RingCentral Press Releases

Stay on top of breaking news and stories from RingCentral—including new partnerships, customer successes, and event announcements.
Articles archive: 2019

December 16, 2019

BridgeClimb Reaches the Cloud with RingCentral’s Cloud Communications and Contact Centre Solutions

Selection of RingCentral is part of a broader digital transformation agenda to enable multichannel communications and customer service BridgeClimb, the operator of Sydney’s iconic Harbour Bridge experience, has selected RingCentral Australia Pty Ltd, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly owned subsidiary of RingCentral, Inc. (NYSE: RNG), to enable multichannel communications and customer service. Looking to replace its legacy on-premise infrastructure, BridgeClimb has deployed RingCentral Office® and RingCentral Contact Centre™ solutions across its entire staff. The implementation and cutover took place in October 2019. “We were looking at upgrading all of our business systems to provide BridgeClimb with the flexibility to scale in the future, and that included our telephony and contact centre provider,” said Parth Gandhi, Head of IT, BridgeClimb. “When we were assessing unified communications and contact

December 3, 2019

RingCentral Appoints Richard Massey as Regional VP of EMEA Channel

December 3, 2019

RingCentral Appoints Richard Massey as Regional VP of EMEA Channel

RingCentral UK Ltd. , a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly-owned subsidiary of RingCentral, Inc. (NYSE: RNG), today announced the appointment of Richard Massey as Regional VP of EMEA Channel. Based in London, Richard will be responsible for growing RingCentral’s EMEA channel business. Richard joins RingCentral from Fujitsu, where he was Head of Strategy for Unified Communications and Contact Centre for EMEA. Prior to this, Richard was Sales Director at BroadSoft, and spent ten years working for Mitel in both engineer and sales roles. Richard has also worked as an engineer for Orange. In his new role, Richard will help partners position themselves as consultants to their customers, bringing value added services and disruptive solutions that help their customers drive business success. “I am excited to be joining the RingCentral team and working with a company that is truly disrupting the on-premise

November 26, 2019

Westcon Becomes RingCentral Platinum Partner

Westcon , the global technology distributor, today announced that it has been named a Platinum Partner of RingCentral UK Ltd. , a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly-owned subsidiary of RingCentral, Inc. (NYSE: RNG). Being named a Platinum Partner cements Westcon’s status as one of RingCentral’s most strategic partners. This news follows the announcement earlier this year that Westcon is now a Master Agent for RingCentral in the UK and Ireland, making the value-added distributor RingCentral’s lead partner in its new master agency model for Europe. Through its partnership with RingCentral, Westcon offers its customers a differentiated and seamless communications and collaboration solution. RingCentral provides a single cloud platform with multi-modal communications capabilities including voice, video, online meetings, team messaging, and digital customer engagement. “We are excited to be working with

November 25, 2019

Institutional Investor Ranks RingCentral’s CEO, CFO, and Investor Relations First Place in Each Individual Category for 2020 All-America Executive Team Software Sector

RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced its executive and investor relations leadership ranked first place in the prestigious Institutional Investor 2020 All-America Executive Team . In the software sector overall ranking: “Best CEO” category: Ranked 1st - Vlad Shmunis, RingCentral Founder, Chairman & CEO “Best CFO” category: Ranked 1st - Mitesh Dhruv, RingCentral CFO “Best Investor Relations Professional” category: Ranked 1st - Ryan Goodman, RingCentral Investor Relations RingCentral was ranked second place in: “Best Analyst Days” “Best Corporate Governance” Institutional Investor is the leading publication for institutional investors, including money managers and pension fund managers. Each year, the publication releases its All-America Executive Team ranking, which reflects extensive polling of investment professionals to name the best CEOs, CFOs, and investor relations

November 12, 2019

RingCentral, Inc. Announces Issuance of Class A Common Stock to Avaya in Connection with Strategic Partnership

