RingCentral Press Releases

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Articles archive: 2021

July 29, 2021

Envera Systems Keeps Neighborhoods Safer with RingCentral Cloud Communications Solutions

Envera upgrades RingCentral MVP (Message, Video, Phone) solution which includes next-generation HD video technology

BELMONT, Calif.--(BUSINESS WIRE)-- Envera Systems, a leader in technology-based community security solutions, is using RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, to power its business communications and help keep neighborhoods safer across the US. As a provider of 24/7, web-based security solutions to residential communities, Envera was seeking a modern, reliable cloud solution. RingCentral has been powering their communications and contact center for five years, and now Envera is upgrading its RingCentral MVP™ solution which includes RingCentral Video®, for a richer customer and employee communications experience.

For the majority of residential communities, having an around-the-clock security guard is not feasible. With its patented Virtual Gate Guard, Envera pairs onsite technologies, including innovative access-control panels and surveillance cameras, with licensed security guards who remotely monitor the devices in real-time to help communities protect their property and loved ones effectively. With the security of their customers largely dependent on reliable communications, they made the move to the cloud with RingCentral.

“By bringing our communications to the cloud, we were able to continuously modernize our communications capabilities. Since deploying RingCentral, we have experienced zero outages in five years, which is pretty remarkable,” said Elliot Hamby, network manager for Envera Systems. “Because RingCentral works anywhere, we can have a field tech on their mobile phone in one of our neighborhoods, sharing a live video of an access panel or security camera so we can troubleshoot in real-time. This is instrumental in enabling us to solve problems faster, provide an elevated level of service for our clients, and keep our communities safe.”

By moving to RingCentral’s platform, Envera has realized greater efficiency and customer engagement among its staff and community residents using RingCentral MVP, in tandem with RingCentral Contact Center™. In addition, the substantially increased reliability compared to previous legacy solutions means Envera has been able to provide a more reliable and higher quality of service for their clients.

“With RingCentral Contact Center, our agents can always call from the same familiar number, even if they’re on a different device, and even if they’re working from home,” adds Hamby. “It has already made a huge difference in our call center team’s ability to reach residents on the first try—and that has a huge impact on our overall customer experience.”

“Increasingly, we are seeing organizations turn to one vendor to help support them for all their communications needs—whether it’s to overhaul their contact center or to enable their workforce to collaborate more effectively with their customers, partners, and peers,” said Jaya Kumar, chief marketing officer at RingCentral. “With a single, trusted, and reliable platform, businesses can drive higher employee and agent productivity, leading to improved customer satisfaction. It’s a win-win across the board.”

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®,  the company's video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral MVP, RingCentral Video, RingCentral Contact Center, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

Media Contact
Mariel Santos
mariel.santos@ringcentral.com
650-830-4493

Source: RingCentral, Inc.

July 28, 2021

RingCentral CEO, People and Culture Rank Highly in Comparably 2021 Leadership Awards

Ranked in 11 categories including Best CEOs for Diversity, Best CEOs for Women, Best Companies for Career Growth

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced the company has been highly ranked in 11 categories of the Comparably 2021 Leadership Awards, which highlight the best CEOs and companies. Of note, RingCentral was recognized in Best CEOs for Diversity, Best CEOs for Women, Best Leadership, and Best Workplaces in the Bay Area. The awards are derived from employees who anonymously rated their companies on Comparably.com over a 12-month period (June 23, 2020 through June 23, 2021).

“We are always eager to listen and take feedback as we forge ahead on our purpose-led journey of putting our people and our customers at the center of everything we do at RingCentral. Being honored in these awards is truly humbling and motivates us to continue learning so we can continue to improve,” Anand Eswaran, president and chief operating officer at RingCentral. “The recognition of our CEO Vlad Shmunis in the lists for employees of color and for female employees is a true testament to his leadership and commitment to making RingCentral a safe and positive place to work, where everyone can bring their true, authentic self.”

Here is a list of all the award categories and RingCentral’s ranking:

RingCentral is committed to the continued development of its employees with programs designed to foster the best in every individual that lead to faster innovation, enabling them to best serve their global customers.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®,  the company's video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral MVP, RingCentral Video, RingCentral Contact Center, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

Mariel Santos
mariel.santos@ringcentral.com
650-830-4493

Source: RingCentral, Inc.

July 14, 2021

RingCentral Announces Date of Second Quarter 2021 Financial Results Conference Call

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced that it will report financial results for the second quarter ended June 30, 2021 after market close on Tuesday, August 3, 2021. The company also announced that it will hold a conference call on the same day at 2:00 PM Pacific Time (5:00 PM Eastern Time) to discuss its quarterly financial results.

The conference call can be accessed by dialing (877) 705-6003 from the United States or (201) 493-6725 internationally with reference to the company name and conference title, and a live webcast and replay of the conference call can be accessed from the investor relations page of RingCentral’s company website at http://ir.ringcentral.com. Following the completion of the call through 11:59 PM Eastern Time on August 10, 2021, a telephone replay will be available by dialing (844) 512-2921 from the United States or (412) 317-6671 internationally with recording access code 13721364.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®,  the company's video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral MVP, RingCentral Video, RingCentral Contact Center, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

Investor Relations Contact:
Ryan Goodman, RingCentral
(650) 918-5356
Ryan.Goodman@ringcentral.com

Media Contact:
Mariana Leventis, RingCentral
(650) 562-6545
Mariana.Leventis@ringcentral.com

Source: RingCentral, Inc.

July 7, 2021

C&S Wholesale Grocers, Inc. Upgrades to Next-Generation RingCentral MVP with RingCentral Video to Power Business Communications for its Customers and Workforce

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration and contact center solutions, today announced that C&S Wholesale Grocers, Inc. (C&S), an industry leader in supply chain solutions and wholesale grocery supply in the United States, is upgrading to the next generation of RingCentral MVP that includes RingCentral Video®. RingCentral Video is a replacement for the earlier generation RingCentral Meetings, and leverages next-generation technologies to enable a fast, unified, open and trusted video meetings experience. C&S powers thousands of employees with RingCentral’s cloud communications solutions across nearly every state in the U.S.

“RingCentral MVP seamlessly enabled C&S to continue our business operations throughout the pandemic. Our employees were able to effectively communicate with each other and our customers to ensure that we helped feed our communities during this challenging time,” said Philippe Bourdon, VP of infrastructure, C&S. “We are very pleased with the RingCentral platform, especially with its ability to use any device, in any mode, from anywhere. Now with the MVP upgrade, which includes RingCentral Video, we’re able to give our employees a more integrated approach to team messaging, video meetings and cloud phone system experience in a single application.”

With Message Video Phone (MVP) capabilities, including business voice, SMS and fax, tightly integrated, RingCentral MVP enables businesses to communicate and work effectively across every mode of communication without losing context.

Adds Bourdon: “We are looking forward to leveraging the RingCentral MVP upgrade with the new RingCentral Video feature. The ability to easily switch a live video meeting between devices with a single click is a game changer for our fast-paced workforce. Having these types of technologies can help take our business to the next level.”

For more information about RingCentral MVP, please visit https://www.ringcentral.com/office/how-it-works.html.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®,  the company's video meetings solution with team messaging that enables Smart Video Meetings; and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral MVP, RingCentral Video, RingCentral Contact Center, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

About C&S Wholesale Grocers, Inc.

C&S Wholesale Grocers, Inc. is an industry leader in supply chain solutions and wholesale grocery supply in the United States. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 7,700 independent supermarkets, chain stores, military bases and institutions with over 137,000 different products. We are an engaged corporate citizen, supporting causes that positively impact our communities. To learn more, please visit www.cswg.com.

RingCentral Media Contact:
Mariana Leventis
mariana.leventis@ringcentral.com
(650) 562-6545

C&S Media Contact:
Lauren La Bruno
Vice President of Communications
& Change Management
C&S Wholesale Grocers, Inc.
llabruno@cswg.com

C&S Investor Relations Contact:
Karen Blomquist
Director of Investor Relations
C&S Wholesale Grocers, Inc.
IR@cswg.com

Source: RingCentral, Inc.

June 29, 2021

RingCentral Attacks Robocalls with AI-Powered Solution and STIR/SHAKEN Implementation

RingCentral joins industry and the Federal Communications Commission (FCC) efforts to eliminate up to 4.9 billion unwanted calls

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced that the company is taking steps to protect customers from the increasing problem of robocalls and spam calls. RingCentral leverages the company’s own Artificial Intelligence (AI) trained data and participates in industry tracebacks, enabling the company to root out bad actors. RingCentral also contributes to industry groups active in the development and deployment of the STIR/SHAKEN framework to stop unwanted robocalls and SPAM. The company has successfully implemented the STIR/SHAKEN call authentication framework to more accurately authenticate and verify traffic routed through its platform to stop these unwanted calls and build trust and security for end-consumers.

According to a recent survey* Americans received an estimated 4.9 billion robocalls in March 2021, a 6.8% increase in volume from the previous month. These unwanted robocalls are undermining consumer confidence in voice communications services. As a result, the FCC has mandated that STIR/SHAKEN -- an industry standard that stands for Secure Telephony Identity Revisited (STIR) and Signature-based Handling of Asserted information using toKENs (SHAKEN) -- be implemented by all communications providers in the United States. This framework enables the authentication, signing, and verification of caller identities to prevent call spoofing.

“We’re all too familiar with receiving robocalls and SPAM calls every single day and we know how disruptive these calls can be, as well as the business risks associated with them,” said Praveen Mamnani, vice president, Product, Enterprise and SMB, RingCentral. “With our trained datasets and AI-powered solution, we’re continuously striving to protect customers from these unwanted calls. Also, not only have we completed the implementation of the FCC mandate requirements, but we have been active in industry and FCC efforts to effectively deploy STIR/SHAKEN to ensure our customers’ security is not compromised.”

RingCentral has been an early adopter of the STIR/SHAKEN framework and has been attesting millions of calls for months ahead of the coming implementation deadline to ensure these calls are properly tagged as legitimate. In addition, RingCentral has advocated that all providers should be part of this effort because the more calls that are signed, the more accurate the framework will be.

RingCentral’s own proprietary system uses AI-trained algorithms and in combination with STIR/SHAKEN, makes the RingCentral platform unique and trustworthy, compared to other Unified Communications as a Service (UCaaS) platforms in the market today.

“As organizations continue to invest to improve customer-facing and internal communications, robocalls and spam calls waste time, productivity, and money,” says Irwin Lazar, President and Principal Analyst, Metrigy. “RingCentral’s early participation in the STIR/SHAKEN effort, and its AI-based capabilities that minimize unwanted calls via identifying illegal caller ID spoofing, offers its customers the potential to reduce costs associated with spam calling, and to reduce burden on contact center agents and back-office personnel.”

RingCentral strongly supports the FCC’s goal of stopping illegal robocalls as noted in its advocacy with the FCC.

*Source: YouMail Robocall Index

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®,  the company's video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral MVP, RingCentral Video, RingCentral Contact Center, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

Jyotsna Grover
jyotsna.grover@ringcentral.com
650-513-8712

Source: RingCentral, Inc.

June 24, 2021

RingCentral Video Wins “Overall Video Conferencing Solution of the Year” from RemoteTech Breakthrough 2021 Awards

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced that RingCentral Video® has been selected as the winner of the “Overall Video Conferencing Solution of the Year” award in the 2021 RemoteTech Breakthrough Awards. RemoteTech Breakthrough is a leading independent market intelligence organization that evaluates and recognizes standout technology companies and products empowering remote work and distributed teams globally. Their awards program this year attracted more than 1,600 nominations from over 15 countries worldwide.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20210624005259/en/

“Keeping a team cohesive when you go remote can be a challenge. In a matter of days, RingCentral was able to help businesses around the world connect their dispersed teams and transition to staying at home, safe without missing a beat in productivity and communication,” said Bryan Vaughn, managing director of RemoteTech Breakthrough Awards. “RingCentral is driving rapid innovation around helping people have smarter meetings through an integrated message, video, and phone solution. Its global cloud communications solution continues to lead the market and meet evolving business and enterprise customer needs. Congratulations on being our choice for ‘Overall Video Conferencing Solution of the Year.’ We’re excited to see what’s next for RingCentral as they continue to set themselves apart in the space.”

RingCentral Video, the company's video meetings solution with team messaging, enables people to connect, communicate, and collaborate seamlessly, whether they are returning to the office or working from anywhere. RingCentral Video raises the bar for online collaboration and meetings with integrated video meetings and team messaging, providing people with the tools they need to be productive working from anywhere.

“The pandemic has changed the way organizations think about work and redefined how people connect in their work and personal lives,” said Nat Natarajan, executive vice president of products and engineering at RingCentral. “Our focus is and always has been on driving innovation that empowers our customers not just to connect but to do it productively. We’re honored by this accolade as we continue to develop solutions teams need to work easily and securely from anywhere.”

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®,  the company's video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

About RemoteTech Breakthrough

Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the RemoteTech Breakthrough Awards program is devoted to honoring excellence in technologies, services, companies and products that empower remote work and distributed teams around the globe. The RemoteTech Breakthrough Awards program provides a forum for public recognition around the achievements of technology companies and solutions in categories including messaging & communication, project management, virtual events, team collaboration, virtual offices, collaborative design and more. For more information visit RemoteTechBreakthrough.com.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral MVP, RingCentral Video, RingCentral Contact Center, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

Mariel Santos
mariel.santos@ringcentral.com
650-830-4493

Source: RingCentral, Inc.

June 22, 2021

RingCentral Reimagines Meeting Rooms for New Hybrid Work Styles

Highlights include:

  • Voice activated control and mobile phone controller for RingCentral Rooms™
  • RingCentral Rooms on Logitech Rally devices
  • RingCentral Rooms for Windows devices

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced new enhancements to RingCentral Rooms™. The enhancements, specific to its video meetings capabilities within RingCentral’s Message Video Phone™ (MVP™) offering and RingCentral Video®, the company's video meetings solution with team messaging, will enable people to connect, communicate, and collaborate seamlessly, whether they are returning to the office or working from anywhere. The new capabilities include voice activated control enabling users to start and join meetings through a touchless experience and the ability to control the meeting from a mobile device. In addition, RingCentral Rooms will now be compatible with Logitech Rally devices and Windows devices and appliances, making RingCentral Rooms accessible to a wider audience.

“At RingCentral we are focused on connecting people - wherever they are located - with the best messaging, video, and cloud phone service,” said Nat Natarajan, executive vice president of products and engineering at RingCentral. “As offices open up, organizations are quickly adapting to support a collaborative hybrid workforce that creates participation equity. Our rapid innovation on RingCentral Rooms makes it easier and more rewarding for people to connect, resulting in a more inclusive culture so they can do their best work.”

RingCentral customer Dave Evans, CIO of Computer History Museum, a well-known Bay Area-based institution, said, “Our mission is to enable our employees, partners and guests to communicate digitally with audiences all over the world - whether that's in-person from our historical venue, from home, or on-the-go. With new RingCentral Rooms capabilities, we will have the flexibility we need to redesign and transform our venue for the new way of working and support a hybrid model. By doing this, we can continue to preserve the history of computing through the exchange of ideas with audiences seamlessly from wherever they are.”

Meeting Room Features for the Hybrid Workplace

As workers begin to return to offices and work from anywhere, organizations must manage safety concerns, including cleanliness and social distancing guidelines to ensure their employees are comfortable attending hybrid video meetings in an office environment. To support this, we are announcing the following features for RingCentral Rooms:

  • Voice activated Rooms: Users can use a voice command, “Hi RingCentral, join my meeting” in any conference room that leverages RingCentral Rooms, without needing to touch the shared tablet controller or any high touch surfaces.
  • Mobile phone as controller: Users can start, join, and manage video meetings in a conference room using their own RingCentral mobile app (connecting to the room via Bluetooth) so they can adhere to social distancing guidelines and avoid touching the communal controller tablet to control the Rooms system. The RingCentral app will natively support a command to start an upcoming meeting.
  • Rooms monitoring: Users can now track and monitor their RingCentral Rooms devices in real-time, gaining visibility into device history and unprovisioned devices. With this feature, users can easily search, filter, and track meeting rooms and devices based on location/IP address, time, and device name.
  • Rooms status and alerts: IT admins can now customize the operational status of their room’s assets to ensure meeting rooms are fully functional. Administrators can receive real-time, proactive alerts about the status of devices and integrations in any particular meeting room and remedy any issues before the meeting occurs.
  • Windows for RingCentral Rooms: RingCentral Rooms now supports Windows-based host appliances, in addition to Android and Mac appliances. With this update, we are continuing to expand our portfolio by providing compatibility and support for the majority of devices used by customers today including devices from Logitech and AVer.

“Organizations are actively discussing plans to enable employees to work in the office and exactly when and how that will happen. However, they will need an actual plan in place that addresses things like meeting accessibility, simplicity, control, inclusion, workplace safety, security, privacy, etc. for that to happen effectively,” said Rich Costello, senior research analyst, IDC. “The capabilities and enhancements highlighted in this RingCentral Rooms announcement are key attributes of any smart return to work plan.”

RingCentral Rooms for Logitech: All-in-One Video Meeting Rooms Solution

Together, Logitech and RingCentral are providing an easy way for businesses to modernize their workplaces for the new hybrid workforce with an enhanced meeting rooms experience. With RingCentral Rooms for Logitech, mutual customers can deploy, start, and join meetings without the need for extensive meeting room equipment, delivering an all-in-one video conferencing solution for almost any workspace. This solution enables organizations to accelerate their hybrid transitions and allow onsite and remote employees to connect and collaborate with minimal friction.

The Logitech Rally Family of devices will support RingCentral Rooms, included with the Logitech® Tap controller to allow users to control room settings. Devices include:

  • Logitech® Rally Bar Mini for small-sized meeting rooms
  • Logitech® Rally Bar for medium-sized meeting rooms
  • Logitech® Rally Plus & RoomMate for large-sized meeting rooms(available by end of 2021)

“Teleconference phones in conference rooms are rapidly transforming into video rooms as the world starts returning to the office and transitioning to hybrid work,” said Scott Wharton, GM of Video Collaboration for Logitech. “RingCentral has been a leader and innovator in driving Unified Communications to businesses of all sizes, so their RingCentral Rooms, powered by Logitech's market-leading video products, is a next logical step to helping people adapt to the new hybrid reality.”

For more information about RingCentral Rooms, visit https://www.ringcentral.com/office/rooms.html.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system, RingCentral Video™,  the company's video meetings solution with team messaging that enables Smart Video Meetings™, and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, RingCentral Rooms, RingCentral Video, RCV, Message Video Phone, MVP, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

All product names and trademarks are the property of their respective owners.

Lela Gradman
lela.gradman@ringcentral.com
+1-650-525-6264

Source: RingCentral, Inc.

June 8, 2021

Avaya Cloud Office™ Offers New Features Enhancing Cloud Communications for Global Businesses Going Forward to the New World of Hybrid Work

Raleigh-Durham, NC & Belmont, CA – June 8, 2021 – Avaya (NYSE:AVYA) and RingCentral Inc. (NYSE:RNG) today announced a wide range of new capabilities for the Avaya Cloud Office™ by RingCentral® Unified Communications as a Service (UCaaS) solution, including many Avaya device-specific enhancements providing easy migration, additional video and global expansion features extending the ability for customers to connect across any device and work environment.

The past year has seen significant growth in the adoption of cloud-based unified communications applications, and research shows that 55 percent1 of organizations will adopt UCaaS solutions by the end of 2021. Additionally, over 87 percent1 of these organizations will continue to support remote work in 2021 and beyond, so it is critical that their communications solutions are capable of supporting work across multiple locations and devices. Avaya Cloud Office is now available in 13 countries, enabling organizations of all kinds to digitally transform their workforce communications. Avaya Cloud Office was also recently recognized with a MeritStar Award from Metrigy, ranking 2nd among all providers in terms of positive customer sentiment, ahead of Microsoft, Zoom and others.

The new Avaya Cloud Office features announced today fall into three key customer benefit areas:

Easy Migration to Cloud Communications

  • Visual Voicemail  For voicemail as it was meant to be. Navigate voice messages on your desk phone screen, view transcripts or listen to messages, and perform a number of operations like delete, forward, and call back, by using the desk phone buttons.
  • Bridged Call Appearance – Enables a primary number to appear on multiple phones, so delegates can act on behalf of the phone number owner to: call on behalf, hold, pickup within the group, share a line, or join calls. Delegates can act as the owner of the line – not only answering calls, but initiating the calls on behalf of the owner. This is especially convenient in the manager/admin assistant scenario.
  • Park & Page – Initiated with the press of a button, which invokes a page to a defined group, and enables an “Answer” soft key for anyone in the group.
  • Group Call Pickup – Allows any member of a designated group to be notified when a group member receives an incoming call, and they can answer if the intended recipient is unavailable, by simply pressing the pickup key on their phone.

New Ways to Connect Over Video

  • Avaya Cloud Office Rooms – Combined with an Avaya Collaboration Unit, Avaya Cloud Office turns any workspace into a conference room. For a wide range of rooms, from home to office, huddle spaces or large boardrooms, and using one or two displays, this feature is the perfect solution for getting everyone together, wherever they are.
  • Avaya VantageTM – The Avaya Vantage portfolio of smart devices offers a new always-on high quality audio and video option for Avaya Cloud Office as well as one-touch access to favorite cloud-based apps and productivity-boosting AI tools such as Amazon Alexa.
  • Plug and Play USB devices – Avaya offers additional USB cameras and audio-conferencing devices, and a docking station to help users connect everything, including your display and laptop, while running Avaya Cloud Office.

Global Expansion Capabilities

  • EU Essentials package now available – Avaya Cloud Office is available in four license tiers including Essential, Standard, Premium, and Ultimate.  The Essential tier has now been added to the following EU countries:  Austria, Belgium, France, Germany, Ireland, Italy, Netherlands, Portugal, and Spain.
  • New default data residency – To facilitate data residency requirements in certain markets, Avaya Cloud Office customer data is now stored in-country by default, without the need for Opt-In, in the following markets: U.S., Canada, Germany and the U.K.
  • More Global Office markets added – Customers can extend their global reach even further, with Global Office licenses now expanding to over forty countries including Greece, Slovenia, Estonia and South Africa. Global Office licenses extend the ability of organizations in the thirteen Avaya Cloud Office markets to include staff from additional countries that can be billed through the home office license.

“Instead of going back to work, employees will be going ‘forward to work’ in a new way – using cloud-based communications as part of a digital workplace and hybrid work model, and we are further enhancing Avaya Cloud Office to address their needs,” said Dennis Kozak, Avaya SVP, Global Channel Sales. “We are making it easier for organizations to migrate to cloud, and providing more ways to connect and communicate across home and office locations and multiple devices, providing the flexibility and agility that enables successful hybrid work environments.”

“As both a master agent and value-added distributor for Avaya, we are excited about the new features added to Avaya Cloud Office,” said Patrick Howard, Vice President of Vendor Management and Marketing, Jenne. “By incorporating these Avaya-specific features on Avaya devices exclusively with the Avaya Cloud Office UCaaS offering, Avaya and RingCentral are delivering a best-in-class solution that allows enterprises of all sizes to migrate to the cloud while still communicating efficiently and in the manner in which they are accustomed – all accomplished with world class collaboration tools for our agents and resellers.”

Avaya Cloud Office was recognized with the 2020 Unified Communications Excellence Award and a 2020 Communications Solution of the Year Award for enabling enterprises to leverage cloud communications to digitally transform their workforce engagement. Digital.com has also named Avaya Cloud Office as one of the Best Business Phone Services of 2021 for its calling and meeting features, as well as service plans, a cost-saving equipment management model, SIP trunking, extensive support and the Best VOIP Phone Services Of 2020 based on the variety of feature-rich, cloud-based phone system packages.

