RingCentral Press Releases

Stay on top of breaking news and stories from RingCentral—including new partnerships, customer successes, and event announcements.
Articles archive: 2021

April 15, 2021

Atos and RingCentral Announce ‘Unify Video by RingCentral’ in Europe

PARIS & BELMONT, Calif.--(BUSINESS WIRE)-- Atos and RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, video meetings, and contact center solutions, today announced the launch of Unify Video by RingCentral in Europe. A standalone video with team messaging product, Unify Video is designed to enhance online meetings and enable people to work smarter and communicate and collaborate from anywhere.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20210415005170/en/

The new solution is a powerful entrant into the enterprise video collaboration market, which has seen rapid growth through the course of 2020. Unify Video, based on RingCentral’s integrated video meeting with team messaging solution, provides users with high quality and high-availability video meetings, seamlessly integrated with team messaging, file sharing, contact, task, and calendar management - resulting in a Smart Video Meetings™ experience. In addition, Unify Video offers secure video meetings based on WebRTC with seven layers of application security.

“Flexibility is key to continued productivity in these uncertain times. Unify Video by RingCentral offers customers enterprise-grade quality video integrated with team messaging, delivered and operated from Europe ensuring that compliance requirements are met around data sovereignty and security,” said Robert Vassoyan, EVP, Head of Unified Communications and Collaboration and Head of Healthcare and Life Sciencesat Atos. “We believe Unify Video by RingCentral is the natural next step for existing Circuit and Atos Unify OpenScape customers who are looking for a comprehensive cloud-based video and team messaging solution.”

Unify Video adopts RingCentral’s rapid innovation cycles and customers can enjoy industry-leading capabilities such as enhanced meeting security, noise reduction, cloud recordings, closed captioning, single sign on, no downloads, one click device switch and thousands of custom business app integrations.

Leveraging the existing Unify Office by RingCentral infrastructure, Unify Video will be delivered from the same data center in Frankfurt, Germany.

“Business communications has rapidly expanded from single mode video meetings to collaborative experiences that combine video and messaging to address pre-, during- and post-meeting needs,” said Anand Eswaran, president and chief operating officer at RingCentral . “Unify Video by RingCentral has been designed to make our meetings smarter. It combines great video capabilities with team messaging that enables real-time collaboration into one single solution while adhering to the specific needs of data protection of our European customers.”

Availability

Unify Video will be available in Germany, France, Austria, The Netherlands, Spain, Italy and Belgium during Q2 with more countries to follow. Pricing starts from 8.99 Euros per user per month and be available directly from Atos at www.unifyoffice.com/now and from Atos Unify Channel Partners.

About Atos

Atos is a global leader in digital transformation with 110,000 employees and annual revenue of € 12 billion. European number one in cybersecurity, cloud and high performance computing, the group provides tailored end-to-end solutions for all industries in 73 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos operates under the brands Atos and Atos|Syntel. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Atos Unify refers to the product family of former Unify products and partner program.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office®, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system, Glip®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™, and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, RingCentral Cloud PBX, Message Video Phone, MVP, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

Investor Relations Contact:
Ryan Goodman, RingCentral
(650) 918-5356
Ryan.Goodman@ringcentral.com

Press Contacts:
Laura Fau
+33 6 73 64 04 18
laura.fau@atos.net

Jyotsna Grover
650-513-8712
jyotsna.grover@ringcentral.com

Source: RingCentral, Inc.

April 8, 2021

Eclipse Technology Solutions Partners with RingCentral to Bring Cloud Based Communications Services to Enterprise Customers

MISSISSAUGA, Ontario & BELMONT, Calif.--(BUSINESS WIRE)-- Eclipse Technology Solutions, a leading provider specializing in the delivery of transformative, end-to-end technology solutions and services, today announced a new partnership with RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions. Eclipse will offer RingCentral’s market-leading unified communications as a service (UCaaS) solutions as the lead cloud communications offer to enterprise customers in Canada enabling them to work from anywhere.

