RingCentral Press Releases

Stay on top of breaking news and stories from RingCentral—including new partnerships, customer successes, and event announcements.

December 16, 2019

BridgeClimb Reaches the Cloud with RingCentral’s Cloud Communications and Contact Centre Solutions

Selection of RingCentral is part of a broader digital transformation agenda to enable multichannel communications and customer service

BridgeClimb, the operator of Sydney’s iconic Harbour Bridge experience, has selected RingCentral Australia Pty Ltd, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly owned subsidiary of RingCentral, Inc. (NYSE: RNG), to enable multichannel communications and customer service. Looking to replace its legacy on-premise infrastructure, BridgeClimb has deployed RingCentral Office® and RingCentral Contact Centre solutions across its entire staff. The implementation and cutover took place in October 2019.

“We were looking at upgrading all of our business systems to provide BridgeClimb with the flexibility to scale in the future, and that included our telephony and contact centre provider,” said Parth Gandhi, Head of IT, BridgeClimb. “When we were assessing unified communications and contact centre solutions, RingCentral ticked all the boxes in terms of functionality and cost savings. I also like choosing partners with a vested interest in continually enhancing their systems over time, which is exactly what you get with RingCentral. The transition to our new RingCentral environment was smooth.”

The RingCentral Office solution provides voice, video, online meetings and team messaging to support the communications needs for all BridgeClimb’s staff members. With this solution, BridgeClimb has replaced at least five different internal systems that they had been running previously to provide these various capabilities. RingCentral Contact Centre provides BridgeClimb’s customer service team multichannel capabilities with email, phone and chat in a universal queue. It is integrated with RingCentral Office and provides extensive performance reporting and analytics across the entire platform.

RingCentral’s Professional Services team completed the design, configuration and implementation of the unified communications and contact centre solutions. It took just seven weeks from the initial meeting between RingCentral and BridgeClimb to complete the cutover of the new solution.

Key benefits of RingCentral for BridgeClimb include:

  1. Resiliency – BridgeClimb no longer has any single points of communications failure and no reliance on any physical infrastructure. RingCentral has a high availability, fully-redundant cloud and telecommunications infrastructure, end-to-end performance monitoring and SLAs, and real-time disaster recovery.
  2. User experience – as a people-first organisation, the employee experience is critical for BridgeClimb. RingCentral’s user interface is very intuitive with similar functionality to the consumer communications apps that are already very familiar to most users. This made the transition to RingCentral a very smooth experience for BridgeClimb’s staff, and also ensures easy onboarding and training for new employees.
  3. Scalability – with RingCentral’s subscription model and no communications hardware requirements or user onboarding constraints, BridgeClimb can continue to grow its business without any technology limitations.

With BridgeClimb currently undergoing an extensive digital transformation, RingCentral’s ability to integrate ‘out of the box’ with many other systems and applications was another critical decision factor. RingCentral is already integrated with BridgeClimb’s Microsoft Office 365 environment, and the company will be looking to other integrations in the future, including a new CRM solution.

“We’re delighted to be associated with the iconic Sydney tourism experience BridgeClimb, and really looking forward to seeing how the BridgeClimb team leverages RingCentral’s open platform for further innovation and business transformation as they roll out new digital applications and services,” said Peter Hughes, Regional Sales Vice President for Asia Pacific, RingCentral.

About BridgeClimb

Since its official opening to the public on 1st October 1998, BridgeClimb has established itself as an iconic experience and an integral part of the Sydney tourism scene. Over 4 million people from around the world have climbed the Sydney Harbour Bridge, experiencing the city as well as the remarkable iron structure and the feat of engineering from a fresh perspective. BridgeClimb considers itself custodians of the Sydney Harbour Bridge, celebrating its past and breathing new life into its present and future. We believe in opening the bridge to all and delivering unique, memorable moments for every visitor and catering to their every need.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together, from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact centre solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2019 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, RingCentral Contact Centre, and the RingCentral logo are trademarks of RingCentral, Inc.

Mariana Kosturos
RingCentral PR
mariana.kosturos@ringcentral.com
(650) 562-6545

December 3, 2019

RingCentral Appoints Richard Massey as Regional VP of EMEA Channel

LONDON--(BUSINESS WIRE)-- RingCentral UK Ltd., a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly-owned subsidiary of RingCentral, Inc. (NYSE: RNG), today announced the appointment of Richard Massey as Regional VP of EMEA Channel. Based in London, Richard will be responsible for growing RingCentral’s EMEA channel business.

Richard joins RingCentral from Fujitsu, where he was Head of Strategy for Unified Communications and Contact Centre for EMEA. Prior to this, Richard was Sales Director at BroadSoft, and spent ten years working for Mitel in both engineer and sales roles. Richard has also worked as an engineer for Orange.

In his new role, Richard will help partners position themselves as consultants to their customers, bringing value added services and disruptive solutions that help their customers drive business success.

“I am excited to be joining the RingCentral team and working with a company that is truly disrupting the on-premise unified communications (UC) market,” said Massey. “RingCentral has some of the most progressive and innovative technology in the industry, and coupled with its unique channel initiative, I feel it’s a match made in heaven. Channel partners are seeing a lot of opportunities from their customers, and RingCentral is ideally placed to help these partners meet their customers’ needs.”

RingCentral’s unique channel approach is a significant driver of business success. In EMEA, RingCentral is working with channel partners such as CDW, Bytes Software Services, Cloud Technology Solutions Devoteam and Netpremacy. It has also recently announced a key channel partnership with Westcon.

“The unified communications as a service (UCaaS) market opportunity is huge, and we are still in the early days in terms of market penetration -- we’ve only just scratched the surface,” said Zane Long, senior vice president of global channel sales, RingCentral. “The combination of our unique channel programme and the RingCentral platform means the channel continues to contribute massively to our growth, and there’s still room for much more. I’m excited to welcome Richard to the team as we work to bring more partners on board and maximise value for their business customers.”

“It’s a pleasure to have Richard join the EMEA team and support our channel operations in a market with tremendous opportunity,” said Sahil Rekhi, managing director EMEA, RingCentral. “Richard brings the blend of engineering and sales expertise that’s needed to understand both the technical and business value of our products. He also has the channel experience that’s needed to lead our future success in the region.”

For additional information on RingCentral, please visit www.ringcentral.co.uk.

About RingCentral

RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together, from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact centre solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2019 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

December 3, 2019

RingCentral Appoints Richard Massey as Regional VP of EMEA Channel

RingCentral UK Ltd., a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly-owned subsidiary of RingCentral, Inc. (NYSE: RNG), today announced the appointment of Richard Massey as Regional VP of EMEA Channel. Based in London, Richard will be responsible for growing RingCentral’s EMEA channel business.

Richard joins RingCentral from Fujitsu, where he was Head of Strategy for Unified Communications and Contact Centre for EMEA. Prior to this, Richard was Sales Director at BroadSoft, and spent ten years working for Mitel in both engineer and sales roles. Richard has also worked as an engineer for Orange.

In his new role, Richard will help partners position themselves as consultants to their customers, bringing value added services and disruptive solutions that help their customers drive business success.

“I am excited to be joining the RingCentral team and working with a company that is truly disrupting the on-premise unified communications (UC) market,” said Massey. “RingCentral has some of the most progressive and innovative technology in the industry, and coupled with its unique channel initiative, I feel it’s a match made in heaven. Channel partners are seeing a lot of opportunities from their customers, and RingCentral is ideally placed to help these partners meet their customers’ needs.”

RingCentral’s unique channel approach is a significant driver of business success. In EMEA, RingCentral is working with channel partners such as CDW, Bytes Software Services, Cloud Technology Solutions Devoteam and Netpremacy. It has also recently announced a key channel partnership with Westcon.

“The unified communications as a service (UCaaS) market opportunity is huge, and we are still in the early days in terms of market penetration -- we’ve only just scratched the surface,” said Zane Long, senior vice president of global channel sales, RingCentral. “The combination of our unique channel programme and the RingCentral platform means the channel continues to contribute massively to our growth, and there’s still room for much more. I’m excited to welcome Richard to the team as we work to bring more partners on board and maximise value for their business customers.”

“It’s a pleasure to have Richard join the EMEA team and support our channel operations in a market with tremendous opportunity,” said Sahil Rekhi, managing director EMEA, RingCentral. “Richard brings the blend of engineering and sales expertise that’s needed to understand both the technical and business value of our products. He also has the channel experience that’s needed to lead our future success in the region.”

For additional information on RingCentral, please visit www.ringcentral.co.uk.

About RingCentral

RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together, from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact centre solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2019 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

Mariana Kosturos
RingCentral PR
mariana.kosturos@ringcentral.com
(650) 562-6545

November 26, 2019

Westcon Becomes RingCentral Platinum Partner

Westcon, the global technology distributor, today announced that it has been named a Platinum Partner of RingCentral UK Ltd., a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly-owned subsidiary of RingCentral, Inc. (NYSE: RNG).

Being named a Platinum Partner cements Westcon’s status as one of RingCentral’s most strategic partners. This news follows the announcement earlier this year that Westcon is now a Master Agent for RingCentral in the UK and Ireland, making the value-added distributor RingCentral’s lead partner in its new master agency model for Europe.

Through its partnership with RingCentral, Westcon offers its customers a differentiated and seamless communications and collaboration solution. RingCentral provides a single cloud platform with multi-modal communications capabilities including voice, video, online meetings, team messaging, and digital customer engagement.

“We are excited to be working with RingCentral as a Master Agent, and proud that our strategic relationship has been recognised with this Platinum Partner status,” commented Andy Moules, UCaaS Commercial Sales Director EMEA, Westcon. “RingCentral is the industry leader in the growing unified communications as a service (UCaaS) market. This partnership means we can help RingCentral cement its position at the forefront of this space, using our expertise and relationships to help it extend its reach further, and accelerate adoption of its solutions.”

“Westcon recognizes the market shift from legacy on-premise systems to cloud communications solutions, and we’re excited they have selected RingCentral as their strategic UCaaS partner,” said Zane Long, SVP of Global Channel Sales, RingCentral. “We look forward to working with them to further enable their channel community and customers with our leading cloud solution.”

For more information about Westcon’s work with RingCentral, please visit https://www.westconcomstor.com/uk/en/vendors/ringcentral.html

About RingCentral

RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together, from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact centre solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2019 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

About Westcon-Comstor

Westcon-Comstor is a global technology distributor with annual revenues that exceed US$3 billion. Operating in more than 70 countries, it delivers business value and opportunity by connecting the world’s leading IT vendors with a channel of technology resellers, systems integrators and service providers. It combines industry insight, technical know-how and more than 30 years of distribution experience to deliver value and accelerate vendor and partner business success. It goes to market through two lines of business: Westcon and Comstor.

WestconComstor.com | Twitter | Facebook

Ben Davies
Jargon PR
01189 739370
Westconcomstorpr@jargonpr.com

November 25, 2019

Institutional Investor Ranks RingCentral’s CEO, CFO, and Investor Relations First Place in Each Individual Category for 2020 All-America Executive Team Software Sector

RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced its executive and investor relations leadership ranked first place in the prestigious Institutional Investor 2020 All-America Executive Team.

In the software sector overall ranking:

  • “Best CEO” category: Ranked 1st - Vlad Shmunis, RingCentral Founder, Chairman & CEO
  • “Best CFO” category: Ranked 1st - Mitesh Dhruv, RingCentral CFO
  • “Best Investor Relations Professional” category: Ranked 1st - Ryan Goodman, RingCentral Investor Relations
  • RingCentral was ranked second place in:
    • “Best Analyst Days”
    • “Best Corporate Governance”

Institutional Investor is the leading publication for institutional investors, including money managers and pension fund managers. Each year, the publication releases its All-America Executive Team ranking, which reflects extensive polling of investment professionals to name the best CEOs, CFOs, and investor relations teams. The 2020 rankings represent the opinions of more than 1,600 portfolio managers and sell-side analysts.

“It’s an honor to be ranked on Institutional Investor’s annual executive study alongside companies like Microsoft and Salesforce,” said RingCentral’s Vlad Shmunis. “Thank you to our investors and the sell-side community for the recognition.”

Additional information can be found here.

About RingCentral

RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together, from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2019 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

Mariana Kosturos
RingCentral PR
mariana.kosturos@ringcentral.com
(650) 562-6545

November 12, 2019

RingCentral, Inc. Announces Issuance of Class A Common Stock to Avaya in Connection with Strategic Partnership

RingCentral, Inc. (NYSE: RNG) (“RingCentral”), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, announced today that it has issued 2,170,785 shares of its Class A common stock to Avaya Inc. (“Avaya”) pursuant to the terms of RingCentral and Avaya’s previously announced strategic partnership.

RingCentral has filed an automatically effective registration statement on Form S-3 with the Securities and Exchange Commission, which will cover the resale of all of the shares of Class A common stock issued to Avaya.

This press release shall not constitute an offer to sell or the solicitation of an offer to buy these shares of Class A common stock, nor shall there be any sale of these shares of Class A common stock in any state or jurisdiction in which such offer, solicitation or sale would be unlawful prior to registration or qualification under the securities laws of any such state or jurisdiction.

About RingCentral

RingCentral is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together, from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2019 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

Investor Relations Contact:
Ryan Goodman, RingCentral
(650) 918-5356
Ryan.Goodman@ringcentral.com

Media Contact:
Mariana Kosturos, RingCentral
(650) 562-6545
Mariana.Kosturos@ringcentral.com

November 7, 2019

Largest Wholesale Grocery Supply Company in US Powers Growing Mobile Workforce with RingCentral Cloud Communications Solutions

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that it has been selected by C&S Wholesale Grocers, Inc., the largest wholesale grocery supply company in the US, to enable its growing remote and distributed workforce and boost customer engagement. With more than 45 locations nationwide, C&S needed a cloud communications solution that enhances mobility, improves employee collaboration, and integrates with other cloud business applications. C&S is deploying RingCentral across more than 5,000 employees in nearly every state in the US.