“UCaaS adoption continues to rapidly grow, with more than 47 percent of companies using it now, and almost 40 percent of those still operating on-premise phone systems evaluating or planning to adopt UCaaS by the end of 2021,” says Irwin Lazar, President and Principal Analyst, Metrigy. “These new Avaya Cloud Office features will make it easier for companies to obtain the benefits of cloud-based communications by enabling support for required call management capabilities, as well as by adding new capabilities to streamline voice messaging.”

Click here for more information about Avaya Cloud Office.

1 Metrigy research 2021

About Avaya
Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video™,  the company's video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral MVP, RingCentral Video, RingCentral Contact Center, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the “SEC”) available at www.sec.gov, and may cause the Company’s actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

Source: Avaya Newsroom

June 8, 2021

Alcatel-Lucent Enterprise and RingCentral launch new cloud communication solution, Rainbow Office powered by RingCentral, in the United Kingdom

PARIS, France & BELMONT, Calif. – June 21, 2021 – Alcatel-Lucent Enterprise, a leading provider of communications, networking, and cloud solutions and RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, video meetings, and contact center solutions, are joining forces to launch Rainbow Office powered by RingCentral, a Unified Communication as a Service (UCaaS) solution, in the United Kingdom. 

Stemming from a strategic partnership between RingCentral and Alcatel-Lucent Enterprise, announced in August 2020, Rainbow Office powered by RingCentral, will combine the very latest in UCaaS technology from RingCentral, with market-leading networking, communication, and cloud solutions and services from Alcatel-Lucent Enterprise’s portfolio, making it a unique offering in the market. 

Alcatel-Lucent Enterprise’s mission is to deliver customized technology experiences to enterprises with a verticalized business approach. 

Rainbow Office powered by RingCentral, will enrich the company’s cloud portfolio enabling customers to accelerate their digital transformation with UCaaS.  

With Rainbow Office, users can efficiently and securely collaborate from anywhere and on any device via a single enterprise solution, leveraging RingCentral’s industry-leading integrated Message Video Phone™ (MVP™) capabilities. Rainbow Office provides users HD audio and video, virtual backgrounds, screen share capabilities, the ability to check presence, share files, and seamlessly switch between devices with integrated carrier-grade voice.

“We are delighted to partner with RingCentral to address the needs of Middle and Large Enterprise customers in the UK,” says Heather Zhang, Alcatel-Lucent Enterprise Country Business Leader for UK, and Ireland. “This public UCaaS solution, which includes outbound and inbound calling minutes, represents a fantastic opportunity for companies who want to accelerate their transformation to the cloud. These businesses can benefit from a secure business communication platform, which is both easy to implement and to use. The Rainbow Office carrier-grade communication suite, provides an all-in-one solution with multiple security layers, offering protection for applications and devices from potential attacks.”  

“We are delighted to launch Rainbow Office powered by RingCentral, in the UK," said Sahil Rekhi, VP Strategic Partnerships, RingCentral. "By bringing together RingCentral's leading cloud communications portfolio and Alcatel-Lucent's ability to deliver customized technology experiences to enterprises, we are confident that customers can accelerate their digital transformation. Additionally, customers will now have access to a powerful UCaaS solution that will meet their growing communications needs and enable them to work from anywhere.”

Rainbow Office is available also in Austria, Belgium, France, Germany, Italy, Ireland, Spain, and in The Netherlands since March 2021. 

About Alcatel-Lucent Enterprise
Alcatel-Lucent Enterprise delivers the customized technology experiences enterprises need to make everything connect.

ALE provides digital-age networking, communications and cloud solutions with services tailored to ensure customers’ success, with flexible business models in the cloud, on premises, and hybrid. All solutions have built-in security and limited environmental impact.

Over 100 years of innovation have made Alcatel-Lucent Enterprise a trusted advisor to more than a million customers all over the world.

With headquarters in France and 3,400 business partners worldwide, Alcatel-Lucent Enterprise achieves an effective global reach with a local focus.

al-enterprise.com | LinkedIn | Twitter | Facebook | Instagram

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video™, the company's video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Centre solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral MVP, RingCentral Video, RingCentral Contact Centre, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

Forward-Looking Statements
This press release contains “forward-looking statements,” including but not limited to, statements regarding RingCentral’s future financial and operating performance, RingCentral’s future financial and operating performance, RingCentral’s plans to partner with Alcatel-Lucent Enterprise to offer Rainbow Office powered by RingCentral, the anticipated benefits of and activity under RingCentral’s strategic partnership with Alcatel-Lucent Enterprise, including the ability to create a long-term growth opportunities for RingCentral, as well as those risks and uncertainties included under the captions “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations,” in RingCentral’s Form 10-Q for the quarter ended June 30, 2020, filed with the Securities and Exchange Commission; and in other filings RingCentral makes with the Securities and Exchange Commission from time to time. All forward-looking statements in this press release are based on information available to RingCentral as of the date hereof, and we undertake no obligation to update these forward-looking statements, to review or confirm analysts’ expectations, or to provide interim reports or updates.

 

May 31, 2021

RingCentral Announces Partnership With Deutsche Telekom

As a first step, the partnership will offer Deutsche Telekom’s customers a co-branded version of RingCentral Video (RCV) as a lead stand-alone video solution

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced a partnership with Deutsche Telekom to transform business communications for customers of all sizes. 

With Deutsche Telekom’s extensive network presence and RingCentral’s deep Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) capabilities, the partnership will deliver mobility-centric, flexible, easy to use, and secure cloud communication solutions. This will bring the benefits of next-generation communications and collaboration capabilities to companies of every size. As a first step, the partnership will offer Deutsche Telekom’s customers a co-branded version of RingCentral Video (RCV) as a lead stand-alone video solution, which delivers reliable, secure, open, video meetings and team messaging based on RingCentral’s leading Message Video Phone™ (MVP™) platform.

Hagen Rickmann, Managing Director Business Customers Telekom Deutschland GmbH, said, “For many years, we have been accompanying customers on their way to the cloud. The cooperation with RingCentral adds an important signpost to this. Together we will support customers in the introduction of modern business cloud communication solutions. This ensures that people can work productively and efficiently from anywhere – a sustainable contribution to success and growth in a rapidly changing world of work.”

“We’re looking forward to working closely with Deutsche Telekom to combine their amazing 4G and 5G networks with the world’s best cloud-based communications solution that includes team messaging, video meetings, and cloud phone system, to empower organizations and their people to communicate efficiently with their customers, partners, and other employees,” said Anand Eswaran, RingCentral’s President and COO.

Deutsche Telekom will introduce the new solution to customers in the second half of 2021.

About Deutsche Telekom

https://www.telekom.com/en/company/companyprofile/company-profile-625808

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video™,  the company's video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

 

May 25, 2021

RingCentral and NICE Expand and Extend Partnership

Multi-year extension addresses accelerating market demand for an integrated, best-in-class Unified Communications as a Service (UCaaS)-Contact Center as a Service (CCaaS) solution from a single provider

BELMONT, Calif. & HOBOKEN, N.J.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG) and NICE (Nasdaq: NICE) today announced a multi-year expansion and extension of their long-term agreement to market and sell RingCentral Contact Center™ worldwide. Capitalizing on the accelerated trend of customers purchasing UCaaS and CCaaS together, RingCentral and NICE are expanding their partnership to bring the combined benefits of their market leading solutions, along with all future innovation and new geographies. RingCentral Contact Center integrates NICE’s CXone cloud contact center with RingCentral’s cloud Message Video Phone™ (MVP™) platform. It brings together two recognized industry leaders, providing companies with a trusted, secure, reliable customer communications and engagement solution that drives loyal customer relationships and stronger business outcomes.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20210525005389/en/

RingCentral Contact Center enables contact center agents to assist customers across both digital and voice channels. The deep, network-level integration of RingCentral’s MVP platform and NICE CXone offers significant savings and unique benefits including improved collaboration between contact center agents and other employees.

“We enable organizations to delight their customers in every interaction with outstanding service,” said Anand Eswaran, president and chief operating officer at RingCentral. “We believe it is critical to equip contact center agents and company employees with the right tools, insights, and capabilities to communicate internally and assist customers quickly and efficiently – via any mode, any device, anywhere. By combining RingCentral’s industry leading MVP platform with NICE CXone, RingCentral can deliver a best-in-class integrated UCaaS-CCaaS solution that is unique in the industry. Our customers value the fact that RingCentral is a single provider that sells, deploys and supports all of their internal and external communication needs.”

NICE and RingCentral have been in partnership since 2015 and together already have over 1,000 joint customers globally across a variety of industries including healthcare, retail, financial services, and the public sector.

“RingCentral Contact Center brings the power of two industry-leading solutions together to help organizations create next-generation customer experiences and at the same time improve workforce agility, reduce costs, and enhance customer satisfaction in the least amount of time,” said Paul Jarman, CEO of NICE CXone. “We are excited to deliver the advanced capabilities and completeness of CXone and extend our successful partnership with RingCentral and bring further rapid innovations to our joint customers.”

"Nearly 63% of companies have performed some level of UC/CC integration, and 62% of them are using the same provider,” said Robin Gareiss, CEO & principal analyst at Metrigy. “Those who use a single provider as part of their CX transformation projects report a 54.1% improvement in revenue and a 36.9% boost in customer ratings. Those same metrics when using different providers are 25.7%, and 29.4%, respectively."

For more information on RingCentral Contact Center please visit: https://www.ringcentral.com/contact-center/overview.html

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office®, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system, Glip®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™, and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral Office, RingCentral Contact Center, Glip, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

About NICE

NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

 

May 18, 2021

RingCentral Leads in Omdia Unified Communications as a Service North American Scorecard for the Fifth Year in a Row

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced that it ranked first in this year’s Omdia Unified Communications as a Service (UCaaS) Scorecard. The annual Omdia report evaluates the top North American UCaaS providers, based on market share, financial stability, market momentum, service development, and customer reviews. RingCentral topped the rankings for the fifth consecutive year.

“RingCentral finished another strong year, solidifying its place as the UCaaS market share leader and the leader of this year’s Scorecard. As of year-end 2020, no other provider comes close to RingCentral in terms of installed base of UCaaS seats,” said Diane Myers, chief analyst at Omdia. “Even with the largest installed base, it kept pace with average market growth, which helps it stay ahead of the competition in a tight field. Additionally, RingCentral had an impressive year with product development outpacing most of the competition on new capabilities and integrations across the board as it expanded its base of strategic service providers and vendor resale partners.”

The 2021 Omdia UCaaS Scorecard highlights a number of key strengths for RingCentral:

  • Innovation: RingCentral operates its own platform with continued enhanced service development but is not averse to technology acquisition. The company acquired DeepAffects in December 2020 for video AI and Kindite in March 2021 for cloud security; both areas of growing importance as businesses move forward with larger remote workforces that require secure solutions and enhanced video interactions.
  • Collaboration: The acquisition of Glip in 2015 gave RingCentral key team collaboration capabilities. In April 2020, RingCentral launched RingCentral Video® which it developed over the past several years for full video conferencing capabilities, with features including transcriptions, backgrounds, closed captioning, display options, and the Glip® collaboration capabilities. RingCentral Video has been fully integrated with RingCentral Office® and is offered as a freemium standalone meeting and message offering. RingCentral offers a true collaborative Message. Video. Phone.™ (MVP™) solution.
  • Integration capabilities: RingCentral has led the way in integration of team collaboration and meetings within its core Office stack and a wide range of user interfaces including a browser-based application with WebRTC, and native applications for iOS and Android.
  • Open APIs: RingCentral has opened up its platform by exposing APIs for developers. Developers can choose to build integrations as one of two types: private and public. These allow customers and partners to integrate with the RingCentral platform and develop levels of customization.
  • Contact Center: RingCentral offers a cloud contact center through partnership with NICE CXone, which is tightly integrated with the company’s Office product as a unified solution. RingCentral provides the telephony, service and support, and hosting for the contact center offering. Contact center is a key area of focus for most UC cloud providers to drive more revenue per customer and is proving to be a key growth area for RingCentral.

“We are honored to be ranked number one for the fifth year in a row by Omdia. It’s a great reflection of the positive impact our people are having with customers and partners every single day,” said Nat Natarajan, executive vice president of Products and Engineering for RingCentral. “As we shift into a different hybrid world of work, a cloud-based business communications platform with message, video, and phone enables people to connect in any mode, on any device, anywhere to get things done.”

Results are based on the 2021 Omdia UCaaS Scorecard. For more information, please view this complimentary excerpt.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office®, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system, Glip®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™, and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message. Video. Phone.,  MVP, RingCentral Office, RingCentral Video, Glip, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

May 10, 2021

Verizon Business and RingCentral deliver cloud-based enterprise solutions

What you need to know:
●     Verizon Business announced a new strategic partnership with RingCentral, Inc., which will bring cloud-based enterprise communication solutions with integrated team messaging, video meetings, and a cloud phone system to enterprise businesses.
●     The two companies will develop an innovative co-branded service, RingCentral with Verizon, a seamlessly integrated unified communications as a service (UCaaS) solution for enterprise businesses.
●     The RingCentral with Verizon offer is a key component of the Verizon Business network-as-a-service strategy, which includes 5G, mobile edge computing, SD WAN, and security, and is combined with RingCentral’s cloud communications platform including Message Video Phone™ (MVP™).

BASKING RIDGE, N.J. - Today, Verizon Business announced a new strategic partnership with RingCentral, Inc. (NYSE: RNG), which will bring cloud-based enterprise communication solutions with integrated team messaging, video meetings, and a cloud phone system to enterprise businesses, setting the foundation for a new workplace experience and giving employees the ability to work and collaborate from anywhere. The solution developed through this partnership adds to Verizon’s robust unified communications and collaboration (UCC) portfolio, complementing other services and offerings already in-market.  

“The ‘work from anywhere’ model will continue to be a major factor for businesses, and we’ve seen the importance of cloud communications growing stronger for enterprises in the past year,” said Tami Erwin, CEO at Verizon Business. “Through this partnership, we’re leveraging our best-in-class network with RingCentral’s expertise in cloud collaboration to deliver game-changing cloud-based solutions that meet the needs of enterprises today and future proof how they operate moving forward.”

Together Verizon Business and RingCentral will develop a new innovative co-branded service, RingCentral with Verizon, a seamlessly integrated UCaaS solution for enterprise businesses. Enterprises will now have one solution, relationship, contract, support center, and implementation team for their deployments. Integrated with Verizon’s leading network solutions, and with proven reliability, this solution delivers RingCentral’s carrier-grade Message, Video, and Phone(™) platform to meet the needs of organizations navigating the ever-evolving global business landscape.

“At RingCentral, we truly believe this partnership creates additional value for our customers, and we are excited to innovate together with Verizon to deliver end-to-end digital transformation solutions that embed RingCentral’s Message, Video, Phone technology across the enterprise ecosystem,” said Anand Eswaran, president and chief operating officer, RingCentral.  “As business communications including team messaging and video become critical in enabling people to work from anywhere, this partnership with Verizon helps us meet the ever-changing customer needs.”

The RingCentral with Verizon offer is a key component of the Verizon Business network-as-a-service strategy, which includes 5G, mobile edge computing, SD WAN, and security. RingCentral with Verizon provides a cloud-based, secure, end-to-end UCaaS platform that addresses the communications needs of distributed workforces. In addition, enterprise customers will benefit from extending the MVP platform into their broader cloud ecosystem including CRM and vertical integrations, as well as open APIs for custom integrations.

"Verizon once again demonstrated their technology leadership with the implementation of 5G Ultra Wideband at Chase Center in 2019 for an enhanced in-arena fan experience," said Warriors Senior Vice President of Partnerships, Mike Kitts. "RingCentral, with their leading cloud-based business communication solution, is an innovative partner and integral part of our organization, enabling our staff to efficiently operate from anywhere, which in our business is now standard practice. We’re thrilled to see two trusted partners of ours come together to drive the industry forward."

Bringing Verizon’s leading connectivity solutions, and Verizon 5G’s speed, reliability, low latency, and high bandwidth together with RingCentral’s UCaaS solution, RingCentral with Verizon will deliver flexible, easy-to-use, and secure services to enterprise customers of all sizes. In addition, RingCentral with Verizon will offer enterprises the benefits from next-generation communications and collaboration capabilities delivered over Verizon’s 5G and network transformation solutions.

"Verizon and RingCentral, both named a Leader in the IDC MarketScape for Worldwide UCaaS Service Providers for Enterprise, 2021, are coming together at the right time for enterprises," said Denise Lund, research director, Unified Communications and Telecom at IDC. "Enterprises have emerged from 2020 planning to spend more on Unified Communications services. Solutions that will resonate will bring scale and innovations that come with being in the cloud together with expertise in enterprise-grade professional services, networks, and security."

Learn more about RingCentral with Verizon

Verizon Communications Inc. (NYSE, Nasdaq: VZ) was formed on June 30, 2000 and is one of the world’s leading providers of technology, communications, information and entertainment products and services. Headquartered in New York City and with a presence around the world, Verizon generated revenues of $128.3 billion in 2020. The company offers data, video and voice services and solutions on its award-winning networks and platforms, delivering on customers’ demand for mobility, reliable network connectivity, security and control.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™    (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system; Glip ®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center  solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral Office, Glip, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

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May 4, 2021

RingCentral Announces First Quarter 2021 Results

RingCentral Office® ARR up 40% to $1.3 billion

Enterprise ARR up 62% to over $500 million

Global 2000 and Fortune 1000 Enterprise Business now surpasses $100 million ARR

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced financial results for the first quarter ended March 31, 2021.

First Quarter Financial Highlights

  • Total revenue increased 32% year over year to $352 million.
  • Subscriptions revenue increased 34% year over year to $325 million.
  • Total Annualized Exit Monthly Recurring Subscriptions (ARR) increased 37% year over year to $1.4 billion.
  • RingCentral Office® ARR (UCaaS + CCaaS) increased 40% year over year to $1.3 billion.
    • Direct and Partners Office ARR(1) increased 33% year over year to $817 million, an acceleration of 8 points year over year.
    • Channel Office ARR increased 53% year over year to $505 million.

“First quarter results were exceptional, with meaningful contributions from key partners including Avaya, Atos, AT&T, BT, and Telus,” said Vlad Shmunis, RingCentral’s founder, chairman and CEO. “We believe we are witnessing the intersection of two megatrends of digital transformation and hybrid workforce adoption, which is creating a structural shift in awareness and demand for cloud communications solutions. RingCentral has always been about work from anywhere. With our proven UCaaS platform and a comprehensive CCaaS portfolio, RingCentral continues to win as a trusted communications partner of choice for businesses of all sizes in their digital transformation journeys.”

(1) Direct and Partners Office ARR is defined to include direct, Avaya, Atos, Alcatel-Lucent Enterprise, AT&T, BT, Telus, and other non-channel partners.

Financial Results for the First Quarter 2021

  • Revenue: Subscriptions revenue of $325 million increased 34% year over year and accounted for 92% of total revenue. Total revenue was $352 million for the first quarter of 2021, up from $268 million in the first quarter of 2020, representing 32% growth.
  • Operating Income (Loss): GAAP operating loss was ($42) million, compared to a GAAP operating loss of ($25) million in the same period last year, primarily driven by higher share-based compensation and amortization of acquisition intangibles. Non-GAAP operating income was $33 million, compared to a non-GAAP operating income of $22 million in the same period last year.
  • Net Income (Loss) Per Share: GAAP net loss per share was ($0.00), compared to ($0.70) in the same period last year. The lower loss was primarily driven by mark-to-market gains associated with investments and strategic partnerships. Non-GAAP net income per diluted share was $0.27, compared to $0.19 per diluted share in the same period last year. The first quarters of 2021 and 2020 reflected a 22.5% non-GAAP tax rate. There were no material cashtaxes given our net operating loss carryforwards.
  • Cash and Cash Equivalents: Total cash and cash equivalents at the end of the first quarter of 2021 was $463 million. This compares to $640 million at the end of the fourth quarter of 2020. Our cash balance reflects $183 million cash paid for partial repurchase of our 2023 convertible senior notes.

Additional Highlights

Partnerships

  • Together with Avaya, announced global expansion of Avaya Cloud Office™ by RingCentral®, now available in 13 countries. In addition, the companies announced new capabilities including Team Connect, customizable key layouts, Salesforce integration, multi-account administration, and conversation folders.
  • Together with Atos, launched Unify Video by RingCentral in Europe. A standalone video with team messaging product, Unify Video is designed to enhance online meetings and enable people to work smarter and communicate and collaborate from anywhere.
  • Together with Alcatel-Lucent Enterprise, announced the launch of Rainbow Office, powered by RingCentral, in eight European countries including Austria, Belgium, France, Germany, Ireland, Italy, Spain, and the Netherlands.
  • Together with AT&T Business, introduced AT&T Office@Hand Wireless, empowering users with a single phone number with native mobile dialing and voicemail options. AT&T Office@Hand Wireless allows businesses to maintain a high-performing voice presence across all devices - mobile, desk phones, tablets, and personal computers.
  • Announced partnership with Eclipse Technology Solutions, a leading provider specializing in the delivery of transformative, end-to-end technology solutions and services, to offer RingCentral’s market leading UCaaS solutions as a lead cloud communications offer to enterprise customers in Canada.
  • Announced partnership with ecotel communication ag, a leading provider of IT and telecommunication solutions for business customers in Germany, whereby RingCentral will be the lead UCaaS offer for customers of all sizes transitioning to the cloud. As part of the partnership, ecotel will offer RingCentral Office® and provide customers with value-added services including migration, adoption, and integration to help customers rapidly move to the cloud.

Platform

  • Announced a range of new video and team messaging capabilities to enhance online meetings. Some of the new RingCentral Video features include video overlay, video virtual backgrounds, breakout rooms, and picture-in-picture. New team messaging capabilities include personal folders, export message data, and external guest controls.
  • Announced the release of in-app calling for Salesforce. The new feature enables sales agents to make, transfer, and control phone calls directly from Salesforce, resulting in increased productivity and efficiency, and empowering sales agents to drive improved customer engagement.
  • Acquired the technology and engineering team at Kindite, a developer of leading cryptographic technologies that mitigate and reduce security and privacy risks to information and applications in the cloud. The new technology will be incorporated into RingCentral’s global communications platform later this year, providing customers with enhanced security capabilities including end-to-end encryption.
  • Announced plans to open a new innovation center in India with sites in Bangalore and Gurgaon. Also announced that Anil Goel has been appointed as Vice President of Engineering and India General Manager. Goel was most recently Global Chief Technology and Product Officer at OYO Hotels and Homes, and previous to that, was at Amazon as Head of Engineering of Customer Returns and Reverse Logistics Business.

Recognition

  • Announced that RingCentral was named a Customers’ Choice in the April 2021 Gartner Peer Insights ‘Voice of the Customer’: Unified Communications as a Service (UCaaS), Worldwide report for both the large and mid-size enterprise. RingCentral was the only vendor to receive the highest overall rating of 4.6 out of 5 stars, as of February 28, 2021 based on 126 reviews.
  • Announced that RingCentral has been recognized as a Leader in two IDC MarketScape UCaaS reports for Enterprise and small and medium-sized business (SMB) market segments. The Enterprise report evaluates 19 different vendors that sell to organizations with 1,000 or more employees, while the SMB report evaluates 15 different vendors that sell to organizations with fewer than 1,000 employees. In both reports, RingCentral was named a Leader.

Financial Outlook

Full Year 2021 Guidance:

  • Raising subscriptions revenue range to $1.388 to $1.396 billion, representing annual growth of 28% to 29%. This is up from our prior range of $1.365 to $1.375 billion and annual growth of 26% to 27%.
  • Raising total revenue range to $1.500 to $1.510 billion, representing annual growth of 27% to 28%. This is up from our prior range of $1.475 to $1.490 billion and annual growth of 25% to 26%.
  • GAAP operating margin range of (21.3%) to (20.1%).
  • Non-GAAP operating margin range of 10.0% to 10.1%.
  • Non-GAAP tax rate assumed to be 22.5%. No material cash taxes expected given net operating loss carryforwards.
  • Raising non-GAAP EPS range to $1.24 to $1.27 based on 93.5 to 94.0 million fully diluted shares. This is up from our prior range of $1.20 to $1.24 based on 94.0 to 94.5 million fully diluted shares.
  • Share-based compensation range of $410 to $420 million, amortization of debt discount and issuance costs of $64 million, amortization of acquisition intangibles range of $46 to $49 million, and acquisition related matters of approximately $0.4 million.

