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2019 RingCentral Press Releases

Stay on top of breaking news and stories from RingCentral—including new partnerships, customer successes, and event announcements.

August 21, 2019

Converged Technology Professionals Joins RingCentral Partner Program to Meet Rising demand for Cloud Enterprise UCaaS
Converged Technology Professionals, a unified communications and technology solutions provider, announced they have joined the RingCentral partner program to meet the growing demands for 100% cloud solutions for large enterprise entities.

August 7, 2019

RingCentral Signs Agreement with Fujitsu Across EMEA to Offer RingCentral’s Market-Leading Cloud Communications and Contact Centre Solutions for Digital Workplace Transformation
RingCentral UK Ltd., a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly-owned subsidiary of RingCentral, Inc. (NYSE: RNG), today announced an agreement with Fujitsu to provide enterprises across EMEA with cloud communications and contact centre solutions for enhanced mobility, workforce productivity, and customer engagement.

August 5, 2019

RingCentral Named a Leader in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide Report
RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that Gartner has recognized RingCentral as a Leader in the Magic Quadrant for Unified Communications as a Service, Worldwide report.* In the Magic Quadrant report, published on July 30, 2019, RingCentral was positioned furthest for completeness of vision in the Leaders quadrant.

July 24, 2019

Westcon Joins Forces with RingCentral to Enable Channel Partners to Deliver Market-Leading Cloud Communications Solutions to Enterprises
RingCentral UK Ltd., a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly-owned subsidiary of RingCentral, Inc. (NYSE: RNG), and Westcon, a value-added technology distributor, today announced they will bring a new generation of cloud communications solutions to channel partners.

July 11, 2019

RingCentral Ranked Highest for Growth and Innovation in 2019 Frost & Sullivan UCaaS Radar Report
RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced it has ranked the highest for growth and innovation in the new 2019 Frost & Sullivan UCaaS Radar Report. Frost & Sullivan’s first North American hosted IP telephony and UCaaS Radar report delivers analysis of 30 providers across growth strategy, execution, and performance, as well as their ability to develop solutions that are globally applicable and aligned with mega trends and customers’ evolving needs. RingCentral received the highest combined growth and innovation score of all the providers.

June 4, 2019

Oakland-Alameda County Coliseum to be Renamed RingCentral Coliseum
RingCentral Inc., (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that the Oakland-Alameda Coliseum will now be renamed the ‘RingCentral Coliseum.’

June 3, 2019

RingCentral’s Lisa Del Real Recognized for Contributions to the Channel
RingCentral, Inc. (NYSE: RNG), a leading provider of enterprise cloud communications, collaboration, and contact center solutions, today announced industry recognition of Vice President of Global Channel Programs and Operations Lisa Del Real’s contributions to the channel. For the second consecutive year, CRN® , a brand of The Channel Company, has named Lisa to its list of 2019 Power 100, an elite subset of its prestigious annual Women of the Channel list, to which Lisa has also been named for a sixth year in a row. The Power 100 belong to an exclusive group drawn from a larger list of women leaders whose vision and influence are key drivers of their company’s success. In addition, Lisa was selected among a prestigious few to receive the 2019 Channel Partners Circle of Excellence award for her outstanding accomplishments and unwavering dedication to the channel community.

May 16, 2019

TechnologyOne Dials Up Global SaaS Business With RingCentral Cloud Solutions
RingCentral, Inc. (NYSE:RNG) a leading provider of enterprise cloud communications, collaboration, and contact center solutions, today announced that Australia’s largest enterprise software as a service (SaaS) company, TechnologyOne (ASX:TNE), has selected RingCentral’s cloud communications platform to streamline customer engagement and connect its global workforce for increased innovation and productivity. The deployment of RingCentral will support the company’s 14 international offices across six countries and 1,200 team members worldwide, including 400 innovative developers.

May 15, 2019

RingCentral Ranked #1 in UCaaS, Third Year in a Row
RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced it has ranked first in IHS Markit 2019 Unified Communications as a Service (UCaaS) North American Scorecard for the third consecutive year. The IHS Markit annual report evaluates the top 10 North American UCaaS providers, based on market share, financial stability, market momentum, service development, and support options.