“Our focus is on delivering great technology solutions to drive real business value for our customers,” said Robert Stroud, CEO, at Eclipse. “In a world where workforces will increasingly work from anywhere, RingCentral’s leading UCaaS solutions bring the right capabilities to ensure people can communicate, collaborate and connect on any device in any location.”

Leveraging RingCentral’s UCaaS solutions, Eclipse Technology will enable customers to accelerate their digital transformation from their legacy on-premise systems to cloud-based technology. Through this partnership, enterprise customers will get access to the leading Message Video Phone™ (MVP™) communications platform of RingCentral Office® with contact center, global capabilities, and professional services.

Additionally, with RingCentral Cloud PBX™ for Microsoft Teams, Eclipse’s customers using Microsoft Teams will have access to more robust cloud PBX capabilities without ever having to leave the Teams interface on mobile, web, and desktop. RingCentral also provides broader integrations with Microsoft Teams that enhance user productivity across the platform.

“As the world resumes to a sense of normalcy, the way we work will evolve with some of us working from home, others in the office, a coffee shop or somewhere in between,” said Michael Abenhaim, area vice president, service providers Canada, at RingCentral. “By bringing the benefits of RingCentral’s UCaaS solutions to Eclipse’s customer base we will enable them to meet the growing demands of their people and their business.”

About Eclipse

Eclipse is a leading provider of a wide range of services and solutions to help power businesses and optimize business processes. Eclipse develops future-focused, bespoke technology solutions that drive business performance and accelerate growth with solution packages that enable the secure transformation of business operations, communications and networking needs. Eclipse provides practical consultative services with an extensively certified professional services assessment, deployment and integration options and ongoing customized fully outsourced or hybrid managed solutions. Eclipse is headquartered in Ontario, Canada, and present in Saint Petersburg, Florida.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office®, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system, Glip®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™, and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, RingCentral Global Office, RingCentral Global Connect Network, RingCentral Cloud PBX, Message Video Phone, MVP, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

Eclipse
Alida Harcevic
+1 905 593 1771
aharcevic@eclipsetechnology.com

RingCentral
Jyotsna Grover
+1 650 513 8712
jyotsna.grover@ringcentral.com

Source: RingCentral, Inc.

April 7, 2021

Houston County Board of Education Supports Teachers and Distance Learners with RingCentral

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced that Houston County Board of Education is utilizing RingCentral to create a district-wide support center for its teachers and distance learners. The Houston County School District, which educates 30,000 K-12 students across 37 campuses, uses RingCentral’s cloud-based communications solution to enable the district’s small but nimble team to categorize, manage and field enquiries from staff and students who were experiencing difficulty with their digital homeschooling set-up.

Houston County Board had to solve the same unique challenge that faced schools all over the world: how to address growing concerns from parents and students about how to deal with technical issues on top of moving to education from home. The district began receiving large volumes of technical support calls from families and teachers and realized that most calls fell into a few standard categories. These included questions about online learning platforms, challenges students were experiencing with their laptops, and login or account problems.

Fortunately, Houston County Board, who had already deployed RingCentral’s cloud-based communications solution, were able to rapidly set up a technical support center to manage incoming inquiries in under an hour.

“During the pandemic, when the county went into lockdown and we were all working remotely, it was tremendously beneficial to be able to quickly create call groups to manage common issues and get them fixed,” said Brian Trent, director of Technology for the Houston County Board of Education. “The benefits of having RingCentral went beyond our makeshift support center. The SMS text feature using the school’s numbers, meant a teacher or administrator who couldn’t take a parent’s call could still respond via SMS text.”

“We all know that 2020 was a tough year for teachers, students and parents transitioning to remote learning,” said Nat Natarajan, executive vice president of Products and Engineering at RingCentral. “It’s great to see a customer use RingCentral in an innovative way like Houston County Board has to help ease through a difficult transition.”