Second Quarter 2021 Guidance:

  • Subscriptions revenue range of $332 to $334 million, representing annual growth of 29% to 30%.
  • Total revenue range of $356.5 to $359.5 million, representing annual growth of 28% to 29%.
  • GAAP operating margin range of (23.2%) to (21.6%).
  • Non-GAAP operating margin of 9.3%.
  • Non-GAAP tax rate assumed to be 22.5%. No material cash taxes expected given net operating loss carryforwards.
  • Non-GAAP EPS range of $0.27 to $0.28 based on 93.0 million fully diluted shares.
  • Share-based compensation range of $99 to $104 million, amortization of debt discount and issuance costs of $16 million, and amortization of acquisition intangibles of $12 million.

For a reconciliation of our forecasted non-GAAP operating margin, see “Reconciliation of Forecasted Operating Margin GAAP Measures to Non-GAAP Measures.” We have not reconciled our forecasted non-GAAP EPS to its respective forecasted GAAP measure because we do not provide guidance on it. We do not provide guidance on forecasted GAAP EPS because of the inherent uncertainty and complexity involved in forecasting the intercompany remeasurement gain (loss), gain (loss) associated with investments and strategic partnerships, gain (loss) on early debt conversions, and provision (benefit) from income taxes, which could be significant reconciling items between the non-GAAP and respective GAAP measures. The intercompany remeasurement gain (loss) is affected by the movement in various exchange rates relative to the U.S. Dollar, which is difficult to predict and subject to constant change. We do not provide guidance on gain (loss) associated with investments and strategic partnerships as it is based on future share prices, which are difficult to predict and subject to inherent uncertainties. We do not provide guidance on gain (loss) on debt early conversions as it is based on future conversion requests, future share prices, and interest rates, which are difficult to predict and are subject to inherent uncertainties. We do not provide guidance on forecasted GAAP tax rates as we do not forecast discrete tax items as they are difficult to predict. The provision (benefit) from income taxes, excluding discrete items, is expected to have an immaterial impact to our GAAP EPS. We utilized a projected long-term tax rate in our computation of the non-GAAP income tax provision. For fiscal 2021, we have determined the projected non-GAAP tax rate to be 22.5%. Accordingly, a reconciliation of the non-GAAP financial measure guidance to the corresponding GAAP measure is not available without unreasonable effort.

Conference Call Details:

  • What: RingCentral financial results for the first quarter of 2021 and outlook for the second quarter and full year of 2021.
  • When: Tuesday, May 4, 2021 at 2:00PM PT (5:00PM ET).
  • Dial-in: To access the call in the United States, please dial (877) 705-6003, and for international callers, dial (201) 493-6725. Callers are encouraged to dial into the call 10 to 15 minutes prior to the start to prevent any delay in joining.
  • Webcast: https://ir.ringcentral.com (live and replay).
  • Replay: Following the completion of the call through 11:59 PM ET on May 11, 2021, a telephone replay will be available by dialing (844) 512-2921 from the United States or (412) 317-6671 internationally with recording access code 13718511.

Investor Presentation Details

An investor presentation providing additional information and analysis can be found at https://ir.ringcentral.com.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™   (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system, Glip®  the company’s free video meetings solution with team messaging that enables Smart Video Meetings™, and RingCentral cloud Contact Center  solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone,  MVP, RingCentral Office, Glip, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

Forward-Looking Statements

This press release contains “forward-looking statements,” including but not limited to, statements regarding our future financial results, our GAAP and non-GAAP guidance, our momentum in mid-market and enterprise, contributions from channel partners, the success of our strategic relationships, such as our relationships with Avaya, Atos, AT&T, Alcatel-Lucent Enterprise, BT, Eclipse Technology Solutions, ecotel communication, Telus, and Vodafone Business, our expectations regarding our strategic acquisitions, such as Kindite, our ability to expand and deepen our global distribution network, our market opportunity, our expectations around market trends, including digital transformation and hybrid workforce adoption, our expectations with respect to awareness and demand for cloud communications solutions, our ability to address business communication needs in the new work from anywhere environment, and the effects of the COVID-19 pandemic. Forward-looking statements are subject to known and unknown risks and uncertainties, and are based on assumptions that may prove to be incorrect, which could cause actual results to differ materially from those expected or implied by the forward-looking statements. Among the important factors that could cause actual results to differ materially from those in any forward-looking statements are: the future effects of the COVID-19 pandemic; our ability to realize the anticipated benefits of our strategic relationships, such as our relationships with Avaya, Atos, AT&T, Alcatel-Lucent Enterprise, BT, Eclipse Technology Solutions, ecotel communication, Telus, and Vodafone Business; our expectations regarding our strategic acquisitions, such as Kindite; our ability to grow at our expected rate of growth; our ability to add and retain larger and enterprise customers and enter new geographies and markets; our ability to continue to release, and gain customer acceptance of, new and improved versions of our services, including RingCentral Office® and Glip; our ability to compete successfully against existing and new competitors; our ability to enter into and maintain relationships with resellers, carriers, channel partners and strategic partners; our ability to successfully and timely integrate, and realize the benefits of any significant acquisition we may make; our ability to manage our expenses and growth; and general market, political, economic, and business conditions, as well as those risks and uncertainties included under the captions “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations,” in our Form 10-K for the year ended December 31, 2020, filed with the Securities and Exchange Commission, and in other filings we make with the Securities and Exchange Commission from time to time.

All forward-looking statements in this press release are based on information available to RingCentral as of the date hereof, and we undertake no obligation to update these forward-looking statements, to review or confirm analysts’ expectations, or to provide interim reports or updates on the progress of the current financial quarter.

Non-GAAP Financial Measures

Our reported financial results and financial outlook include certain Non-GAAP financial measures, including Non-GAAP subscriptions gross margin, Non-GAAP other gross margin, Non-GAAP operating margin, Non-GAAP income (loss) from operations, Non-GAAP net income (loss), Non-GAAP net income (loss) per diluted share, Non-GAAP net cash provided by (used in) operating activities, and Non-GAAP free cash flow. Non-GAAP subscriptions gross margin is defined as Non-GAAP subscriptions gross profit divided by GAAP subscriptions revenue. Non-GAAP other gross margin is defined as Non-GAAP other gross profit divided by GAAP other revenue. Non-GAAP income (loss) from operations is defined as GAAP income (loss) from operations excluding share-based compensation which includes related employer payroll taxes, amortization of acquisition intangibles, and acquisition related matters including transaction costs, integration costs, restructuring costs, and acquisition-related retention payments, as well as changes in the fair value of contingent consideration obligations. Non-GAAP operating margin is defined as Non-GAAP income (loss) from operations divided by total GAAP revenue. Non-GAAP net income (loss) is defined as GAAP net income (loss) excluding share-based compensation which includes related employer payroll taxes, intercompany remeasurement gains or losses, acquisition related matters, amortization of acquisition intangibles, non-cash interest expense associated with amortization of debt discount and issuance costs related to our convertible senior notes, gain (loss) associated with investments and strategic partnerships, loss on early extinguishment of debt, tax benefit from release of valuation allowance, and the related income tax effect of these adjustments.

Non-GAAP diluted shares outstanding include the impact on shares used in per share calculations of our outstanding capped call transactions. Our outstanding capped call transactions are anti-dilutive in GAAP earnings per share but are expected to mitigate the dilutive effect of our convertible notes and therefore are included in the calculations of non-GAAP diluted shares outstanding.

Non-GAAP net cash provided by (used in) operating activities is defined as net cash provided by (used in) operating activities plus cash paid for repayments of convertible senior notes attributable to debt discount and cash paid for strategic partnerships. Non-GAAP free cash flow is defined as Non-GAAP net cash provided by (used in) operating activities reduced by purchases of property and equipment and capitalized internal-use software. We believe information regarding free cash flow provides useful information to investors in understanding and evaluating the strength of liquidity and available cash.

We have included Non-GAAP subscriptions gross margin, Non-GAAP other gross margin, Non-GAAP operating margin, Non-GAAP net income (loss), Non-GAAP net income (loss) per diluted share, Non-GAAP net cash provided by (used in) operating activities, and Non-GAAP free cash flow in this press release because they are key measures used by us to understand and evaluate our operating performance and trends, to prepare and approve our annual budget, and to develop short and long-term operational plans. In particular, the exclusion of certain expenses and cash flow items in calculating Non-GAAP subscriptions gross margin, Non-GAAP other gross margin, Non-GAAP operating margin, Non-GAAP net income (loss), Non-GAAP net income (loss) per diluted share, Non-GAAP net cash provided by (used in) operating activities, and Non-GAAP free cash flow provide useful measure for period-to-period comparisons of our business.

Although Non-GAAP subscriptions gross margin, Non-GAAP other gross margin, Non-GAAP operating margin, Non-GAAP net income (loss), Non-GAAP net income (loss) per diluted share, Non-GAAP net cash provided by (used in) operating activities, and Non-GAAP free cash flow are frequently used by investors in their evaluations of companies, these non-GAAP financial measures have limitations as analytical tools and should not be considered in isolation or as a substitute for financial information presented in accordance with GAAP. Because of these limitations, these non-GAAP financial measures should be considered alongside other financial performance measures.

Reconciliations of the Company’s non-GAAP financial measures to their most directly comparable GAAP measures has been provided in the financial statement tables included in this press release.

Other Measures

Our reported results also include our annualized exit monthly recurring subscriptions, RingCentral Office® annualized exit monthly recurring subscriptions, mid-market and enterprise annualized exit monthly recurring subscriptions, enterprise annualized exit monthly recurring subscriptions, channel partner annualized exit monthly recurring subscriptions, and net monthly subscriptions dollar retention. We define our annualized exit monthly recurring subscriptions as our monthly recurring subscriptions multiplied by 12. Our monthly recurring subscriptions equal the monthly value of all customer recurring charges contracted at the end of a given month. We believe this metric is a leading indicator of our anticipated subscriptions revenue. We calculate our RingCentral Office® annualized exit monthly recurring subscriptions in the same manner as we calculate our annualized exit monthly recurring subscriptions, except that only customer subscriptions from RingCentral Office® and RingCentral customer engagement solutions customers are included when determining monthly recurring subscriptions for the purposes of calculating this key business metric. We calculate mid-market and enterprise annualized exit monthly recurring subscriptions in the same manner as we calculate our RingCentral Office® annualized exit monthly recurring subscriptions, except that only customer subscriptions from customers generating $25,000 or more in annual recurring revenue are included. We calculate enterprise annualized exit monthly recurring subscriptions in the same manner as we calculate our RingCentral Office® annualized exit monthly recurring subscriptions, except that only customer subscriptions from customers generating $100,000 or more in annual recurring revenue are included. We calculate channel partner Office annualized exit monthly recurring subscriptions in the same manner as we calculate our annualized exit monthly revenue subscriptions, except that only customer subscriptions generated from channel partners are included. We calculate direct and partners Office annualized exit monthly recurring subscriptions in the same manner as we calculate our annualized exit monthly revenue subscriptions, except that only customer subscriptions not generated from channel partners are included. We define dollar net change as the quotient of (i) the difference of our monthly recurring subscriptions at the end of a period minus our monthly recurring subscriptions at the beginning of a period minus our monthly recurring subscriptions at the end of the period from new customers we added during the period, (ii) all divided by the number of months in the period. We define our average monthly recurring subscriptions as the average of the monthly recurring subscriptions at the beginning and end of the measurement period.

TABLE 1

RINGCENTRAL, INC.

CONDENSED CONSOLIDATED BALANCE SHEETS

(Unaudited, in thousands)

       

 

March 31,
2021

 

December 31,
2020

Assets

 

 

 

Current assets

 

 

 

Cash and cash equivalents

$

463,067

 

 

$

639,853

 

Accounts receivable, net

166,852

 

 

176,034

 

Deferred and prepaid sales commission costs

73,578

 

 

63,726

 

Prepaid expenses and other current assets

40,206

 

 

46,516

 

Total current assets

743,703

 

 

926,129

 

Property and equipment, net

145,598

 

 

142,208

 

Operating lease right-of-use assets

48,938

 

 

51,115

 

Long-term investments

270,697

 

 

213,176

 

Deferred and prepaid sales commission costs, non-current

680,988

 

 

667,779

 

Goodwill

56,295

 

 

57,313

 

Acquired intangibles, net

115,040

 

 

118,313

 

Other assets

8,453

 

 

8,564

 

Total assets

$

2,069,712

 

 

$

2,184,597

 

Liabilities, Temporary Equity, and Stockholders’ Equity

 

 

 

Current liabilities

 

 

 

Accounts payable

$

44,719

 

 

$

54,043

 

Accrued liabilities

216,343

 

 

210,654

 

Current portion of convertible senior notes, net

37,051

 

 

31,148

 

Deferred revenue

146,245

 

 

142,223

 

Total current liabilities

444,358

 

 

438,068

 

Convertible senior notes, net

1,350,792

 

 

1,375,320

 

Operating lease liabilities

36,070

 

 

38,722

 

Other long-term liabilities

21,299

 

 

20,241

 

Total liabilities

1,852,519

 

 

1,872,351

 

 

 

 

 

Temporary equity

4,125

 

 

3,787

 

 

 

 

 

Stockholders’ equity

 

 

 

Common stock

9

 

 

9

 

Additional paid-in capital

582,157

 

 

673,950

 

Accumulated other comprehensive income

3,394

 

 

6,806

 

Accumulated deficit

(372,492

)

 

(372,306

)

Total stockholders’ equity

$

213,068

 

 

$

308,459

 

Total liabilities, temporary equity and stockholders’ equity

$

2,069,712

 

 

$

2,184,597

 

TABLE 2

RINGCENTRAL, INC.

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

(Unaudited, in thousands, except per share data)

   

 

Three Months Ended
March 31,

 

2021

 

2020

Revenues

 

 

 

Subscriptions

$

325,223

 

 

$

243,104

 

Other

27,133

 

 

24,408

 

Total revenues

352,356

 

 

267,512

 

Cost of revenues

 

 

 

Subscriptions

73,247

 

 

52,433

 

Other

23,734

 

 

21,011

 

Total cost of revenues

96,981

 

 

73,444

 

Gross profit

255,375

 

 

194,068

 

Operating expenses

 

 

 

Research and development

62,676

 

 

40,910

 

Sales and marketing

179,249

 

 

131,312

 

General and administrative

55,461

 

 

47,336

 

Total operating expenses

297,386

 

 

219,558

 

Loss from operations

(42,011

)

 

(25,490

)

Other income (expense), net

 

 

 

Interest expense

(16,278

)

 

(7,502

)

Other income (expense)

58,543

 

 

(27,517

)

Other income (expense), net

42,265

 

 

(35,019

)

Gain (loss) before income taxes

254

 

 

(60,509

)

Provision for income taxes

440

 

 

212

 

Net loss

$

(186

)

 

$

(60,721

)

Net loss per common share

 

 

 

Basic and diluted

$

 

 

$

(0.70

)

Weighted-average number of shares used in computing net loss per share

 

 

 

Basic and diluted

90,634

 

 

87,339

 

TABLE 3

RINGCENTRAL, INC.

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(Unaudited, in thousands)

   

 

Three Months Ended
March 31,

 

2021

 

2020

Cash flows from operating activities

 

 

 

Net loss

$

(186

)

 

$

(60,721

)

Adjustments to reconcile net loss to net cash provided by operating activities:

 

 

 

Depreciation and amortization

24,577

 

 

16,548

 

Share-based compensation

54,962

 

 

36,589

 

Amortization of deferred and prepaid sales commission costs

15,644

 

 

9,809

 

Amortization of debt discount and issuance costs

16,200

 

 

7,452

 

Loss on early extinguishment of debt

658

 

 

7,250

 

Repayment of convertible senior notes attributable to debt discount

(4,712

)

 

(13,894

)

Reduction of operating lease right-of-use assets

4,322

 

 

3,843

 

Unrealized (gain) loss on investments

(57,521

)

 

22,246

 

Foreign currency remeasurement loss

194

 

 

964

 

Provision for bad debt

1,485

 

 

1,492

 

Deferred income taxes

(274

)

 

(33

)

Other

153

 

 

45

 

Changes in assets and liabilities:

 

 

 

Accounts receivable

7,697

 

 

(6,935

)

Deferred and prepaid sales commission costs

(36,502

)

 

(22,544

)

Prepaid expenses and other current assets

6,310

 

 

(8,958

)

Other assets

818

 

 

131

 

Accounts payable

(8,109

)

 

888

 

Accrued liabilities

9,063

 

 

19,948

 

Deferred revenue

4,022

 

 

2,806

 

Operating lease liabilities

(4,382

)

 

(3,783

)

Other liabilities

2,536

 

 

(74

)

Net cash provided by operating activities

36,955

 

 

13,069

 

Cash flows from investing activities

 

 

 

Purchases of property and equipment

(8,721

)

 

(6,861

)

Capitalized internal-use software

(9,757

)

 

(7,389

)

Cash paid for acquisition of intangible assets

(8,358

)

 

 

Net cash used in investing activities

(26,836

)

 

(14,250

)

Cash flows from financing activities

 

 

 

Proceeds from issuance of convertible senior notes, net of issuance costs

 

 

986,508

 

Payments for 2023 convertible senior notes partial repurchase

(178,911

)

 

(495,704

)

Payments for capped calls and transaction costs

 

 

(60,900

)

Proceeds from issuance of stock in connection with stock plans

1,192

 

 

4,802

 

Payments for taxes related to net share settlement of equity awards

(4,900

)

 

(10,351

)

Payment for contingent consideration for business acquisition

(3,600

)

 

(3,548

)

Repayment of financing obligations

(277

)

 

(511

)

Net cash (used in) provided by financing activities

(186,496

)

 

420,296

 

Effect of exchange rate changes

(409

)

 

(657

)

Net (decrease) increase in cash, cash equivalents, and restricted cash

(176,786

)

 

418,458

 

Cash, cash equivalents, and restricted cash

 

 

 

Beginning of period

639,853

 

 

343,606

 

End of period

$

463,067

 

 

$

762,064

 

TABLE 4

RINGCENTRAL, INC.

RECONCILIATION OF OPERATING INCOME (LOSS)

GAAP MEASURES TO NON-GAAP MEASURES

(Unaudited, in thousands)

   

 

Three Months Ended
March 31,

 

2021

 

2020

Revenues

 

 

 

Subscriptions

$

325,223

 

 

$

243,104

 

Other

27,133

 

 

24,408

 

Total revenues

352,356

 

 

267,512

 

Cost of revenues reconciliation

 

 

 

GAAP Subscriptions cost of revenues

73,247

 

 

52,433

 

Share-based compensation

(3,978

)

 

(2,076

)

Amortization of acquisition intangibles

(10,618

)

 

(7,701

)

Acquisition related matters

 

 

 

Non-GAAP Subscriptions cost of revenues

58,651

 

 

42,656

 

 

 

 

 

GAAP Other cost of revenues

23,734

 

 

21,011

 

Share-based compensation

(1,656

)

 

(650

)

Non-GAAP Other cost of revenues

22,078

 

 

20,361

 

Gross profit and gross margin reconciliation

 

 

 

Non-GAAP Subscriptions

82.0

%

 

82.5

%

Non-GAAP Other

18.6

%

 

16.6

%

Non-GAAP Gross profit

77.1

%

 

76.4

%

Operating expenses reconciliation

 

 

 

GAAP Research and development

62,676

 

 

40,910

 

Share-based compensation

(14,649

)

 

(7,467

)

Acquisition related matters

 

 

 

Non-GAAP Research and development

48,027

 

 

33,443

 

As a % of total revenues non-GAAP

13.6

%

 

12.5

%

 

 

 

 

GAAP Sales and marketing

179,249

 

 

131,312

 

Share-based compensation

(24,767

)

 

(11,291

)

Amortization of acquisition intangibles

(970

)

 

(931

)

Acquisition related matters

 

 

4

 

Non-GAAP Sales and marketing

153,512

 

 

119,094

 

As a % of total revenues non-GAAP

43.6

%

 

44.5

%

 

 

 

 

GAAP General and administrative

55,461

 

 

47,336

 

Share-based compensation

(17,443

)

 

(15,105

)

Acquisition related matters

(438

)

 

(1,863

)

Non-GAAP General and administrative

37,580

 

 

30,368

 

As a % of total revenues non-GAAP

10.7

%

 

11.4

%

Income (loss) from operations reconciliation

 

 

 

GAAP loss from operations

(42,011

)

 

(25,490

)

Share-based compensation

62,493

 

 

36,589

 

Amortization of acquisition intangibles

11,588

 

 

8,632

 

Acquisition related matters

438

 

 

1,859

 

Non-GAAP Income from operations

32,508

 

 

21,590

 

Non-GAAP Operating margin

9.2

%

 

8.1

%

TABLE 5

RINGCENTRAL, INC.

RECONCILIATION OF NET INCOME (LOSS)

GAAP MEASURES TO NON-GAAP MEASURES

(In thousands, except per share data) (Unaudited)

   

 

Three Months Ended
March 31,

 

2021

 

2020

Net income (loss) reconciliation

 

 

 

GAAP net loss

$

(186

)

 

$

(60,721

)

Share-based compensation

62,493

 

 

36,589

 

Amortization of acquisition intangibles

11,588

 

 

8,632

 

Acquisition related matters

438

 

 

1,859

 

Amortization of debt discount and issuance costs

16,200

 

 

7,452

 

Loss (gain) associated with investments and strategic partnerships

(59,597

)

 

20,148

 

Loss on early extinguishment of debt

658

 

 

7,250

 

Intercompany remeasurement loss

735

 

 

898

 

Income tax expense effects

(6,933

)

 

(4,809

)

Non-GAAP net income

$

25,396

 

 

$

17,298

 

Reconciliation between GAAP and non-GAAP weighted average shares used in computing basic and diluted net income (loss) per common share:

 

 

 

Weighted average number of shares used in computing basic net (loss) income per share

90,634

 

 

87,339

 

Effect of dilutive securities

2,349

 

 

4,927

 

Non-GAAP weighted average shares used in computing non-GAAP diluted net income per share

92,983

 

 

92,266

 

 

 

 

 

Diluted net income (loss) per share

 

 

 

GAAP net loss per share

$

 

 

$

(0.70

)

Non-GAAP net income per share

$

0.27

 

 

$

0.19

 

TABLE 6

RINGCENTRAL, INC.

RECONCILIATION OF CASH FLOWS FROM OPERATING ACTIVITIES

GAAP MEASURES TO NON-GAAP FREE CASH FLOW MEASURES

(Unaudited, in thousands)

   

 

Three Months Ended
March 31,

 

2021

 

2020

Net cash provided by operating activities

$

36,955

 

 

$

13,069

 

Repayment of convertible senior notes attributable to debt discount

4,712

 

 

13,894

 

Non-GAAP net cash provided by operating activities

41,667

 

 

26,963

 

Purchases of property and equipment

(8,721

)

 

(6,861

)

Capitalized internal-use software

(9,757

)

 

(7,389

)

Non-GAAP free cash flow

$

23,189

 

 

$

12,713

 

TABLE 7

RINGCENTRAL, INC.