May 14, 2019

PTS Consulting Takes Its Workplace into the Future with RingCentral Unified Communications Solution
RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that PTS Consulting, a world-class technology consulting and project management business, is powering workforce and customer collaboration with RingCentral. With a goal to be better connected, PTS Consulting is focused on increasing productivity across its 12 worldwide locations, while also lowering operating costs.

May 6, 2019

RingCentral and Zoom Video Communications Announce Multi-Year Extension of Partnership
RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions and Zoom Video Communications, Inc. (“Zoom”) (NASDAQ: ZM), a leader in modern enterprise video-first unified communications solutions, today announced a multi-year extension of their partnership. This extension will allow RingCentral customers to continue replacing their legacy on-premise communications infrastructure with a best-in-class solution that leverages the combined power of RingCentral’s cloud PBX and Zoom’s video communications platform.

May 2, 2019

ARC Document Solutions Advances Digital Transformation With RingCentral Cloud Communications Solutions
RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that ARC Document Solutions (NYSE: ARC), a provider of specialized document solutions, is powering business communications across its workforce with RingCentral. In an industry ripe for disruption, ARC is focused on transforming its business to meet changing customer demands in industries such as construction, real estate management, and others as they move to digital consumption of documents. The company needed a mobile-first cloud communications solution that would scale globally as its business operations grew. As a core part of this digital transformation initiative, ARC has deployed RingCentral across more than 170 service centers and offices in North America.

April 18, 2019

Detroit Pistons Partner with RingCentral to Bring Enterprise-Grade Cloud Communications to the Organization and Enhance Fan Engagement
RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that the Detroit Pistons and RingCentral have entered into a multi-year strategic partnership.

April 16, 2019

RingCentral Partners with PCM to Bring Cloud Communications Solutions to Enterprises
RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, collaboration and contact center solutions, today announced a partnership with PCM, Inc. (NASDAQ:PCMI), a leading technology solutions provider, to bring cloud communications solutions to enterprises across North America and the UK.

April 10, 2019

RingCentral Named Official Business Communications Partner of the Oakland A’s
The Oakland A’s today announced RingCentral, Inc. (NYSE: RNG) as the team’s official business communications partner. The business-to-business partnership will integrate RingCentral’s technology into the A’s front office in combination with a marketing collaboration between the A’s and RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact center solutions.

April 9, 2019

RingCentral Engage Digital Integrates with Google Dialogflow to Enhance Customer Engagement
RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced the integration of RingCentral Engage Digital™, a digital customer engagement platform, with Google Dialogflow, a machine learning development suite for conversational interface to connect customers to businesses. With this new integration, RingCentral Engage Digital customers can now leverage the machine learning capabilities of Google Dialogflow to efficiently manage the rapidly growing volume of digital customer interactions. In addition, enterprises can now better prioritize agent workloads to focus on critical customer interactions. RingCentral will showcase this newly integrated solution at Google NEXT, April 9 – 11, in San Francisco, CA.

April 3, 2019

RingCentral Announces Appointment of Godfrey Sullivan to Its Board of Directors
RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced the appointment of Godfrey Sullivan to its board of directors. Sullivan has served as chairman of the board of directors of Splunk, Inc., an enterprise software company, since 2011 and previously as president and chief executive officer (CEO) of Splunk from 2008 to 2015.

April 1, 2019

RingCentral Achieves 5-Star Rating in CRN’s 2019 Partner Program Guide
RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that CRN ® , a brand of The Channel Company, has given RingCentral a 5-Star rating in its 2019 Partner Program Guide. This annual guide identifies the strongest and most successful partner programs in the channel today, offered by the top technology suppliers for IT products and services. The 5-Star rating recognizes an elite subset of companies that offer solution providers the best partnering elements in their channel programs.

March 12, 2019

RingCentral Expands Open Platform Capabilities with RingCentral Embeddable and Extended API Library
RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced the expansion of its open platform with RingCentral Embeddable , enabling developers to easily and quickly embed communications into their enterprise applications. RingCentral also announced extensions to its API library with new e-Discovery and message retention APIs. These new solutions will be showcased at the RingCentral booth #1806 at Enterprise Connect, March 18–21, in Orlando.