A Forbes Top 10 Privately Held Company, C&S supplies more than 7,700 independent supermarkets, chain stores, military bases, and institutions. Over the course of the past few years, C&S has acquired multiple businesses to enhance its offerings. As a result, C&S accumulated multiple legacy on-premises communications systems in different parts of the country. This challenged employee productivity and has made things difficult for IT to manage as the company scaled its mobile and remote workforce.

“We are always looking for ways to improve our solutions to enable more productivity and support our future growth needs around mobility, as well as integration of our other business applications,” said George Dramalis, Chief Information Officer, C&S Wholesale Grocers. “We needed a unified solution that included messaging, calling, video meetings, conferencing, and contact center. RingCentral enabled us to drive more alignment as their cloud solution was the most comprehensive.”

According to Anthony Lobosco, VP of Sales and Marketing at Livtech, the RingCentral partner that orchestrated the solution, “Many of our enterprise clients, like C&S, are making the move to cloud communications to enhance productivity and empower their mobile workforce to work the way they want, with collaboration and teamwork being at the core of the experience. We’re witnessing a lot of growth and interest in unified communications as a service (UCaaS) and contact center as a service (CCaaS), and more often than not, our clients come to us requesting the full RingCentral solution. Their robust capabilities around voice, collaboration, and omnichannel are well-suited for our enterprise clients, and we see this trend continuing to build.”

Key RingCentral benefits for C&S, include:

  • Enhanced mobility: C&S employees use the RingCentral mobile capabilities to communicate and collaborate on the go, whether it’s starting a video chat, launching a conference call, or messaging with colleagues across state lines.
  • Open platform: TheRingCentral Connect Platform hasmore than 3,000 certified integrations, and the platform provides a plethora of APIs so C&S can integrate communications services into their other business apps.
  • Administrative oversight: For C&S, role-based access was a priority. This allows for administrators of the platform to create custom roles to govern what various users can do on the platform without granting full administrative access. Additionally, C&S’s IT team can centrally monitor communications quality and track usage metrics via RingCentral’s real-time dashboard.

“Innovative enterprises like C&S Wholesale Grocers are rethinking their communications infrastructure to take their business to the next level,” said Carson Hostetter, SVP of Worldwide Field Sales, RingCentral. “We’re proud to partner with C&S to enable greater employee collaboration and customer engagement with our cloud communications solution, and we look forward to supporting their future business initiatives.”

About C&S Wholesale Grocers

C&S Wholesale Grocers, Inc. is the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 7,700 independent supermarkets, chain stores, military bases and institutions with over 137,000 different products. We are an engaged corporate citizen, supporting causes that positively impact our communities. To learn more, please visit cswg.com.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together, from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2019 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks or registered trademarks of RingCentral, Inc.

Mariana Kosturos
mariana.kosturos@ringcentral.com
650-562-6545
www.ringcentral.com

Source: RingCentral, Inc.

November 6, 2019

Carousel Joins RingCentral’s New Platinum Partner Program

EXETER, RI.--(BUSINESS WIRE)-- EXETER, RI. Carousel Industries a leading national IT, managed services, and cloud provider with an unwavering focus on ensuring customer success, today announced that it has been named a Platinum Partner by RingCentral, Inc. (NYSE: RNG), a leading national IT, managed services, and cloud provider with an unwavering focus on ensuring customer success, today announced that it has been named a Platinum Partner by RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. A designation held by RingCentral’s most strategic partners, Carousel’s Platinum Partner status is testament to the company’s engineering talent, services capabilities, and commitment to customer success.

Carousel customers will benefit deeply from this elevated status. The company will receive operational and technical resources and executive-level RingCentral support only made available through this Platinum Partner status. Combined with Carousel’s world-class Net Promoter Score of 70 and it’s unwavering pursuit of success, customers can now take advantage of an entire portfolio of solutions with the best in high touch services and support. Additionally, with a rich history of partnership with Avaya as a Diamond Partner, and now a RingCentral Platinum Partner, Carousel is uniquely well positioned to support all possible paths to cloud migration, and is well versed in cultivating migration strategies tailored to the individual and changing needs of the customer.

“Serving as a RingCentral Platinum Partner is evidence of Carousel’s rigorous customer success standards and technical expertise,” said Rick Houlihan, VP of Cloud Services, Carousel. “It is our honor to continue being a RingCentral preferred partner and bring cloud UC&C and contact center technology to our more than 6,000 enterprise customers who benefit from our services each and every day.”

“We’ve consistently looked at Carousel as a strong leader in delivering cloud technology solutions thanks in part to its engineering expertise and ability to exceed customer needs,” said Zane Long, SVP of Global Channel Sales, RingCentral. “On behalf of all of us at RingCentral, I am ecstatic to continue partnering with Carousel to help enterprises benefit from the power of the cloud to deliver true impact to their businesses.”

“Due to the newly formed strategic partnership between RingCentral and Avaya, Carousel is in a truly unique position to serve businesses,” continued Houlihan. “As Avaya’s U.S. Partner of the Year and now as a Platinum Partner in RingCentral’s Program, Carousel can help businesses navigate and gain incredible value from two of the leading cloud communications solutions providers in the world.”

To learn more about the advantages of Carousel’s RingCentral Platinum Status, reach out to your Carousel Account Executive or contact us through CarouselIndustries.com.

About Carousel Industries

Blending customer advisory, customer support, and customer experience, Carousel’s supercharged Customer Success Obsessed mission goes beyond any one IT function. Rather, it’s a mindset, a mantra, and a company-wide drive to bring extreme technology value to Carousel customers—so they can bring value to theirs.

With deep expertise across a vast portfolio of technologies, including security, unified communications and collaboration, data center, networking, managed services, and cloud solutions, Carousel can design, implement, and support solutions tailored to meet the unique needs of each customer. By offering professional and managed services with flexible deployments in the cloud, Carousel ensures customers achieve agility and use technologies in the way most effective for their business.

A legion of 1,300, the Carousel team has been committed to the art of customer success for its more than 6,000 highly satisfied customers since 1992. The company has been recognized by multiple publications and industry consortiums as a top technology integrator and managed services and cloud solution provider—including the Inc. 500/5000, Healthcare Informatics 100, and CRN MSP Elite 150. Headquartered in Exeter, RI, the company has offices across the United States and internationally—with three Network Operations Centers. To learn more, please visit CarouselIndustries.com.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together, from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2019 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

November 6, 2019

Telarus Named RingCentral Platinum Partner

Sales partners of Telarus continue to recommend RingCentral’s suite of cloud communications and contact center solutions to reach new levels of success

Telarus, LLC., the largest privately-held distributor of business cloud infrastructure and contact center services, announced that is has been named a Platinum Partner by RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions.

“While we are honored and celebrate this massive accomplishment,” said Adam Edwards, CEO of Telarus, “we recognize that this wouldn’t have been possible without our network of 4,000 sales partners across the U.S., Canada, and Australia who made this happen. We appreciate the trust they’ve placed in us when recommending RingCentral’s world-class unified communications as a service (UCaaS) and contact center as a service (CCaaS) services to their domestic and international clients who are successfully transforming their digital infrastructure to leverage the benefits of the cloud. While RingCentral solutions really do sell themselves, it’s the RingCentral people behind the scenes that make this kind of success possible.”

Telarus has been a master agent representing RingCentral since 2016 and has doubled its book of business with them in each of the past two years.

“Our partners play a huge role in our overall growth strategy and Telarus being named a Platinum Partner is a testament to how much we have achieved together,” said Zane Long, SVP of global channel sales at RingCentral. “Telarus has really embraced our UCaaS and CCaaS solutions to help their customers take advantage of the flexibility and cost savings that these solutions provide. Telarus even uses our solutions themselves, which is a huge demonstration of the value that we bring. Their knowledge of cloud UC and contact center has been a game-changer and we look forward to more growth and joint wins with Telarus this year."

To learn more about RingCentral’s disruptive suite of advanced UC and contact center products, or to learn more about the Telarus sales partner program, please contact the new partner hotline at 877-346-3232 or visit us online at www.telarus.com.

About Telarus

Built for You, Telarus is the largest privately held technology services distributor (master agent) in the United States. Our dynamic agent-partner community sources data, voice, cloud, and managed services through our robust portfolio of 200 leading service providers. We are best known for our home-grown software pricing tools and mobile apps that are unique in the industry. To help our partners grow their businesses, we’ve assembled the best support organization in the industry, which includes cybersecurity, SD-WAN, Cloud, mobility, contact center, and ILEC specialty practices whose primary goal is to help our partners identify and design the right technology solutions for their customers. To learn more about the Telarus opportunity, please visit www.telarus.com, or follow us on Twitter @Telarus.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together, from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2019 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

Amy Bailey
VP of Marketing, Telarus
801-892-0577
abailey@telarus.com

Mariana Kosturos
RingCentral PR
650-562-6545
mariana.kosturos@ringcentral.com

November 4, 2019

AT&T Makes AT&T Office@Hand a Lead Offer for Unified Communications as a Service Solutions

AT&T (NYSE:T) is expanding its relationship with RingCentral, Inc. (NYSE:RNG) making AT&T Office@Hand a lead offer for UCaaS solutions as part of its broad Voice and Collaboration portfolio. Based on the RingCentral® platform, AT&T Office@Hand brings extensive mobile-first voice, video, online meetings, messaging and team collaboration capabilities to businesses and vertical sectors worldwide. In addition, AT&T and RingCentral plan to jointly develop capabilities and technologies that will further integrate with AT&T’s network.

“Businesses, no matter the size, get better results when employees can communicate and collaborate freely and effectively wherever they are,” said Roman Pacewicz, Chief Product Officer, AT&T Business. “We’ve seen great success with the AT&T Office@Hand solution. Together with RingCentral, we’re able to deliver premium cloud-based communication solutions that help more businesses improve customer engagement, drive employee productivity and streamline operations.”

AT&T Office@Hand will also feature enhanced integration with Microsoft Teams, and will be a key piece in comprehensive offers like AT&T SD-WAN and AT&T SD-WAN NOW that optimize voice and video quality to enable cost-effective enterprise deployments for distributed locations.

“We are excited about the next chapter in our relationship with AT&T,” said Dave Sipes, Chief Operating Officer, RingCentral. “AT&T Office@Hand will now be made available to a broader set of AT&T’s business customers and will deliver additional productivity, quality, and TCO benefits by tighter integration with AT&T’s leading wireless network.”

To learn more about AT&T Office@Hand, visit business.att.com .

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together, from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2019 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

About AT&T Communications

We help family, friends and neighbors connect in meaningful ways every day. From the first phone call 140+ years ago to mobile video streaming, we innovate to improve lives. We have the nation’s fastest wireless network.** And according to America’s biggest test, we have the nation’s best wireless network.*** We’re building FirstNet just for first responders and creating next-generation mobile 5G. With a range of TV and video products, we deliver entertainment people love to talk about. Our smart, highly secure solutions serve nearly 3 million global businesses – nearly all of the Fortune 1000. And worldwide, our spirit of service drives employees to give back to their communities.

AT&T Communications is part of AT&T Inc. ( NYSE:T ). Learn more at att.com/CommunicationsNews .

AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc. Additional information about AT&T products and services is available at about.att.com . Follow our news on Twitter at @ATT, on Facebook at facebook.com/att and on YouTube at youtube.com/att .

© 2019 AT&T Intellectual Property. All rights reserved. AT&T, the Globe logo and other marks are trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

**Based on analysis by Ookla® of Speedtest Intelligence® data average download speeds for Q3 2019. Ookla trademarks used under license and reprinted with permission.
***GWS OneScore, September 2019.

Mariana Kosturos
RingCentral PR
mariana.kosturos@ringcentral.com
(650) 562-6545

Jesse Ngoo
FleishmanHillard for AT&T
jesse.ngoo@fleishman.com
(214) 665-1322

October 31, 2019

RingCentral and Avaya Announce Closing of Strategic Partnership

BELMONT, Calif. and SANTA CLARA, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), and Avaya Holdings Corp (NYSE: AVYA) today announced the closing of their previously announced strategic partnership.

Avaya and RingCentral will introduce a new solution, Avaya Cloud Office by RingCentral (“Avaya Cloud Office”), which will be the exclusive public Unified Communications as a Service (“UCaaS”) solution marketed and sold by Avaya. Avaya Cloud Office combines RingCentral’s leading UCaaS platform with Avaya’s technology, services and migration capabilities to create a highly differentiated UCaaS offering. The companies expect to launch Avaya Cloud Office in the first quarter of calendar 2020.

“Our game-changing partnership with RingCentral and the introduction of Avaya Cloud Office have generated tremendous excitement with our partners and customers,” said Jim Chirico, Avaya President and CEO. “Avaya Cloud Office is a continuation of our stated strategy to be a cloud-first company, and we believe the addition of this UCaaS solution to our portfolio is a key differentiator that provides customers with a seamless journey to cloud communications. We, together with our global partner community, are excited to work with RingCentral in bringing this unique solution to market, building on the highly complementary strengths of our two industry-leading companies.”

“As a leader in cloud communications, we’re laser-focused on bringing the power of the cloud to more enterprise customers,” said Vlad Shmunis, RingCentral Founder, Chairman, and CEO. “With the growth of the mobile and distributed workforce, cloud communications solutions can deliver the capabilities enterprises need to effectively connect with customers, partners, and employees. This strategic partnership accelerates the transition of one of the world’s largest on-premise unified communications installed bases to the cloud. We’re excited for the long-term benefits this partnership will bring to customers and partners, as well as the growth opportunities that we expect it will drive for both our companies.”