RECONCILIATION OF FORECASTED OPERATING MARGIN

GAAP MEASURES TO NON-GAAP MEASURES

(Unaudited, in millions)

       

 

Q2 2021

 

FY 2021

 

Low Range

 

High Range

 

Low Range

 

High Range

GAAP revenues

356.5

 

 

359.5

 

 

1,500.0

 

 

1,510.0

 

 

 

 

 

 

 

 

 

GAAP loss from operations

(82.8

)

 

(77.6

)

 

(319.4

)

 

(303.9

)

GAAP operating margin

(23.2

%)

 

(21.6

%)

 

(21.3

%)

 

(20.1

%)

Share-based compensation

104.0

 

 

99.0

 

 

420.0

 

 

410.0

 

Amortization of acquisition intangibles

12.0

 

 

12.0

 

 

49.0

 

 

46.0

 

Acquisition related matters

 

 

 

 

0.4

 

 

0.4

 

Non-GAAP income from operations

33.2

 

 

33.4

 

 

150.0

 

 

152.5

 

Non-GAAP operating margin

9.3

%

 

9.3

%

 

10.0

%

 

10.1

%

 

 

April 28, 2021

RingCentral Brings Accessible, Mobile Communications to CNIB Foundation

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced that the CNIB Foundation (Canadian National Institute for the Blind), Canada's oldest and largest organization serving people with sight loss, has selected RingCentral Office® as its cloud communications solution. RingCentral provides accessible, cloud-based communications capabilities that enable CNIB Foundation’s staff to more effectively connect, communicate, and collaborate with each other.

As an organization dedicated to helping people with sight loss lead independent, active lives, the CNIB Foundation needed a communications solution that was accessible by design. They were previously hampered by an on-premise legacy PBX system, as that was the only option available that offered accessibility features. Without RingCentral, the CNIB Foundation found it difficult to modernize their communications infrastructure and offer a more mobile solution for its staff.

The switch to modern communications was challenging because there are not many technology solutions that cater to people with sight loss. Features such as screen magnification, screen reading, and keyboard-controlled hot keys are essential to CNIB Foundation’s workforce, as 20 percent are people with sight loss. They selected Web Content Accessibility Guidelines-compliant RingCentral Office for its ability to seamlessly switch from desktop to mobile, making it easy for those who are blind or partially sighted to work from anywhere. With the organization's mission to enable people impacted by blindness to "live the lives they choose", RingCentral was the right technology fit.

“Our goal is to give people with sight loss the tools, programs, and support they need to lead full, barrier-free lives,” said Frank Lombardo, vice president, Property and Technology for CNIB. “By providing us with an accessible communications solution, RingCentral is playing an integral role in advancing this mission. We're also very excited to be part of RingCentral’s Customer Advisory Board, which gives us a platform to provide insights into technological advancements that can be developed when it comes to designing for accessibility.”

With 54 offices spread across Canada, a cloud-based communications approach was important for the CNIB Foundation. It was also cumbersome to coordinate office moves with infrastructure, equipment, and all the added moving costs associated with on-premise solutions. With its communications now in the cloud with RingCentral, the non-profit can be more agile in the way they provision new users, enabling them to deploy donor funds in a more meaningful way.

“CNIB Foundation does incredible work advocating for Canadians with sight loss. I am thrilled that RingCentral is able to partner with them to help enable their workforce to be more productive and mobile,” said Phil Sorgen, chief revenue officer for RingCentral. “Technology has the potential to level the economic playing field for people with disabilities. Together, we can promote accessibility within communication tools so that every individual is empowered to thrive.”

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office®, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system, Glip® the company's free video meetings solution with team messaging that enables Smart Video Meetings™, and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral Office, Glip, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

 

April 21, 2021

RingCentral Recognized as a 2021 Gartner Peer Insights Customers’ Choice for Unified Communications as a Service, Worldwide

The Gartner Peer Insights Customers' Choice distinction is based on feedback and ratings from end-user professionals who purchase, implement, and use the product

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced that it was named a Customers’ Choice in the April 2021 Gartner Peer Insights ‘Voice of the Customer’: Unified Communications as a Service (UCaaS), Worldwide report for both the large and mid-size enterprise. RingCentral® was the only vendor to receive the highest overall rating of 4.6 out of 5 stars, as of 28th February 2021 based on 126 reviews.

Per the Gartner report, “In the UCaaS market, Gartner Peer Insights has published 1,193 reviews and ratings in the 12-month period, which ended on February 28, 2021. The overall rating is a measure of how satisfied existing customers are with a vendor’s product. The table in the report takes into consideration the number of reviews because ultimately, the more reviews a vendor receives, the more likely it is that you can trust a summary rating.”

“Being recognized as a Customers’ Choice in Gartner Peer Insights is an incredible honor for us at RingCentral,” said Anand Eswaran, president and chief operating officer at RingCentral. “Our customers are our North Star. Everything we do revolves around providing them with the best communications innovations so they can drive their businesses forward and empower their workforces to communicate effectively with customers and colleagues from anywhere.”

The following are examples of RingCentral customer reviews from Gartner Peer Insights:

  • "I have used RingCentral in my business for over 15 years and have found the product to be rock-solid and feature-rich. When we began recommending and offering UCaaS to our clients, we had an array of vendors to choose from but our go-to is invariably RingCentral.” - President in the Services Industry
  • “RingCentral worked hard to earn our business, giving us the most bang for our budget. They worked to make a transition of over 1,500 lines as seamless as possible. Their product has given us the ability to be much more agile in a time where employees are working both on-prem and remotely.” - Director of Technology in the Education Industry
  • "Overall the implementation of RingCentral phones, integration with contact center, hardphone and softphone calling, messaging, texting, virtual meeting rooms, have turned out to be a saving grace during the challenging Covid period. The ability of the company to enhance their product is another great plus. In addition to all this, their customer service and attention to clients' needs is top-notch. I would definitely recommend them to any SMB that needs to function like an enterprise corporation or an enterprise that needs flexibility and ease of management of their telecom investment." - Manager of IT Operations in the Healthcare Industry
  • "RingCentral has been an amazing company to partner with and delivered on all promises. The product continues to evolve delivering best of breed services and technology. The team is one of the best I've ever worked with." - IT Manager in the Services Industry

For more information, please click here.

Please see all the reviews here.

Gartner Peer Insights ‘Voice of the Customer’: Unified Communications as a Service, Worldwide, Peer Contributors, 9th April, 2021.

Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office®, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system; Glip®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone,  MVP, RingCentral Office, Glip, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

 

April 20, 2021

RingCentral Rapidly Expands Capabilities of RingCentral Video

Over 100+ new features help people to communicate and work from anywhere

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, video meetings, and contact center solutions, today announced a range of new video and team messaging capabilities to enhance online meetings and enable people to effectively communicate and collaborate from anywhere. In addition, as people continue to work from anywhere, the RingCentral mobile app is gaining significant momentum. It is the highest rated app in its category on Google Play with a rating of 4.6 and among the top ranking apps in its category on the Apple Store with a rating of 4.6*.

A select few new RingCentral Video capabilities include:

  • Overlay: Enables users to keep audiences engaged during their virtual presentations by overlaying their video on top of the content on their screen, creating a “weather person” visual effect. Presenters can interact directly with the content by moving themselves around on the screen in order to guide the message and stay visually present throughout their journey. This helps the presenter hold the audience’s attention and allows the audience to keep an eye on the presenter while following the material being presented.
  • Video virtual backgrounds: Along with static images, users can now upload video files as virtual backgrounds to have more fun during meetings and express themselves creatively while maintaining their privacy. Backgrounds such as a cozy fireplace or waves on the beach can be used to create an enjoyable virtual experience, and help users maintain a professional presence by hiding their physical backgrounds.
  • Breakout Rooms: Meeting moderators can quickly split up participants into smaller groups for a side discussion or brainstorm during a video meeting. This feature can create an experience that is similar to an in-person group exercise for more interactive and intimate conversations. This capability will be available by the end of Q2 2021.
  • Picture-in-picture: Allows meeting participants to multi-task within the RingCentral app during a meeting. Users can quickly reference conversations in team messaging through a separate window on their screen while participating in the live video meeting.

A few new capabilities for team messaging are listed below:

  • Personal folders: Enables users to group together relevant teams and conversations by creating folders for added ease and efficiency and improved organization.
  • Export message data: The message data export tool helps admins narrow down their search parameters, saving time and reducing the amount of data being exported. This type of feature enables companies to export historical messages for compliance needs.
  • External guest controls: Admins can elect which users have the ability to invite external guests into the organization’s RingCentral system. Additionally, admins can choose whether external guests have the ability to start conversations with internal users.
  • Mobile app resource center: Instead of searching around for help and relevant resources, users can now access all of that in one place, directly from within their mobile app so they can resolve issues quickly, even while on-the-go.

“How we work is changing and the capabilities we need to have to communicate and collaborate will evolve,” said Nat Natarajan, executive vice president of products and engineering at RingCentral. “We are rapidly delivering new capabilities of RingCentral Video that not only make video meetings more enjoyable and more effective but combine video with team messaging so people can get more work done more effectively before, during, and after their meetings.”

To provide greater integration between different modes of communication, including message, video and phone, and to manage concerns for when people get back into their offices and ensure they are safe, we are announcing:

  • Mobile phone as RingCentral Rooms controller: Users can start, join, and manage video meetings in any conference room using their own RingCentral mobile app (connecting to the room via Bluetooth) so they can avoid touching the shared controller tablet. As some workers begin to return to the office, while others remain at home, RingCentral Rooms allows all participants to join the meeting while adhering to the physical distancing requirements and without using the communal iPad or device to control the Rooms system.

Roopam Jain, Industry Director for Unified Communications and Collaboration at analyst firm Frost & Sullivan, said, “The rapid pace of new video capabilities demonstrates RingCentral’s strong commitment to innovation and addressing the needs of today’s evolving hybrid workforce. The wide variety of new features that RingCentral has added to RingCentral Video™ will help drive even greater engagement for people working from anywhere - enabling them to connect and build relationships while driving business outcomes.”

RingCentral customer Elliot Hamby of Envera Systems, a leading provider of technology-based security solutions said, “With RingCentral Video our customers and employees are able to join video meetings from a laptop or mobile phone with the click of a button and screen sharing is just as easy, which has helped us increase our productivity. We’ve been pleased to see the rapid pace of new innovations like virtual video backgrounds and closed captioning. We couldn’t be happier with our choice to embrace RingCentral as our unified communications platform.”

Cody Broderick, founder & CEO, inWhatLanguage, a RingCentral customer that provides innovative translation solutions said, “RingCentral enables us to work smarter and faster by integrating video meetings and team messaging all in a single application. We have the RingCentral application on our laptops, mobile phones and tablets so we can communicate from anywhere on any device. We’ve been impressed with the speed of innovation and availability of new RingCentral Video features, like overlay presenter mode and breakout rooms, which have enabled us to share experiences both externally and internally as we continue to work together from anywhere to shape a better future.”

For a full list of RingCentral Video features, visit https://www.ringcentral.com/hybrid-work-solutions.html. To learn more about some of the features we’ve announced today, read our latest blog.

*Rating as of April 19, 2021

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™    (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system; Glip ®   the company's free video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Video, Message Video Phone, MVP, RingCentral Office, Glip, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

 

April 20, 2021

Customer Adoption Accelerates as Avaya Cloud Office™ Adds New Features Enabling Businesses to Leverage Cloud Communications Empowering Their Workforce

Raleigh-Durham, NC & Belmont, CA – April 19, 2021 – Avaya (NYSE:AVYA) and RingCentral Inc. (NYSE:RNG) today announced global expansion and new features for Avaya Cloud Office™ by RingCentral® as customer adoption continues to grow.  Now available in 13 countries1,  Avaya Cloud Office is a UCaaS solution that reduces cost and complexity while empowering workforces to call and connect across any device and work environment.

Nearly 72 percent of businesses have been rethinking how they work and 74 percent of businesses say they are focused more on unified communications since the pandemic, but many organizations are still lacking a cloud-based unified communications solution that can meet the needs for people working across multiple locations and devices.

Alta California Regional Center (ACRC), is a nonprofit corporation assisting over 25,000 clients with intellectual, physical and developmental disabilities. ACTC chose Avaya Cloud Office to transition 600 employees across 9 locations from their on-premise phone system to a more flexible cloud communication solution and continue providing its important services for clients and their families. “We wanted a well-known player in the industry who was rock-solid. With Avaya, we knew we’d get that from them with their cloud solution. They have been great to work with from start to finish,” explained Phil Adams, IT Engineer, ACRC. “Avaya has opened our eyes to what’s possible during and after the pandemic in terms of how work gets done. Now that we have Avaya Cloud Office, we’re reevaluating our remote work policy for the long-haul. Our clients depend on us for critical resources and care, pandemic or not. Our teams can communicate and collaborate a lot faster now than they could previously, which is helping our clients feel more confident in their relationships with us. At the same time, we’re saving in terms of costs and productivity. It’s a win-win.”

Avaya Cloud Office continues to add new features and functionality in a flexible and reliable package, and additional capabilities announced today include:

  • Team Connect: Enables users to quickly reach the teams they work with most often, as easily as possible, in both the mobile and desktop app. This capability is a simple way to launch conversations from the Avaya Cloud Office meetings calendar from either the desktop or mobile, at the touch of a button conveniently located beside the calendar entry. Team Connect differentiates Avaya Cloud Office from alternative solutions, with intuitive, one-click accessibility.
  • Customizable key layout: Avaya J-Series device users can configure and personalize their phone key layout, an especially valuable feature for Avaya customers who want to continue using their existing endpoint devices as they do today. An intuitive graphical user interface makes it easy to create and even easier to use.
  • Salesforce Integration: Inbound and outbound calling, as well as call controls, are now natively enabled from inside the Salesforce platform.
  • Multi-Account Administration: Centralizes access to multiple accounts, enabling a single login to access and switch between a number of accounts through the account management portal. This makes managing multiple customers easier than ever for partners and agents.
  • Conversation Folders: Color-coded conversation folders are used to group and sort important messages for faster retrieval and more control over access to previous conversations. This is particularly important when messages contain detailed information, instructions, or frequently referenced content.

“Avaya Cloud Office has evolved significantly over the past year and has enabled many businesses to successfully transition to the cloud and gain the agility they need to withstand the pressures of today's challenging social and economic environment,” said Elka Popova, Vice President – Information & Communications Technologies, Frost & Sullivan. “The new capabilities added to Avaya Cloud Office are likely to deliver considerable productivity and efficiency benefits to end users and IT admins alike. Avaya Cloud Office is enabling organizations of all sizes to effortlessly move away from on-premise systems to the benefits of cloud communications.”

Educational institutions have embraced Avaya Cloud Office to centralize and streamline communications as well as keep staff and students connected. Founded in 1897, Lincoln Memorial University has expanded to multiple campus locations across two states, and chose Avaya to digitally transform its business. "In moving to Avaya Cloud Office it’s like we jumped a decade in terms of technology, and it’s had a major impact in our business,” said Michael Disney, CTO at Lincoln Memorial University. “Before, we were using multiple systems for things like voicemail, SMS and fax. Being able to tie everything together with Avaya Cloud Office enabled us to rid ourselves of the cost and management of those other systems which also makes our workday so much easier. It’s amazing to have an app that we can use on our personal cell phone for calling, texting, listening to work voicemails, and joining meetings from anywhere.  This has increased our ability to be responsive and mobile which during these times are important services for students, staff, and administration.”

“Avaya Cloud Office continues to generate tremendous return on investment for our customers, who  appreciate the flexibility and reliability the solution provides,” said Dennis Kozak, SVP, Global Channel Sales, Avaya. “With 71 percent of tech decision makers reporting faster adoption of new technologies in their organizations, Avaya Cloud Office provides customers a seamless and intuitive UCaaS solution that can streamline communications. Avaya Cloud Office is enabling organizations of all kinds, across the globe, to quickly and seamlessly manage communications across multiple devices.”

Avaya Cloud Office was recently recognized with the 2020 Unified Communications Excellence Award and a 2020 Communications Solution of the Year Award for enabling enterprises to leverage cloud communications to digitally transform their workforce engagement. Digital.com has also named Avaya Cloud Office as one of the Best Business Phone Services of 2021 for its calling and meeting features, as well as service plans, a cost-saving equipment management model, SIP trunking, extensive support and the Best VOIP Phone Services Of 2020 based on the variety of feature-rich, cloud-based phone system packages.

Click here more information about Avaya Cloud office.

1 Avaya Cloud Office is currently available in the United States, Australia, Austria, Belgium, Canada, France, Germany, Ireland, Italy, the Netherlands, Portugal, Spain, and the United Kingdom. 

About Avaya
Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at https://www.avaya.com

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office®, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system, Glip®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™, and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, RingCentral Cloud PBX, Message Video Phone, MVP, Glip, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the “SEC”) available at www.sec.gov, and may cause the Company’s actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

Source: Avaya Newsroom

 

April 19, 2021

RingCentral Announces Date of First Quarter 2021 Financial Results Conference Call

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced that it will report financial results for the first quarter ended March 31, 2021 after market close on Tuesday, May 4, 2021. The company also announced that it will hold a conference call on the same day at 2:00 PM Pacific Time (5:00 PM Eastern Time) to discuss its quarterly financial results.

The conference call can be accessed by dialing (877) 705-6003 from the United States or (201) 493-6725 internationally with reference to the company name and conference title, and a live webcast and replay of the conference call can be accessed from the investor relations page of RingCentral’s company website at https://ir.ringcentral.com. Following the completion of the call through 11:59 PM Eastern Time on May 11, 2021, a telephone replay will be available by dialing (844) 512-2921 from the United States or (412) 317-6671 internationally with recording access code 13718511.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™    (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system, Glip ®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™, and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone,   MVP, RingCentral Office, Glip, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

 

April 15, 2021

Atos and RingCentral Announce ‘Unify Video by RingCentral’ in Europe

PARIS & BELMONT, Calif.--(BUSINESS WIRE)-- Atos and RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, video meetings, and contact center solutions, today announced the launch of Unify Video by RingCentral in Europe. A standalone video with team messaging product, Unify Video is designed to enhance online meetings and enable people to work smarter and communicate and collaborate from anywhere.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20210415005170/en/

The new solution is a powerful entrant into the enterprise video collaboration market, which has seen rapid growth through the course of 2020. Unify Video, based on RingCentral’s integrated video meeting with team messaging solution, provides users with high quality and high-availability video meetings, seamlessly integrated with team messaging, file sharing, contact, task, and calendar management - resulting in a Smart Video Meetings™ experience. In addition, Unify Video offers secure video meetings based on WebRTC with seven layers of application security.

“Flexibility is key to continued productivity in these uncertain times. Unify Video by RingCentral offers customers enterprise-grade quality video integrated with team messaging, delivered and operated from Europe ensuring that compliance requirements are met around data sovereignty and security,” said Robert Vassoyan, EVP, Head of Unified Communications and Collaboration and Head of Healthcare and Life Sciencesat Atos. “We believe Unify Video by RingCentral is the natural next step for existing Circuit and Atos Unify OpenScape customers who are looking for a comprehensive cloud-based video and team messaging solution.”

Unify Video adopts RingCentral’s rapid innovation cycles and customers can enjoy industry-leading capabilities such as enhanced meeting security, noise reduction, cloud recordings, closed captioning, single sign on, no downloads, one click device switch and thousands of custom business app integrations.

Leveraging the existing Unify Office by RingCentral infrastructure, Unify Video will be delivered from the same data center in Frankfurt, Germany.

“Business communications has rapidly expanded from single mode video meetings to collaborative experiences that combine video and messaging to address pre-, during- and post-meeting needs,” said Anand Eswaran, president and chief operating officer at RingCentral . “Unify Video by RingCentral has been designed to make our meetings smarter. It combines great video capabilities with team messaging that enables real-time collaboration into one single solution while adhering to the specific needs of data protection of our European customers.”

Availability

Unify Video will be available in Germany, France, Austria, The Netherlands, Spain, Italy and Belgium during Q2 with more countries to follow. Pricing starts from 8.99 Euros per user per month and be available directly from Atos at www.unifyoffice.com/now and from Atos Unify Channel Partners.

About Atos

Atos is a global leader in digital transformation with 110,000 employees and annual revenue of € 12 billion. European number one in cybersecurity, cloud and high performance computing, the group provides tailored end-to-end solutions for all industries in 73 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos operates under the brands Atos and Atos|Syntel. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Atos Unify refers to the product family of former Unify products and partner program.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office®, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system, Glip®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™, and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, RingCentral Cloud PBX, Message Video Phone, MVP, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

 

April 8, 2021

Eclipse Technology Solutions Partners with RingCentral to Bring Cloud Based Communications Services to Enterprise Customers

MISSISSAUGA, Ontario & BELMONT, Calif.--(BUSINESS WIRE)-- Eclipse Technology Solutions, a leading provider specializing in the delivery of transformative, end-to-end technology solutions and services, today announced a new partnership with RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions. Eclipse will offer RingCentral’s market-leading unified communications as a service (UCaaS) solutions as the lead cloud communications offer to enterprise customers in Canada enabling them to work from anywhere.

“Our focus is on delivering great technology solutions to drive real business value for our customers,” said Robert Stroud, CEO, at Eclipse. “In a world where workforces will increasingly work from anywhere, RingCentral’s leading UCaaS solutions bring the right capabilities to ensure people can communicate, collaborate and connect on any device in any location.”

Leveraging RingCentral’s UCaaS solutions, Eclipse Technology will enable customers to accelerate their digital transformation from their legacy on-premise systems to cloud-based technology. Through this partnership, enterprise customers will get access to the leading Message Video Phone™ (MVP™) communications platform of RingCentral Office® with contact center, global capabilities, and professional services.

Additionally, with RingCentral Cloud PBX™ for Microsoft Teams, Eclipse’s customers using Microsoft Teams will have access to more robust cloud PBX capabilities without ever having to leave the Teams interface on mobile, web, and desktop. RingCentral also provides broader integrations with Microsoft Teams that enhance user productivity across the platform.

“As the world resumes to a sense of normalcy, the way we work will evolve with some of us working from home, others in the office, a coffee shop or somewhere in between,” said Michael Abenhaim, area vice president, service providers Canada, at RingCentral. “By bringing the benefits of RingCentral’s UCaaS solutions to Eclipse’s customer base we will enable them to meet the growing demands of their people and their business.”

About Eclipse

Eclipse is a leading provider of a wide range of services and solutions to help power businesses and optimize business processes. Eclipse develops future-focused, bespoke technology solutions that drive business performance and accelerate growth with solution packages that enable the secure transformation of business operations, communications and networking needs. Eclipse provides practical consultative services with an extensively certified professional services assessment, deployment and integration options and ongoing customized fully outsourced or hybrid managed solutions. Eclipse is headquartered in Ontario, Canada, and present in Saint Petersburg, Florida.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office®, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system, Glip®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™, and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, RingCentral Global Office, RingCentral Global Connect Network, RingCentral Cloud PBX, Message Video Phone, MVP, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

 

April 7, 2021

Houston County Board of Education Supports Teachers and Distance Learners with RingCentral

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced that Houston County Board of Education is utilizing RingCentral to create a district-wide support center for its teachers and distance learners. The Houston County School District, which educates 30,000 K-12 students across 37 campuses, uses RingCentral’s cloud-based communications solution to enable the district’s small but nimble team to categorize, manage and field enquiries from staff and students who were experiencing difficulty with their digital homeschooling set-up.

Houston County Board had to solve the same unique challenge that faced schools all over the world: how to address growing concerns from parents and students about how to deal with technical issues on top of moving to education from home. The district began receiving large volumes of technical support calls from families and teachers and realized that most calls fell into a few standard categories. These included questions about online learning platforms, challenges students were experiencing with their laptops, and login or account problems.

Fortunately, Houston County Board, who had already deployed RingCentral’s cloud-based communications solution, were able to rapidly set up a technical support center to manage incoming inquiries in under an hour.

“During the pandemic, when the county went into lockdown and we were all working remotely, it was tremendously beneficial to be able to quickly create call groups to manage common issues and get them fixed,” said Brian Trent, director of Technology for the Houston County Board of Education. “The benefits of having RingCentral went beyond our makeshift support center. The SMS text feature using the school’s numbers, meant a teacher or administrator who couldn’t take a parent’s call could still respond via SMS text.”