For more information on how Houston County Board implemented RingCentral’s solution, view the case study.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™   (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system, Glip ®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™, and RingCentral cloud Contact Center  solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone,  MVP, RingCentral Office, Glip, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

Mariel Santos
mariel.santos@ringcentral.com
650-830-4493

Source: RingCentral, Inc.

April 6, 2021

AT&T Business Raises the Bar for Business Phone Service

DALLAS, April 6, 2021 /PRNewswire/ --

What's the news?

AT&T* Business erases the line between business wireline and mobile phone service with AT&T Office@Hand Wireless. Available today, AT&T Office@Hand Wireless introduces game-changing communication tools for businesses to remove complexity and communicate more efficiently and effectively. In today's ultra-competitive environment, this can mean delivering better service, building lasting customer relationships and improving employee productivity.

Why is this important?

AT&T* Business erases the line between business wireline and mobile phone service with AT&T Office@Hand Wireless. Available today, AT&T Office@Hand Wireless introduces game-changing communication tools for businesses to remove complexity and communicate more efficiently and effectively. In today's ultra-competitive environment, this can mean delivering better service, building lasting customer relationships and improving employee productivity.

The future of work can be summed up with one word—flexibility. As businesses continue to assess how to optimize their operations and plot their next moves, flexibility will be critical to growth and success. According to recent studies, as many as 74% of employers plan to allow their employees to work from home permanently.

No matter their size, industry or location, phones continue to serve as a business gateway for revenue generation and collaborative problem solving. As things evolve, it may grow even more critical.

Whether the workforce is in the office, at home or even the café down the street, AT&T Office@Hand Wireless empowers users with a single phone number that allows businesses to maintain a high-performing voice presence across all devices—mobile, desk phones, tablets and personal computers. It also ensures that important features are available no matter the device including:

         
  • Native dialing and voicemail options mean no extra software to disrupt normal workflows
  •      
  • Simultaneous and sequential ring options enable better service by minimizing calls going to voicemail
  •      
  • A cloud-based Auto Receptionist voice response service routes calls quickly to wherever your employees are working
  •      
  • Universal Outbound Number ID for every employee displays company information for better brand recognition
  •      
  • An easy-to-use web portal allows for simple configuration and control features such as voicemail and corporate directories
  •      
  • Fast deployment that could have businesses up and running within minutes
  •      
  • 24/7 support so that users have help whenever they need it

This can all be integrated into the leading AT&T Office@Hand collaboration platform built together with RingCentral, giving users another seamless way to initiate and capture calls with colleagues and customers.

When paired together with AT&T Mobility service, users can optimize their connections using AT&T's LTE network as well as its 5G network that now covers 230M Americans in 14,000 cities and towns and AT&T 5G+ is now available in parts of 38 cities in the U.S.

What are people saying?

"While the pandemic accelerated the needs of businesses to decentralize their operations, we've seen this trending for years. Businesses need the tools to activate their workforce from anywhere to compete, grow and even survive in today's environment. AT&T Office@Hand Wireless gives them a communications tool providing a powerful way to adapt to shifts on the playing field." – Rich Shaw, Vice President, Voice and Collaboration, AT&T Business

"Together with AT&T, we look forward to meeting the needs of businesses who want to empower their employees to work across any mode, any device and from anywhere. Combining Office@Hand with AT&T's 5G network delivers blazing speed, high bandwidth with low latency, and the enhanced security needed for mobile communications." – Homayoun Razavi, Senior Vice President, Global Service Providers at RingCentral

"During the global crisis, many businesses found themselves at the mercy of various factors outside of their control. This has highlighted the importance of using advanced technology to enable greater business agility and the ability to promptly respond when disaster strikes. Modern, mobile-first communications and collaboration tools enable business users to maintain vital connections, both internally and with customers and partners, regardless of their physical location." – Elka Popova, VP of Connected Work Research, Frost & Sullivan

Where can I find more information?