“The strategic partnership is a winning combination for both Avaya and RingCentral, and it has the potential to disrupt the business communications industry as Avaya accelerates its transformation to the cloud. Careful consideration clearly went into designing the partnership framework to ensure maximum benefits for customers, partners, and both Avaya and RingCentral,” said Elka Popova, Vice President and Senior Fellow, Information and Communications Technologies, Frost & Sullivan.

RingCentral is contributing $500 million to its partnership with Avaya, including a $125 million investment of 3% redeemable preferred equity that is convertible at $16 per share and an advance of $375 million primarily in stock for future payments and certain licensing rights.

Forward-Looking Statements

This press release contains “forward-looking statements,” including but not limited to, statements regarding the anticipated benefits of and activity under the strategic partnership between RingCentral and Avaya, including the ability to create long-term growth opportunities for RingCentral and/or Avaya. These forward-looking statements are subject to risks and uncertainties that may cause actual results to differ materially, including risks related to the parties’ ability to successfully perform their obligations under the commercial arrangement, the parties ability to successfully develop and execute the envisioned jointly developed programs, technology and automation, the ability to successfully market, sell and transition customers to Avaya Cloud Office, as well as those risks and uncertainties included under the captions “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations,” in RingCentral’s Form 10-Q for the quarter ended June 30, 2019, and in Avaya’s Form 10-K for the year ended September 30, 2018 and subsequent 10-Qs, each filed with the Securities and Exchange Commission; and in other filings RingCentral and Avaya make with the Securities and Exchange Commission from time to time.

All forward-looking statements in this press release are based on information available to RingCentral and Avaya as of the date hereof, and we undertake no obligation to update these forward-looking statements, to review or confirm analysts’ expectations, or to provide interim reports or updates.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together, from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2019 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks or registered trademarks of RingCentral, Inc.

About Avaya

Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win - by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration - in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com

October 14, 2019

SYNNEX Corporation and RingCentral Bring Leading Cloud Communications and Contact Center Solutions to SYNNEX’ US Channel Partners

RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, and SYNNEX Corporation (NYSE: SNX), a leading business process services company, announced today they will deliver a new wave of unified communications and collaboration, cloud communications, and contact center solutions to SYNNEX’ US channel partners.

In an effort to meet the needs of the new mobile and distributed workforce, RingCentral provides a single cloud platform with multi-modal communications capabilities including voice, video, online meetings, team messaging, and digital customer engagement. Partners benefit from increased productivity and streamlined workflows.

“Our channel partners are inundated with customers asking for Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions,” said Zane Long, senior vice president of global channel sales, RingCentral. “By working with a master agent like SYNNEX, we’re able to scale our reach in the channel community, helping more partners bring their customers our leading solutions. We’re excited to be working with SYNNEX and look forward to collaborating with their global base of partners in the future.”

With a network of more than 25,000 reseller partners, SYNNEX will help broaden RingCentral’s channel reach while supporting partner enablement and onboarding. Channel partners can also rely on SYNNEX due to its deep expertise around unified communications and collaboration, cloud, voice, and video conferencing.

“Our strategy is built around helping customers transition from traditional on-premise unified communications to today’s new cloud solutions market,” said TJ Trojan, senior vice president, product management, North America, SYNNEX Corporation. “RingCentral aligns well with our strategy by delivering cohesive solutions that help businesses effectively communicate across the globe from a single platform.”

For additional information, please visit ringcentral.com/partner/overview.html. To learn more about offerings, contact RingCentral.referrals@synnex.com.

About SYNNEX

SYNNEX Corporation (NYSE: SNX) is a Fortune 200 corporation and a leading business process services company, providing a comprehensive range of distribution, logistics and integration services for the technology industry and providing outsourced services focused on customer engagement to a broad range of enterprises. SYNNEX distributes a broad range of information technology systems and products, and also provides systems design and integration solutions. Concentrix, a wholly-owned subsidiary of SYNNEX Corporation, offers a portfolio of strategic solutions and end-to-end business services focused on customer engagement, process optimization, technology innovation, front and back-office automation and business transformation to clients in ten identified industry verticals. Founded in 1980, SYNNEX Corporation operates in numerous countries throughout North and South America, Asia-Pacific and Europe. Additional information about SYNNEX may be found online at synnex.com.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. That is the promise of Work as One™. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2019 RingCentral, Inc. All rights reserved. RingCentral, Work as One, and the RingCentral logo are trademarks of RingCentral, Inc.

Copyright 2019 SYNNEX Corporation. All rights reserved. SYNNEX, the SYNNEX Logo, CONCENTRIX, and all other SYNNEX company, product and services names and slogans are trademarks or registered trademarks of SYNNEX Corporation. SYNNEX, the SYNNEX Logo and CONCENTRIX Reg. U.S. Pat. & Tm. Off. Other names and marks are the property of their respective owners.

Safe Harbor Statement

Statements in this news release that are forward-looking, such as features and capabilities of products and services, security product offering expansion, technology trends, and general success of collaborations, involve known and unknown risks and uncertainties which may cause RingCentral's and/or SYNNEX’ actual results in future periods to be materially different from any future performance that may be suggested in this release. Neither RingCentral nor SYNNEX assumes any obligation to update any forward-looking statements contained in this release.

Mariana Kosturos
RingCentral PR
mariana.kosturos@ringcentral.com
(650) 562-6545

October 3, 2019

RingCentral to Become Exclusive Provider of UCaaS Solutions to Avaya in Strategic Partnership

Accelerates transition of one of the world’s largest on-premise unified communications installed bases to the cloud

Empowers Avaya’s global sales & partner network with RingCentral’s leading technology platform

RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that it will enter into a commercial agreement with Avaya Holdings Corp. (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, making it the exclusive provider of Unified Communications as a Service (UCaaS) solutions to Avaya. RingCentral and Avaya will introduce a new solution, “Avaya Cloud Office by RingCentral” (“Avaya Cloud Office” or “ACO”). RingCentral and Avaya will jointly develop programs to leverage Avaya’s global sales and partner network, as well as build automated technologies for seamless customer transition to RingCentral’s leading global UCaaS solution.

“This strategic partnership leverages the respective strengths of Avaya and RingCentral to provide a definitive differentiated solution,” said Vlad Shmunis, Founder, Chairman and CEO, RingCentral. “We are excited to bring RingCentral’s leading UCaaS platform to Avaya’s installed base of over 100 million users and over 4,700 partners, providing long-term growth opportunities for both our companies.”

Avaya has one of the world’s largest installed base of on-premise Unified Communications (UC) seats, and an extensive partner network, spanning over 180 countries. Avaya Cloud Office will maximize Avaya’s global market opportunity by adding a strong cloud solution to its portfolio.

“Avaya and RingCentral’s joint investment and commitment to bringing Avaya Cloud Office to market creates an unprecedented opportunity to accelerate the transition to the cloud with attractive economics for our customers and partners,” said Jim Chirico, President and CEO of Avaya. “This also gives us the opportunity to unlock value from a largely unmonetized base of our business as it brings compelling value to our customers and partners. We believe this highly complementary partnership is a game changer that expands the total addressable market for Avaya and creates meaningful value for both Avaya and RingCentral.”

Avaya and RingCentral will jointly develop programs, technologies, and automation to facilitate smooth transition of Avaya’s UC customer base to the cloud. This collaboration will enable Avaya’s customers to leverage their existing investments while drastically reducing migration complexities and timeframes. Avaya Cloud Office is expected to provide an attractive total cost of ownership for Avaya customers and favorable compensation for Avaya and its partners.

Under the commercial agreement, both companies will contribute resources towards development and sales & marketing of Avaya Cloud Office. RingCentral will pay Avaya an advance of $375 million, predominantly for future commissions, as well as certain licensing rights (the “Consideration Advance”). The Consideration Advance will be paid primarily in stock.

RingCentral will also purchase $125 million aggregate principal amount of 3% convertible and redeemable preferred stock, obtaining approximately a 6% position in Avaya on an as-converted basis. This will be funded with existing cash on balance sheet. This minority investment will require neither partial or full financial statement consolidation nor equity method accounting.

Additional information regarding the transaction will be included in a Form 8-K that will be filed with the Securities and Exchange Commission.

Goldman Sachs & Co. LLC is serving as an exclusive advisor to RingCentral. Wilson Sonsini Goodrich & Rosati is serving as an exclusive legal counsel to RingCentral.

This agreement does not require shareholder vote of either company, is subject to customary regulatory approvals, and is expected to close in Q4 2019. The Board of Directors of both companies have unanimously approved the transaction.

The company also announced that it will hold a conference call today October 3, 2019 at 2:00 PM Pacific Time (5:00 PM Eastern Time) to discuss this transaction.

Conference Call Details:

  • When: Thursday, October 3, 2019 at 2:00PM PT (5:00PM ET).
  • Dial-in: To access the call in the United States, please dial 1-877-705-6003, and for international callers, dial 1-201-493-6725. Callers are encouraged to dial into the call 10 to 15 minutes prior to the start to prevent any delay in joining.
  • Webcast: http://ir.ringcentral.com/ (live and replay).
  • Replay: Following the completion of the call through 11:59 PM ET on October 10, 2019, a telephone replay will be available by dialing 1-844-512-2921 from the United States or 1-412-317-6671 internationally with recording access code 13695213.

Investor Presentation Details

An investor presentation providing additional information and analysis can be found at http://ir.ringcentral.com/

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together, from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. That is the promise of Work as One™. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2019 RingCentral, Inc. All rights reserved. RingCentral, Work as One, and the RingCentral logo are trademarks of RingCentral, Inc.

Forward-Looking Statements

This press release contains “forward-looking statements,” including but not limited to, statements regarding RingCentral’s future financial and operating performance, RingCentral’s plans to partner with Avaya to offer Avaya Cloud Office by RingCentral, the anticipated benefits of and activity under RingCentral’s strategic partnership with Avaya, including the ability to create a long-term growth opportunities for RingCentral, and the expected timeframe for the closing of the strategic transaction. These forward-looking statements are subject to risks and uncertainties that may cause actual results to differ materially, including risks related to the parties’ ability to successfully satisfy closing conditions and perform their obligations under the commercial arrangement, the parties ability to successfully develop and execute the envisioned jointly developed programs, technology and automation, the ability to successfully transition customers to RingCentral’s UCaaS solution, as well as those risks and uncertainties included under the captions “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations,” in RingCentral’s Form 10-Q for the quarter ended June 30, 2019, filed with the Securities and Exchange Commission; and in other filings RingCentral makes with the Securities and Exchange Commission from time to time.

All forward-looking statements in this press release are based on information available to RingCentral as of the date hereof, and we undertake no obligation to update these forward-looking statements, to review or confirm analysts’ expectations, or to provide interim reports or updates.

Investor Relations Contact:
Ryan Goodman, RingCentral
(650) 918-5356
Ryan.Goodman@ringcentral.com

Media Contact:
Mariana Kosturos, RingCentral
(650) 562-6545
Mariana.Kosturos@ringcentral.com

August 21, 2019

Converged Technology Professionals Joins RingCentral Partner Program to Meet Rising demand for Cloud Enterprise UCaaS

)-- Converged Technology Professionals, a unified communications and technology solutions provider, announced they have joined the RingCentral partner program to meet the growing demands for 100% cloud solutions for large enterprise entities.

Converged Technology Professionals is proud to include RingCentral in their partner portfolio as their primary UCaaS provider.

RingCentral is a leader in the UCaaS (unified communications as a service) market and recently received recognition as a Magic Quadrant Leader by Gartner for the 5th consecutive year.

Chris Frey, VP of Operations at Converged Technology Professionals comments, “We’re committed to providing the best of the best technology options to our customers so together we can determine which solution strategically fits with their short- and long-term business goals.” He continues, “RingCentral offers key differentiators over other vendors in the UCaaS space.”

Converged will use RingCentral as their primary UCaaS provider to penetrate further into both the SMB and larger enterprise markets. Especially appealing to Converged are the RingCentral unified voice, video, and messaging capabilities combined with their open platform and global delivery capabilities.

“We are happy to welcome Converged Technology Professionals into the RingCentral partner program. Their expertise in the industry helps enable businesses to make well informed and forward-thinking decisions for choosing the right UCaaS platform,” states Lisa Del Real, VP of Global Channel Programs & Operations at RingCentral. “We’re honored to be chosen as their partner for UCaaS and we look forward to working together to deliver reliable and robust solutions for their clients.”

As a RingCentral partner, Converged Technology Professionals will better serve global enterprise customers looking for omni-channel functionality that delivers multiple customer engagement methods. This enables the business to engage with their customers efficiently according to the customer’s desired communication preference such as SMS, fax, email, voice, web chats and co-browsing.

About Converged Technology Professionals

Converged Technology Professionals is a leading I.T. business communications integrator and consultant the solves challenges companies face by implementing effective and powerful business optimization strategies. Our partnership with RingCentral enables us to offer scalable business cloud communications solutions that improve workplace efficiency and productivity critical for ultimate customer success. For more information about Converged Technology Professionals, please contact them online or call 877-328-7767.

August 7, 2019

RingCentral Signs Agreement with Fujitsu Across EMEA to Offer RingCentral’s Market-Leading Cloud Communications and Contact Centre Solutions for Digital Workplace Transformation

RingCentral UK Ltd., a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly-owned subsidiary of RingCentral, Inc. (NYSE: RNG), today announced an agreement with Fujitsu to provide enterprises across EMEA with cloud communications and contact centre solutions for enhanced mobility, workforce productivity, and customer engagement.

The agreement supports Fujitsu’s strategy of building a strong ecosystem of partners across its Digital Workplace portfolio, adding productivity tools to enhance Fujitsu’s unified communications as a service (UCaaS) offering. This helps organizations to transform workplaces and to improve employee engagement.

Fujitsu will offer RingCentral Office ® and RingCentral Contact Centre as part of Fujitsu Digital Workplace solutions. The agreement between RingCentral and Fujitsu will cover Austria, Belgium, Denmark, France, Ireland, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, and the United Kingdom.