“We all know that 2020 was a tough year for teachers, students and parents transitioning to remote learning,” said Nat Natarajan, executive vice president of Products and Engineering at RingCentral. “It’s great to see a customer use RingCentral in an innovative way like Houston County Board has to help ease through a difficult transition.”

For more information on how Houston County Board implemented RingCentral’s solution, view the case study.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™   (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system, Glip ®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™, and RingCentral cloud Contact Center  solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone,  MVP, RingCentral Office, Glip, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

 

April 6, 2021

AT&T Business Raises the Bar for Business Phone Service

DALLAS, April 6, 2021 /PRNewswire/ --

What's the news?

AT&T* Business erases the line between business wireline and mobile phone service with AT&T Office@Hand Wireless. Available today, AT&T Office@Hand Wireless introduces game-changing communication tools for businesses to remove complexity and communicate more efficiently and effectively. In today's ultra-competitive environment, this can mean delivering better service, building lasting customer relationships and improving employee productivity.

Why is this important?

AT&T* Business erases the line between business wireline and mobile phone service with AT&T Office@Hand Wireless. Available today, AT&T Office@Hand Wireless introduces game-changing communication tools for businesses to remove complexity and communicate more efficiently and effectively. In today's ultra-competitive environment, this can mean delivering better service, building lasting customer relationships and improving employee productivity.

The future of work can be summed up with one word—flexibility. As businesses continue to assess how to optimize their operations and plot their next moves, flexibility will be critical to growth and success. According to recent studies, as many as 74% of employers plan to allow their employees to work from home permanently.

No matter their size, industry or location, phones continue to serve as a business gateway for revenue generation and collaborative problem solving. As things evolve, it may grow even more critical.

Whether the workforce is in the office, at home or even the café down the street, AT&T Office@Hand Wireless empowers users with a single phone number that allows businesses to maintain a high-performing voice presence across all devices—mobile, desk phones, tablets and personal computers. It also ensures that important features are available no matter the device including:

         
  • Native dialing and voicemail options mean no extra software to disrupt normal workflows
  •      
  • Simultaneous and sequential ring options enable better service by minimizing calls going to voicemail
  •      
  • A cloud-based Auto Receptionist voice response service routes calls quickly to wherever your employees are working
  •      
  • Universal Outbound Number ID for every employee displays company information for better brand recognition
  •      
  • An easy-to-use web portal allows for simple configuration and control features such as voicemail and corporate directories
  •      
  • Fast deployment that could have businesses up and running within minutes
  •      
  • 24/7 support so that users have help whenever they need it

This can all be integrated into the leading AT&T Office@Hand collaboration platform built together with RingCentral, giving users another seamless way to initiate and capture calls with colleagues and customers.

When paired together with AT&T Mobility service, users can optimize their connections using AT&T's LTE network as well as its 5G network that now covers 230M Americans in 14,000 cities and towns and AT&T 5G+ is now available in parts of 38 cities in the U.S.

What are people saying?

"While the pandemic accelerated the needs of businesses to decentralize their operations, we've seen this trending for years. Businesses need the tools to activate their workforce from anywhere to compete, grow and even survive in today's environment. AT&T Office@Hand Wireless gives them a communications tool providing a powerful way to adapt to shifts on the playing field." – Rich Shaw, Vice President, Voice and Collaboration, AT&T Business

"Together with AT&T, we look forward to meeting the needs of businesses who want to empower their employees to work across any mode, any device and from anywhere. Combining Office@Hand with AT&T's 5G network delivers blazing speed, high bandwidth with low latency, and the enhanced security needed for mobile communications." – Homayoun Razavi, Senior Vice President, Global Service Providers at RingCentral

"During the global crisis, many businesses found themselves at the mercy of various factors outside of their control. This has highlighted the importance of using advanced technology to enable greater business agility and the ability to promptly respond when disaster strikes. Modern, mobile-first communications and collaboration tools enable business users to maintain vital connections, both internally and with customers and partners, regardless of their physical location." – Elka Popova, VP of Connected Work Research, Frost & Sullivan

Where can I find more information?

For more information on AT&T Office@Hand Wireless, please visit here.


*About AT&T Communications
We help family, friends and neighbors connect in meaningful ways every day. From the first phone call 140+ years ago to mobile video streaming, we @ATT innovate to improve lives. AT&T Communications is part of AT&T Inc. (NYSE:T). For more information, please visit us at att.com.

March 31, 2021

RingCentral and Alcatel-Lucent Enterprise Announce the Availability of Rainbow Office, Powered by RingCentral, in Eight European Countries

Rainbow Office, now available in Austria, Belgium, France, Germany, Ireland, Italy, Spain, and the Netherlands

PARIS, France & BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, video meetings, and contact center solutions and Alcatel-Lucent Enterprise, a leading provider of communications, networking and cloud solutions, today announced the launch of Rainbow Office, powered by RingCentral, a Unified Communications as a Service (UCaaS) solution, in eight European countries including Austria, Belgium, France, Germany, Ireland, Italy, Spain, and the Netherlands.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20210331005365/en/

Resulting from a strategic partnership between the two companies, Rainbow Office, powered by RingCentral, combines the latest in UCaaS technology from RingCentral with market-leading telephony and networking products and services from Alcatel-Lucent Enterprise’s portfolio.

“Businesses today need communications solutions that are modern, agile, and secure,” said Jack Chen, CEO of Alcatel-Lucent Enterprise. “With Rainbow Office, we are offering customers the communications solutions they need to be productive from anywhere in the world. The integrated team messaging, video, and cloud phone system capabilities from RingCentral, combined with our ability to deliver customized technology experiences to businesses in networking, communications, and cloud is a true differentiator in these markets.”

Leveraging Rainbow Office, business customers will be able to accelerate their migration to cloud communications solutions and be effective and efficient from anywhere, regardless of their location.

“We believe that organizations need business communications solutions that meet the needs of people working from anywhere - whether that’s in the office, at home, a coffee shop, or anywhere in-between,” said Anand Eswaran, president and chief operating officer, RingCentral. “With Rainbow Office, users can efficiently and securely collaborate from anywhere and on any device via a single enterprise solution. We are excited to partner with Alcatel-Lucent Enterprise to bring the power of our industry-leading integrated Message Video Phone™ (MVP™) platform capabilities to their customers.”

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office®, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system, Glip®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™, and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone,   MVP, RingCentral Office, Glip, Smart Video Meetings and the RingCentral logo are trademarks of RingCentral, Inc.

About Alcatel-Lucent Enterprise

Alcatel-Lucent Enterprise delivers the customized technology experiences enterprises need to make everything connect. ALE provides digital-age networking, communications and cloud solutions tailored to ensure customers’ success, with flexible business models in the cloud, on premises, and hybrid. All solutions have built-in security and limited environmental impact. Over 100 years of innovation have made Alcatel-Lucent Enterprise a trusted advisor to more than 830,000 customers in 100 countries around the world. The privately-owned company with headquarters in France has over 2900 direct business partners worldwide, achieving an effective global reach with a local focus. For more information: https://www.al-enterprise.com

LinkedIn, Facebook, Twitter, Instagram.

 

March 24, 2021

ecotel Announces Partnership with RingCentral to Enable Businesses Across Germany to Work from Anywhere

DÜSSELDORF, Germany & BELMONT, Calif.--(BUSINESS WIRE)-- ecotel communication ag, a leading provider of IT and telecommunication solutions for business customers in Germany and RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions today announced a close partnership whereby RingCentral will be the lead Unified Communications as a Service (UCaaS) offer for customers of all sizes transitioning to the cloud. As part of the partnership, ecotel will offer RingCentral Office®, a UCaaS platform that provides team messaging, video meetings, and a cloud phone system to customers. It will also provide customers with value-added services including migration, adoption, and integration to help customers rapidly move to the cloud.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20210324005323/en/

RingCentral Office will seamlessly integrate with ecotel’s existing voice portfolio for a smooth transition of their legacy communications systems to the cloud. ecotel will be the first licensed service provider in Germany to launch this integrated service together with RingCentral.

“We are excited to bring the flexibility and agility of UCaaS to our customers across Germany,” said Markus Hendrich, Chief Digital Officer, ecotel communication ag. “With RingCentral’s unified solution, our customers can provide their people with all the communications services they need. This includes team messaging, video meetings, and a cloud phone system, all in one app enabling them to work, collaborate, and communicate anytime, anywhere and from any device, leading to the digitization of business communications in Germany.”

Through this partnership, ecotel will leverage the RingCentral open API platform, empowering customers to revolutionize the way their organizations communicate and collaborate through custom integrations to fit their specific needs.

“As people work from anywhere, cloud-based communications platforms are critical for businesses to sustain and drive business growth,” said Marco Meier, Regional Vice President, Service Provider Sales at RingCentral. “Through our partnership with ecotel, we will provide cutting-edge communications solutions that give organizations in Germany an opportunity to adapt to the new era of work, with the flexibility to connect and collaborate from anywhere on any device.”

About ecotel communication ag

ecotel communication AG (shortly ecotel, XETRA: EE4C) has been operating nationwide in Germany since 1998 and specializes in the marketing of IT and telecommunications solutions in different segments. The ecotel group is headquartered in Düsseldorf, Germany. Including its subsidiaries and holdings, ecotel has a total of about 300 employees. Currently ecotel serves more than 50,000 customers nationwide, providing 50,000 data connections and more than 360,000 voice channels.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™    (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system; Glip ®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center   solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

 

March 22, 2021

RingCentral Acquires Security Technology to Deliver More Secure Business Communications and Video Meetings

New technology will enable RingCentral to offer end-to-end encryption across its global communications platform

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced the acquisition of the technology and engineering team at Kindite, a developer of leading cryptographic technologies that mitigate and reduce security and privacy risks to information and applications in the cloud. The new technology will be incorporated into RingCentral’s global communications platform, providing customers with enhanced security capabilities including end-to-end encryption.

“Security and reliability are paramount in enabling employees to work from anywhere,” said Heather Hinton, chief information security officer at RingCentral. “With this team’s leading-edge security technology, we will accelerate our ability to deliver end-to-end encryption and continue to enhance our commitment to deliver the highest level of security capabilities for our global communications platform, benefiting customers everywhere.”

The Kindite engineering team has developed a data-protection platform that incorporates a unique set of cryptographic key orchestration technologies which delivers enhanced security, privacy and compliance. These technologies allow cloud applications to process encrypted data without decryption, creating a secure “zero-trust” cloud environment.

“We established Kindite to bring the very latest technological capabilities to address security and privacy in the cloud,” said Maor Cohen, co-founder and CEO of Kindite. “It’s fantastic we can bring these security capabilities to customers around the world while enhancing the RingCentral platform with the next generation of security technologies.”

RingCentral will use Kindite as a cornerstone for building its world-class security capability. The terms of the transaction were not disclosed. The transaction closed in Q1 2021 and is not estimated to have a material financial impact for the quarter ending March 31, 2021.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™    (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system; Glip ®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center  solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone,   MVP, RingCentral Office, Glip, Smart Video Meetings and the RingCentral logo are trademarks of RingCentral, Inc.

 

March 11, 2021

Small and Mid-Sized Businesses Lead the Transition to Working from Anywhere

New study from RingCentral finds the majority of SMBs welcoming hybrid work

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced the findings of its 2021 State of Hybrid Work report, an in-depth look at how small and medium businesses (SMBs) are managing their workforces during the COVID-19 pandemic.

The report includes findings from interviews with over 1,000 respondents from companies employing from one to a hundred employees. It suggests that the majority of small and medium businesses have already embraced people working from anywhere and plan to support a mix of in-office and remote working for the long term future. According to these findings, while the majority of organizations plan to support a hybrid workforce post-pandemic, smaller businesses are the early movers today.

“The way businesses connect and communicate has fundamentally changed and perhaps contrary to popular opinion, SMBs are at the forefront of this change,” said Faiza Hughell, senior vice president, SMB at RingCentral. “The pandemic forced small businesses to rapidly adapt causing a shift in attitude towards remote work. Now SMBs have emerged as early adopters of hybrid work, leading the charge when it comes to supporting employees working from anywhere.”

Five major themes in the report include:

  1. SMBs are shifting to hybrid work, now and in the future: Small and medium businesses were typically operating either completely or mostly in-office pre-COVID. According to the data, the majority of businesses are already shifting to hybrid work, with 3 in 5 businesses partially remote.Most respondents expect their organizations to eventually return to work in a less office-dependent way, as 67% say they don’t anticipate returning to the office 5 days a week post-COVID.
  2. Attitudes toward remote work have evolved: SMBs, and especially companies with 51 to 100 employees, may view remote work as more of an asset than a hindrance. According to the study, 66% of respondents view remote working positively and 1 in 3 view their workplace as “extremely remote-friendly.”
  3. Disconnection at work is on the rise: Interactions at work have clearly dropped, as more than one-fourth of respondents say they have less frequent work interactions with coworkers, customers, and prospects. However, most expect the amount of in-person interaction to increase slightly in a year’s time, but according to the data, interactions won’t return to pre-COVID levels. Pre-COVID, 44% of respondents said that more than 75% of their job involves interacting with coworkers and customers in person. Now, it's dropped to 29% and respondents expect it to go to 36% in a year.
  4. Productivity levels remain mostly consistent: According to respondents, the amount of work they are able to accomplish has mostly stayed the same, with 3 in 5 reporting that their productivity levels have remained consistent during the past few months, while only 1 in 4 businesses have experienced a decrease in productivity.
  5. Businesses are using a variety of communication modes to work productively from anywhere: Businesses conveyed that they are using phone calls, texts, team messaging, and video meetings more frequently, with younger employees (age 18-39) preferring team messaging and video and older employees (age 55+) preferring email and phone communication. One third of respondents have a more positive view of video meetings vs. six months ago.

RingCentral has published a full overview of the report online, along with a blog that provides a detailed analysis of the study, and dives into the actions that employees and business owners are taking in light of these findings.

Methodology

  • RingCentral and Bredin Inc. conducted an online survey among US companies with 1 to 100 employees.
  • A total of 1,000 individuals completed the survey.
  • Research was conducted between October 8–19, 2020.
  • Characteristics of survey respondents:
    • The majority of respondents hold a principal position or are individual contributors.
    • Companies fully open for business represented 61%, companies open on a limited basis represented 34%, and companies closed with plans to reopen represented 5%.
    • 62% of respondents are aged 56–74, 18% aged 40–55, 10% aged 24–39, 9% aged 75+, and 1% aged 18–23.
    • The majority of respondents represent companies that are 2–20+ years old.
    • Industries represented include professional services (32%), retail/wholesale (27%), personal services/training (22%), and manufacturing (19%).

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™    (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system; Glip ®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center  solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©  2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral Office, Glip, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

 

March 4, 2021

RingCentral Named a Leader in Two IDC MarketScape UCaaS Reports for Enterprise and SMB Segments

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced that it has been recognized as a Leader in two IDC MarketScape reports for UCaaS Enterprise and small and medium-sized business (SMB) market segments. The Enterprise report evaluates 19 different vendors that sell to organizations with 1000 or more employees, while the SMB report evaluates 15 different vendors that sell to organizations with fewer than 1,000 employees. In both reports, RingCentral was named a Leader.

The two new IDC MarketScape reports are:

- IDC MarketScape: Worldwide UCaaS Service Providers for Enterprise 2021 Vendor Assessment (Doc #US47452521, February 2021) and

- IDC MarketScape: Worldwide UCaaS Service Providers for SMB 2021 Vendor Assessment (Doc #US47452421, February 2021)

IDC estimates that worldwide UCaaS service provider revenue, including Over the Top (OTT) providers, will reach $16.1 billion in 2024 in its Worldwide UCaaS Service Provider Forecast, 2020–2024 (Doc #US46763020, Aug 2020). As businesses look for ways to empower employees to communicate easily, share information, and meet as needed with colleagues, customers, and partners, opportunities to use UCaaS solutions expand around the world.

“Enterprises should consider RingCentral when they need a UCaaS platform that has an emphasis on security and reliability and has been integrated across a broad portfolio of unified communications and collaboration solution elements with access to a platform that comes with numerous integrations to enterprise software and services,” said Denise Lund, research director, Worldwide Telecom and Unified Communications at IDC. “RingCentral offers SMBs a good value with its RingCentral Office solution, but the company has also made a significant investment in its free video conferencing and team messaging solution with RingCentral Glip, to address the entry point barrier for any business to easily start their journey to a full cloud communications solution.”

The 2021 IDC MarketScape Reports for Enterprise and SMB highlight a number of key strengths for RingCentral in each segment, but the commonality between the two reports include:

  • Mobility: RingCentral has built its UCaaS solution with mobile as a major use case, an approach that allows it to be considered by organizations that have communications and collaboration needs for employees that have broad roles and may work outside of a set office environment.
  • Reliability and Security: RingCentral has a UCaaS platform that places an emphasis on reliability and security, with compliance on major standards (i.e., HIPAA and FINRA) that are important to its customers.
  • Integration capabilities: RingCentral offers a broad portfolio of unified communications and collaboration solution elements with access to a platform that comes with various integrations to enterprise software and services.

Carson Hostetter, senior vice president of Worldwide Field Sales at RingCentral said, “We’re observing a major shift in how we work, how we communicate, and how we collaborate. RingCentral is helping Enterprise organizations support their workforce to work from anywhere with secure, reliable cloud-based communications. We’re proud to be recognized by the IDC MarketScape report as a Leader in UCaaS. The combination of an enterprise-ready platform that easily integrates with existing enterprise applications and adds capabilities such as team messaging, video meetings, and a cloud phone system is exactly what large organizations need to help their people work productively from anywhere.”

Faiza Hughell, senior vice president for Small to Medium Business at RingCentral said, “Small and medium-sized businesses are at the heart of every economy in the world. Enabling those organizations to support their people working from anywhere with the same capabilities as larger firms is our business. We support them as their needs change and as they expand their business. We are thrilled that the IDC MarketScape report recognizes our capabilities and our commitment to giving these organizations the very best communications capabilities.”

Results are based on the 2021 IDC MarketScape UCaaS reports. For more information on the Enterprise report, please view this complimentary excerpt. For more information on the SMB report, please view this complimentary excerpt.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office®, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system, Glip®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™, and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone,  MVP, RingCentral Office, Glip, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

About IDC MarketScape

About IDC MarketScape: IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.

 

February 25, 2021

RingCentral Opens Innovation Centers in India

Amazon and OYO veteran Anil Goel joins as Vice President of Engineering and India General Manager

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, video meetings, and contact center solutions, today announced plans to open two new innovation centers in India. The centers, which will be located in Bangalore and Gurgaon, will undertake research and development for RingCentral’s suite of products. This is the latest stage of the company’s global expansion and it expects to hire top talent in India. The company also announced that Anil Goel has been appointed as Vice President of Engineering and India General Manager. Goel was most recently Global Chief Technology and Product Officer at OYO Hotels and Homes, and previous to that, was at Amazon as Head of Engineering of Customer Returns and Reverse Logistics Business.

“RingCentral is expanding rapidly to help bring the benefits of cloud-based business communications to customers around the world,” said Nat Natarajan, executive vice president of products and engineering at RingCentral. “Finding and attracting the very best engineering talent is critical to our business. Our expansion into India is a strategic priority and we are excited to have Anil join us to lead development of our operations there.”

Goel joins RingCentral from OYO, a technology driven chain of hotels and homes, where he helped drive exponential business growth within five years. He built a technology-first culture and innovation team of over 1,000 people across the world and transformed the company to a leading, tech-driven hospitality chain with a global presence in over 80 countries. Prior to his time at OYO, Goel was the Head of Engineering of Customer Returns and Reverse Logistics Business at Amazon where he led their overall technology strategy, architecture, development, and technical operations and launched a number of customer experience innovations.

“I am excited to join the company that is leading the work from anywhere movement. RingCentral is at the forefront of the massive shift toward new work styles, including remote and hybrid workforce models,” said Goel. “I look forward to establishing RingCentral’s operations here in India, with a focus on recruiting top talent to join our growing innovation team as we focus on enabling businesses to communicate and collaborate with their customers, partners, and employees globally, from anywhere.”

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™    (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system; Glip ®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center  solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone,   MVP, RingCentral Office, Glip, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

 

February 24, 2021

RingCentral Introduces Direct Calls from Salesforce

Sales agents can now manage customer conversations directly from Salesforce for increased efficiency and productivity

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced the release of in-app calling for Salesforce. The new feature enables sales agents to make, transfer, and control phone calls directly from Salesforce, resulting in increased productivity and efficiency, and empowering sales agents to drive improved customer engagement.

With in-app calling, sales associates can easily control and manage all customer calls without ever leaving their browser. Users can select their preferred caller ID number, organize multiple calls as separate tabs on the browser, and manage incoming and outgoing calls across devices without having to download any additional software.

“Today’s modern workforce needs the ability to communicate from anywhere using their preferred channels of choice in order to stay connected and efficient,” said Will Moxley, chief product officer at RingCentral. “Our in-app calling for Salesforce brings the capabilities of RingCentral to customer phone conversations directly within a browser, eliminating the need to switch between different apps. Our integration with Salesforce builds on our vision of providing an open platform, where users are empowered to access RingCentral’s cloud-based communications capabilities from within their applications of choice for optimal productivity across their organization.”

The capabilities are built with WebRTC technology and are the latest advancements in the growing list of features of the RingCentral for Salesforce integration that now includes:

  • In-app calling: Now using WebRTC technology, users can leverage RingCentral calling capabilities like call controls, inbound and outbound calls without ever navigating away from Salesforce. Users can also switch active calls between different RingCentral endpoints.
  • High Velocity Sales (HVS): By powering the telephony side of a sales cadence, sales reps have the ability to “click-to-call” right from their work queue for added convenience.
  • Intelligent performance reporting: Users can view a complete dashboard of a team’s performance. Now, users can edit and customize the RingCentral Analytics data as a native Salesforce report through RingCentral’s Cloud Phone Report.
  • Click-to-call: Users can place calls from within Salesforce by clicking on any phone number, saving time and improving call efficiency.
  • Instant screen pop-up: Incoming calls trigger screen pop ups with a 360° view of the caller, enabling quality interactions.
  • Call logs: With advanced features such as offline call logging and multi-call log option, agents can address their most important tasks first.
  • Effortless meeting scheduling: Seamlessly schedule RingCentral Video meetings from Salesforce.
  • Integration with the Salesforce app: Reach out to customers on the fly by calling or texting right from Account, Contact, or Lead tabs.
  • Work-from-anywhere access: Connect on both Windows® and Mac® devices, using any popular browser.
  • Interface flexibility: Users canwork the way they prefer, in Salesforce Classic or Salesforce Lightning UI.

Sales teams are using RingCentral for Salesforce to improve business continuity, automate tedious tasks, and easily access call history information needed to deliver personalized customer experiences. RingCentral customer Buffalo Americas is a global provider of networking, storage and multimedia solutions for the home and small business environments as well as for system builders and integrators. With in-app calling for Salesforce, Buffalo Americas has been able to easily train their remote sales teams to call customers directly from within their Salesforce browser for fast and efficient call management.

“RingCentral for Salesforce has made our salesforce more productive, and is incredibly simple to deploy and use,” said Ben DeLaurier, Director of Customer Support, Buffalo Americas. “In-app calling allows all of my Salesforce users to have full calling capabilities right from within the RingCentral for Salesforce app. In addition, training users has become simpler and faster. This has been a great help with all of my users, especially in light of a now-distributed workforce.”

