Press Releases

RingCentral Delivers High-Touch Low-Cost Business Phone Solution for Human Capital Management Firm

 

Job Science Relies On RingCentral Hosted Business Phone Service to Maximize Efficiency and Reduce Costs

Redwood City, CA, October 15, 2008 – Job Science is a market leader in human capital management solutions, with employees working virtually and from locations around the country. The company streamlines the recruiting process with stand-alone software solutions or that integrate with a third party CRM application. The company selected RingCentral for its hosted business phone system to reduce communication costs, shorten response time to their customers and maximize employee productivity.

“Prior to RingCentral, we had a failed experience with another expensive PBX system. In today’s economic environment, we could not afford to pour thousands of dollars into a solution that would not work,” said Ted Elliot, CEO of Job Science. “RingCentral delivers all of the business needs of a very expensive PBX but without paying a single dollar for deployment or maintenance. In fact, the system has reduced our operating costs while significantly enhancing our employee productivity.”

Job Science needed a best in class business phone solution that would seamlessly connect their 25 employees distributed across the country and work with their existing phones and CRM system. With RingCentral®, the team is able to transfer calls across the country with a single click, and use call answering rules to automatically route calls to different offices. Call logs, the soft phone Softphone and call screening are other key features that have contributed to time efficiency and the design and delivery of an exceptional customer experience.

Elliot cites the following features as essential to maximizing productivity and service:

• Hosted Virtual PBX: RingCentral® unifies the distributed team with a single phone system that doesn’t require expensive and complex hardware to purchase and maintain.
• Call Screening: RingCentral® allows the team to screen calls on PC or phone in real time, and answer, reject or send calls to voice mail without the expense of a full time employee.
• Text to Voice Messaging: Team members can respond to calls waiting to be answered with a personal message or call back time. The message is typed or selected from a list of default messages that the Softphone reads to the caller through an automatic text-to-voice translation.
• Soft phone Softphone: The RingCentral® Softphone optionally allows you to manage calls from your desktop or laptop. The RingCentral® Softphone allows you to answer, route, record, screen and conference calls right from your computer screen.

 

“RingCentral® provided a technologically advanced, customer friendly phone solution that allowed us to create a unified appearance and national presence,” said Elliot. “With RingCentral we have the security of knowing that our phone system supports our mission of being a reliable and available resource for our customers, and at a fraction of the cost of a traditional PBX.”

About RingCentral

RingCentral® provides an award-winning, multi-extension hosted business phone service for small business. With top industry honors, including PC Magazine’s Editor’s Choice Award and Small Business Computing’s Excellence in Technology, RingCentral® offers full-access to core small business phone services and helps improve productivity for tens of thousands of customers worldwide. Headquartered in Redwood City, Calif., RingCentral® is privately held with backing from Sequoia Capital, Khosla Ventures and DAG Ventures. For more information, please visit: www.ringcentral.com.