“The cloud has changed the workplace and how people work forever. Employees want to be more autonomous, entrepreneurial, and free from the constraints of traditional working hours. To attract the best talent and unlock its creativity, businesses must create a compelling employee experience that enables and supports their expectations,” said Annette McInnes, head of employee experience at Fujitsu. “We’re committed to delivering industry-leading workplace solutions to our customers, and we’re proud to be associated with RingCentral.”

Marty Piombo, VP of strategic partnerships at RingCentral said, “The benefits of cloud communications to the enterprise are clear—from employee productivity to customer engagement. We’re honoured to work with Fujitsu, a leader in Europe for digital workplace services, and support their strategy to deliver additional benefits to enterprises and their employees.”

For additional information, please visit fujitsu.com and ringcentral.com.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together, from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. That is the promise of Work as One™. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact centre solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2019 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, RingCentral Contact Centre, Work as One, and the RingCentral logo are trademarks of RingCentral, Inc.

PR Contact:
Mariana Kosturos
RingCentral
650-562-6545
mariana.kosturos@ringcentral.com

August 5, 2019

RingCentral Named a Leader in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide Report

Positioned furthest for completeness of vision in the Leaders quadrant

RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that Gartner has recognized RingCentral as a Leader in the Magic Quadrant for Unified Communications as a Service, Worldwide report.* In the Magic Quadrant report, published on July 30, 2019, RingCentral was positioned furthest for completeness of vision in the Leaders quadrant.

“Enterprises are increasingly recognizing the value of the RingCentral platform due to its unique integration of voice, video, team messaging, and contact center in one seamless experience,” said Dave Sipes, chief operating officer, RingCentral. “We’re proud to once again be recognized as a Leader in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide. We believe this validates our leadership in product innovation, global delivery, and customer success.”

RingCentral is a leading provider of cloud communications and collaboration solutions. RingCentral delivers cloud PBX, team messaging, video and web conferencing, and cloud contact center solutions to meet the needs of today’s mobile and globally distributed workforce.

RingCentral will be an exhibitor at the Gartner IT Symposium/Xpo in Orlando, Florida, from October 20 to 24, 2019; Gold Coast, Australia, from October 28 to 31, 2019; and Barcelona, Spain, from November 3 to 7, 2019. Company executives and customers will speak at a CIO thought-leadership session on transforming the enterprise through communications and collaboration in the digital age.

Download a complimentary copy of the 2019 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide report.

Disclaimer

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

*Source: Gartner, Inc., “Magic Quadrant for Unified Communications as a Service, Worldwide,” Daniel O’Connell, Megan Fernandez, Rafael Benitez, Christopher Trueman, Sebastian Hernandez, July 30, 2019.

About Gartner IT Symposium/Xpo

Gartner IT Symposium/Xpo is the world's most important gathering of CIOs and senior IT executives. This event delivers independent and objective content with the authority and weight of the world's leading IT research and advisory organization, and provides access to the latest solutions from key technology providers. CIOs and IT executives rely on Gartner IT Symposium/Xpo to gain insight into how their organizations can use IT to address business challenges and improve operational efficiency. For more information, please visit https://www.gartner.com/en/conferences/na/symposium-us.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together, from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. That is the promise of Work as One™. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2019 RingCentral, Inc. All rights reserved. RingCentral, Work as One, and the RingCentral logo are trademarks of RingCentral, Inc. Other third-party marks and logos displayed in this document are the trademarks of their respective owners.

Jennifer Caukin
Jennifer.Caukin@ringcentral.com
650-561-6348

July 24, 2019

Westcon Joins Forces with RingCentral to Enable Channel Partners to Deliver Market-Leading Cloud Communications Solutions to Enterprises

RingCentral UK Ltd., a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly-owned subsidiary of RingCentral, Inc. (NYSE: RNG), and Westcon, a value-added technology distributor, today announced they will bring a new generation of cloud communications solutions to channel partners.

With Westcon acting as a master agent for RingCentral initially in the UK and Ireland, it is anticipated that Westcon will draw on its established EMEA footprint to extend RingCentral’s reach across multiple markets in Europe.

“Demand for enterprise-grade cloud communications solutions grows daily, and we are continually investing in market-leading technologies that help our partners to build out cloud-based aspects of their portfolio,” said Rene Klein, senior vice president, Westcon Europe.

“That is why we’ve made the strategic decision to make RingCentral our lead partner in our launch of a new master agency model for Europe. We’re excited to be pioneering this new approach as a significant addition to our existing channel partner model.”

With proven expertise in unified communications as a service (UCaaS), Westcon will enable speedy partner onboarding, enabling them to secure fast ROI on their investment.

Antony Byford, managing director, Westcon UK&I said, “RingCentral is an industry-leading vendor at the sweet spot of the UCaaS opportunity. It represents a highly compelling proposition for partners wanting to build their cloud-based business.”

“RingCentral’s portfolio is attractive to new resellers across many industries, with a market potential that extends beyond traditional UC players. We believe Westcon has the reach, relationships, and drive to help accelerate RingCentral’s business growth here in the UK and Ireland.”

RingCentral provides a single cloud platform with multimodal communications capabilities including voice, video, online meetings, team messaging, and digital customer engagement.

With the industry-leading open platform in the UCaaS market, RingCentral provides integration capabilities with other leading cloud business apps to enable organisations with seamless and customisable workflows.

“Master agents like Westcon are instrumental in arming their partners with the best solutions on the market so they can help their customers make the best possible choice for their business,” said Zane Long, SVP of global channel sales, RingCentral. “We’re thrilled to be their lead partner as we work together to enable their channel community with the leading solution in UCaaS.”

For additional information, please visit https://www.westconcomstor.com/uk/en/vendors/ringcentral.html and ringcentral.com/partner/overview.html.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together, from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. That is the promise of Work as One™. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact centre solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2019 RingCentral, Inc. All rights reserved. RingCentral, Work as One, and the RingCentral logo are trademarks of RingCentral, Inc.

About Westcon-Comstor

Westcon-Comstor is a leading international distributor of business technology. Our solutions from the world’s leading vendors make businesses more secure, productive, mobile and connected. We specialise in the technologies essential to every business: Security, Collaboration, Infrastructure and Data Centre. We translate our solutions into real value for our partners through our unrivalled expertise in global deployment, digital distribution and services. Technology is our business, but our story is our people and our partners, and we deliver results together.

PR Contacts:
Joe Hanley, Westcon-Comstor
+44 (0)75 8411 3479
joe.hanley@westcon.com

Mariana Kosturos, RingCentral
mariana.kosturos@ringcentral.com
(650) 562-6545

July 11, 2019

RingCentral Ranked Highest for Growth and Innovation in 2019 Frost & Sullivan UCaaS Radar Report

RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced it has ranked the highest for growth and innovation in the new 2019 Frost & Sullivan UCaaS Radar Report. Frost & Sullivan’s first North American hosted IP telephony and UCaaS Radar report delivers analysis of 30 providers across growth strategy, execution, and performance, as well as their ability to develop solutions that are globally applicable and aligned with mega trends and customers’ evolving needs. RingCentral received the highest combined growth and innovation score of all the providers.

“RingCentral has consistently been a leading player in the UCaaS industry and has yet again surpassed its competitors, with a strong focus on innovation, user experience, global capabilities, channel enablement, and technology partnerships,” said Elka Popova, global vice president for Connected Work, Frost & Sullivan. “RingCentral is the market share leader in North America in terms of both users and revenue and is likely to maintain its leadership position through relentless pursuit of growth and innovation.”

The 2019 Frost & Sullivan UCaaS Radar report highlights a number of key strengths for RingCentral, including:

  • Compelling mobile functionality that addresses the pain points of the increasingly mobile workforce
  • Global Office solution that caters to multinational businesses
  • Flexible cloud technology and a proprietary platform that enable rapid innovation and cost-effective scalability
  • An extensive and expanding feature set that addresses diverse and evolving user needs
  • A collaborative user experience, SMS, analytics tools, video and web conferencing, and webinar services—competitively packaged and priced—that set RingCentral solutions apart from most competitors
  • Geo-redundant data centers and strong track record of service reliability that ensure high service quality

“With today’s workforce increasingly mobile, enterprises are looking for effective ways to enhance communication and collaboration with their customers, partners, and employees,” said Riadh Dridi, chief marketing officer, RingCentral. “We’re honored to be ranked highest in this new report by Frost & Sullivan, and it validates our commitment to provide businesses with global, mobile, and secure communications and collaboration solutions that enhance business efficiency.”

Results are based on the 2019 Frost & Sullivan UCaaS Radar report. For more information, please view a complimentary copy of the report. Results are not an endorsement of RingCentral. Visit ww2.frost.com for more details.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as One™ from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California and has offices around the world.

© 2019 RingCentral, Inc. All rights reserved. RingCentral, Work as One, and the RingCentral logo are registered trademarks of RingCentral, Inc.

Mariana Kosturos
mariana.kosturos@ringcentral.com
650-562-6545

June 4, 2019

Oakland-Alameda County Coliseum to be Renamed RingCentral Coliseum

RingCentral Partners with City of Oakland and Alameda County to welcome global audience through naming rights and signage at iconic location

RingCentral Inc., (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that the Oakland-Alameda Coliseum will now be renamed the ‘RingCentral Coliseum.’

The multi-year agreement to serve as the named sponsor of the Oakland-Alameda Coliseum was approved by the Oakland-Alameda County Coliseum Authority (JPA) Board at a May 31, 2019 board meeting and is subject to formal approval from Major League Baseball (MLB). The funds will go directly to the Joint Powers Authority to manage the facility.

JPA Chairman and Oakland City Council Member Larry Reid said, “We welcome RingCentral as a key partner to this iconic venue. With this investment, RingCentral has shown a commitment to the fans of Oakland, the Bay Area and beyond. We look forward to collaborating with them to keep Oakland sports on the global stage.”

“As a global leader in cloud communications solutions, we continue to grow our professional sports relationships with leading teams across the country and enhancing fan engagement with our world-class communications technology,” said Vlad Shmunis, Chairman, Founder and CEO, RingCentral. “We are excited to align our brand with the Oakland-Alameda County Coliseum and work closely with the JPA to improve the overall experience for all Coliseum-goers.”

In addition to acquiring the naming rights for the Oakland-Alameda Coliseum, RingCentral is the founding partner of the Golden State Warriors, official business communications partner for the Oakland A’s, and a proud partner of the Detroit Pistons.

JPA Vice-Chairman and Alameda County Supervisor Nate Miley said, “RingCentral’s sponsorship stands as a testament to the Bay Area’s technology community partnering with important public venues. With this agreement, local taxpayers will receive an important return on their 50-year investment in the stadium.”

Today, the Oakland Alameda County Coliseum is the only stadium to host two major league professional franchises, the Oakland A’s and the Oakland Raiders. The facility has been upgraded to compete with other major regional entertainment venues.

Executive Director Scott McKibben added, “This is a tremendous win for the residents of Oakland and Alameda County. We are partnering with another important brand in the high-tech community and providing returns for the taxpayer.”

About the JPA: The Authority is a public partnership between the City of Oakland and the County of Alameda (owners of the Coliseum Complex) that manages the Complex on behalf of City and County. An eight-member Board of Commissioners governs the Authority. Oakland City Councilmember Larry Reid serves as Chair of the Board. Alameda County Supervisor Nate Miley currently serves as the Vice-Chair.

About RingCentral, Inc. (NYSE: RNG) RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as One™ from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2019 RingCentral, Inc. All rights reserved. RingCentral, Work as One, and the RingCentral logo are trademarks of RingCentral, Inc.

Dan Cohen, FCP Communications, 510-282-7621,
dan@fcpcommunications.com

Jyotsna Grover, Director, RingCentral PR,
415-917-7411, jyotsna.grover@ringcentral.com

June 3, 2019

RingCentral’s Lisa Del Real Recognized for Contributions to the Channel

Accolades include CRN 2019 Power 100 List, CRN 2019 Women of the Channel, and Channel Partners Circle of Excellence

RingCentral, Inc. (NYSE: RNG), a leading provider of enterprise cloud communications, collaboration, and contact center solutions, today announced industry recognition of Vice President of Global Channel Programs and Operations Lisa Del Real’s contributions to the channel. For the second consecutive year, CRN® , a brand of The Channel Company, has named Lisa to its list of 2019 Power 100, an elite subset of its prestigious annual Women of the Channel list, to which Lisa has also been named for a sixth year in a row. The Power 100 belong to an exclusive group drawn from a larger list of women leaders whose vision and influence are key drivers of their company’s success. In addition, Lisa was selected among a prestigious few to receive the 2019 Channel Partners Circle of Excellence award for her outstanding accomplishments and unwavering dedication to the channel community.

Lisa has been a driving force in the success of the RingCentral Channel Partner Program, which she has helped scale from zero to several thousand channel partners worldwide. She has supported significant channel revenue growth for the company. In Q1’19, channel partner annualized recurring revenue (ARR) increased 75 percent year over year to a total of $203 million. Additionally, Lisa has driven partner enablement efforts globally and sales incentivization through creative communications, promotions, events, training, and a top-notch partner portal.

“Lisa’s contributions to RingCentral and the channel industry as a whole have been invaluable,” said Zane Long, SVP of global channel sales at RingCentral. “Her efforts to build a world-class partner program have driven revenue growth and global expansion, and her team continues to identify new ways to enable our partners. These awards are a true testament to her hard work and leadership, and I look forward to her future accomplishments.”

The 2019 Women of the Channel and Power 100 lists will be featured in the June issue of CRN Magazine and online at www.CRN.com/wotc.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as One from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2019 RingCentral, Inc. All rights reserved. RingCentral, Work as One, and the RingCentral logo are trademarks of RingCentral, Inc.

