carolyn
Carolyn Shmunis
March 17, 2016
Customer Experience
Omni-channel contact center
Omni-digital customer strategy

Infographic: Create Greater Happiness in Your Contact Center

Contact-Center-Campaign-Infographic-Blog-PostIn today’s always-connected world, customers expect immediate answers when contacting your call center. Disappoint them, and they’re likely to vent their frustrations at your agents or on social media sites. So how can you create a more happy experience for your customers and your agents?

The answer comes from building a more “connected” contact center, one that links agents to the full range of your company’s knowledge sources, such as backend customer, inventory, and billing systems. With quick, ready access to the information your customers want and need, your agents’ productivity—and overall job satisfaction—can really take off.  And that makes for happier customers, too.

Discover how the right connected contact center_infographicView the animated version here.