March 12, 2019

New RingCentral Persist Solution Maintains Services in the Event of Internet Outage at Customer Locations
RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced, RingCentral Persist™, a new solution that enables enterprise customers to maintain communications services in case of an Internet failure at a customer’s location. RingCentral Persist will enable customers to continue communications services including emergency calling, extension-to-extension dialing, and inbound and outbound calling. RingCentral Persist is easy to deploy for IT and delivers a seamless experience for end users. RingCentral will showcase this new solution at booth #1806 at Enterprise Connect, March 18 - 21, in Orlando.

March 7, 2019

NHS Professionals Selects RingCentral’s Cloud Communications Solutions to Support Digital Transformation Initiatives
RingCentral UK Ltd., a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly owned subsidiary of RingCentral, Inc. (NYSE: RNG), today announced it has been selected by NHS Professionals (NHSP), the market leader in managed flexible worker services, to support NHSP’s digital transformation initiatives. With a growing mobile and distributed workforce, NHSP needed a cloud-based communications solution with capabilities including voice, video, online meetings, team messaging, and SMS to enable flexible and remote working for NHSP’s staff. In addition, NHSP is deploying RingCentral’s cloud contact centre solution to enhance customer engagement and agent productivity.

February 26, 2019

Survey Shows Disjointed Communications Technologies Fail Customers
RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today released a new report, Overcoming the Digital Disconnect: How Disjointed Communications Technologies Are Letting Customers Down — and How to Solve It . Based on a global survey of 2,000 customer-facing employees by CITE Research, the report reveals a direct connection between employee and customer engagement. The data shows that disjointed communications technologies not only harm employee productivity and morale, but also hurt customer satisfaction and the bottom line.

February 13, 2019

Zane Long, RingCentral SVP Global Channel Sales, Recognized as 2019 CRN® Channel Chief
RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, announced today that CRN ® , a brand of The Channel Company, has named RingCentral SVP Global Channel Sales Zane Long to its prestigious list of 2019 Channel Chiefs for the third consecutive year. The top IT channel leaders included on this list continually strive to drive growth and revenue in their organizations through their channel partners.

February 11, 2019

RingCentral Signs Cloud Communications Provider Contract with Columbia University to Support 44,000 Faculty and Students
RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, has signed an agreement with Columbia University, one of the world’s leading research institutions, for a cloud communications platform to support 44,000 faculty and students. Columbia University needed to replace its legacy on-premises communications systems to provide greater mobility and enhanced student to student and student to faculty collaboration. The University will deploy 14,000 seats of RingCentral Office ® to faculty, which includes voice, video, team messaging, online meetings, SMS, and fax, and will roll out team messaging to 30,000 students.

February 6, 2019

RingCentral Secures Two New Government Contracting Vehicles for State, Local & Education Clients
RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that it has secured major government contracting vehicles, including:

February 4, 2019

RingCentral Secures NASPO ValuePoint Cloud Services Cooperative Agreement Enabling Streamlined Procurement for State, Local & Education Clients
RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that public sector clients can now purchase RingCentral cloud communications solutions through NASPO ValuePoint. NASPO ValuePoint is a cooperative purchasing program facilitating public procurement solicitations and agreements using a lead-state model. This will be managed and administered on behalf of RingCentral by Quest Media & Supplies, Inc.

January 31, 2019

Insureon Leverages RingCentral’s Cloud Communications Open Platform to Integrate Machine Learning and Artificial Intelligence Solutions to Boost Sales
RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that Insureon has selected RingCentral for its robust voice communications capabilities and open API platform enabling sophisticated custom integration with multiple applications. Insureon is an online insurance marketplace for businesses to compare quotes online from top US providers. With a focus on streamlining its growing telesales operations nationally, Insureon built a custom machine learning integration with RingCentral to surface real-time feedback to agents while they are on sales calls and drive optimal performance. As a result, Insureon has seen an over 50 percent increase in customer conversion rates and a 45 percent decrease in call-handle times for its agents.

January 14, 2019

RingCentral Announces Definitive Agreement to Acquire Connect First to Expand its Customer Engagement Portfolio
RingCentral, Inc., (NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions, today announced that it has entered into a definitive agreement to acquire Connect First, a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies. Connect First’s platform is deployed by customers such as the ASPCA, Carnival Cruise Line, Party City, PBS, United Way, and Business Process Outsourcers (BPOs) for large service providers such as Charter Cable, Comcast, and SiriusXM.
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