PR Contact:
Mariana Kosturos
mariana.kosturos@ringcentral.com
650-562-6545
www.ringcentral.com

May 16, 2019

TechnologyOne Dials Up Global SaaS Business With RingCentral Cloud Solutions

RingCentral Office, Meetings and Contact Center solutions enhance employee collaboration and innovation

RingCentral, Inc. (NYSE:RNG) a leading provider of enterprise cloud communications, collaboration, and contact center solutions, today announced that Australia’s largest enterprise software as a service (SaaS) company, TechnologyOne (ASX:TNE), has selected RingCentral’s cloud communications platform to streamline customer engagement and connect its global workforce for increased innovation and productivity. The deployment of RingCentral will support the company’s 14 international offices across six countries and 1,200 team members worldwide, including 400 innovative developers.

With more than 30 years of software innovation, TechnologyOne is one of the top 150 companies listed on the Australian Stock Exchange (ASX) and has doubled in size every four to five years. The company has Australia’s largest research and development center for the future of enterprise software. TechnologyOne delivers its integrated enterprise SaaS solution to key sectors, including education, federal, and local government.

“We selected RingCentral for its unified, cloud-first collaborative communications and video conferencing platform that allows for easy integration with our productivity suite and our customer support system,” said Edward Chung, CEO, TechnologyOne. “The agility of their approach, their product’s ability to provide a great user experience regardless of location and connectivity, and the reporting capabilities will support our steep growth trajectory.”

Prior to deploying RingCentral, TechnologyOne had separate communications and contact center systems, restraining growth via mobile, global and application integration needs. By moving to RingCentral’s cloud communications platform, TechnologyOne now uses a single solution, RingCentral Office ®, to connect its global workforce across distributed locations, enabling them to communicate and collaborate using voice, web, and video meetings.

Key RingCentral solutions and benefits for TechnologyOne include:

  • RingCentral Global Office : Increases workforce productivity and reduces TechnologyOne's IT overhead by providing reliable voice, messaging, and collaboration functionality globally.
  • RingCentral Meetings : Enables TechnologyOne employees to connect via video meetings, delivering more effective collaboration across global offices with customers and colleagues.
  • RingCentral Mobile ®: Empowers the TechnologyOne team to communicate on the go, from anywhere, on any device by making calls, taking part in online meetings, and sending messages.
  • RingCentral Contact Center : Allows customers to choose the way they wish to interact by providing native support for voice, web chat, SMS, email, and fax, and Salesforce® integration.

“We have a differentiated approach to cloud communications that enhances productivity and empowers people to work the way they want with collaboration and teamwork at the center,” said Peter Hughes, vice president, sales for Asia Pacific, RingCentral. “Our solutions have enabled TechnologyOne to connect its global workforce and customers in a way that cannot be achieved with its former systems. As the TechnologyOne team continues to execute on their cloud-first IT strategy, we look forward to partnering with them in new ways.”

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as One from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California and has offices around the world.

© 2019 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, RingCentral Global Office, RingCentral Meetings, RingCentral Mobile, RingCentral Contact Center, Work as One, and the RingCentral logo are trademarks of RingCentral, Inc.

About TechnologyOne

TechnologyOne (ASX:TNE) is Australia's largest enterprise software as a service (SaaS) company and one of Australia's top 200 ASX-listed companies, with offices across six countries. Our enterprise SaaS solution transforms business and makes life simple for our customers by providing powerful, deeply integrated enterprise software that is incredibly easy to use. Over 1,200 leading corporations, government departments and statutory authorities are powered by our software.

Our global SaaS solution provides deep functionality for the markets we serve: local government, government, education, health and community services, asset intensive industries, and financial services. For these markets we invest significant funds each year in R&D. We also take complete responsibility to market, sell, implement, support and run our solutions for our customers, which reduce time, cost and risk.

For over 30 years, we have been providing our customers with enterprise software that evolves and adapts to new and emerging technologies, allowing our customers to focus on their business and not technology.

For further information, please visit: TechnologyOneCorp.com

PR Contacts:
Mariana Kosturos
RingCentral
mariana.kosturos@ringcentral.com
+1 650-562-6545

Lisa Watson
Corporate Communications Manager
TechnologyOne Limited
Lisa_Watson@technologycorp.com
61+ (07) 3791 7991
61+ 0401 203 284

May 15, 2019

RingCentral Ranked #1 in UCaaS, Third Year in a Row

RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced it has ranked first in IHS Markit 2019 Unified Communications as a Service (UCaaS) North American Scorecard for the third consecutive year. The IHS Markit annual report evaluates the top 10 North American UCaaS providers, based on market share, financial stability, market momentum, service development, and support options.

This year, RingCentral is separated from others by a wide margin due to its market share position, growth, product capabilities, and traction in the mid-market and enterprise segments.

The 2019 IHS Markit UCaaS North American Scorecard highlights a number of key strengths for RingCentral, including:

  • Largest UCaaS provider in North America in terms of installed base of seats
  • Almost 2x average market growth
  • Has the strongest financial score among other vendors rated in the scorecard
  • Accelerated growth of RingCentral’s business in the mid-market and enterprise segments

“For the third consecutive year, we are recognizing RingCentral as the top-ranked company in the IHS Markit North American UCaaS Leadership Scorecard,” said Diane Myers, senior research director at IHS Markit. “RingCentral continues to lead in important categories, including global expansion, growth of its installed base, and investments in customer success and professional services.”

“Digital transformation continues to shape the modern workforce, and increasingly workers rely heavily on unified communications and collaboration to drive greater employee productivity and business efficiencies,” said Riadh Dridi, chief marketing officer for RingCentral. “We are honored to be ranked no. 1 for the third year in a row by IHS Markit, validating our commitment to product innovation and customer service excellence.”

Results based on IHS Markit, Technology Group, UC as a Service (UCaaS) Scorecard: North America, 8 May 2019. For more information, please view a complimentary copy of the IHS Markit 2019 North American UCaaS Scorecard. Results are not an endorsement of RingCentral. Visit technology.ihs.com for more details.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as One™ from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California and has offices around the world.

©2019 RingCentral, Inc. All rights reserved. RingCentral, Work as One, and the RingCentral logo are registered trademarks of RingCentral, Inc.

Jenny Taylor
jenny.taylor@ringcentral.com
650-419-4773

May 14, 2019

PTS Consulting Takes Its Workplace into the Future with RingCentral Unified Communications Solution

Enables greater collaboration among employees and customers across 12 worldwide locations

RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that PTS Consulting, a world-class technology consulting and project management business, is powering workforce and customer collaboration with RingCentral. With a goal to be better connected, PTS Consulting is focused on increasing productivity across its 12 worldwide locations, while also lowering operating costs.

Eliminating the need for multiple disparate solutions, RingCentral combines phone, team messaging, video meetings, and other capabilities into a single seamless solution. With RingCentral, PTS Consulting has an entirely reimagined collaboration-centric experience for enterprise communications. The RingCentral solution provides a modern conversational workspace with simple and easy-to-use mobile apps. It allows employees to communicate the way they want with voice, video, and team messaging—driving increased productivity and business workflow efficiency.

“At PTS Consulting, we rely on mobile collaboration and great connectivity to manage our client engagements around the world and across all our lines of business,” said Gareth Johns, group chief technology officer, PTS Consulting. “The RingCentral solution with the mobile app replaces our legacy team collaboration solutions and provides our global workforce with a truly unified communications and collaboration experience. This enables a frictionless, high-productivity communications experience they need with just a few clicks on their mobile devices.”

Based on a survey of knowledge workers by CITE Research commissioned by RingCentral, today’s modern worker is faced with app overload and uses an average of four communications apps. The study also revealed that 66 percent of workers want a single communications platform. The RingCentral app addresses this need, allowing users to save time by not having to switch between multiple communications apps to get work done.

“PTS Consulting is a great example of a forward-thinking business with a razor-sharp focus on inspiring team collaboration,” said Sahil Rekhi, managing director, RingCentral EMEA. “We’re excited to support their business needs and help them effectively scale their business internationally. Through our open platform that provides easy integrations with other leading cloud applications, we look forward to working with PTS Consulting to identify new ways we can help to streamline their business workflows.”

The RingCentral solution is designed to be used for all internal and external communication needs. Key benefits for PTS Consulting include:

  1. Collaboration-centric solution—provides a modern team messaging-based user interface with robust collaboration capabilities. PTS Consulting employees can easily create teams based on different topics, add internal and external team members, chat, and share files, notes, tasks, calendar events, GIFs, emojis, and more.
  2. Global enterprise voice—powers enterprise voice capabilities globally. This capability is particularly important for PTS Consulting employees to easily communicate with customers no matter their location or device. In addition, with one click, employees can quickly escalate their conversation from a chat to a phone call.
  3. Integrated video meetings—enables employees from anywhere in the world to schedule, start, and join video and screen sharing meetings for optimal collaboration.

For additional information, please visit ringcentral.com.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as One from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California.

©2019 RingCentral, Inc. All rights reserved. RingCentral, Work as One and the RingCentral logo are trademarks of RingCentral, Inc.

Mariana Kosturos
mariana.kosturos@ringcentral.com
650-562-6545

May 6, 2019

RingCentral and Zoom Video Communications Announce Multi-Year Extension of Partnership

RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions and Zoom Video Communications, Inc. (“Zoom”) (NASDAQ: ZM), a leader in modern enterprise video-first unified communications solutions, today announced a multi-year extension of their partnership. This extension will allow RingCentral customers to continue replacing their legacy on-premise communications infrastructure with a best-in-class solution that leverages the combined power of RingCentral’s cloud PBX and Zoom’s video communications platform.

“We have had a strong partnership with RingCentral over many years, enabling them to bring our frictionless video platform to their global customers,” said Eric S. Yuan, Founder, Chairman and CEO of Zoom. “Our architecture is video-first, cloud-native and optimized to dynamically process and deliver reliable, high-quality video across all devices and spaces. We’re excited to extend our relationship to enable more enterprises to replace their legacy systems with modern cloud solutions.”

“We are happy to continue our fruitful partnership with Zoom to bring the best video experience to our customers,” said Vlad Shmunis, Founder, Chairman and CEO, RingCentral. “Our cloud communications solutions are designed for today’s mobile, global and distributed workforce. Our partnership with Zoom extends the capabilities of RingCentral’s platform with world-class video communications capabilities.”

This partnership between two industry leaders will continue to provide RingCentral customers with best-in-class cloud-based PBX and video technology, aiding the migration from on-premise to cloud.

About Zoom

Zoom (NASDAQ: ZM) helps businesses and organizations bring their teams together in a frictionless environment to get more done. Zoom’s easy, reliable cloud platform for video, voice, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Zoom is headquartered in San Jose, California.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as One™ from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California.

Priscilla Barolo
Manager, Communications for Zoom
press@zoom.us

Jyotsna Grover
RingCentral PR
415-917-7411
jyotsna.grover@ringcentral.com

May 2, 2019

ARC Document Solutions Advances Digital Transformation With RingCentral Cloud Communications Solutions

RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that ARC Document Solutions (NYSE: ARC), a provider of specialized document solutions, is powering business communications across its workforce with RingCentral. In an industry ripe for disruption, ARC is focused on transforming its business to meet changing customer demands in industries such as construction, real estate management, and others as they move to digital consumption of documents. The company needed a mobile-first cloud communications solution that would scale globally as its business operations grew. As a core part of this digital transformation initiative, ARC has deployed RingCentral across more than 170 service centers and offices in North America.

ARC provides technology and document solutions for every stage of the building lifecycle—from design to build to operate. The company’s global customer base is comprised of nearly 100,000 organizations, which includes design and construction companies, commercial real estate management firms, and marketing firms. Despite ARC’s diversity of customers, they all require high-quality, digitally produced, quick-turnaround graphic imaging services, as well as mobile access to their documents. With RingCentral voice, video meetings, and team messaging capabilities, ARC has been able to centralize the IT management of their business communications across multiple locations and achieve dramatic cost savings over the past several years.

“ARC’s success as a global organization stems from our ability to communicate at any time, from anywhere with our global customers, sales force, and service center staff,” said Greg Schiemann, VP of technical services, ARC. “Previously, we had a mashup of various national and regional conference calling vendors and off-the-shelf collaboration tools, but we needed a universal platform that could scale with us as we continue to grow. We saw a true partner in RingCentral, as their cloud and mobile-first approach aligns perfectly with our initiative to equip our workforce with a seamless communications and collaboration experience that inspires world-class customer service.”

Key RingCentral benefits for ARC include:

  • Enhanced mobility: ARC employees use the RingCentral Mobile® app to communicate and collaborate on the go, whether it’s starting a video meeting with multiple service center locations or making a call from a customer site that’s under construction with no telecommunications infrastructure.
  • Seamless collaboration: The RingCentral team messaging capability enables ARC’s workforce to exchange real-time messages, share files and content, and manage projects with task and calendar tools to get work done quickly and efficiently—whether it’s working with colleagues across the office or across the globe.
  • Global scalability: Offering phone number service in 119 countries and local telco service in 41 countries, the RingCentral cloud platform provides the global architecture necessary to scale as ARC grows, helping the company drive business success.

“The document solutions industry is undergoing disruption, and ARC is a leader in driving digital innovation to meet evolving customer needs,” said Mitch Tarica, SVP of worldwide sales, RingCentral. “We’re proud to help power ARC’s workforce with our cloud communications platform as they transform their business to collaborate more effectively. We look forward to continuing to partner with them to identify new ways to work together in the future.”

About ARC Document Solutions

ARC offers a complete range of print services and technology solutions to all businesses and consumers. The architectural, engineering, and construction industries use ARC’s technology platforms to manage essential information used to run construction projects, archive documentation, as well as servicing facilities organizations. ARC’s commitment to innovation, quality, and reliability deliver outstanding value and service to its 90,000 customers every day. e-arc.com (NYSE: ARC).