The new in-app calling feature is available now as part of RingCentral for Salesforce on the Salesforce AppExchange. To learn more about this new feature, read our blog, RingCentral for Salesforce: leveraging WebRTC for in-app calling.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™    (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system; Glip ®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center  solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©  2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral Office, Glip, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

 

February 16, 2021

RingCentral Appoints Former U.S. Secretary of Education Arne Duncan to Board of Directors

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today appointed former U.S. Secretary of Education, Arne Duncan to the company’s board of directors.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20210216006024/en/

Arne Duncan, courtesy of RingCentral

Arne Duncan, courtesy of RingCentral

“Over the past year we have learned the importance of being able to communicate effectively from wherever we are,” said Secretary Duncan. “RingCentral’s vision of enabling people to learn and work from anywhere presents some intriguing opportunities for us all to rethink how this next generation of communications technologies will empower us as individuals, families, businesses and our communities. I look forward to working with my fellow board members on this exciting journey.”

Secretary Duncan was U.S. Secretary of Education from January 2009 through December 2015 as part of the Obama Administration. Prior to his federal government service, he was CEO of Chicago Public Schools for eight years, and he is currently a senior fellow at the University of Chicago Harris School of Public Policy. He is also the managing partner at Emerson Collective, an organization dedicated to removing barriers so people can live to their full potential. He currently leads Chicago CRED, a nonprofit trying to achieve a transformative reduction in gun violence in Chicago. Secretary Duncan graduated magna cum laude from Harvard University in 1987, majoring in sociology.

“Secretary Duncan brings a broad understanding and experience of the challenges that our communities will have to address over the next decade,” said Vlad Shmunis, founder, chairman and CEO of RingCentral. “RingCentral appreciates the knowledge, experience and perspectives of trusted advisors. I am excited to have him join our Board on this journey. I know his contributions will have a great impact.”

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™    (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system; Glip ®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center   solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone,   MVP, RingCentral Office, Glip, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

 

February 16, 2021

RingCentral Announces Fourth Quarter 2020 Results

RingCentral Office® ARR up 39% to $1.2 billion

Subscriptions Revenue up 34%

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced financial results for the fourth quarter ended December 31, 2020.

Fourth Quarter Financial Highlights

  • Total revenue increased 32% year over year to $335 million.
  • Subscriptions revenue increased 34% year over year to over $306 million.
  • Annualized Exit Monthly Recurring Subscriptions (ARR) increased 35% year over year to $1.3 billion.
  • RingCentral Office® ARR increased 39% year over year to $1.2 billion.
  • Mid-market and Enterprise ARR increased 49% year over year to $713 million.
  • Enterprise ARR increased 55% year over year to $454 million.
  • Channel ARR increased 55% year over year to $465 million.
  • TCV deals over $1 million were a new record, up over 50% sequentially, including two over $10 million.

“Fourth quarter was outstanding, driven by robust growth across the business with strong contributions from the channel and our key partners led by Avaya, AT&T, and Atos,” said Vlad Shmunis, RingCentral’s founder, chairman and CEO. “We are also excited to add Vodafone Business as a key partner as we continue to expand our global distribution network to meet the rising worldwide demand for cloud-based communication solutions. We believe RingCentral is uniquely positioned to address business communication needs in the new work from anywhere environment with a well-differentiated Message Video Phone™ (MVP™) cloud solution. With the recent addition of our Smart Video Meetings solution, RingCentral Glip™, we can now address our customers’ needs even better to communicate via any mode, on any device, anywhere as they continue on their digital transformation journey.”

Financial Results for the Fourth Quarter 2020

  • Revenue: Subscriptions revenue of over $306 million increased 34% year over year and accounted for 92% of total revenue. Other revenue of $28 million increased 20% year over year, reflecting higher adoption of RingCentral apps in the current work from anywhere environment. Total revenue was $335 million for the fourth quarter of 2020, up from $253 million in the fourth quarter of 2019, representing 32% growth.
  • Operating Income (Loss): GAAP operating loss was ($29) million, compared to a GAAP operating loss of ($20) million in the same period last year, primarily driven by higher share-based compensation and amortization of acquisition intangibles, partially offset by lower costs for acquisition related matters. Non-GAAP operating income was $34 million, compared to a non-GAAP operating income of $24 million in the same period last year.
  • Net Income (Loss) Per Share: GAAP net loss per share was ($0.02), compared to ($0.30) in the same period last year. The lower loss was primarily driven by higher mark-to-market gains associated with investments and strategic partnerships and lower costs for acquisition related matters, partially offset by higher share-based compensation, amortization of acquisition intangibles, and amortization of debt discount and issuance costs. Non-GAAP net income per diluted share was $0.29, compared to $0.22 per diluted share in the same period last year. The fourth quarters of 2020 and 2019 reflected a 22.5% non-GAAP tax rate. There were no material cashtaxes given our net operating loss carryforwards.
  • Cash and Cash Equivalents: Total cash and cash equivalents at the end of the fourth quarter of 2020 was $640 million, which reflects a one-time payment related to a recent strategic partnership, as well as $69 million cash paid for partial repurchase of our 2023 convertible senior notes. This compares to $746 million at the end of the third quarter of 2020.

Financial Results for the Full Year 2020

  • Revenue: Subscriptions revenue of $1.1 billion increased 33% and accounted for 92% of total revenue. Other revenue of $97 million increased 15%, reflecting higher adoption of RingCentral apps in the current work from anywhere environment. Total revenue was $1.2 billion, up from $903 million in 2019, representing 31% growth.
  • Operating Income (Loss): GAAP operating loss was ($113) million, compared to a GAAP operating loss of ($46) million in 2019, primarily driven by higher share-based compensation and amortization of acquisition intangibles, partially offset by lower costs for acquisition related matters. Non-GAAP operating income was $115 million, compared to a non-GAAP operating income of $83 million in 2019.
  • Net Income (Loss) Per Share: GAAP net loss per share was ($0.94), compared to ($0.64) in 2019, primarily driven by higher share-based compensation, amortization of acquisition intangibles, and amortization of debt discount and issuance costs, partially offset by higher mark-to-market gains associated with investments and strategic partnerships and lower costs for acquisition related matters. Non-GAAP net income per diluted share was $0.98, compared to $0.82 in 2019. 2020 and 2019 reflected a 22.5% non-GAAP tax rate. There were no material cashtaxes given our net operating loss carryforwards.

Additional Highlights

Platform

  • Launched RingCentral Glip™, a free, unlimited, easy-to-use solution that offers high quality and high-availability video and audio conferencing, seamlessly integrated with team messaging, file sharing, contact, task, and calendar management - resulting in a Smart Video Meetings™ experience. It includes innovative pre-meeting, in-meeting, and post-meeting capabilities - all for free. Glip® video meetings last up to 24-hours for up to 100 people, and provide a completely integrated team collaboration capability.
  • Announced acquisition of certain technology assets of DeepAffects, a leading conversational intelligence pioneer that uses artificial intelligence (AI) to analyze business conversations and extract meaningful insights. DeepAffects brings powerful AI capabilities that will enable RingCentral to deliver enhanced pre-meeting, in-meeting and post-meeting experiences for customers.
  • Announced new innovations including RingCentral Embeddable™ for RingCentral Video™, enabling developers to quickly integrate video meeting capabilities such as scheduling, joining, and hosting directly from their custom enterprise workflows. Also announced a Call Supervision, Monitoring, and Streaming API, enabling developers to add real-time transcription of a call or use Natural Language Processing and Artificial Intelligence.
  • RingCentral UK announced that the company has secured the United Kingdom National Cyber Security Centre’s (NCSC) Cyber Essentials Plus certification. The Cyber Essentials Plus certification demonstrates robust practice across operational processes and resilient cyber defenses.
  • Announced that RingCentral Office® has achieved three internationally recognized ISO certifications including ISO 27001, ISO 27017, and ISO 27018 for information security best practices. With these third-party certifications in place, RingCentral meets a stringent set of requirements around security and privacy.

Partnerships

  • Announced a strategic partnership with Vodafone Business to deliver new cloud-based communications services. Together the companies will create a new co-branded, cloud-based service that will be the lead UCaaS solution for Vodafone Business, and also offer Contact Center as a Service (CCaaS) to Vodafone Business customers.
  • In partnership with Avaya, announced that Avaya Cloud Office™ by RingCentral® is expanding availability to five of the largest economies in Europe - Austria, Belgium, Germany, Italy, and Spain.
  • Announced that Atos SE is deploying Unify Office by RingCentral to over 30,000 workers in over 20 countries. Unify Office by RingCentral will be integrated by direct routing into Atos’ Microsoft Teams digital workplace environment providing a seamless single pane of glass for communications both internally and externally.
  • In partnership with Atos SE, launched Unify Office by RingCentral in the United States, United Kingdom, and Australia.
  • Announced an expansion of the partnership between RingCentral and TELUS to serve broader sizes of businesses. The two companies will work together to now enable Canadian small businesses to easily transition their legacy phone systems to the cloud via TELUS Business Connect, an all-in-one communications solution for message, video, and phone.
  • Announced that Horizon Telecom, a leading carrier-neutral provider of communication and connectivity for global enterprises, will offer RingCentral Office® to large-scale multinational enterprises around the world.
  • Announced a new partnership between RingCentral and Stack8. The partnership will enable Stack8 to offer RingCentral’s Unified Communications as a Service platform to their large enterprise customers around the world. Additionally, Stack8 will provide RingCentral Office® and an international cloud phone system to all customers.

People

  • Announced that Mignon Clyburn has been appointed to the company’s board of directors. Clyburn served as a Commissioner of the U.S. Federal Communications Commission from 2009 to 2018, including as acting chair. Prior to her federal appointment, Clyburn served 11 years on the Public Service Commission of South Carolina and worked for nearly 15 years as publisher of the Coastal Times, a Charleston weekly newspaper focused on the African American community.
  • Announced that Nat Natarajan has joined the company as its Executive Vice President of Products and Engineering. Natarajan brings more than 20 years of experience as a global operations, product, technology, and organizational leader. Natarajan joins from Ancestry where he was Chief Product Officer and Chief Technology Officer. Prior to Ancestry, Natarajan was Senior Vice President, Chief Product and Technology Officer for Intuit’s TurboTax, and also Chief Information Security and Fraud Officer.
  • Announced that Jaya Kumar has joined the company as its Chief Marketing Officer (CMO). Kumar brings more than 25 years of experience with multiple Fortune 100 companies including PepsiCo and Kraft Foods/Mondelez where he held both president and CMO positions. Most recently he was Global CMO at Capital Group, the world’s largest fund manager with over $2.2 trillion in assets under management.
  • Announced that Matthew Bishop has been appointed as Chief Digital Officer. Bishop spent over 18 years at Microsoft, most recently as Corporate Vice President of Commercial Strategy and Operations of Microsoft’s Worldwide Commercial Business. He joined RingCentral from Core Scientific, where he served as Chief Administrative Officer after leaving Microsoft.
  • Announced that Heather Hinton has joined RingCentral as the company’s Chief Information Security Officer (CISO). Hinton joins RingCentral from IBM, where she spent 13 years in various leadership positions, most recently as vice president and IBM distinguished engineer, and CISO for the company’s Cloud and Cognitive Software business unit.

Recognition

  • Announced that Gartner has recognized RingCentral as a Leader in the 2020 Magic Quadrant for Unified Communications as a Service, Worldwide report.* In the Magic Quadrant report, published on November 11, 2020, RingCentral was positioned furthest for completeness of vision in the Leaders quadrant. This is RingCentral’s sixth year in a row being named to the Leaders quadrant.
  • Announced that RingCentral has received the highest scores in every use case among 14 total vendors in the 2020 Gartner Critical Capabilities for Unified Communications as a Service (UCaaS), Worldwide report.* In the report, Gartner evaluated UCaaS vendors across the following five identified use cases: Mobility and Remote Working, Integrated Contact Center, Midsize Enterprise, Multinational Organization, and Large Enterprise.
  • Announced that RingCentral ranked first and highest for growth in the 2020 Frost Radar™ UCaaS Market Report from Frost & Sullivan for the second year in a row. RingCentral was also ranked as the number one market share leader in a separate report issued by Frost & Sullivan focused on growth opportunities in the UCaaS market.
  • Announced that RingCentral’s executive and investor relations leadership were named to Institutional Investor’s prestigious 2021 All-America Executive Team. For the second consecutive year, the team achieved the ‘Most Honored’ company distinction and ranked in the top three positions across all categories in the software sector of CEO, CFO, and Investor Relations.

Financial Outlook

Full Year 2021 Guidance:

  • Total revenue range of $1.475 to $1.490 billion, representing annual growth of 25% to 26%.
  • Subscriptions revenue range of $1.365 to $1.375 billion, representing annual growth of 26% to 27%.
  • GAAP operating margin range of (21.7%) to (20.4%).
  • Non-GAAP operating margin range of 10.0% to 10.1%.
  • Non-GAAP tax rate assumed to be 22.5%. No material cash taxes expected given net operating loss carryforwards.
  • Non-GAAP EPS range of $1.20 to $1.24 based on 94.0 to 94.5 million fully diluted shares.
  • Share-based compensation range of $410 to $420 million, amortization of debt discount and issuance costs of $65 million, and amortization of acquisition intangibles range of $45 to $48 million.

First Quarter 2021 Guidance:

  • Total revenue range of $337 to $340 million, representing annual growth of 26% to 27%.
  • Subscriptions revenue range of $311.5 to $313.5 million, representing annual growth of 28% to 29%.
  • GAAP operating margin range of (15.1%) to (13.8%).
  • Non-GAAP operating margin range of 8.6% to 8.8%.
  • Non-GAAP tax rate assumed to be 22.5%. No material cash taxes expected given net operating loss carryforwards.
  • Non-GAAP EPS range of $0.24 to $0.25 based on 93.5 million fully diluted shares.
  • Share-based compensation range of $66 to $68 million, amortization of debt discount and issuance costs of $16 million, and amortization of acquisition intangibles range of $11 to $12 million.

For a reconciliation of our forecasted non-GAAP operating margin, see “Reconciliation of Forecasted Operating Margin GAAP Measures to Non-GAAP Measures.” We have not reconciled our forecasted non-GAAP EPS to its respective forecasted GAAP measure because we do not provide guidance on it. We do not provide guidance on forecasted GAAP EPS because of the inherent uncertainty and complexity involved in forecasting the intercompany remeasurement gain (loss), gain (loss) associated with investments and strategic partnerships, gain (loss) on early debt conversions, and provision (benefit) from income taxes, which could be significant reconciling items between the non-GAAP and respective GAAP measures. The intercompany remeasurement gain (loss) is affected by the movement in various exchange rates relative to the U.S. Dollar, which is difficult to predict and subject to constant change. We do not provide guidance on gain (loss) associated with investments and strategic partnerships as it is based on future share prices, which are difficult to predict and subject to inherent uncertainties. We do not provide guidance on gain (loss) on debt early conversions as it is based on future conversion requests, future share prices, and interest rates, which are difficult to predict and are subject to inherent uncertainties. We do not provide guidance on forecasted GAAP tax rates as we do not forecast discrete tax items as they are difficult to predict. The provision (benefit) from income taxes, excluding discrete items, is expected to have an immaterial impact to our GAAP EPS. We utilized a projected long-term tax rate in our computation of the non-GAAP income tax provision. For fiscal 2021, we have determined the projected non-GAAP tax rate to be 22.5%. Accordingly, a reconciliation of the non-GAAP financial measure guidance to the corresponding GAAP measure is not available without unreasonable effort.

Conference Call Details:

  • What: RingCentral financial results for the fourth quarter of 2020 and outlook for the first quarter and full year of 2021.
  • When: February 16, 2021 at 2:00PM PT (5:00PM ET).
  • Dial-in: To access the call in the United States, please dial (877) 705-6003, and for international callers, dial (201) 493-6725. Callers are encouraged to dial into the call 10 to 15 minutes prior to the start to prevent any delay in joining.
  • Webcast: http://ir.ringcentral.com/ (live and replay).
  • Replay: Following the completion of the call through 11:59 PM ET on February 23, 2021, a telephone replay will be available by dialing (844) 512-2921 from the United States or (412) 317-6671 internationally with recording access code 13715059.

Investor Presentation Details

An investor presentation providing additional information and analysis can be found at http://ir.ringcentral.com/.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™    (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system, Glip®  the company’s free video meetings solution with team messaging that enables Smart Video Meetings™, and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone,   MVP, RingCentral Office, Glip, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

Forward-Looking Statements

This press release contains “forward-looking statements,” including but not limited to, statements regarding our future financial results, our GAAP and non-GAAP guidance, our momentum in mid-market and enterprise, contributions from channel partners, the success of our Glip solution, the success of our strategic relationships, such as our relationships with Vodafone Business, Avaya, Atos SE, TELUS, Horizon Telecom, and Stack8, our ability to expand and deepen our global distribution network, our market opportunity, our ability to address business communication needs in the new work from anywhere environment, and the effects of the COVID-19 pandemic. Forward-looking statements are subject to known and unknown risks and uncertainties, and are based on assumptions that may prove to be incorrect, which could cause actual results to differ materially from those expected or implied by the forward-looking statements. Among the important factors that could cause actual results to differ materially from those in any forward-looking statements are: the future effects of the COVID-19 pandemic, our ability to realize the anticipated benefits of our strategic relationships, such as our relationships with Vodafone Business, Avaya, Atos SE, TELUS, Horizon Telecom, and Stack8; our ability to grow at our expected rate of growth; our ability to add and retain larger and enterprise customers and enter new geographies and markets; our ability to continue to release, and gain customer acceptance of, new and improved versions of our services, including Glip and RingCentral Video; our ability to compete successfully against existing and new competitors; our ability to enter into and maintain relationships with resellers, carriers, channel partners and strategic partners; our ability to successfully and timely integrate, and realize the benefits of any significant acquisition we may make; our ability to manage our expenses and growth; and general market, political, economic, and business conditions, as well as those risks and uncertainties included under the captions “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations,” in our Form 10-Q for the quarter ended September 30, 2020, filed with the Securities and Exchange Commission, and in other filings we make with the Securities and Exchange Commission from time to time.

All forward-looking statements in this press release are based on information available to RingCentral as of the date hereof, and we undertake no obligation to update these forward-looking statements, to review or confirm analysts’ expectations, or to provide interim reports or updates on the progress of the current financial quarter.

Non-GAAP Financial Measures

Our reported financial results and financial outlook include certain Non-GAAP financial measures, including Non-GAAP subscriptions gross margin, Non-GAAP other gross margin, Non-GAAP operating margin, Non-GAAP income (loss) from operations, Non-GAAP net income (loss), Non-GAAP net income (loss) per diluted share, Non-GAAP net cash provided by (used in) operating activities, and non-GAAP free cash flow. Non-GAAP subscriptions gross margin is defined as Non-GAAP subscriptions gross profit divided by GAAP subscriptions revenue. Non-GAAP other gross margin is defined as Non-GAAP other gross profit divided by GAAP other revenue. Non-GAAP income (loss) from operations is defined as GAAP income (loss) from operations excluding share-based compensation, amortization of acquisition intangibles, and acquisition related matters including transaction costs, integration costs, restructuring costs, and acquisition-related retention payments, as well as changes in the fair value of contingent consideration obligations. Non-GAAP operating margin is defined as Non-GAAP income (loss) from operations divided by total GAAP revenue. Non-GAAP net income (loss) is defined as GAAP net income (loss) excluding share-based compensation, intercompany remeasurement gains or losses, acquisition related matters, amortization of acquisition intangibles, non-cash interest expense associated with amortization of debt discount and issuance costs related to our convertible senior notes, gain (loss) associated with investments and strategic partnerships, loss on early extinguishment of debt, tax benefit from release of valuation allowance, and the related income tax effect of these adjustments.

Non-GAAP diluted shares outstanding include the impact on shares used in per share calculations of our outstanding capped call transactions. Our outstanding capped call transactions are anti-dilutive in GAAP earnings per share but are expected to mitigate the dilutive effect of our convertible notes and therefore are included in the calculations of non-GAAP diluted shares outstanding.

Non-GAAP net cash provided by (used in) operating activities is defined as net cash provided by (used in) operating activities plus cash paid for repayments of convertible senior notes attributable to debt discount and cash paid for strategic partnerships. Non-GAAP free cash flow is defined as Non-GAAP net cash provided by (used in) operating activities reduced by purchases of property and equipment and capitalized internal-use software. We believe information regarding free cash flow provides useful information to investors in understanding and evaluating the strength of liquidity and available cash.

We have included Non-GAAP subscriptions gross margin, Non-GAAP other gross margin, Non-GAAP operating margin, Non-GAAP net income (loss), Non-GAAP net income (loss) per diluted share, Non-GAAP net cash provided by (used in) operating activities, and Non-GAAP free cash flow in this press release because they are key measures used by us to understand and evaluate our operating performance and trends, to prepare and approve our annual budget, and to develop short and long-term operational plans. In particular, the exclusion of certain expenses and cash flow items in calculating Non-GAAP subscriptions gross margin, Non-GAAP other gross margin, Non-GAAP operating margin, Non-GAAP net income (loss), Non-GAAP net income (loss) per diluted share, Non-GAAP net cash provided by (used in) operating activities, and Non-GAAP free cash flow provide useful measure for period-to-period comparisons of our business.

Although Non-GAAP subscriptions gross margin, Non-GAAP other gross margin, Non-GAAP operating margin, Non-GAAP net income (loss), Non-GAAP net income (loss) per diluted share, Non-GAAP net cash provided by (used in) operating activities, and Non-GAAP free cash flow are frequently used by investors in their evaluations of companies, these non-GAAP financial measures have limitations as analytical tools and should not be considered in isolation or as a substitute for financial information presented in accordance with GAAP. Because of these limitations, these non-GAAP financial measures should be considered alongside other financial performance measures.

Reconciliations of the Company’s non-GAAP financial measures to their most directly comparable GAAP measures has been provided in the financial statement tables included in this press release.

Other Measures

Our reported results also include our annualized exit monthly recurring subscriptions, RingCentral Office® annualized exit monthly recurring subscriptions, mid-market and enterprise annualized exit monthly recurring subscriptions, enterprise annualized exit monthly recurring subscriptions, channel partner annualized exit monthly recurring subscriptions, and net monthly subscriptions dollar retention. We define our annualized exit monthly recurring subscriptions as our monthly recurring subscriptions multiplied by 12. Our monthly recurring subscriptions equal the monthly value of all customer recurring charges contracted at the end of a given month. We believe this metric is a leading indicator of our anticipated subscriptions revenue. We calculate our RingCentral Office® annualized exit monthly recurring subscriptions in the same manner as we calculate our annualized exit monthly recurring subscriptions, except that only customer subscriptions from RingCentral Office® and RingCentral customer engagement solutions customers are included when determining monthly recurring subscriptions for the purposes of calculating this key business metric. We calculate mid-market and enterprise annualized exit monthly recurring subscriptions in the same manner as we calculate our RingCentral Office® annualized exit monthly recurring subscriptions, except that only customer subscriptions from customers generating $25,000 or more in annual recurring revenue are included. We calculate enterprise annualized exit monthly recurring subscriptions in the same manner as we calculate our RingCentral Office® annualized exit monthly recurring subscriptions, except that only customer subscriptions from customers generating $100,000 or more in annual recurring revenue are included. We calculate channel partner annualized exit monthly recurring subscriptions in the same manner as we calculate our annualized exit monthly revenue subscriptions, except that only customer subscriptions generated from channel partners are included. We define Dollar Net Change as the quotient of (i) the difference of our Monthly Recurring Subscriptions at the end of a period minus our Monthly Recurring Subscriptions at the beginning of a period minus our Monthly Recurring Subscriptions at the end of the period from new customers we added during the period, (ii) all divided by the number of months in the period. We define our Average Monthly Recurring Subscriptions as the average of the Monthly Recurring Subscriptions at the beginning and end of the measurement period.

*Disclaimer

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner, Inc., “Critical Capabilities for Unified Communications as a Service, Worldwide” Christopher Trueman, Megan Fernandez, Daniel O’Connell, Rafael Benitez, Pankil Sheth, November 17, 2020.