RingCentral, Inc. (NYSE: RNG) (“RingCentral”), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, announced today that it has issued 2,170,785 shares of its Class A common stock to Avaya Inc. (“Avaya”) pursuant to the terms of RingCentral and Avaya’s previously announced strategic partnership. RingCentral has filed an automatically effective registration statement on Form S-3 with the Securities and Exchange Commission, which will cover the resale of all of the shares of Class A common stock issued to Avaya. This press release shall not constitute an offer to sell or the solicitation of an offer to buy these shares of Class A common stock, nor shall there be any sale of these shares of Class A common stock in any state or jurisdiction in which such offer, solicitation or sale would be unlawful prior to registration or qualification under the securities laws of any such state or jurisdiction. About RingCentral RingCentral is a

November 7, 2019

Largest Wholesale Grocery Supply Company in US Powers Growing Mobile Workforce with RingCentral Cloud Communications Solutions

RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that it has been selected by C&S Wholesale Grocers, Inc. , the largest wholesale grocery supply company in the US, to enable its growing remote and distributed workforce and boost customer engagement. With more than 45 locations nationwide, C&S needed a cloud communications solution that enhances mobility, improves employee collaboration, and integrates with other cloud business applications. C&S is deploying RingCentral across more than 5,000 employees in nearly every state in the US. A Forbes Top 10 Privately Held Company, C&S supplies more than 7,700 independent supermarkets, chain stores, military bases, and institutions. Over the course of the past few years, C&S has acquired multiple businesses to enhance its offerings. As a result, C&S accumulated multiple legacy on-premises communications systems in

November 6, 2019

Carousel Joins RingCentral’s New Platinum Partner Program

November 6, 2019

Telarus Named RingCentral Platinum Partner

Sales partners of Telarus continue to recommend RingCentral’s suite of cloud communications and contact center solutions to reach new levels of success Telarus, LLC., the largest privately-held distributor of business cloud infrastructure and contact center services, announced that is has been named a Platinum Partner by RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. “While we are honored and celebrate this massive accomplishment,” said Adam Edwards, CEO of Telarus, “we recognize that this wouldn’t have been possible without our network of 4,000 sales partners across the U.S., Canada, and Australia who made this happen. We appreciate the trust they’ve placed in us when recommending RingCentral’s world-class unified communications as a service (UCaaS) and contact center as a service (CCaaS) services to their domestic and international clients who are successfully transforming their digital

November 4, 2019

AT&T Makes AT&T Office@Hand a Lead Offer for Unified Communications as a Service Solutions

AT&T (NYSE:T) is expanding its relationship with RingCentral, Inc. (NYSE:RNG) making AT&T Office@Hand a lead offer for UCaaS solutions as part of its broad Voice and Collaboration portfolio. Based on the RingCentral ® platform, AT&T Office@Hand brings extensive mobile-first voice, video, online meetings, messaging and team collaboration capabilities to businesses and vertical sectors worldwide. In addition, AT&T and RingCentral plan to jointly develop capabilities and technologies that will further integrate with AT&T’s network. “Businesses, no matter the size, get better results when employees can communicate and collaborate freely and effectively wherever they are,” said Roman Pacewicz, Chief Product Officer, AT&T Business. “We’ve seen great success with the AT&T Office@Hand solution. Together with RingCentral, we’re able to deliver premium cloud-based communication solutions that help more businesses improve customer engagement, drive employee productivity and streamline

October 31, 2019

RingCentral and Avaya Announce Closing of Strategic Partnership

October 14, 2019

SYNNEX Corporation and RingCentral Bring Leading Cloud Communications and Contact Center Solutions to SYNNEX’ US Channel Partners

RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, and SYNNEX Corporation (NYSE: SNX), a leading business process services company, announced today they will deliver a new wave of unified communications and collaboration, cloud communications, and contact center solutions to SYNNEX’ US channel partners. In an effort to meet the needs of the new mobile and distributed workforce, RingCentral provides a single cloud platform with multi-modal communications capabilities including voice, video, online meetings, team messaging, and digital customer engagement. Partners benefit from increased productivity and streamlined workflows. “Our channel partners are inundated with customers asking for Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions,” said Zane Long, senior vice president of global channel sales, RingCentral. “By working with a master agent like SYNNEX,

October 3, 2019

RingCentral to Become Exclusive Provider of UCaaS Solutions to Avaya in Strategic Partnership

Accelerates transition of one of the world’s largest on-premise unified communications installed bases to the cloud Empowers Avaya’s global sales & partner network with RingCentral’s leading technology platform RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that it will enter into a commercial agreement with Avaya Holdings Corp. (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, making it the exclusive provider of Unified Communications as a Service (UCaaS) solutions to Avaya. RingCentral and Avaya will introduce a new solution, “Avaya Cloud Office by RingCentral” (“Avaya Cloud Office” or “ACO”). RingCentral and Avaya will jointly develop programs to leverage Avaya’s global sales and partner network, as well as build automated technologies for seamless customer transition to RingCentral’s leading global UCaaS solution. “This

August 21, 2019

Converged Technology Professionals Joins RingCentral Partner Program to Meet Rising demand for Cloud Enterprise UCaaS

August 7, 2019

RingCentral Signs Agreement with Fujitsu Across EMEA to Offer RingCentral’s Market-Leading Cloud Communications and Contact Centre Solutions for Digital Workplace Transformation

RingCentral UK Ltd. , a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly-owned subsidiary of RingCentral, Inc. (NYSE: RNG), today announced an agreement with Fujitsu to provide enterprises across EMEA with cloud communications and contact centre solutions for enhanced mobility, workforce productivity, and customer engagement. The agreement supports Fujitsu’s strategy of building a strong ecosystem of partners across its Digital Workplace portfolio, adding productivity tools to enhance Fujitsu’s unified communications as a service (UCaaS) offering. This helps organizations to transform workplaces and to improve employee engagement. Fujitsu will offer RingCentral Office ® and RingCentral Contact Centre ™ as part of Fujitsu Digital Workplace solutions. The agreement between RingCentral and Fujitsu will cover Austria, Belgium, Denmark, France, Ireland, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland,

August 5, 2019

RingCentral Named a Leader in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide Report

Positioned furthest for completeness of vision in the Leaders quadrant RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that Gartner has recognized RingCentral as a Leader in the Magic Quadrant for Unified Communications as a Service, Worldwide report.* In the Magic Quadrant report, published on July 30, 2019, RingCentral was positioned furthest for completeness of vision in the Leaders quadrant. “Enterprises are increasingly recognizing the value of the RingCentral platform due to its unique integration of voice, video, team messaging, and contact center in one seamless experience,” said Dave Sipes, chief operating officer, RingCentral. “We’re proud to once again be recognized as a Leader in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide. We believe this validates our leadership in product innovation, global delivery, and customer success.”

July 24, 2019

Westcon Joins Forces with RingCentral to Enable Channel Partners to Deliver Market-Leading Cloud Communications Solutions to Enterprises

RingCentral UK Ltd. , a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly-owned subsidiary of RingCentral, Inc. (NYSE: RNG), and Westcon , a value-added technology distributor, today announced they will bring a new generation of cloud communications solutions to channel partners. With Westcon acting as a master agent for RingCentral initially in the UK and Ireland, it is anticipated that Westcon will draw on its established EMEA footprint to extend RingCentral’s reach across multiple markets in Europe. “Demand for enterprise-grade cloud communications solutions grows daily, and we are continually investing in market-leading technologies that help our partners to build out cloud-based aspects of their portfolio,” said Rene Klein, senior vice president, Westcon Europe. “That is why we’ve made the strategic decision to make RingCentral our lead partner in our launch of a new master agency model for Europe. We’re excited