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as One™ from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2019 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Mobile, and the RingCentral logo are registered trademarks of RingCentral, Inc.

Mariana Kosturos
Senior Director PR & Social Media
mariana.kosturos@ringcentral.com
650-562-6545

David Stickney
Vice President Corporate Communications
David.stickney@e-arc.com
925-949-5114

April 18, 2019

Detroit Pistons Partner with RingCentral to Bring Enterprise-Grade Cloud Communications to the Organization and Enhance Fan Engagement

RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that the Detroit Pistons and RingCentral have entered into a multi-year strategic partnership.

As part of the partnership, RingCentral will deploy its industry-leading cloud technology including RingCentral Office® and RingCentral Contact Center™ using RingCentral Professional Services™ in the Henry Ford Detroit Pistons Performance Center. With the deployment of RingCentral technology and consolidating communications into a single cloud platform, the Detroit Pistons will deliver superior quality of service to their customers and improve response times.

“We are focused on infusing innovative technology into every aspect of our organization,” said Chris Pittenturf, senior vice president, IT and analytics, Detroit Pistons. “Our partnership with RingCentral will enable us to bring best-in-class cloud communications technology to our front office and enable us to engage our fans through multiple integrated channels. The technology provides the incremental benefit of greater insight into fan relationships through recording and quantifying touchpoint information.”

“Communications and collaboration are core to any business, especially in the sports industry,” said David Sipes, chief operating officer, RingCentral. “We’re excited to provide the Pistons with our world-class cloud communications technology to enhance the engagement for their organization through a robust mix of in-game and in-market activations and hospitality.”

The partnership will provide RingCentral the opportunity to have a presence on digital screens throughout the arena, press table and basketball stanchion signage, and official call under review in-game feature.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device, and via any mode. RingCentral provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

About the Detroit Pistons

The Detroit Pistons are one of the most storied franchises in the NBA. With over 2,500 regular-season and playoff victories, the club has celebrated three NBA Championships (1989, 1990, 2004), five NBA Finals appearances (1988, 1989, 1990, 2004, 2005) and 11 Eastern Conference Finals appearances. For in-depth analysis by website editor Keith Langlois and special inside-access videos, visit www.pistons.com, the official source for news and features on the Detroit Pistons.

2019 ©RingCentral, Inc. RingCentral, RingCentral Office, RingCentral Contact Center, RingCentral Professional Services and RingCentral logo are trademarks of RingCentral, Inc.

Jyotsna Grover, 415.917.7411
jyotsna.grover@ringcentral.com

Josh Schur, 248.475.8550
jschur@pistons.com

April 16, 2019

RingCentral Partners with PCM to Bring Cloud Communications Solutions to Enterprises

RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, collaboration and contact center solutions, today announced a partnership with PCM, Inc. (NASDAQ:PCMI), a leading technology solutions provider, to bring cloud communications solutions to enterprises across North America and the UK.

“As a leader in cloud communications, RingCentral is a very strong addition to our growing Collaboration practice, which is focused on designing, implementing and managing the most efficient Unified Communications (UC) solutions for our customers,” said Paul Harrold, vice president of the collaboration practice at PCM, Inc. “We’re excited to partner with RingCentral as we continue to build out our UCaaS and collaboration go-to-market portfolio.”

As a leading multi-vendor provider of technology solutions, PCM works with small, medium and enterprise businesses, state, local and federal governments as well as educational institutions across the US, Canada and the UK. PCM will work with RingCentral to continue enabling its enterprise customers to drive tighter collaboration among their employees and sales teams, as well as enhance overall workforce productivity resulting in better business outcomes.

“Our partnership with PCM further strengthens our ability to reach enterprises as we continue to expand upon our award-winning channel partner program,” said Zane Long, SVP of global channel sales, RingCentral. “The tide has shifted and enterprises are moving away from their legacy on-premises systems to cloud communications solutions for increased mobility, more robust collaboration capabilities, and global scalability. We look forward to working closely with PCM as they enable their enterprise customers’ sales teams to be cloud-first.”

RingCentral works with world-class distributors, master agents, channel partners, and carrier partners to deliver cloud communications solutions to businesses around the world. Ranked in the CRN 5-Star Partner Program Guide for four years in a row and recognized as a leader in the Gartner 2018 Magic Quadrant for Unified Communications as a Service Worldwide, RingCentral provides mobile-first voice, video meetings, team messaging, digital customer engagement and integrated contact center solutions as a complete seamless experience. Easier to manage and more flexible and cost-efficient than legacy, on-premises communications systems, RingCentral’s cloud solutions meet the needs of today’s mobile and distributed workforce.

For additional information, please visit http://www.pcm.com/home and www.ringcentral.com/partner/overview.html.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device, and via any mode. RingCentral provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2019 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

Mariana Kosturos
RingCentral PR
650-562-6545
mariana.kosturos@ringcentral.com

April 10, 2019

RingCentral Named Official Business Communications Partner of the Oakland A’s

The Oakland A’s today announced RingCentral, Inc. (NYSE: RNG) as the team’s official business communications partner. The business-to-business partnership will integrate RingCentral’s technology into the A’s front office in combination with a marketing collaboration between the A’s and RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact center solutions.

As the official business communications partner, RingCentral will bring its industry-leading cloud technology to the A’s organization. The four-year partnership will also provide RingCentral with marquee branding throughout the Oakland Coliseum, including signage on the left field wall and rotational signage on the backstop. During games, RingCentral will serve as the presenting partner for the A’s Radio Network, as well as instant replays and A’s calls to the bullpen.

“RingCentral’s leadership in the cloud communications and collaboration space and their understanding of our needs makes them a perfect partner for us, as we strive to be one of the league’s most innovative teams,” said Chris Giles, chief operating officer, Oakland A’s. “This partnership will provide our staff with a best-in-class communications experience.”

“We’re excited to partner with the Oakland A’s to enhance their overall communications experience,” said David Sipes, chief operating officer, RingCentral. “The partnership will give the A’s access to our differentiated open cloud communications platform that integrates voice, video, and team messaging, to enhance fan engagement and improve productivity across the organization.”

ABOUT THE OAKLAND A’s

We have always been innovators. Since our founding in 1901, the Athletics franchise has pushed the boundaries of our club and our sport in a relentless pursuit of victory. Our nine World Series titles and 15 American League Pennants make us one of the most storied clubs in Major League Baseball. We take great pride in the achievements of our past, and we view them as a challenge to push ourselves further. As our club moves into a new chapter in Oakland, we are committed to creating winning experiences that encompass the many aspects of our game and our community. For more information, visit athletics.com.

ABOUT RINGCENTRAL

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device, and via any mode. RingCentral provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©RingCentral and RingCentral logo are trademarks of RingCentral, Inc.

Erica George, 510.746.4419
egeorge@athletics.com

Jyotsna Grover, 415.917.7411
Jyotsna.grover@ringcenrtal.com

April 9, 2019

RingCentral Engage Digital Integrates with Google Dialogflow to Enhance Customer Engagement

Machine Learning capabilities improve response time, agent efficiencies, and overall customer experience

RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced the integration of RingCentral Engage Digital™, a digital customer engagement platform, with Google Dialogflow, a machine learning development suite for conversational interface to connect customers to businesses. With this new integration, RingCentral Engage Digital customers can now leverage the machine learning capabilities of Google Dialogflow to efficiently manage the rapidly growing volume of digital customer interactions. In addition, enterprises can now better prioritize agent workloads to focus on critical customer interactions. RingCentral will showcase this newly integrated solution at Google NEXT, April 9 – 11, in San Francisco, CA.

"We’ve currently deployed a beta version of the newly integrated product from RingCentral and we believe that this will be a game changer for us in providing timely and effective customer service to our rapidly growing customer base," said Darryl Hoover, chief technology officer, Direct Travel.

The key benefits of the RingCentral Engage Digital integration with Google Dialogflow include:

  • Manage large volumes of customer interactions efficiently: With natural language processing (NLP) capabilities of Google Dialogflow for written communications combined with RingCentral Engage Digital, enterprises can automate certain aspects of customer interaction, without involving a live agent. The interactions that require human response can be seamlessly escalated to live agents using RingCentral Engage Digital
  • Enhance the quality of customer interactions: Agent time can be re-purposed on more complex tasks and questions as opposed to basic queries that can be automated using AI
  • Improve customer satisfaction: Enterprises can deliver more engaging and faster customer resolution resulting in higher customer satisfaction
  • Drive cost efficiencies: Enterprises can enable customers to communicate with multiple digital channels of their choice without having to add additional resources and cost
  • Provide historical and contextual information: When an escalation arises, the right agent is automatically selected and provided with historical and contextual information to efficiently solve more complex customer issues

“The variety of digital channels that customers use to interact with enterprises is rapidly increasing. This has also led to a dramatic increase in the volume of digital customer interactions that enterprises now have to manage,” said Jim Dvorkin, senior vice president, Customer Engagement, RingCentral. “Most enterprises are not equipped with the right technology to support the volume of digital customer interaction. The combination of RingCentral Engage Digital with Google Dialogflow will provide enterprises a solution with built-in machine learning capabilities to deliver enhanced customer experiences.”

RingCentral Engage Digital is built from the ground up to address these changing customer behaviors. Leveraging an AI-based smart routing engine, RingCentral Engage Digital enables agents to efficiently manage customer interactions across all digital channels via a single interface. With the integration between RingCentral Engage Digital and Google Dialogflow customers will have access to a single, fully integrated and seamless communications experience that enables businesses to deliver on the promise of world-class digital customer engagement.

Availability
The beta version of the RingCentral Engage Digital and Google Dialogflow integration is now available to customers worldwide.

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device, and via any mode. RingCentral provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2019 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Engage Digital, and the RingCentral logo are trademarks of RingCentral, Inc.

PR:
Jyotsna Grover
Jyotsna.grover@ringcentral.com
415-917-7411
www.ringcentral.com

April 3, 2019

RingCentral Announces Appointment of Godfrey Sullivan to Its Board of Directors

Former chief executive officer of Splunk brings enterprise technology leadership experience to company

RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced the appointment of Godfrey Sullivan to its board of directors. Sullivan has served as chairman of the board of directors of Splunk, Inc., an enterprise software company, since 2011 and previously as president and chief executive officer (CEO) of Splunk from 2008 to 2015.

“Godfrey brings an impressive background with deep experience working with highly disruptive enterprise software and cloud companies and scaling them for success,” said Vlad Shmunis, founder, chairman, and CEO, RingCentral. “I’m excited to welcome him to our board of directors as we continue to extend our leadership position in the cloud communications market. Godfrey’s guidance will be instrumental as we scale our business globally to meet the communications and collaboration needs of our enterprise customers.”

"RingCentral has proven its market leadership in an industry historically dominated by legacy hardware vendors through its innovation in cloud communications software,” said Sullivan. "I’m honored to join the company’s board of directors and to contribute to the next phase of RingCentral’s growth.”

Sullivan has served as a member of the board of directors of CrowdStrike, Inc. since 2017 and Citrix Systems, Inc. from 2005 to 2018. He is the former president and CEO of Hyperion Solutions Corporation. Sullivan holds a Bachelor of Business Administration degree from Baylor University.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device, and via any mode. RingCentral provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2019 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

PR Contact:
Mariana Kosturos
RingCentral
650-562-6545
mariana.kosturos@ringcentral.com

April 1, 2019

RingCentral Achieves 5-Star Rating in CRN’s 2019 Partner Program Guide

Annual guide recognizes the IT channel’s top partner programs

RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that CRN ® , a brand of The Channel Company, has given RingCentral a 5-Star rating in its 2019 Partner Program Guide. This annual guide identifies the strongest and most successful partner programs in the channel today, offered by the top technology suppliers for IT products and services. The 5-Star rating recognizes an elite subset of companies that offer solution providers the best partnering elements in their channel programs.

To determine the 2019 5-Star ratings, The Channel Company’s research team assessed each supplier’s partner program based on investments in program offerings, partner profitability, partner training, education and support, marketing programs and resources, sales support, and communication.

RingCentral established its partner program with the goal of making it as simple as possible for partners to conduct business with RingCentral. With more than 9,000 partners enrolled in the program worldwide across the US, Canada, UK, and EMEA, the program supports partner sales with channel managers, subject-matter experts, a dedicated partner support line, partner portal, and operations support. Additionally, RingCentral’s Channel Harmony ® : One to Infinity program eliminates conflict between direct sales and partners, and is recognized as a big differentiator in the industry.

“With new technologies emerging every year, evaluating which IT vendors to partner with grows increasingly more complex for solution providers,” said Bob Skelley, CEO, The Channel Company. “We are proud the CRN Partner Program Guide has become the trusted resource to identify the most rewarding partner programs and provides crucial insight into their strengths and benefits for the channel.”

“We’re focused on identifying new and innovative ways to enhance our channel program with the goal of driving partner success and customer satisfaction,” says Lisa Del Real, VP of global channel programs and operations, RingCentral. “Our dedication to our partners’ success has helped shape RingCentral’s award-winning partner program, and I’m confident this momentum will carry forward in 2019. We’re honored to be recognized for the fourth year in a row by The Channel Company for our continued innovation on the RingCentral Partner Program.”

The 2019 Partner Program Guide will be featured in the April issue of CRN and online at www.CRN.com/ppg.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device, and via any mode. RingCentral provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2019 RingCentral, Inc. All rights reserved. RingCentral, Channel Harmony, and the RingCentral logo are trademarks of RingCentral, Inc.

About The Channel Company

The Channel Company enables breakthrough IT channel performance with our dominant media, engaging events, expert consulting and education and innovative marketing services and platforms. As the channel catalyst, we connect and empower technology suppliers, solution providers and end users. Backed by more than 30 years of unequalled channel experience, we draw from our deep knowledge to envision innovative new solutions for ever-evolving challenges in the technology marketplace. www.thechannelcompany.com

© 2019 The Channel Company. CRN is a registered trademark of The Channel Company, LLC. All rights reserved.