For more information on AT&T Office@Hand Wireless, please visit here.


*About AT&T Communications
We help family, friends and neighbors connect in meaningful ways every day. From the first phone call 140+ years ago to mobile video streaming, we @ATT innovate to improve lives. AT&T Communications is part of AT&T Inc. (NYSE:T). For more information, please visit us at att.com.

March 31, 2021

RingCentral and Alcatel-Lucent Enterprise Announce the Availability of Rainbow Office, Powered by RingCentral, in Eight European Countries

Rainbow Office, now available in Austria, Belgium, France, Germany, Ireland, Italy, Spain, and the Netherlands

PARIS, France & BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, video meetings, and contact center solutions and Alcatel-Lucent Enterprise, a leading provider of communications, networking and cloud solutions, today announced the launch of Rainbow Office, powered by RingCentral, a Unified Communications as a Service (UCaaS) solution, in eight European countries including Austria, Belgium, France, Germany, Ireland, Italy, Spain, and the Netherlands.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20210331005365/en/

Resulting from a strategic partnership between the two companies, Rainbow Office, powered by RingCentral, combines the latest in UCaaS technology from RingCentral with market-leading telephony and networking products and services from Alcatel-Lucent Enterprise’s portfolio.

“Businesses today need communications solutions that are modern, agile, and secure,” said Jack Chen, CEO of Alcatel-Lucent Enterprise. “With Rainbow Office, we are offering customers the communications solutions they need to be productive from anywhere in the world. The integrated team messaging, video, and cloud phone system capabilities from RingCentral, combined with our ability to deliver customized technology experiences to businesses in networking, communications, and cloud is a true differentiator in these markets.”

Leveraging Rainbow Office, business customers will be able to accelerate their migration to cloud communications solutions and be effective and efficient from anywhere, regardless of their location.

“We believe that organizations need business communications solutions that meet the needs of people working from anywhere - whether that’s in the office, at home, a coffee shop, or anywhere in-between,” said Anand Eswaran, president and chief operating officer, RingCentral. “With Rainbow Office, users can efficiently and securely collaborate from anywhere and on any device via a single enterprise solution. We are excited to partner with Alcatel-Lucent Enterprise to bring the power of our industry-leading integrated Message Video Phone™ (MVP™) platform capabilities to their customers.”

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office®, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system, Glip®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™, and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone,   MVP, RingCentral Office, Glip, Smart Video Meetings and the RingCentral logo are trademarks of RingCentral, Inc.

About Alcatel-Lucent Enterprise

Alcatel-Lucent Enterprise delivers the customized technology experiences enterprises need to make everything connect. ALE provides digital-age networking, communications and cloud solutions tailored to ensure customers’ success, with flexible business models in the cloud, on premises, and hybrid. All solutions have built-in security and limited environmental impact. Over 100 years of innovation have made Alcatel-Lucent Enterprise a trusted advisor to more than 830,000 customers in 100 countries around the world. The privately-owned company with headquarters in France has over 2900 direct business partners worldwide, achieving an effective global reach with a local focus. For more information: https://www.al-enterprise.com

LinkedIn, Facebook, Twitter, Instagram.

Jyotsna Grover, RingCentral
+ 1 650-513-8712
jyotsna.grover@ringcentral.com

Carine Bowen, Alcatel-Lucent Enterprise
+33 1 55 66 31 09
press@al-enterprise.com

Source: RingCentral, Inc.

March 24, 2021

ecotel Announces Partnership with RingCentral to Enable Businesses Across Germany to Work from Anywhere

DÜSSELDORF, Germany & BELMONT, Calif.--(BUSINESS WIRE)-- ecotel communication ag, a leading provider of IT and telecommunication solutions for business customers in Germany and RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions today announced a close partnership whereby RingCentral will be the lead Unified Communications as a Service (UCaaS) offer for customers of all sizes transitioning to the cloud. As part of the partnership, ecotel will offer RingCentral Office®, a UCaaS platform that provides team messaging, video meetings, and a cloud phone system to customers. It will also provide customers with value-added services including migration, adoption, and integration to help customers rapidly move to the cloud.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20210324005323/en/

RingCentral Office will seamlessly integrate with ecotel’s existing voice portfolio for a smooth transition of their legacy communications systems to the cloud. ecotel will be the first licensed service provider in Germany to launch this integrated service together with RingCentral.

