Category
Artificial intelligence (AI), CX / Customer experience
Customer service: How bad is it, really? Can AI save the day?
We’ve all had bad customer service experiences, but since these occur in isolation, the path of least resistance is to just live with them and move on. With low ...
Industry highlights
6 financial services trends to watch in 2023
A new year means it’s time to look ahead at financial services trends on the rise. Global inflation was the dominant story in the financial sector throughout 2022. In 2023, businesses and ...
Startup advice: Quotes from 7 famous entrepreneurs
If you’re looking for solid startup advice, it can be hard to find tips to trust. The startup world is still relatively new, despite the recent explosion of these small-yet-mighty companies. In a ...
6 healthcare trends to watch in 2023
‘Tis the season to look ahead at healthcare trends for the year! As you know, the healthcare sector has gone through massive evolution in the last few years. The global pandemic provided a ...
The best property management software (& other useful ...
Working in real estate, you’ve got to be prepared for a fast-paced work environment and able to think on your feet. Making deals happen takes a lot of groundwork. Meeting clients, checking in ...
7 retail call center best practices
Highlights The following best practices for retail call centers are discussed: Establish key performance indicators to evaluate and improve results Continuously coach reps to pursue individual ...
10 simple student voice strategies
Highlights Students are the foundation of your school, but often, their voices are underrepresented. Supporting student voice leads to more student engagement, and ultimately to better school ...