July 11, 2019

RingCentral Ranked Highest for Growth and Innovation in 2019 Frost & Sullivan UCaaS Radar Report

RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced it has ranked the highest for growth and innovation in the new 2019 Frost & Sullivan UCaaS Radar Report . Frost & Sullivan’s first North American hosted IP telephony and UCaaS Radar report delivers analysis of 30 providers across growth strategy, execution, and performance, as well as their ability to develop solutions that are globally applicable and aligned with mega trends and customers’ evolving needs. RingCentral received the highest combined growth and innovation score of all the providers. “RingCentral has consistently been a leading player in the UCaaS industry and has yet again surpassed its competitors, with a strong focus on innovation, user experience, global capabilities, channel enablement, and technology partnerships,” said Elka Popova, global vice president for Connected Work, Frost & Sullivan. “RingCentral is the

June 4, 2019

Oakland-Alameda County Coliseum to be Renamed RingCentral Coliseum

RingCentral Partners with City of Oakland and Alameda County to welcome global audience through naming rights and signage at iconic location RingCentral Inc., (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that the Oakland-Alameda Coliseum will now be renamed the ‘RingCentral Coliseum.’ The multi-year agreement to serve as the named sponsor of the Oakland-Alameda Coliseum was approved by the Oakland-Alameda County Coliseum Authority (JPA) Board at a May 31, 2019 board meeting and is subject to formal approval from Major League Baseball (MLB). The funds will go directly to the Joint Powers Authority to manage the facility. JPA Chairman and Oakland City Council Member Larry Reid said, “We welcome RingCentral as a key partner to this iconic venue. With this investment, RingCentral has shown a commitment to the fans of Oakland, the Bay Area and beyond. We look forward to collaborating with them to

June 3, 2019

RingCentral’s Lisa Del Real Recognized for Contributions to the Channel

Accolades include CRN 2019 Power 100 List, CRN 2019 Women of the Channel, and Channel Partners Circle of Excellence RingCentral, Inc. (NYSE: RNG), a leading provider of enterprise cloud communications, collaboration, and contact center solutions, today announced industry recognition of Vice President of Global Channel Programs and Operations Lisa Del Real’s contributions to the channel. For the second consecutive year, CRN® , a brand of The Channel Company, has named Lisa to its list of 2019 Power 100, an elite subset of its prestigious annual Women of the Channel list, to which Lisa has also been named for a sixth year in a row. The Power 100 belong to an exclusive group drawn from a larger list of women leaders whose vision and influence are key drivers of their company’s success. In addition, Lisa was selected among a prestigious few to receive the 2019 Channel Partners Circle of Excellence award for her outstanding accomplishments and unwavering dedication to the channel

May 16, 2019

TechnologyOne Dials Up Global SaaS Business With RingCentral Cloud Solutions

RingCentral Office, Meetings and Contact Center solutions enhance employee collaboration and innovation RingCentral, Inc. (NYSE:RNG) a leading provider of enterprise cloud communications, collaboration, and contact center solutions, today announced that Australia’s largest enterprise software as a service (SaaS) company, TechnologyOne (ASX:TNE), has selected RingCentral’s cloud communications platform to streamline customer engagement and connect its global workforce for increased innovation and productivity. The deployment of RingCentral will support the company’s 14 international offices across six countries and 1,200 team members worldwide, including 400 innovative developers. With more than 30 years of software innovation, TechnologyOne is one of the top 150 companies listed on the Australian Stock Exchange (ASX) and has doubled in size every four to five years. The company has Australia’s largest research and development center for the future of enterprise software. TechnologyOne