Contact:
Mariana Kosturos
RingCentral
650-562-6545
mariana.kosturos@ringcentral.com

The Channel Company Contact:
Jennifer Hogan
The Channel Company
jhogan@thechannelcompany.com

March 12, 2019

RingCentral Expands Open Platform Capabilities with RingCentral Embeddable and Extended API Library

Enables developers to embed communications into their enterprise applications within minutes

RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced the expansion of its open platform with RingCentral Embeddable , enabling developers to easily and quickly embed communications into their enterprise applications. RingCentral also announced extensions to its API library with new e-Discovery and message retention APIs. These new solutions will be showcased at the RingCentral booth #1806 at Enterprise Connect, March 18–21, in Orlando.

The RingCentral open platform is seeing strong momentum and has more than 20,000 developers and over 2,000 integrations. With RingCentral Embeddable, developers will now have the ability to integrate communications and collaboration capabilities into their enterprise application workflows within minutes. In addition, the new APIs will give developers direct access to communication information related to voice, SMS, fax, account configuration, and communications data for RingCentral customers.

“Today’s global, mobile, and distributed enterprise workforce is inundated with multiple applications that cause unwarranted distractions by having to toggle between applications,” said Kira Makagon, executive vice president, Innovation at RingCentral. “With the new RingCentral Embeddable and open APIs announced today, enterprise customers can embed communications into their business-critical applications and enable their workforce to be more productive.”

RingCentral Embeddable:

RingCentral Embeddable offers developers the capability to embed voice and SMS messaging into RingCentral customer’s business applications.

  • Gives developers the ability to easily integrate communications into enterprise applications in under 15 minutes by leveraging the technology of professional User Experience (UX) and Quality Assurance (QA) used in RingCentral’s own applications
  • Capabilities include account record screen pop with inbound call, click-to-dial, click-to-SMS, access to softphone settings, messages and call history
  • Delivers a more seamless experience by eliminating the need for employees to toggle between various business and communications applications to get their work done

New APIs:

  • E-Discovery: With the new e-Discovery API, administrators can now generate a report of all messages including data, such as SMS, chat, MMS, voicemail, and fax, and track them by user for additional enterprise legal and compliance guidelines.
  • Message retention: The new message retention API enables administrators to extract messages that can be used for additional compliance and data retention requirements.

Availability

RingCentral Embeddable and the new open APIs are immediately available to customers globally.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device, and via any mode. RingCentral provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2019 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Embeddable and the RingCentral logo are trademarks or registered trademarks of RingCentral, Inc.

PR
Jyotsna Grover
jyotsna.grover@ringcentral.com
415-917-7411
www.ringcentral.com

March 12, 2019

New RingCentral Persist Solution Maintains Services in the Event of Internet Outage at Customer Locations

RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced, RingCentral Persist™, a new solution that enables enterprise customers to maintain communications services in case of an Internet failure at a customer’s location. RingCentral Persist will enable customers to continue communications services including emergency calling, extension-to-extension dialing, and inbound and outbound calling. RingCentral Persist is easy to deploy for IT and delivers a seamless experience for end users. RingCentral will showcase this new solution at booth #1806 at Enterprise Connect, March 18 - 21, in Orlando.

“As organizations move to cloud communications, it is imperative for them to have uninterrupted access to business-critical communications services,” said Robin Gareiss, president, Nemertes Research. “Cloud services that maintain voice and emergency calling capabilities during Internet outages have an edge because they address platform availability requirements.”

In combination with RingCentral Office®, RingCentral Persist provides customers with the benefit of advanced cloud capabilities and site resiliency in the event of an Internet outage at a customer’s location. Communications capabilities including making and receiving calls and emergency calling remain available to users at the affected site. RingCentral Persist adds additional resiliency to RingCentral’s existing high availability delivery infrastructure for the most demanding customer environments.

“Business continuity and safety are paramount in enterprise environments,” said Jose Pastor, senior vice president, product management at RingCentral. “RingCentral Persist enables customers to continue communications even during an Internet outage. In addition, to simplify deployment and ongoing support for IT administrators, RingCentral Persist is easy to provision and manage through the RingCentral service portal.”

Key RingCentral Persist capabilities include:

  • Emergency Calling & Callback
    • Enables calling to the local Public Safety Answering Point (PSAP) via the PSTN connection
    • Routes emergency call-backs to the caller during an emergency
  • Extension-to-Extension dialing
    • Extension-to-extension dialing will continue to function both at the affected site and, by leveraging the PSTN connection, among customers’ sites
  • Inbound and Outbound calling
    • Facilitates calling external numbers via the PSTN connection
    • Allows incoming calls to be routed to a set of designated users

Availability

RingCentral Persist will be available to customers worldwide in Q2 2019.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device, and via any mode. RingCentral provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2019 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Persist, RingCentral Office and the RingCentral logo are trademarks of RingCentral, Inc.

PR Contact
Jyotsna Grover
jyotsna.grover@ringcentral.com
415-917-7411
www.ringcentral.com

March 7, 2019

NHS Professionals Selects RingCentral’s Cloud Communications Solutions to Support Digital Transformation Initiatives

RingCentral cloud solutions enable remote working and enhance customer engagement

RingCentral UK Ltd., a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly owned subsidiary of RingCentral, Inc. (NYSE: RNG), today announced it has been selected by NHS Professionals (NHSP), the market leader in managed flexible worker services, to support NHSP’s digital transformation initiatives. With a growing mobile and distributed workforce, NHSP needed a cloud-based communications solution with capabilities including voice, video, online meetings, team messaging, and SMS to enable flexible and remote working for NHSP’s staff. In addition, NHSP is deploying RingCentral’s cloud contact centre solution to enhance customer engagement and agent productivity.

NHSP works in partnership with National Health Service (NHS) trusts across England, reducing their reliance on expensive agencies to build their staff banks. Responsible for the management of over 100,000 NHS staff, NHSP onboards on average 3,000 staff each month, driving the impetus for digital transformation to enable more seamless workflows.

“As we embark on our digital transformation journey, we needed robust cloud communications solutions that would allow us to deliver a frictionless customer experience, and RingCentral’s suite of solutions does exactly that,” said Catherine Holmes, head of national service centre at NHS Professionals. “We chose RingCentral for a number of reasons—because its solutions integrate with our existing CRM platform; because we had the confidence in its solutions and its ability to implement them in a short time frame; and because we could have the best of breed in both contact centre and telephony solutions, all in the cloud. Working with RingCentral will enable NHSP to deliver the best possible customer experience and help us achieve our mission to become the provider of choice for temporary staffing for NHS trusts.”

With RingCentral Contact Centre , NHSP call centre agents can engage with customers across multiple channels, including voice, social, email, chat and SMS, facilitating an enhanced customer experience with faster response times and issue resolution. In addition, the RingCentral Mobile app eliminates the need for desktop phones and supports agile and remote working. Using RingCentral’s cloud communications solutions enables NHSP to support its operational and customer service teams in both their north office in Leeds and south office in Watford, without having to implement separate systems for each office. This has led to an increase in staff productivity and customer engagement as well as reduced costs.

“NHSP is a perfect example of how cloud communications and collaboration solutions are changing the workplace to support agile working that would traditionally be deemed impossible with legacy on-premises systems. Additionally, it allows NHSP to take a customer-centric approach to its business, something which is pivotal to its growth,” said Sahil Rekhi, managing director of RingCentral EMEA. “The move from legacy on-premises systems to cloud solutions is a change for businesses, and we work hard to ensure the transition is smooth. Our RingCentral University will ensure NHSP staff have the continual support and resources they need to deliver a world-class customer experience.”

Managing workforce costs is a key issue for the NHS and as the market leader, NHSP’s digital transformation strategy will allow them to play an important role in shaping the temporary workforce market and deliver cost savings to the NHS.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device, and via any mode. RingCentral provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact centre solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2019 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Contact Centre, and the RingCentral logo are trademarks of RingCentral, Inc.

About NHS Professionals

NHS Professionals (NHSP) is the market leader in managed flexible worker services. Working in partnership with over 55 NHS Trusts, we have proven expertise in building staff banks.

Our aim is to help Trusts deliver ever more challenging service improvement plans by deploying a cost-effective, reliable and safe flexible workforce that saves money for our clients whilst improving their bank productivity and performance.

We boast the largest database of more than 120,000 general and specialist nurses, doctors, midwives, administrative and allied healthcare professionals registered on our bank. We are extremely proud of our bank members who provide essential shift cover for our NHS clients to help them deliver safe, efficient, and effective health services.

As part of the NHS family, we are wholly owned by the Department of Health, which means any profits are reinvested back into the NHS.

CCgroup PR
E: RingCentral@ccgrouppr.com
T: +44 (0)203 824 9201

Mariana Kosturos
RingCentral PR
E: Mariana.kosturos@ringcentral.com
T: + 1 650-562-6545

February 26, 2019

Survey Shows Disjointed Communications Technologies Fail Customers

Eighty-nine percent of employees say broken communications workflow impacts customer satisfaction and the bottom line

RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today released a new report, Overcoming the Digital Disconnect: How Disjointed Communications Technologies Are Letting Customers Down — and How to Solve It . Based on a global survey of 2,000 customer-facing employees by CITE Research, the report reveals a direct connection between employee and customer engagement. The data shows that disjointed communications technologies not only harm employee productivity and morale, but also hurt customer satisfaction and the bottom line.

Companies today collect and manage more customer data than ever before across a wide array of channels, yet skyrocketing customer expectations demand swift issue resolution. The research indicates that due to disjointed communications technologies, consumers have poor customer service experiences. This results in customers dropping four brands per year on average. The research also reveals that employee and customer engagement are closely linked and therein lies the solution. Ninety-one percent of employees believe a seamless platform that lets them navigate between all the ways they communicate and collaborate with coworkers and customers would make customers happier, which in turn would drive greater employee job satisfaction and happiness.

“For too long, enterprises have approached employee engagement and customer engagement in two separate silos – but they are inextricably linked,” said Nicole France, vice president and principal analyst, Constellation Research. “Communications technology has tremendous potential to bridge internal workflow silos, improve customer-facing employee productivity, and increase overall customer satisfaction. But to achieve this, enterprises need tools that consolidate customer communications across multiple channels and at the same time seamlessly facilitate internal employee collaboration.”

Disjointed communications workflow hurts the company bottom line

Managing siloed customer data has created friction: complex workflows and disjointed communications technologies frustrate employees, hurting their ability to serve customers, impacting professional and personal relationships, and ultimately, affecting the company bottom line.

  • Seventy-five percent of customer-facing employees say they can’t effectively service customers due to disjointed communications technologies making it difficult to collaborate with coworkers, hindering productivity, and making them unhappy at work.
  • It doesn’t end at the office — 50 percent of employees say they take this frustration home and are more likely to be rude to their family and friends.

Customers don’t tolerate poor service

In an increasingly digital world, customers expect to connect with companies over the channels of their choice and lose patience if issues are not resolved quickly.

  • Gen Z and millennials cut ties after a poor customer service experience more than five times in a year.
  • Were you even listening? Eighty-eight percent of customers hate having to repeat themselves via multiple different channels.
  • 75 percent of customers would rather do household chores than communicate with an ineffective chatbot.

The employee and customer engagement equation

Employees seek to ease communication with colleagues and resolve customer issues swiftly, and customers seek rapid resolution on the channel of their choice. An integrated communications platform delivers this seamless experience, improving both employee and customer engagement and increasing the bottom line.

  • Ninety-two percent of employees say an integrated communications platform would enhance both the employee and customer experience, and improve customer satisfaction scores.
  • Eighty-six percent of employees agree that a seamless communications platform would increase company profitability and 83 percent of employees would stay longer with a company.

“Delivering the experience customers demand today requires addressing the friction that results from fragmented employee and customer communications across various channels,” said Kira Makagon, EVP of innovation, RingCentral. “Technology has a vital role to play in breaking down these communication workflow silos. This survey confirms that employee engagement has a direct impact on customer engagement — and drastically boosts customer retention and business profitability.”

To learn more about this and other findings on AI, team messaging and video meetings, read the full report here.

Overcoming the Digital Disconnect: How Disjointed Communications Technologies Are Letting Customers Down — and How to Solve It is based on a survey of 2,000 customer-facing knowledge workers and customer support employees in the US, UK, and Australia, conducted by CITE Research on behalf of RingCentral.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device, and via any mode. RingCentral provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2019 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

Mariana Kosturos
RingCentral
mariana.kosturos@ringcentral.com
650-562-6545

Caitlin Gribbons
Method Communications
cgribbons@methodcommunications.com
415-849-1312

February 13, 2019

Zane Long, RingCentral SVP Global Channel Sales, Recognized as 2019 CRN® Channel Chief

RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, announced today that CRN ® , a brand of The Channel Company, has named RingCentral SVP Global Channel Sales Zane Long to its prestigious list of 2019 Channel Chiefs for the third consecutive year. The top IT channel leaders included on this list continually strive to drive growth and revenue in their organizations through their channel partners.

Each of the 2019 Channel Chiefs has demonstrated exceptional leadership, vision, and commitment to their channel partner programs. Channel Chief honorees are selected by CRN’s editorial staff as a result of their professional achievements, standing in the industry, dedication to the channel partner community, and strategies for driving future growth and innovation.

At RingCentral, Zane has driven consistent stellar growth in global channel partner bookings. Under his leadership in Q4 2018, RingCentral’s channel business reached over $180 million in annual recurring revenue (ARR), which grew over 80% year-over-year. The channel has also contributed greatly to midmarket and enterprise business, with this segment now a $309 million ARR business that grew 73% year-over-year in Q4 2018.