“We are excited to bring the flexibility and agility of UCaaS to our customers across Germany,” said Markus Hendrich, Chief Digital Officer, ecotel communication ag. “With RingCentral’s unified solution, our customers can provide their people with all the communications services they need. This includes team messaging, video meetings, and a cloud phone system, all in one app enabling them to work, collaborate, and communicate anytime, anywhere and from any device, leading to the digitization of business communications in Germany.”

Through this partnership, ecotel will leverage the RingCentral open API platform, empowering customers to revolutionize the way their organizations communicate and collaborate through custom integrations to fit their specific needs.

“As people work from anywhere, cloud-based communications platforms are critical for businesses to sustain and drive business growth,” said Marco Meier, Regional Vice President, Service Provider Sales at RingCentral. “Through our partnership with ecotel, we will provide cutting-edge communications solutions that give organizations in Germany an opportunity to adapt to the new era of work, with the flexibility to connect and collaborate from anywhere on any device.”

About ecotel communication ag

ecotel communication AG (shortly ecotel, XETRA: EE4C) has been operating nationwide in Germany since 1998 and specializes in the marketing of IT and telecommunications solutions in different segments. The ecotel group is headquartered in Düsseldorf, Germany. Including its subsidiaries and holdings, ecotel has a total of about 300 employees. Currently ecotel serves more than 50,000 customers nationwide, providing 50,000 data connections and more than 360,000 voice channels.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™    (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system; Glip ®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center   solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

Ecotel Communication AG Media Contacts

PR office:
Business and Financial Media
Annette Drescher (Assistant to the Executive Board)
Phone: ++49 211-55 007-740
Fax: ++49 211-55 007 5 740
E-mail: presse@ecotel.de

Trade Media
Bernadette Loosen-Flanz (PR)
Tel.: ++49 211-55 007-316
Fax: ++49 211-55 007 5 316
E-mail: presse@ecotel.de

RingCentral Media Contact

Jyotsna Grover
jyotsna.grover@ringcentral.com
(+1) 650-513-8712

Source: RingCentral, Inc.

March 22, 2021

RingCentral Acquires Security Technology to Deliver More Secure Business Communications and Video Meetings

New technology will enable RingCentral to offer end-to-end encryption across its global communications platform

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced the acquisition of the technology and engineering team at Kindite, a developer of leading cryptographic technologies that mitigate and reduce security and privacy risks to information and applications in the cloud. The new technology will be incorporated into RingCentral’s global communications platform, providing customers with enhanced security capabilities including end-to-end encryption.

“Security and reliability are paramount in enabling employees to work from anywhere,” said Heather Hinton, chief information security officer at RingCentral. “With this team’s leading-edge security technology, we will accelerate our ability to deliver end-to-end encryption and continue to enhance our commitment to deliver the highest level of security capabilities for our global communications platform, benefiting customers everywhere.”

The Kindite engineering team has developed a data-protection platform that incorporates a unique set of cryptographic key orchestration technologies which delivers enhanced security, privacy and compliance. These technologies allow cloud applications to process encrypted data without decryption, creating a secure “zero-trust” cloud environment.

“We established Kindite to bring the very latest technological capabilities to address security and privacy in the cloud,” said Maor Cohen, co-founder and CEO of Kindite. “It’s fantastic we can bring these security capabilities to customers around the world while enhancing the RingCentral platform with the next generation of security technologies.”