May 15, 2019

RingCentral Ranked #1 in UCaaS, Third Year in a Row

RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced it has ranked first in IHS Markit 2019 Unified Communications as a Service (UCaaS) North American Scorecard for the third consecutive year. The IHS Markit annual report evaluates the top 10 North American UCaaS providers, based on market share, financial stability, market momentum, service development, and support options. This year, RingCentral is separated from others by a wide margin due to its market share position, growth, product capabilities, and traction in the mid-market and enterprise segments. The 2019 IHS Markit UCaaS North American Scorecard highlights a number of key strengths for RingCentral, including: Largest UCaaS provider in North America in terms of installed base of seats Almost 2x average market growth Has the strongest financial score among other vendors rated in the scorecard Accelerated growth of

May 14, 2019

PTS Consulting Takes Its Workplace into the Future with RingCentral Unified Communications Solution

Enables greater collaboration among employees and customers across 12 worldwide locations RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that PTS Consulting, a world-class technology consulting and project management business, is powering workforce and customer collaboration with RingCentral. With a goal to be better connected, PTS Consulting is focused on increasing productivity across its 12 worldwide locations, while also lowering operating costs. Eliminating the need for multiple disparate solutions, RingCentral combines phone, team messaging, video meetings, and other capabilities into a single seamless solution. With RingCentral, PTS Consulting has an entirely reimagined collaboration-centric experience for enterprise communications. The RingCentral solution provides a modern conversational workspace with simple and easy-to-use mobile apps. It allows employees to

May 6, 2019

RingCentral and Zoom Video Communications Announce Multi-Year Extension of Partnership

RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions and Zoom Video Communications, Inc. (“Zoom”) (NASDAQ: ZM), a leader in modern enterprise video-first unified communications solutions, today announced a multi-year extension of their partnership. This extension will allow RingCentral customers to continue replacing their legacy on-premise communications infrastructure with a best-in-class solution that leverages the combined power of RingCentral’s cloud PBX and Zoom’s video communications platform. “We have had a strong partnership with RingCentral over many years, enabling them to bring our frictionless video platform to their global customers,” said Eric S. Yuan, Founder, Chairman and CEO of Zoom. “Our architecture is video-first, cloud-native and optimized to dynamically process and deliver reliable, high-quality video across all devices and spaces. We’re excited to extend our relationship to

May 2, 2019

ARC Document Solutions Advances Digital Transformation With RingCentral Cloud Communications Solutions

RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that ARC Document Solutions (NYSE: ARC), a provider of specialized document solutions, is powering business communications across its workforce with RingCentral. In an industry ripe for disruption, ARC is focused on transforming its business to meet changing customer demands in industries such as construction, real estate management, and others as they move to digital consumption of documents. The company needed a mobile-first cloud communications solution that would scale globally as its business operations grew. As a core part of this digital transformation initiative, ARC has deployed RingCentral across more than 170 service centers and offices in North America. ARC provides technology and document solutions for every stage of the building lifecycle—from design to build to operate. The company’s global customer base is comprised

April 18, 2019

Detroit Pistons Partner with RingCentral to Bring Enterprise-Grade Cloud Communications to the Organization and Enhance Fan Engagement

RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that the Detroit Pistons and RingCentral have entered into a multi-year strategic partnership. As part of the partnership, RingCentral will deploy its industry-leading cloud technology including RingCentral Office® and RingCentral Contact Center™ using RingCentral Professional Services™ in the Henry Ford Detroit Pistons Performance Center. With the deployment of RingCentral technology and consolidating communications into a single cloud platform, the Detroit Pistons will deliver superior quality of service to their customers and improve response times. “We are focused on infusing innovative technology into every aspect of our organization,” said Chris Pittenturf, senior vice president, IT and analytics, Detroit Pistons. “Our partnership with RingCentral will enable us to bring best-in-class cloud communications technology to our front

April 16, 2019

RingCentral Partners with PCM to Bring Cloud Communications Solutions to Enterprises

RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, collaboration and contact center solutions, today announced a partnership with PCM, Inc. (NASDAQ:PCMI), a leading technology solutions provider, to bring cloud communications solutions to enterprises across North America and the UK. “As a leader in cloud communications, RingCentral is a very strong addition to our growing Collaboration practice, which is focused on designing, implementing and managing the most efficient Unified Communications (UC) solutions for our customers,” said Paul Harrold, vice president of the collaboration practice at PCM, Inc. “We’re excited to partner with RingCentral as we continue to build out our UCaaS and collaboration go-to-market portfolio.” As a leading multi-vendor provider of technology solutions, PCM works with small, medium and enterprise businesses, state, local and federal governments as well as educational institutions across the US, Canada and the UK.