Gartner, Inc., “Magic Quadrant for Unified Communications as a Service, Worldwide,” Rafael Benitez, Megan Fernandez, Daniel O’Connell, Christopher Trueman, Pankil Sheth, November 11, 2020.

TABLE 1

RINGCENTRAL, INC.

CONSOLIDATED BALANCE SHEETS

(Unaudited, in thousands)

 

 

December 31, 2020

 

December 31, 2019

Assets

 

 

 

Current assets

 

 

 

Cash and cash equivalents

$

639,853

 

 

$

343,606

 

Accounts receivable, net

176,034

 

 

129,990

 

Deferred and prepaid sales commission costs

63,726

 

 

36,589

 

Prepaid expenses and other current assets

46,516

 

 

25,354

 

Total current assets

926,129

 

 

535,539

 

Property and equipment, net

142,208

 

 

89,230

 

Operating lease right-of-use assets

51,115

 

 

39,269

 

Long-term investments

213,176

 

 

132,188

 

Deferred and prepaid sales commission costs, non-current

667,779

 

 

462,344

 

Goodwill

57,313

 

 

55,278

 

Acquired intangibles, net

118,313

 

 

127,338

 

Other assets

8,564

 

 

9,561

 

Total assets

$

2,184,597

 

 

$

1,450,747

 

Liabilities, Temporary Equity, and Stockholders’ Equity

 

 

 

Current liabilities

 

 

 

Accounts payable

$

54,043

 

 

$

34,612

 

Accrued liabilities

210,654

 

 

138,729

 

Current portion of convertible senior notes, net

31,148

 

 

 

Deferred revenue

142,223

 

 

107,372

 

Total current liabilities

438,068

 

 

280,713

 

Convertible senior notes, net

1,375,320

 

 

386,889

 

Operating lease liabilities

38,722

 

 

28,516

 

Other long-term liabilities

20,241

 

 

8,929

 

Total liabilities

1,872,351

 

 

705,047

 

 

 

 

 

Temporary equity

3,787

 

 

 

 

 

 

 

Stockholders’ equity

 

 

 

Common stock

9

 

 

9

 

Additional paid-in capital

673,950

 

 

1,033,053

 

Accumulated other comprehensive income

6,806

 

 

1,948

 

Accumulated deficit

(372,306

)

 

(289,310

)

Total stockholders’ equity

$

308,459

 

 

$

745,700

 

Total liabilities, temporary equity and stockholders’ equity

$

2,184,597

 

 

$

1,450,747

 

TABLE 2

RINGCENTRAL, INC.

CONSOLIDATED STATEMENTS OF OPERATIONS

(Unaudited, in thousands, except per share data)

 

 

Three Months Ended
December 31,

 

Year Ended
December 31,

 

2020

 

2019

 

2020

 

2019

Revenues

 

 

 

 

 

 

 

Subscriptions

$

306,495

 

 

$

229,405

 

 

$

1,086,276

 

 

$

817,811

 

Other

28,041

 

 

23,460

 

 

97,381

 

 

85,047

 

Total revenues

334,536

 

 

252,865

 

 

1,183,657

 

 

902,858

 

Cost of revenues

 

 

 

 

 

 

 

Subscriptions

67,305

 

 

45,977

 

 

236,990

 

 

160,320

 

Other

23,907

 

 

20,896

 

 

86,617

 

 

70,723

 

Total cost of revenues

91,212

 

 

66,873

 

 

323,607

 

 

231,043

 

Gross profit

243,324

 

 

185,992

 

 

860,050

 

 

671,815

 

Operating expenses

 

 

 

 

 

 

 

Research and development

56,574

 

 

38,658

 

 

189,484

 

 

136,363

 

Sales and marketing

161,842

 

 

126,077

 

 

583,773

 

 

439,100

 

General and administrative

53,651

 

 

41,626

 

 

200,032

 

 

142,027

 

Total operating expenses

272,067

 

 

206,361

 

 

973,289

 

 

717,490

 

Loss from operations

(28,743

)

 

(20,369

)

 

(113,239

)

 

(45,675

)

Other income (expense), net

 

 

 

 

 

 

 

Interest expense

(16,501

)

 

(5,232

)

 

(49,281

)

 

(20,512

)

Other income, net

43,548

 

 

129

 

 

80,458

 

 

9,247

 

Other income (expense), net

27,047

 

 

(5,103

)

 

31,177

 

 

(11,265

)

Loss before income taxes

(1,696

)

 

(25,472

)

 

(82,062

)

 

(56,940

)

Provision for (benefit from) income taxes

131

 

 

(215

)

 

934

 

 

(3,333

)

Net loss

$

(1,827

)

 

$

(25,257

)

 

$

(82,996

)

 

$

(53,607

)

Net loss per common share

 

 

 

 

 

 

 

Basic and diluted

$

(0.02

)

 

$

(0.30

)

 

$

(0.94

)

 

$

(0.64

)

Weighted-average number of shares used in computing net loss per share

 

 

 

 

 

 

 

Basic and diluted

89,951

 

 

85,449

 

 

88,684

 

 

83,130

 

TABLE 3

RINGCENTRAL, INC.

CONSOLIDATED STATEMENTS OF CASH FLOWS

(Unaudited, in thousands)

 

 

Year Ended December 31,

 

2020

 

2019

Cash flows from operating activities

 

 

 

Net loss

$

(82,996

)

 

$

(53,607

)

Adjustments to reconcile net loss to net cash (used in) provided by operating activities:

 

 

 

Depreciation and amortization

75,612

 

 

37,870

 

Share-based compensation

189,600

 

 

101,354

 

Amortization of deferred and prepaid sales commission costs

47,207

 

 

30,134

 

Amortization of debt discount and issuance costs

49,031

 

 

20,337

 

Loss on early extinguishment of debt

13,284

 

 

 

Repayment of convertible senior notes attributable to debt discount

(35,020

)

 

 

Reduction of operating lease right-of-use assets

15,712

 

 

13,256

 

Unrealized gain and other related costs on investments

(80,988

)

 

3,369

 

Foreign currency remeasurement (gain) loss

(2,954

)

 

(105

)

Provision for bad debt

5,936

 

 

2,949

 

Deferred income taxes

(499

)

 

(737

)

Tax benefit from release of valuation allowance

 

 

(3,210

)

Other

512

 

 

240

 

Changes in assets and liabilities:

 

 

 

Accounts receivable

(51,980

)

 

(37,163

)

Deferred and prepaid sales commission costs

(274,908

)

 

(102,303

)

Prepaid expenses and other current assets

(20,878

)

 

(1,575

)

Other assets

266

 

 

764

 

Accounts payable

21,916

 

 

21,753

 

Accrued liabilities

62,451

 

 

27,095

 

Deferred revenue

34,851

 

 

18,845

 

Operating lease liabilities

(15,362

)

 

(13,830

)

Other liabilities

14,016

 

 

(590

)

Net cash (used in) provided by operating activities

(35,191

)

 

64,846

 

Cash flows from investing activities

 

 

 

Purchases of property and equipment

(43,618

)

 

(27,767

)

Capitalized internal-use software

(38,113

)

 

(16,526

)

Cash paid for business combination, net of cash acquired

 

 

(27,870

)

Purchases of long-term investments

 

 

(135,557

)

Cash paid for acquisition of intangible assets

(25,955

)

 

(89,060

)

Net cash used in investing activities

(107,686

)

 

(296,780

)

Cash flows from financing activities

 

 

 

Proceeds from issuance of convertible senior notes, net of issuance costs

1,627,177

 

 

 

Payments for 2023 convertible senior notes partial repurchase

(1,086,268

)

 

 

Payments for capped calls and transaction costs

(102,695

)

 

 

Proceeds from issuance of stock in connection with stock plans

41,230

 

 

29,827

 

Payments for taxes related to net share settlement of equity awards

(36,717

)

 

(14,666

)

Payment for contingent consideration for business acquisition

(3,648

)

 

(5,176

)

Repayment of financing obligations

(1,489

)

 

(943

)

Net cash provided by financing activities

437,590

 

 

9,042

 

Effect of exchange rate changes

1,534

 

 

169

 

Net increase (decrease) in cash, cash equivalents, and restricted cash

296,247

 

 

(222,723

)

Cash, cash equivalents, and restricted cash

 

 

 

Beginning of year

343,606

 

 

566,329

 

End of year

$

639,853

 

 

$

343,606

 

TABLE 4

RINGCENTRAL, INC.

RECONCILIATION OF OPERATING INCOME (LOSS)

GAAP MEASURES TO NON-GAAP MEASURES

(Unaudited, in thousands)

 

 

Three Months Ended
December 31,

 

Year Ended
December 31,

 

2020

 

2019

 

2020

 

2019

Revenues

 

 

 

 

 

 

 

Subscriptions

$

306,495

 

 

$

229,405

 

 

$

1,086,276

 

 

$

817,811

 

Other

28,041

 

 

23,460

 

 

97,381

 

 

85,047

 

Total revenues

334,536

 

 

252,865

 

 

1,183,657

 

 

902,858

 

Cost of revenues reconciliation

 

 

 

 

 

 

 

GAAP Subscriptions cost of revenues

67,305

 

 

45,977

 

 

236,990

 

 

160,320

 

Share-based compensation

(2,831

)

 

(2,095

)

 

(10,454

)

 

(6,891

)

Amortization of acquisition intangibles

(9,105

)

 

(3,310

)

 

(32,055

)

 

(6,998

)

Acquisition related matters

 

 

(81

)

 

 

 

(145

)

Non-GAAP Subscriptions cost of revenues

55,369

 

 

40,491

 

 

194,481

 

 

146,286

 

 

 

 

 

 

 

 

 

GAAP Other cost of revenues

23,907

 

 

20,896

 

 

86,617

 

 

70,723

 

Share-based compensation

(1,025

)

 

(534

)

 

(3,821

)

 

(1,850

)

Non-GAAP Other cost of revenues

22,882

 

 

20,362

 

 

82,796

 

 

68,873

 

Gross profit and gross margin reconciliation

 

 

 

 

 

 

 

Non-GAAP Subscriptions

81.9

%

 

82.3

%

 

82.1

%

 

82.1

%

Non-GAAP Other

18.4

%

 

13.2

%

 

15.0

%

 

19.0

%

Non-GAAP Gross profit

76.6

%

 

75.9

%

 

76.6

%

 

76.2

%

Operating expenses reconciliation

 

 

 

 

 

 

 

GAAP Research and development

56,574

 

 

38,658

 

 

189,484

 

 

136,363

 

Share-based compensation

(11,365

)

 

(7,132

)

 

(39,283

)

 

(23,132

)

Acquisition related matters

 

 

(341

)

 

 

 

(693

)

Non-GAAP Research and development

45,209

 

 

31,185

 

 

150,201

 

 

112,538

 

As a % of total revenues non-GAAP

13.5

%

 

12.3

%

 

12.7

%

 

12.5

%

 

 

 

 

 

 

 

 

GAAP Sales and marketing

161,842

 

 

126,077

 

 

583,773

 

 

439,100

 

Share-based compensation

(19,075

)

 

(10,736

)

 

(64,240

)

 

(38,325

)

Amortization of acquisition intangibles

(962

)

 

(929

)

 

(3,781

)

 

(3,720

)

Acquisition related matters

 

 

(8,374

)

 

4

 

 

(10,483

)

Non-GAAP Sales and marketing

141,805

 

 

106,038

 

 

515,756

 

 

386,572

 

As a % of total revenues non-GAAP

42.4

%

 

41.9

%

 

43.6

%

 

42.8

%

 

 

 

 

 

 

 

 

GAAP General and administrative

53,651

 

 

41,626

 

 

200,032

 

 

142,027

 

Share-based compensation

(17,894

)

 

(9,167

)

 

(71,802

)

 

(31,156

)

Acquisition related matters

(244

)

 

(1,947

)

 

(2,820

)

 

(4,955

)

Non-GAAP General and administrative

35,513

 

 

30,512

 

 

125,410

 

 

105,916

 

As a % of total revenues non-GAAP

10.6

%

 

12.1

%

 

10.6

%

 

11.7

%

Income (loss) from operations reconciliation

 

 

 

 

 

 

 

GAAP loss from operations

(28,743

)

 

(20,369

)

 

(113,239

)

 

(45,675

)

Share-based compensation

52,190

 

 

29,664

 

 

189,600

 

 

101,354

 

Amortization of acquisition intangibles

10,067

 

 

4,239

 

 

35,836

 

 

10,718

 

Acquisition related matters

244

 

 

10,743

 

 

2,816

 

 

16,276

 

Non-GAAP Income from operations

33,758

 

 

24,277

 

 

115,013

 

 

82,673

 

Non-GAAP Operating margin

10.1

%

 

9.6

%

 

9.7

%

 

9.2

%

TABLE 5

RINGCENTRAL, INC.

RECONCILIATION OF NET INCOME (LOSS)

GAAP MEASURES TO NON-GAAP MEASURES

(In thousands, except per share data) (Unaudited)

 

 

Three Months Ended
December 31,

 

Year Ended
December 31,

 

2020

 

2019

 

2020

 

2019

Net income (loss) income reconciliation

 

 

 

 

 

 

 

GAAP net loss

$

(1,827

)

 

$

(25,257

)

 

$

(82,996

)

 

$

(53,607

)

Share-based compensation

52,190

 

 

29,664

 

 

189,600

 

 

101,354

 

Amortization of acquisition intangibles

10,067

 

 

4,239

 

 

35,836

 

 

10,718

 

Acquisition related matters

244

 

 

21,300

 

 

2,816

 

 

26,833

 

Amortization of debt discount and issuance costs

16,418

 

 

5,188

 

 

49,031

 

 

20,337

 

Gain associated with investments and strategic partnerships

(41,683

)

 

(8,343

)

 

(89,488

)

 

(8,343

)

Loss on early extinguishment of debt

961

 

 

 

 

13,284

 

 

 

Intercompany remeasurement gain

(2,050

)

 

(383

)

 

(1,634

)

 

(119

)

Income tax expense effects (1)

(7,621

)

 

(6,105

)

 

(25,478

)

 

(24,446

)

Non-GAAP net income

$

26,699

 

 

$

20,303

 

 

$

90,971

 

 

$

72,727

 

Reconciliation between GAAP and non-GAAP weighted average shares used in computing basic and diluted net (loss) income per common share:

 

 

 

 

 

 

 

Weighted average number of shares used in computing basic net (loss) income per share

89,951

 

 

85,449

 

 

88,684

 

 

83,130

 

Effect of dilutive securities

2,845

 

 

5,783

 

 

4,144

 

 

5,393

 

Non-GAAP weighted average shares used in computing non-GAAP diluted net income per share

92,796

 

 

91,232

 

 

92,828

 

 

88,523

 

 

 

 

 

 

 

 

 

Diluted net (loss) income per share

 

 

 

 

 

 

 

GAAP net loss per share

$

(0.02

)

 

$

(0.30

)

 

$

(0.94

)

 

$

(0.64

)

Non-GAAP net income per share

$

0.29

 

 

$

0.22

 

 

$

0.98

 

 

$

0.82

 

(1) Income tax expense effects for the year ended December 31, 2019 include the tax benefit from release of valuation allowance.

TABLE 6

RINGCENTRAL, INC.

RECONCILIATION OF CASH FLOWS FROM OPERATING ACTIVITIES

GAAP MEASURES TO NON-GAAP FREE CASH FLOW MEASURES

(Unaudited, in thousands)

 

 

 

Year Ended
December 31,

 

2020

 

2019

Net cash (used in) provided by operating activities

$

(35,191

)

 

$

64,846

 

Strategic partnerships

141,584

 

 

34,500

 

Repayment of convertible senior notes attributable to debt discount

35,020

 

 

 

Non-GAAP net cash provided by operating activities

141,413

 

 

99,346

 

Purchases of property and equipment

(43,618

)

 

(27,767

)

Capitalized internal-use software

(38,113

)

 

(16,526

)

Non-GAAP free cash flow

$

59,682

 

 

$

55,053

 

TABLE 7

RINGCENTRAL, INC.

RECONCILIATION OF FORECASTED OPERATING MARGIN

GAAP MEASURES TO NON-GAAP MEASURES

(Unaudited, in millions)

 

Q1 2021

 

FY 2021

 

Low Range

 

High Range

 

Low Range

 

High Range

GAAP revenues

337.0

 

 

340.0

 

 

1,475.0

 

 

1,490.0

 

 

 

 

 

 

 

 

 

GAAP loss from operations

(51.0

)

 

(47.1

)

 

(320.5

)

 

(304.5

)

GAAP operating margin

(15.1

%)

 

(13.8

%)

 

(21.7

%)

 

(20.4

%)

Share-based compensation

68.0

 

 

66.0

 

 

420.0

 

 

410.0

 

Amortization of acquisition intangibles

12.0

 

 

11.0

 

 

48.0

 

 

45.0

 

Acquisition related matters

 

 

 

 

 

 

 

Non-GAAP income from operations

29.0

 

 

29.9

 

 

147.5

 

 

150.5

 

Non-GAAP operating margin

8.6

%

 

8.8

%

 

10.0

%

 

10.1

%

 

Investor Relations Contact:
Ryan Goodman, RingCentral
(650) 918-5356
Ryan.Goodman@ringcentral.com

Media Contact:
Mariana Leventis, RingCentral
(650) 562-6545
Mariana.Leventis@ringcentral.com

Source: RingCentral, Inc.

February 11, 2021

RingCentral Leads with First Place and Highest Growth in 2020 Frost Radar UCaaS North American Market Report from Frost & Sullivan

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced it has ranked first and highest for growth in the 2020 Frost Radar™ UCaaS Market Report from Frost & Sullivan for the second year in a row. Frost Radar is an annual North American hosted IP telephony and UCaaS Radar report, which delivers analysis of 30 providers on their growth and innovation leadership, notable accomplishments in the past year, and prospects for success based on their technology development roadmaps and effective go-to-market strategies. RingCentral was also ranked as the number one market share leader in a separate report issued by Frost & Sullivan focused on growth opportunities in the UCaaS market.

“In both 2019 and 2020, RingCentral retained its market share lead with high growth rates propped up by a robust feature set including mobility and video meetings; strong push into strategic partnerships and channels; and accelerated penetration upmarket,” said Elka Popova, global vice president for Connected Work, Frost & Sullivan. “In 2020 RingCentral captured the opportunity to enable remote working with compelling offerings (e.g., free trials), which drove traction in healthcare, education and government organizations, among other industry verticals.”

The 2020 Frost Radar UCaaS report highlights a number of key strengths for RingCentral, including:

  • Continued expansion of product capabilities centered on mobile workers and distributed organizations enabling RingCentral to cater to the growing number of people working from anywhere
  • RingCentral Office offers an enterprise-grade phone system with a broad set of UC features
  • RingCentral Global Office solution caters to multinational businesses
  • Collaborative, multi-modal user experience, with team messaging, video meetings, cloud phone system, SMS, global coverage, open integration platform, and analytics—competitively packaged and priced—set RingCentral solutions apart from most competitors
  • Flexible cloud technology and an open platform enable rapid innovation and cost-effective scalability
  • An extensive and expanding feature set addresses diverse and evolving user needs
  • Open platform and broad set of APIs enable businesses to more directly impact business processes and build a large ecosystem of ISV partners

“As the world embraces a flexible, work from anywhere environment, there is an increasing need for a reliable, trusted communications platform that will strengthen collaboration and engagement among colleagues, customers, and partners,” said Jaya Kumar, chief marketing officer, RingCentral. “We’re honored to be recognized as the leader in this report from Frost & Sullivan. Innovation is at the core of everything we do at RingCentral and we are committed to continually offering businesses with state-of-the-art collaboration and communications solutions.”

Results are based on the 2020 Frost Radar UCaaS report from Frost & Sullivan. For more information, please view a complimentary copy of the report. Results are not an endorsement of RingCentral. Visit ww2.frost.com for more details.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™    (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system; Glip ®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center   solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone,   MVP, RingCentral Office, Glip, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

 

February 10, 2021

Lush Cosmetics Selects RingCentral through CDW to Power Cloud Communications Globally

LONDON--(BUSINESS WIRE)-- RingCentral UK Ltd. and CDW, technology services and solutions provider, today announced that Lush Cosmetics has selected RingCentral® to power its business communications across its global workforce and enable them to better engage with their customers.

RingCentral UK Ltd. is a wholly-owned subsidiary of RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions.

As a growing organisation, Lush needed a communications solution capable of scaling to meet the increasing demands of their business. They worked with their longstanding IT services and solutions partner, CDW, to identify the right cloud communications solution.

According to Gavin Berwitz, Commercial Sales Director at CDW, “CDW worked as a trusted partner, assisting with capturing Lush’s requirements, providing market insights around partner differentiation, and accelerating the evaluation process. RingCentral Office® is the industry-leading solution for cloud unified communications, and is best positioned to empower Lush’s employees to deliver the best possible service to their customers and do what they do best – create innovative and ethical products. Lush is an iconic brand and a great British retail success story, and we’re proud to help them become a more resilient and adaptable business, now and far into the future.”

With multimodal capabilities including team messaging, video meetings, and a cloud phone system, RingCentral Office enables Lush employees—who are increasingly working remotely—to communicate with customers and peers across multiple channels, from any location, and on any device.

Brad Candy, Technical Operations Manager at Lush, explains, “The feedback from our team has already been hugely positive. There’s a sense of relief that we’ve now moved from the clunkiness of an on-premise system to a next-generation cloud communications solution. Updates that used to take us hours to complete previously can now be done in a matter of minutes with RingCentral. The transition was much easier than expected.”

Steve Rafferty, UK Managing Director at RingCentral adds, “We’re delighted to be working with such a well-loved global cosmetics brand, and we’re excited to see where our partnership will go in 2021. We understand that with scale comes the need for flexible solutions that not only provide robust collaboration features, but are compatible with existing company systems. We spent a lot of time customizing our offering to Lush’s specific requirements to ensure their employees be as productive as possible and engage with customers effectively.”

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™    (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system; Glip ®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center  solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone,   MVP, RingCentral Office, Glip, Smart Video Meetings and the RingCentral logo are trademarks of RingCentral, Inc.

About CDW UK

CDW UK works with its customers to provide vendor-agnostic IT solutions and manage major IT infrastructure projects. The company has an international presence in both private and public sector IT and through its global supply chain provides products and services in more than 170 countries. The CDW UK team possess the industry’s highest achievable accreditations, which means their customers can focus on running their business, not managing their IT. For more information, visit www.uk.cdw.com.

 

February 8, 2021

Zane Long, RingCentral SVP Global Channel Sales, Recognized as 2021 CRN® Channel Chief

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, video meetings, and contact center solutions, today announced that CRN®, a brand of The Channel Company, has named RingCentral’s SVP of Global Channel Sales, Zane Long, on its prestigious list of 2021 Channel Chiefs for the fifth consecutive year. The executives on this annual list include leading IT channel vendor executives who continually demonstrate outstanding leadership, influence, innovation, and growth.

The 2021 Channel Chiefs are prominent leaders who have influenced the IT channel with cutting-edge strategies, programs, and partnerships. All honorees are selected by CRN’s editorial staff based on their dedication, industry prestige, and exceptional accomplishments as channel advocates.

“CRN’s 2021 Channel Chiefs list includes the industry’s biggest channel evangelists, a group of individuals who work tirelessly on behalf of their partners and drive growth through the development of strong partner programs and innovative business strategies that help bring business-critical solutions to market,” said Blaine Raddon, CEO of The Channel Company. “The Channel Company is proud to recognize these channel influencers and looks forward to following their continued success.”

“Channel partners are essential to our success as an organization,” said Phil Sorgen, chief revenue officer of RingCentral. “It is through Zane’s leadership that we continue to drive momentum for our partner community. We are thrilled that The Channel Company recognizes Zane’s contributions, having named him a Channel Chief for five years in a row.”