RingCentral will use Kindite as a cornerstone for building its world-class security capability. The terms of the transaction were not disclosed. The transaction closed in Q1 2021 and is not estimated to have a material financial impact for the quarter ending March 31, 2021.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™    (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system; Glip ®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center  solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone,   MVP, RingCentral Office, Glip, Smart Video Meetings and the RingCentral logo are trademarks of RingCentral, Inc.

Mariana Leventis
mariana.leventis@ringcentral.com
(650) 562-6545

Source: RingCentral, Inc.

March 11, 2021

Small and Mid-Sized Businesses Lead the Transition to Working from Anywhere

New study from RingCentral finds the majority of SMBs welcoming hybrid work

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced the findings of its 2021 State of Hybrid Work report, an in-depth look at how small and medium businesses (SMBs) are managing their workforces during the COVID-19 pandemic.

The report includes findings from interviews with over 1,000 respondents from companies employing from one to a hundred employees. It suggests that the majority of small and medium businesses have already embraced people working from anywhere and plan to support a mix of in-office and remote working for the long term future. According to these findings, while the majority of organizations plan to support a hybrid workforce post-pandemic, smaller businesses are the early movers today.

“The way businesses connect and communicate has fundamentally changed and perhaps contrary to popular opinion, SMBs are at the forefront of this change,” said Faiza Hughell, senior vice president, SMB at RingCentral. “The pandemic forced small businesses to rapidly adapt causing a shift in attitude towards remote work. Now SMBs have emerged as early adopters of hybrid work, leading the charge when it comes to supporting employees working from anywhere.”

Five major themes in the report include:

  1. SMBs are shifting to hybrid work, now and in the future: Small and medium businesses were typically operating either completely or mostly in-office pre-COVID. According to the data, the majority of businesses are already shifting to hybrid work, with 3 in 5 businesses partially remote.Most respondents expect their organizations to eventually return to work in a less office-dependent way, as 67% say they don’t anticipate returning to the office 5 days a week post-COVID.
  2. Attitudes toward remote work have evolved: SMBs, and especially companies with 51 to 100 employees, may view remote work as more of an asset than a hindrance. According to the study, 66% of respondents view remote working positively and 1 in 3 view their workplace as “extremely remote-friendly.”
  3. Disconnection at work is on the rise: Interactions at work have clearly dropped, as more than one-fourth of respondents say they have less frequent work interactions with coworkers, customers, and prospects. However, most expect the amount of in-person interaction to increase slightly in a year’s time, but according to the data, interactions won’t return to pre-COVID levels. Pre-COVID, 44% of respondents said that more than 75% of their job involves interacting with coworkers and customers in person. Now, it's dropped to 29% and respondents expect it to go to 36% in a year.
  4. Productivity levels remain mostly consistent: According to respondents, the amount of work they are able to accomplish has mostly stayed the same, with 3 in 5 reporting that their productivity levels have remained consistent during the past few months, while only 1 in 4 businesses have experienced a decrease in productivity.
  5. Businesses are using a variety of communication modes to work productively from anywhere: Businesses conveyed that they are using phone calls, texts, team messaging, and video meetings more frequently, with younger employees (age 18-39) preferring team messaging and video and older employees (age 55+) preferring email and phone communication. One third of respondents have a more positive view of video meetings vs. six months ago.

RingCentral has published a full overview of the report online, along with a blog that provides a detailed analysis of the study, and dives into the actions that employees and business owners are taking in light of these findings.

Methodology

  • RingCentral and Bredin Inc. conducted an online survey among US companies with 1 to 100 employees.
  • A total of 1,000 individuals completed the survey.
  • Research was conducted between October 8–19, 2020.
  • Characteristics of survey respondents:
    • The majority of respondents hold a principal position or are individual contributors.
    • Companies fully open for business represented 61%, companies open on a limited basis represented 34%, and companies closed with plans to reopen represented 5%.
    • 62% of respondents are aged 56–74, 18% aged 40–55, 10% aged 24–39, 9% aged 75+, and 1% aged 18–23.
    • The majority of respondents represent companies that are 2–20+ years old.
    • Industries represented include professional services (32%), retail/wholesale (27%), personal services/training (22%), and manufacturing (19%).