April 10, 2019

RingCentral Named Official Business Communications Partner of the Oakland A’s

The Oakland A’s today announced RingCentral, Inc. (NYSE: RNG) as the team’s official business communications partner. The business-to-business partnership will integrate RingCentral’s technology into the A’s front office in combination with a marketing collaboration between the A’s and RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. As the official business communications partner, RingCentral will bring its industry-leading cloud technology to the A’s organization. The four-year partnership will also provide RingCentral with marquee branding throughout the Oakland Coliseum, including signage on the left field wall and rotational signage on the backstop. During games, RingCentral will serve as the presenting partner for the A’s Radio Network, as well as instant replays and A’s calls to the bullpen. “RingCentral’s leadership in the cloud communications and collaboration space and their understanding of our needs

April 9, 2019

RingCentral Engage Digital Integrates with Google Dialogflow to Enhance Customer Engagement

Machine Learning capabilities improve response time, agent efficiencies, and overall customer experience RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced the integration of RingCentral Engage Digital™, a digital customer engagement platform, with Google Dialogflow, a machine learning development suite for conversational interface to connect customers to businesses. With this new integration, RingCentral Engage Digital customers can now leverage the machine learning capabilities of Google Dialogflow to efficiently manage the rapidly growing volume of digital customer interactions. In addition, enterprises can now better prioritize agent workloads to focus on critical customer interactions. RingCentral will showcase this newly integrated solution at Google NEXT, April 9 – 11, in San Francisco, CA. "We’ve currently deployed a beta version of the newly integrated product from

April 3, 2019

RingCentral Announces Appointment of Godfrey Sullivan to Its Board of Directors

Former chief executive officer of Splunk brings enterprise technology leadership experience to company RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced the appointment of Godfrey Sullivan to its board of directors. Sullivan has served as chairman of the board of directors of Splunk, Inc., an enterprise software company, since 2011 and previously as president and chief executive officer (CEO) of Splunk from 2008 to 2015. “Godfrey brings an impressive background with deep experience working with highly disruptive enterprise software and cloud companies and scaling them for success,” said Vlad Shmunis, founder, chairman, and CEO, RingCentral. “I’m excited to welcome him to our board of directors as we continue to extend our leadership position in the cloud communications market. Godfrey’s guidance will be instrumental as we scale our business globally to meet the communications and

April 1, 2019

RingCentral Achieves 5-Star Rating in CRN’s 2019 Partner Program Guide

Annual guide recognizes the IT channel’s top partner programs RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that CRN ® , a brand of The Channel Company, has given RingCentral a 5-Star rating in its 2019 Partner Program Guide. This annual guide identifies the strongest and most successful partner programs in the channel today, offered by the top technology suppliers for IT products and services. The 5-Star rating recognizes an elite subset of companies that offer solution providers the best partnering elements in their channel programs. To determine the 2019 5-Star ratings, The Channel Company’s research team assessed each supplier’s partner program based on investments in program offerings, partner profitability, partner training, education and support, marketing programs and resources, sales support, and communication. RingCentral established its partner program with the goal of

March 12, 2019

RingCentral Expands Open Platform Capabilities with RingCentral Embeddable and Extended API Library