“The individuals on CRN’s 2019 Channel Chiefs list deserve special recognition for their contribution and support in the development of robust partner programs, innovative business strategies, and significant influence to the overall health of the IT channel,” said Bob Skelley, CEO, The Channel Company. “We applaud each Channel Chief’s remarkable record of accomplishments and look forward to following their continued success.”

“Zane has done a phenomenal job in raising RingCentral’s profile with the channel community and driving broader understanding of the value of cloud solutions,” said Ryan Azus, EVP of global sales and services, RingCentral. “Of note, under his leadership, our unique Channel Harmony® program has cultivated deeper partnerships between our direct and channel sales teams, enabling them to more effectively help enterprises transition their communications solutions to the cloud with RingCentral. With the best product, people and program, I’m confident that Zane will continue to accelerate this momentum in 2019.”

The 2019 CRN Channel Chiefs list, including the 50 Most Influential Channel Chiefs, is featured online at crn.com/channelchiefs and will appear in the February 2019 issue of CRN.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device, and via any mode. RingCentral provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2019 RingCentral, Inc. All rights reserved. RingCentral, Channel Harmony, and the RingCentral logo are trademarks of RingCentral, Inc.

About The Channel Company

The Channel Company enables breakthrough IT channel performance with our dominant media, engaging events, expert consulting and education and innovative marketing services and platforms. As the channel catalyst, we connect and empower technology suppliers, solution providers and end users. Backed by more than 30 years of unequalled channel experience, we draw from our deep knowledge to envision innovative new solutions for ever-evolving challenges in the technology marketplace. www.thechannelco.com

Follow The Channel Company: Twitter, LinkedIn and Facebook

Copyright ©2019. CRN is a registered trademark of The Channel Company, LLC. All rights reserved.

RingCentral PR Contact:
Mariana Kosturos
mariana.kosturos@ringcentral.com
650-562-6545

The Channel Company Contact:
Jennifer Hogan
The Channel Company
jhogan@thechannelco.com

February 11, 2019

RingCentral Signs Cloud Communications Provider Contract with Columbia University to Support 44,000 Faculty and Students

RingCentral deployment replaces legacy on-premises systems to enable mobility and enhance collaboration

RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, has signed an agreement with Columbia University, one of the world’s leading research institutions, for a cloud communications platform to support 44,000 faculty and students. Columbia University needed to replace its legacy on-premises communications systems to provide greater mobility and enhanced student to student and student to faculty collaboration. The University will deploy 14,000 seats of RingCentral Office ® to faculty, which includes voice, video, team messaging, online meetings, SMS, and fax, and will roll out team messaging to 30,000 students.

“The need to support an increasingly mobile faculty and student base while keeping pace with younger generational preferences for collaboration is fueling the demand for cloud communications solutions,” said Ryan Azus, EVP of global sales and services, RingCentral.

Key RingCentral benefits include:

  • Mobility: RingCentral Mobile app enables users to have multiple modes of communication, including voice, video, team messaging, online meetings, SMS, and fax. This will enable them to choose the channel of their choice to communicate with colleagues, all from a single mobile application.
  • Seamless collaboration: RingCentral’s team messaging capabilities provide users with a seamless way to collaborate on projects and connect in real time.
  • Video meetings: With RingCentral Meetings , users can access a single solution that includes team messaging and online video meetings.
  • Reliability: RingCentral’s highly reliable and redundant architecture enables users to anticipate and diagnose quality of service issues before they escalate to critical problems.

For information on other RingCentral customers, please click here.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device, and via any mode. RingCentral provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2019 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, RingCentral Meetings, and the RingCentral logo are trademarks or registered trademarks of RingCentral, Inc.

Mariana Kosturos
mariana.kosturos@ringcentral.com
650-562-6545
www.ringcentral.com

February 6, 2019

RingCentral Secures Two New Government Contracting Vehicles for State, Local & Education Clients

Public sector clients now have streamlined purchasing process to transition from legacy on-premises systems to RingCentral’s cloud communications solutions

RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that it has secured major government contracting vehicles, including:

These vehicles are aimed at streamlining the purchasing process for state agencies, local municipalities, counties, cities, and districts, as well as school districts and higher education institutions across the country. This will enable them to transition their communications from legacy on-premises systems to cloud solutions for greater reliability, mobility, and efficiency.

RingCentral, a cloud communications solutions provider, offers unified voice, video, team messaging, conferencing, online meetings, digital customer engagement and integrated contact center solutions to organizations globally.

“The public sector is plagued with legacy on-premises systems that are obsolete, unreliable, expensive and provide only voice communications capabilities,” said Mitch Tarica, SVP of worldwide sales, RingCentral. “Our cloud communications solutions deliver a rich set of communications capabilities and decrease costs so public sector clients can more deeply engage with their constituents.”

For additional information on RingCentral’s public sector offering, please click here.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device, and via any mode. RingCentral provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2019 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

Mariana Kosturos
mariana.kosturos@ringcentral.com
(650) 562-6545

February 4, 2019

RingCentral Secures NASPO ValuePoint Cloud Services Cooperative Agreement Enabling Streamlined Procurement for State, Local & Education Clients

RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that public sector clients can now purchase RingCentral cloud communications solutions through NASPO ValuePoint. NASPO ValuePoint is a cooperative purchasing program facilitating public procurement solicitations and agreements using a lead-state model. This will be managed and administered on behalf of RingCentral by Quest Media & Supplies, Inc.

“Partnering with RingCentral enables us to meet the growing need for cloud services in the government and education sectors using the NASPO ValuePoint cloud solutions contract,” stated Adam Burke, VP of sales, Quest Media & Supplies, Inc. “With RingCentral, we’re bringing these solutions to state, local and educational institutions, making their procurement simple and streamlined.”

RingCentral, a cloud communications solutions provider, offers unified voice, video, team messaging, conferencing, online meetings, digital customer engagement and integrated contact center solutions to organizations globally.

“NASPO ValuePoint is seeing great momentum for cloud solutions among public sector clients looking to replace their legacy on-premises systems,” said Mitch Tarica, SVP of worldwide sales, RingCentral. “We look forward to working with these clients as they make the transition to cloud communications solutions for greater productivity and deeper stakeholder engagement.”

For additional information on RingCentral’s public sector offering, please click here.

About NASPO ValuePoint

NASPO ValuePoint is a unified, nationally focused cooperative aggregating the demand of all 50 states, the District of Columbia and the organized US territories, their political subdivisions and other eligible entities spurring best value, innovation and competition in the marketplace. The NASPO ValuePoint Cooperative Purchasing Organization (formerly WSCA-NASPO) provides the highest standard of excellence in public cooperative contracting. By leveraging the leadership and expertise of all states with the purchasing power of their public entities, NASPO ValuePoint delivers best value, reliable, competitively sourced contracts. Since 1992 NASPO ValuePoint has been the cooperative purchasing arm of NASPO (the National Association of State Procurement Officials) encouraging, fostering and guiding the nation’s most significant public contract cooperative.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device, and via any mode. RingCentral provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2019 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

Mariana Kosturos
mariana.kosturos@ringcentral.com
(650) 562-6545

January 31, 2019

Insureon Leverages RingCentral’s Cloud Communications Open Platform to Integrate Machine Learning and Artificial Intelligence Solutions to Boost Sales

Integrated solution drives over 50 percent increase in customer conversion rates

RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that Insureon has selected RingCentral for its robust voice communications capabilities and open API platform enabling sophisticated custom integration with multiple applications. Insureon is an online insurance marketplace for businesses to compare quotes online from top US providers. With a focus on streamlining its growing telesales operations nationally, Insureon built a custom machine learning integration with RingCentral to surface real-time feedback to agents while they are on sales calls and drive optimal performance. As a result, Insureon has seen an over 50 percent increase in customer conversion rates and a 45 percent decrease in call-handle times for its agents.

“We wanted to build a machine learning system that enabled our sales agents to leverage our collective knowledge in real-time selling situations,” said Doug Altschul, vice president of customer experience, Insureon. “RingCentral’s open API platform allowed us to integrate real-time transcription and machine learning into the RingCentral communications solution and deliver on our vision. The real-time transcription capability enables us to record agents during calls, and machine learning analyzes data and provides feedback to agents in real time while they’re talking to a customer or a prospect. The result is a tremendous competitive advantage with impactful sales agents, and significant business growth.”

Leveraging the RingCentral Connect Platform , Insureon has integrated the artificial intelligence solution (XSELL’s HiPer) and the transcription solution (Velvetech) with RingCentral Office ® . By pairing these technologies, useful data flows between the three solutions to provide a clear picture of prospective customers for sales agents.

“The coming together of artificial intelligence and unified communications solutions is a great example of how innovative integrations can drive tangible business outcomes,” said David Lee, vice president of platform products, RingCentral. “By enabling developers to tap into digital, real-time conversations, our open cloud platform has enabled Insureon to dramatically streamline their telesales operations in a way that cannot be solved by legacy on-premises systems. We look forward to continuing to partner with Insureon to drive new innovations that have meaningful impact on their agent productivity and overall customer engagement.”

For more information about Insureon, visit https://www.insureon.com.

About Insureon

Insureon provides industry-leading technology that helps small business owners compare insurance quotes from top U.S. providers with a simple online application tool. The company’s agents are licensed in 50 states and have helped more than 350,000 customers find savings and the best policies to protect their businesses. For more information, visit http://www.insureon.com.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device, and via any mode. RingCentral provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2019 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, RingCentral Connect Platform, and the RingCentral logo are trademarks of RingCentral, Inc.

Mariana Kosturos
mariana.kosturos@ringcentral.com
650-562-6545
www.ringcentral.com

Kellie Flaherty
Walker Sands Communications
insureon@walkersands.com
312-241-1474

January 14, 2019

RingCentral Announces Definitive Agreement to Acquire Connect First to Expand its Customer Engagement Portfolio

Acquisition adds outbound/blended capabilities for comprehensive customer engagement

RingCentral, Inc., (NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions, today announced that it has entered into a definitive agreement to acquire Connect First, a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies. Connect First’s platform is deployed by customers such as the ASPCA, Carnival Cruise Line, Party City, PBS, United Way, and Business Process Outsourcers (BPOs) for large service providers such as Charter Cable, Comcast, and SiriusXM.

With the Connect First acquisition, the RingCentral Customer Engagement portfolio will include RingCentral Contact Center™ for inbound communications and Workforce Optimization (WFO), RingCentral Engage™ for digital customer engagement, and Connect First for outbound/blended customer interactions.

“Maximizing agent productivity in today’s rapidly changing customer service environment is becoming increasingly challenging. Customer service organizations need to seamlessly blend outbound calling activity with customer call backs and communications over digital channels,” said Jim Dvorkin, senior vice president, Customer Engagement, RingCentral. “The acquisition of Connect First complements our current Customer Engagement portfolio and will provide transformative and differentiated customer experiences. We’re excited to welcome the Connect First team to RingCentral.”

The Connect First cloud native platform is built from the ground up on a microservices architecture that is highly scalable and reliable, and runs on Amazon Web Services (AWS). All of Connect First’s capabilities are available through web-based APIs that enable rapid innovation and easy integration.

“At Connect First, we’ve been focused on building an innovative outbound/blended customer engagement platform with a state-of-the-art architecture,” said Geoff Mina, founder and CEO, Connect First. “This acquisition validates our technology leadership, and we’re confident that by joining forces with RingCentral we will broaden our market reach and scale to deploy our platform to enterprises worldwide.”

The Connect First platform provides key features that improve the outbound/blended customer experience and responsiveness of agents. These include:

Outbound/blended

  • Preview, progressive, and predictive outbound modes to maximize the effectiveness of agents
  • Telephony Consumer Protection Act (TCPA) tools to manage compliance rules and regulations
  • Dynamic Agent Scripting to guide agent interactions with customers
  • Call blending for managing outbound and inbound interactions to deliver optimal agent productivity
  • WebRTC-based agent desktop for flexibility and ease of management
  • Real-time and historical reporting and analytics for managers and supervisors
  • Open APIs for easy integration with third-party applications

Cloud native architecture

  • Microservices architecture running on AWS
  • Fully redundant platform for high availability
  • Proven deployments of multiple thousands of agents per customer

“As RingCentral continues to be chosen by larger businesses, the need to support outbound customer interactions and campaign management has increased,” said Sheila McGee-Smith, President of McGee-Smith Analytics. “With its born-in-the-cloud microservices architecture, Connect First brings technology that has already been successfully deployed across midsize and enterprise organizations and will complement RingCentral’s existing portfolio.”

The terms of the transaction were not disclosed. The acquisition is expected to close in Q1, 2019, and is estimated to have no material financial impact for the year ending December 31, 2019.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device, and via any mode. RingCentral provides unified voice, video, team messaging and collaboration, conferencing, online meetings, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2019 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Contact Center, RingCentral Engage, and the RingCentral logo are trademarks of RingCentral, Inc.

Forward-looking statements

This press release contains “forward-looking statements,” including but not limited to, statements relating to the timing of the acquisition’s closing, the expected benefits of the acquisition, and the impact on our future financial results. Forward-looking statements are subject to known and unknown risks and uncertainties and are based on assumptions that may prove to be incorrect, which could cause actual results to differ materially from those expected or implied by the forward-looking statements. More detailed information about these factors may be found in the filings we make with the Securities and Exchange Commission from time to time, including under the captions “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in our most recent Form 10-Q for the quarter ended September 30, 2018. All forward-looking statements in this press release are based on information available to RingCentral as of the date hereof, and we undertake no obligation to update these forward-looking statements.

Investor Relations Contact
Ryan Goodman
ryan.goodman@ringcentral.com
Ph: (650) 918-5356
Media Contact
Jyotsna Grover
jyotsna.grover@ringcentral.com
Ph: (415) 917-7411

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