CRN’s 2021 Channel Chiefs list will be featured in the February 2021 issue of CRN® Magazine and online at www.CRN.com/ChannelChiefs.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™    (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system; Glip ®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center  solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©  2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral Office, Glip, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

About The Channel Company

The Channel Company enables breakthrough IT channel performance with our dominant media, engaging events, expert consulting and education, and innovative marketing services and platforms. As the channel catalyst, we connect and empower technology suppliers, solution providers and end users. Backed by more than 30 years of unequalled channel experience, we draw from our deep knowledge to envision innovative new solutions for ever-evolving challenges in the technology marketplace. www.thechannelcompany.com

Follow The Channel Company: Twitter, LinkedIn, and Facebook.

© 2021. CRN is a registered trademark of The Channel Company, LLC. All rights reserved.

 

February 3, 2021

Foundation Building Materials Modernizes Business Operations with RingCentral’s Cloud Communications Solution

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced that Foundation Building Materials (FBM), a leading construction materials distributor for the commercial construction and residential building trade, has selected RingCentral Office® as its cloud communications solution, including team messaging, video meetings, and a cloud phone system, to enable more than 3,600 employees to work from anywhere.

With operations spread out across over 180 locations in North America, FBM was looking to centralize its business communications into one solution, moving away from its multi-vendor legacy systems. FBM also needed a more reliable solution that provided greater mobility and multi-modal communication capabilities for staff—both office workers and drivers—to work productively from anywhere.

“Reliability of service was a key factor for us, as we are a 24/7 shop and customers need to be able to reach us at all times,” said Wasi Ahmed, CIO of Foundation Building Materials. “Since onboarding with RingCentral, we have experienced zero outages and our drivers are accessible no matter where they may be on their routes. We’ve also been able to resolve one of our biggest pain points—billing. Prior to switching to RingCentral, billing was a nightmare, with having to account for multiple providers. It was impossible to forecast budget appropriately, not to mention the vast difference in the quality of service you would receive. With RingCentral, we only need to think about one communications vendor for all our needs across messaging, video, and phone for the entire company.”

Key RingCentral benefits for Foundation Building Materials include:

  • Enhanced mobility: As a distributor, the nature of FBM’s business is on-the-go. With RingCentral, FBM employees can access their business calls, team messaging, and video meetings from anywhere. This keeps them connected to their customers, partners, and peers at all times, no matter their location—be it at a construction site, in the office, at home, or on the road.
  • Trusted reliability: RingCentral’s highly reliable and redundant architecture ensures 24/7 business continuity for the company. With RingCentral, FBM has experienced higher productivity and greater efficiency in its operations.
  • Easy to administer: RingCentral offers a single application that is easy to deploy and easy to manage. By having a single application across its entire nationwide workforce, FBM is now able to streamline its communications operations into one centralized solution.

“For the construction and distribution industry, the freedom to work from anywhere is an important reality that ties directly to business outcomes. It is wonderful to see companies like FBM modernize and take advantage of cloud solutions that enable them to vastly improve the way they connect their employees and customers to ensure work gets done,” said Carson Hostetter, senior vice president, Worldwide Field Sales, RingCentral. “We are excited to be a trusted partner of FBM, and look forward to helping them power their communications in the new world of work.”

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™    (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system; Glip ®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center  solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone,   MVP, RingCentral Office, Glip, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

February 2, 2021

RingCentral Helps Developers Bring Video Meetings, Calls, and Transcription to Their Business Apps

RingCentral cloud-based communications platform now has over 50,000 developers and 5,000 custom integrations

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, is today announcing a range of new innovations designed to help developers bring improved communications capabilities to their business apps. These include:

  • RingCentral Embeddable™ for RingCentral Video™: RingCentral Video is now available via RingCentral Embeddable enabling developers to quickly integrate video meeting capabilities such as scheduling, joining, and hosting directly from their custom enterprise workflows.
  • Call Supervision, Monitoring, and Streaming API: This new Application Programming Interface (API) enables developers to add real-time transcription of a call or use Natural Language Processing (NLP) and Artificial Intelligence (AI) to assist supervisors and agents to assess performance and resolve issues quickly, respectively.

“Our vision is to bring the benefits of cloud-based communications to people anywhere on any device,” said Sangeeta Walsh, Head of Platform marketing. “Central to that is giving developers a reliable and trusted open communications platform that they can easily connect with their apps and services. These latest innovations on our Open Platform will give organizations the tools and solutions they need to transform business communications across their companies and for their customers.”

RingCentral Embeddable for RingCentral Video

RingCentral Embeddable enables developers to embed RingCentral Video in addition to voice and team messaging, into business applications in minutes. Key benefits of RingCentral Embeddable include:

  • The ability to start, join, or schedule a RingCentral Video meeting within RingCentral Embeddable
  • The ability to integrate communications and collaboration capabilities into enterprise application workflows within minutes
  • A seamless experience that eliminates the need for employees to toggle between various business and communications applications to get their work done

Chexout, a contact tracing company, being used by the State of West Virginia and other locations in the U.S., has been using RingCentral Embeddable.

Joe Paulini, CEO, Chexout, said, “The current RingCentral Embeddable product has been working quite well and we’re looking forward to continuing to partner with RingCentral and expand our offering to include RingCentral Video.”

Call Supervision, Monitoring, and Streaming API

With real-time transcription, the call supervision, monitoring, and streaming API can be leveraged by developers to build an integration that enhances customer service and the enterprise sales function. Through the integration, users can listen in on a call, with access to separate channels including the active speaker and listener for each party on the call, thereby assisting customer facing agents in resolving issues quickly and monitoring performance, which ultimately enhances the overall customer experience.

Dedicated voice specialist, Red Box, enables customers to analyze data from recorded voice conversations in order to maximize its business value. Now with RingCentral’s real-time call streaming API, joint customers of Red Box and RingCentral can access and analyze real-time transcription of conversations to enhance customer service and employee productivity.

“As the number of mobile and dispersed workforces continue to rise, it is more important than ever to provide them with the tools they need to be productive, effective, and efficient,” said Pete Ellis, chief product officer, at Red Box. “With the introduction of this latest API from RingCentral, we’re able to seamlessly integrate AI and voice analytics to capture conversations -- all in real-time. Customers then have the ability to leverage the data to drive compliance and strategic business outcomes from a conversation. The API is easy to use due to its comprehensive developer documentation and we’ve received a great deal of support from the RingCentral team.”

RingCentral App Gallery

Lastly, RingCentral also made enhancements to its RingCentral App Gallery, providing users with app collections and easy access to industry-leading integrations that work with a variety of RingCentral products and themes such as ‘Glip® by RingCentral’ and ‘Work from Anywhere.’

In addition to the above innovations, RingCentral continues to receive accolades for its developer resources, recently winning an award for Best Developer Dashboard in the 2020 DevPortal Awards. The DevPortal Awards brings together the API community to recognize, celebrate and learn from the world’s greatest developer portals and their API documentation.

For more information on building with the RingCentral API, visit https://developers.ringcentral.com.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™    (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system, Glip ®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™, and RingCentral cloud Contact Center  solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©  2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral Office, Glip, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

January 28, 2021

Atos launches Unify Office by RingCentral in the United Kingdom

Belmont, Calif., 28 January, 2021 – Atos SE (CAC40: ATO) and RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, video meetings, and contact centre solutions, today announced the first release of Unify Office (UO) in the United Kingdom. A Unified Communications-as-a-Service (UCaaS), UO enables businesses to communicate and collaborate with ease using industry-leading voice, video, and team messaging capabilities from anywhere and on any device via a single enterprise solution.

“As all organisations try to navigate the acute challenges of a third UK lockdown, the importance of long-term communication and collaboration plans are becoming clear. Unify Office by RingCentral brings leading edge capabilities of team messaging ,  cloud phone system , and high quality video into a single application, giving our customers the flexibility to work  across multiple environments to meet the new working patterns of their employees,” said David Webbley, Atos Unify Head of Northern Europe.  “Additionally, as GDPR and data compliance are now mandatory elements of our customers’ requirements Unify Office by RingCentral has been specifically designed to meet the highest UK & EU security and privacy standards.”

Unify Office offers several benefits to customers, including:

-      Seamless migration: Customers can migrate at their own pace from traditional on-premise telephony systems to Unify Office by RingCentral. They can also continue to use their existing Atos Unify OpenScape Desk phones with Unify Office.

-      Simplicity: One vendor, One offer, One solution. Whether a customer’s need is big or small we can support them with a simplified landscape to cover all their communication and collaboration needs, wherever their teams are working in the new normal.

-      Open Platform and Integrations: Easily integrate Unify Office with existing business applications, when using applications such as Salesforce, Microsoft, and Google productivity suites through 200+ pre-built integrations or with help of Atos to develop integrations for specific custom workflow.

-      Enhanced user experience: Unify Office will now offer dark theme for easier viewing, integration with Microsoft Office 365 and Google contacts for easy communication, and desktop phone updates for better navigation. 

-      New call features: Will enable users to switch from a voice call to a video call with a single click, pick-up authorised calls that are directed to another user’s extension, and setup queue overflow to extensions so that more calls are answered rather than getting routed to voicemail. 

-      Enhanced video meeting experience and security: Unify Office will include admin, host, and moderator controls, and password protection.  

-      Also, participants will now have the ability to switch their view of the video gallery to one of two new layouts: Film Strip and Active Speaker. This will provide an improved user experience so if users choose, they can focus on who is speaking or presenting without distraction from other users. 

-      Integrated team messaging: With built-in messaging, users can get more done before, during, and after meetings. Using task management, users can pin action items for easy follow-up and keep teams accountable.

“At RingCentral, we’re focused on bringing the benefits of cloud communications to businesses everywhere,” said Anand Eswaran, RingCentral’s president and chief operating officer. “With Atos Unify now available in the UK, more of Atos' customers will have access to a single, secure, and trusted business communications solution with integrated team messaging, video meetings, and an enterprise cloud phone system, enabling people and teams to be productive and efficient.” 

For more information, please visit Unify Office by RingCentral online. 


About Atos
Atos is a global leader in digital transformation with 110,000 employees and annual revenue of € 12 billion. European number one in cybersecurity, cloud and high performance computing, the group provides tailored end-to-end solutions for all industries in 73 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos operates under the brands Atos and Atos|Syntel. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Atos UCC (Unified Communications and Collaboration) refers to the former Unify Division  
Atos Unify refers to the product family of former Unify products and partner program.  

About RingCentral  
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™(MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office®, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system; Glip®the company's free video meetings solution with team messaging that enables  Smart Video Meetings™; and RingCentral cloud Contact Center solutions. RingCentral's open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world. 

©  2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral Office and the RingCentral logo are trademarks of RingCentral, Inc.

 

January 20, 2021

RingCentral Announces Date of Fourth Quarter 2020 Financial Results Conference Call

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced that it will report financial results for the fourth quarter ended December 31, 2020 after market close on Tuesday, February 16, 2021. The company also announced that it will hold a conference call on the same day at 2:00 PM Pacific Time (5:00 PM Eastern Time) to discuss its quarterly financial results.

The conference call can be accessed by dialing (877) 705-6003 from the United States or (201) 493-6725 internationally with reference to the company name and conference title, and a live webcast and replay of the conference call can be accessed from the investor relations page of RingCentral’s company website at https://ir.ringcentral.com. Following the completion of the call through 11:59 PM Eastern Time on February 23, 2021, a telephone replay will be available by dialing (844) 512-2921 from the United States or (412) 317-6671 internationally with recording access code 13715059.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™    (MVP) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system; Glip ®  the company's free video meetings solution with team messaging that enables Smart Video Meetings; and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone,   MVP, RingCentral Office, Glip, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

January 14, 2021

Atos launches Unify Office by RingCentral in U.S

Irving, Texas, January 14, 2021 – Atos SE (CAC40: ATO) and RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, video meetings, and contact center solutions, today announced the first release of Unify Office (UO) in the United States. A Unified Communications-as-a-Service (UCaaS), UO enables businesses to communicate and collaborate with ease using industry-leading voice, video, and team messaging capabilities from anywhere and on any device via a single enterprise solution.

“Customers seek communication and collaboration solutions that interact with their preferred business applications and provide future-proofed capabilities for businesses of all sizes. With Unify Office customers can leverage the unique combination of message, video, and enterprise phone system capabilities together in a single application,” said Oliver Coste, Head of Unified Communications, Atos North America. “Atos has a rich history of delivering leading edge communication and collaboration platforms in North America. Since the days of ROLM, Atos Unify solutions have supported a wide variety of customers, from the federal government, states and municipalities to manufacturers, hospitals, utilities and more. We’re excited to bring the innovative combination of RingCentral’s leading UCaaS product together with Atos’ deep system integrator capabilities to the United States. Together we have capabilities to build deeply integrated and managed digital workplaces that end users need to be competitive.”

Unify Office offers several benefits to customers, including:
-      Seamless migration: Customers can migrate at their own pace from traditional on-premise telephony systems to Unify Office by RingCentral. They can also continue to use their existing Atos Unify OpenScape CP Desk phones with Unify Office.

-      Simplicity: One vendor, One offer, One solution. Whether a customer’s need is big or small we can support them with a simplified landscape to cover all their communication and collaboration needs, wherever their teams are working in the new normal.

-      Open Platform and Integrations: Easily integrate Unify Office with existing business applications, when using applications such as Salesforce, Microsoft, and Google productivity suites through 200+ pre-built integrations or with help of Atos to develop integrations for specific custom workflow.

-      Enhanced user experience: Unify Office will now offer dark theme for easier viewing, integration with Microsoft Office 365 and Google contacts for easy communication, and desktop phone updates for better navigation. 

-      New call features: Will enable users to switch from a voice call to a video call with a single click, pick-up authorized calls that are directed to another user’s extension, and setup queue overflow to extensions so that more calls are answered rather than getting routed to voicemail.

-      Enhanced video meeting experience and security: Unify Office will include admin, host, and moderator controls, and password protection. 

-      Also, participants will now have the ability to switch their view of the video gallery to one of two new layouts: Film Strip and Active Speaker. This will provide an improved user experience so if users choose, they can focus on who is speaking or presenting without distraction from other users.

-      Integrated team messaging: With built-in messaging, users can get more done before, during, and after meetings. Using task management, users can pin action items for easy follow-up and keep teams accountable.

“At RingCentral, we’re focused on bringing the benefits of cloud communications to businesses everywhere,” said Anand Eswaran, RingCentral’s president and chief operating officer. “With Atos Unify now available in the US, more of Atos' customers will have access to a single, secure, and trusted business communications solution with integrated team messaging, video meetings, and an enterprise cloud phone system, enabling people and teams to be productive and efficient.” 

For more information, please visit Unify Office by RingCentral online. 

Atos is a global leader in digital transformation with 110,000 employees and annual revenue of € 12 billion. European number one in cybersecurity, cloud and high performance computing, the group provides tailored end-to-end solutions for all industries in 73 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos operates under the brands Atos and Atos|Syntel. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Atos UCC (Unified Communications and Collaboration) refers to the former Unify Division  
Atos Unify refers to the product family of former Unify products and partner program.

 About Atos
Atos is a global leader in digital transformation with 110,000 employees and annual revenue of € 12 billion. European number one in cybersecurity, cloud and high performance computing, the group provides tailored end-to-end solutions for all industries in 73 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos operates under the brands Atos and Atos|Syntel. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Atos UCC (Unified Communications and Collaboration) refers to the former Unify Division  
Atos Unify refers to the product family of former Unify products and partner program.  

About RingCentral 
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™    (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system, Glip ®  the company's free video meetings solution with team messaging that enables  Smart Video Meetings™, and RingCentral cloud Contact Center   solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©  2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral Office and the RingCentral logo are trademarks of RingCentral, Inc.

 

January 12, 2021

TELUS and RingCentral Expand Partnership Enabling Canadian Businesses to Transition Legacy Phone Systems to the Cloud

OTTAWA, Ontario & BELMONT, Calif.--(BUSINESS WIRE)-- TELUS (NYSE: TU), a world-leading communications and information technology company and RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced an expansion of their partnership to serve broader sizes of businesses. They will work together to now enable Canadian small businesses to easily transition their legacy phone systems to the cloud via TELUS Business Connect, an all-in-one communications solution for message, video, and phone. Offered as part of TELUS Business Connect, the new Business Connect Voice and Business Connect Voice Plus plans are built for small businesses who want to replace their basic legacy services with a cost-effective, trusted business solution and richer functionality that enables remote work and easy online management.

“Small businesses are the backbone of our economy and we want to provide them with solutions that enable them to run their business smoothly so they can focus on what matters most, and not worry about the technology,” said Marshall Berkin, vice-president of Business Products and Services at TELUS. “Through our partnership with RingCentral, small businesses can now manage their phone systems remotely, whether that’s from their in-store phone to a mobile phone or manage call routing from wherever they are, unlike traditional phone lines.”

The Business Connect Voice Plus plan enables businesses to keep lines of communication open at all times, with mobile and desktop apps, easy-to-configure call routing, voicemail-to-email capabilities, and online fax. For small businesses planning to adopt a Unified Communications as a service (UCaaS) solution in the near future, TELUS Business Connect Business Voice and Business Voice Plus provide a simple and easy first step to deploying a complete cloud communications infrastructure with messaging, video and phone capabilities.

“Our mission at RingCentral is to provide every business with the cloud communications technology they need to empower their people to work from anywhere,” said Sandra Krief, vice president of service providers, Americas at RingCentral. “Small businesses are critical to the economy and by working together with TELUS, we will ensure that these businesses have access to the very best communications services and capabilities along with strong security and reliability, ensuring they can quickly transition to the cloud and maintain operations remotely and easily cater to the current and future needs of their customers.”

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™    (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system, Glip®   the company's free video meetings solution with team messaging that enables Smart Video Meetings™, and RingCentral cloud Contact Centre   solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©  2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral Office, Glip, Smart Video Meetings and the RingCentral logo are trademarks of RingCentral, Inc.

 

January 12, 2021

RingCentral Hires Jaya Kumar as Chief Marketing Officer

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions today announced that Jaya Kumar has joined the company as its Chief Marketing Officer (CMO) reporting to Anand Eswaran, president and chief operating officer (COO) at RingCentral.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20210112005322/en/

Jaya Kumar (Photo: Business Wire)

“I am delighted to welcome Jaya to lead our world-class marketing organization,” said Anand Eswaran, president and chief operating officer at RingCentral. “Jaya has a terrific track record of envisioning and leading category changing marketing programs across several industries and geographies. The boundaries between businesses and consumers are collapsing, and Jaya’s global experience, and pioneering marketing work at this intersection of consumers and businesses will prove invaluable in RingCentral’s journey to lead the digital transformation of business communications solutions in the work from anywhere environment.”

Kumar brings more than 25 years of experience with multiple Fortune 100 companies including PepsiCo, Kraft Foods/Mondelez where he held both president and CMO positions. In addition, Jaya has worked in multiple markets of the world including Asia, Middle East, Canada, and USA. Most recently he was Global CMO at Capital Group, one of the world’s largest fund manager with over $2.2 trillion in assets under management for individuals and institutional investors.

“Throughout my career I’ve been lucky to work around the world in different industries and bring unique approaches to drive successful business outcomes. The opportunity to join a company like RingCentral that’s at the center of a major global shift as people start to work from anywhere, comes along once in a lifetime,” said Kumar. “RingCentral is well positioned to help companies of any size support a hybrid workforce using the very latest cloud communications solutions. I couldn’t be more excited to join the company. The possibilities are endless.”

Follow Jaya Kumar on LinkedIn.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™    (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system, Glip ®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™, and RingCentral cloud Contact Center   solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone,   MVP, RingCentral Office, Glip, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

 

January 7, 2021

RingCentral Appoints Security Expert Heather Hinton as Chief Information Security Officer

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, video meetings, and contact center solutions today announced that industry security veteran, Heather Hinton has joined RingCentral as the company’s Chief Information Security Officer (CISO). Hinton joins RingCentral from IBM, where she spent 13 years in various leadership positions, most recently as vice president and IBM distinguished engineer, and CISO for the company’s Cloud and Cognitive Software business unit.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20210107005134/en/

Heather Hinton (Photo: RingCentral)

Hinton brings more than 30 years of experience in Information Technology (IT) and cyber security expertise to RingCentral. Over the years, she has led product design and architecture, development, and sales and support for several organizations and was instrumental in bringing Privacy by Design thinking into IBM’s Security and Privacy by Design discipline in response to emerging privacy requirements. She has also overseen security operations and data center security, risk management, and incident response activities for large Fortune 500 customers.

“As everyone evolves to work from anywhere, it is absolutely crucial that we continue to provide our customers with a trusted cloud communications platform,” said Nat Natarajan, executive vice president of products and engineering, at RingCentral. “Heather brings incredible experience and insights on security and privacy that perfectly aligns with our vision. We are delighted to welcome her to the RingCentral family and look forward to continuing to build trust with our customers through delivering a best-in-class secure, reliable, and compliant cloud communications platform.”

While at IBM, Heather held a variety of key positions including IBM Distinguished Engineer and chief technology officer (CTO) for the company’s Security and Compliance Specialty Service Area (SSA), where she addressed security and compliance concerns for internal adopters and external clients. She was also chief architect for the Worldwide Technical Sales and Solutions group where she was responsible for driving the adoption of IBM Cloud solutions (also known as IBM Bluemix IaaS, IBM SoftLayer, and IBM Smart Cloud) with key strategic clients.

As an IBM Master Inventor, Hinton holds over 100 patents covering federated identity management, cloud security, and policy management. She was inducted into the Women in Technology Hall of Fame in 2019.

“I am excited for the opportunity to provide RingCentral customers with a trusted, reliable, and secure platform that supports customers’ digital transformation and enables their people to work from anywhere,” said Hinton. “As the concept of the workplace continues to evolve at a rapid pace, security and privacy have taken center stage. RingCentral’s commitment to security and privacy and desire to continuously delight and empower customers with broader security innovation was a big draw for me. Together with the team, I will help maintain and improve RingCentral’s current security posture and processes as we continue to drive innovation and collaboration.”

Follow Heather Hinton on LinkedIn and Twitter.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™    (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system, Glip ®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™, and RingCentral cloud Contact Center  solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone,   MVP, RingCentral Office, Glip, Smart Video Meetings and the RingCentral logo are trademarks of RingCentral, Inc.

 

January 6, 2021

RingCentral Continues Focus on Trust With Cyber Essentials Plus Certification in the United Kingdom

 

LONDON--(BUSINESS WIRE)-- RingCentral UK Ltd., a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions and a wholly-owned subsidiary of RingCentral, Inc. (NYSE: RNG) today announced that the company has secured the United Kingdom National Cyber Security Centre’s (NCSC) Cyber Essentials Plus certification. The certification, under the UK Government's Cyber Essentials scheme, was achieved following a comprehensive external audit process undertaken by Manchester based NCC Group. The Cyber Essentials Plus certification demonstrates robust practice across operational processes and resilient cyber defenses. This certification is part of RingCentral’s ongoing commitment to trust, security, and compliance.

“Trust is the currency of business communications,” said Steve Rafferty, Country Manager, United Kingdom & Ireland at RingCentral. “We are committed to ensuring that our customers can rely on the highest standards of security, compliance, and privacy. Our focus on adding the Cyber Essentials Plus certification is part of that commitment and assures our existing and future customers across the public and private sector that we’re focused on embracing the very highest standards.”

This certification underpins the company's commitment as a key supplier of services to the public sector. In addition, RingCentral undergoes frequent and proactive testing, assessments, and third-party security audits throughout the year to give customers assurance and builds on its core pillars including security, trust, privacy, transparency, and reliability.

For more information on RingCentral’s approach to trust and security, click here.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™    (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system, Glip®   the company's free video meetings solution with team messaging that enables Smart Video Meetings™, and RingCentral cloud Contact Centre   solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©  2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral Office, Glip, Smart Video Meetings and the RingCentral logo are trademarks of RingCentral, Inc.