Enables developers to embed communications into their enterprise applications within minutes RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced the expansion of its open platform with RingCentral Embeddable ™, enabling developers to easily and quickly embed communications into their enterprise applications. RingCentral also announced extensions to its API library with new e-Discovery and message retention APIs. These new solutions will be showcased at the RingCentral booth #1806 at Enterprise Connect, March 18–21, in Orlando. The RingCentral open platform is seeing strong momentum and has more than 20,000 developers and over 2,000 integrations. With RingCentral Embeddable, developers will now have the ability to integrate communications and collaboration capabilities into their enterprise application workflows within minutes. In addition, the new APIs will give developers direct

March 12, 2019

New RingCentral Persist Solution Maintains Services in the Event of Internet Outage at Customer Locations

RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced, RingCentral Persist™, a new solution that enables enterprise customers to maintain communications services in case of an Internet failure at a customer’s location. RingCentral Persist will enable customers to continue communications services including emergency calling, extension-to-extension dialing, and inbound and outbound calling. RingCentral Persist is easy to deploy for IT and delivers a seamless experience for end users. RingCentral will showcase this new solution at booth #1806 at Enterprise Connect , March 18 - 21, in Orlando. “As organizations move to cloud communications, it is imperative for them to have uninterrupted access to business-critical communications services,” said Robin Gareiss, president, Nemertes Research. “Cloud services that maintain voice and emergency calling capabilities during Internet outages have an

March 7, 2019

NHS Professionals Selects RingCentral’s Cloud Communications Solutions to Support Digital Transformation Initiatives

RingCentral cloud solutions enable remote working and enhance customer engagement RingCentral UK Ltd., a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly owned subsidiary of RingCentral, Inc. (NYSE: RNG), today announced it has been selected by NHS Professionals (NHSP), the market leader in managed flexible worker services, to support NHSP’s digital transformation initiatives. With a growing mobile and distributed workforce, NHSP needed a cloud-based communications solution with capabilities including voice, video, online meetings, team messaging, and SMS to enable flexible and remote working for NHSP’s staff. In addition, NHSP is deploying RingCentral’s cloud contact centre solution to enhance customer engagement and agent productivity. NHSP works in partnership with National Health Service (NHS) trusts across England, reducing their reliance on expensive agencies to build their staff banks. Responsible for the

February 26, 2019

Survey Shows Disjointed Communications Technologies Fail Customers

Eighty-nine percent of employees say broken communications workflow impacts customer satisfaction and the bottom line RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today released a new report, Overcoming the Digital Disconnect: How Disjointed Communications Technologies Are Letting Customers Down — and How to Solve It . Based on a global survey of 2,000 customer-facing employees by CITE Research, the report reveals a direct connection between employee and customer engagement. The data shows that disjointed communications technologies not only harm employee productivity and morale, but also hurt customer satisfaction and the bottom line. Companies today collect and manage more customer data than ever before across a wide array of channels, yet skyrocketing customer expectations demand swift issue resolution. The research indicates that due to disjointed communications technologies, consumers

February 13, 2019

Zane Long, RingCentral SVP Global Channel Sales, Recognized as 2019 CRN® Channel Chief

RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, announced today that CRN ® , a brand of The Channel Company , has named RingCentral SVP Global Channel Sales Zane Long to its prestigious list of 2019 Channel Chiefs for the third consecutive year. The top IT channel leaders included on this list continually strive to drive growth and revenue in their organizations through their channel partners. Each of the 2019 Channel Chiefs has demonstrated exceptional leadership, vision, and commitment to their channel partner programs. Channel Chief honorees are selected by CRN’s editorial staff as a result of their professional achievements, standing in the industry, dedication to the channel partner community, and strategies for driving future growth and innovation. At RingCentral, Zane has driven consistent stellar growth in global channel partner bookings. Under his leadership in Q4 2018, RingCentral’s

February 11, 2019

RingCentral Signs Cloud Communications Provider Contract with Columbia University to Support 44,000 Faculty and Students

RingCentral deployment replaces legacy on-premises systems to enable mobility and enhance collaboration RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, has signed an agreement with Columbia University, one of the world’s leading research institutions, for a cloud communications platform to support 44,000 faculty and students. Columbia University needed to replace its legacy on-premises communications systems to provide greater mobility and enhanced student to student and student to faculty collaboration. The University will deploy 14,000 seats of RingCentral Office ® to faculty, which includes voice, video, team messaging, online meetings, SMS, and fax, and will roll out team messaging to 30,000 students. “The need to support an increasingly mobile faculty and student base while keeping pace with younger generational preferences for collaboration is fueling the demand for cloud communications

February 6, 2019

RingCentral Secures Two New Government Contracting Vehicles for State, Local & Education Clients

Public sector clients now have streamlined purchasing process to transition from legacy on-premises systems to RingCentral’s cloud communications solutions RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that it has secured major government contracting vehicles, including: TIPS USA : A national purchasing cooperative that offers access to competitively procured contracts to its memberships in the State and Local Government Education (SLED) marketplace. New York State Office of General Services Technology Umbrella Contract: The State of NY Statewide IT Umbrella Contract for State, Local & Education. These vehicles are aimed at streamlining the purchasing process for state agencies, local municipalities, counties, cities, and districts, as well as school districts and higher education institutions across the country. This will enable them to transition their communications from

February 4, 2019

RingCentral Secures NASPO ValuePoint Cloud Services Cooperative Agreement Enabling Streamlined Procurement for State, Local & Education Clients

RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that public sector clients can now purchase RingCentral cloud communications solutions through NASPO ValuePoint . NASPO ValuePoint is a cooperative purchasing program facilitating public procurement solicitations and agreements using a lead-state model. This will be managed and administered on behalf of RingCentral by Quest Media & Supplies, Inc. “Partnering with RingCentral enables us to meet the growing need for cloud services in the government and education sectors using the NASPO ValuePoint cloud solutions contract,” stated Adam Burke, VP of sales, Quest Media & Supplies, Inc. “With RingCentral, we’re bringing these solutions to state, local and educational institutions, making their procurement simple and streamlined.” RingCentral, a cloud communications solutions provider, offers unified voice, video, team messaging,

January 31, 2019

Insureon Leverages RingCentral’s Cloud Communications Open Platform to Integrate Machine Learning and Artificial Intelligence Solutions to Boost Sales

Integrated solution drives over 50 percent increase in customer conversion rates RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that Insureon has selected RingCentral for its robust voice communications capabilities and open API platform enabling sophisticated custom integration with multiple applications. Insureon is an online insurance marketplace for businesses to compare quotes online from top US providers. With a focus on streamlining its growing telesales operations nationally, Insureon built a custom machine learning integration with RingCentral to surface real-time feedback to agents while they are on sales calls and drive optimal performance. As a result, Insureon has seen an over 50 percent increase in customer conversion rates and a 45 percent decrease in call-handle times for its agents. “We wanted to build a machine learning system that enabled our sales agents to

January 14, 2019

RingCentral Announces Definitive Agreement to Acquire Connect First to Expand its Customer Engagement Portfolio

Acquisition adds outbound/blended capabilities for comprehensive customer engagement RingCentral, Inc., (NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions, today announced that it has entered into a definitive agreement to acquire Connect First, a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies. Connect First’s platform is deployed by customers such as the ASPCA, Carnival Cruise Line, Party City, PBS, United Way, and Business Process Outsourcers (BPOs) for large service providers such as Charter Cable, Comcast, and SiriusXM. With the Connect First acquisition, the RingCentral Customer Engagement portfolio will include RingCentral Contact Center ™ for inbound communications and Workforce Optimization (WFO), RingCentral Engage ™ for digital customer engagement, and Connect First for outbound/blended customer interactions. “Maximizing agent productivity in today’s rapidly changing customer service