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™    (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system; Glip ®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center  solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©  2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral Office, Glip, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

Lela Gradman
lela.gradman@ringcentral.com
+1-650-525-6264

Source: RingCentral, Inc.

March 4, 2021

RingCentral Named a Leader in Two IDC MarketScape UCaaS Reports for Enterprise and SMB Segments

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced that it has been recognized as a Leader in two IDC MarketScape reports for UCaaS Enterprise and small and medium-sized business (SMB) market segments. The Enterprise report evaluates 19 different vendors that sell to organizations with 1000 or more employees, while the SMB report evaluates 15 different vendors that sell to organizations with fewer than 1,000 employees. In both reports, RingCentral was named a Leader.

The two new IDC MarketScape reports are:

- IDC MarketScape: Worldwide UCaaS Service Providers for Enterprise 2021 Vendor Assessment (Doc #US47452521, February 2021) and

- IDC MarketScape: Worldwide UCaaS Service Providers for SMB 2021 Vendor Assessment (Doc #US47452421, February 2021)

IDC estimates that worldwide UCaaS service provider revenue, including Over the Top (OTT) providers, will reach $16.1 billion in 2024 in its Worldwide UCaaS Service Provider Forecast, 2020–2024 (Doc #US46763020, Aug 2020). As businesses look for ways to empower employees to communicate easily, share information, and meet as needed with colleagues, customers, and partners, opportunities to use UCaaS solutions expand around the world.

“Enterprises should consider RingCentral when they need a UCaaS platform that has an emphasis on security and reliability and has been integrated across a broad portfolio of unified communications and collaboration solution elements with access to a platform that comes with numerous integrations to enterprise software and services,” said Denise Lund, research director, Worldwide Telecom and Unified Communications at IDC. “RingCentral offers SMBs a good value with its RingCentral Office solution, but the company has also made a significant investment in its free video conferencing and team messaging solution with RingCentral Glip, to address the entry point barrier for any business to easily start their journey to a full cloud communications solution.”

The 2021 IDC MarketScape Reports for Enterprise and SMB highlight a number of key strengths for RingCentral in each segment, but the commonality between the two reports include:

  • Mobility: RingCentral has built its UCaaS solution with mobile as a major use case, an approach that allows it to be considered by organizations that have communications and collaboration needs for employees that have broad roles and may work outside of a set office environment.
  • Reliability and Security: RingCentral has a UCaaS platform that places an emphasis on reliability and security, with compliance on major standards (i.e., HIPAA and FINRA) that are important to its customers.
  • Integration capabilities: RingCentral offers a broad portfolio of unified communications and collaboration solution elements with access to a platform that comes with various integrations to enterprise software and services.

Carson Hostetter, senior vice president of Worldwide Field Sales at RingCentral said, “We’re observing a major shift in how we work, how we communicate, and how we collaborate. RingCentral is helping Enterprise organizations support their workforce to work from anywhere with secure, reliable cloud-based communications. We’re proud to be recognized by the IDC MarketScape report as a Leader in UCaaS. The combination of an enterprise-ready platform that easily integrates with existing enterprise applications and adds capabilities such as team messaging, video meetings, and a cloud phone system is exactly what large organizations need to help their people work productively from anywhere.”

Faiza Hughell, senior vice president for Small to Medium Business at RingCentral said, “Small and medium-sized businesses are at the heart of every economy in the world. Enabling those organizations to support their people working from anywhere with the same capabilities as larger firms is our business. We support them as their needs change and as they expand their business. We are thrilled that the IDC MarketScape report recognizes our capabilities and our commitment to giving these organizations the very best communications capabilities.”

Results are based on the 2021 IDC MarketScape UCaaS reports. For more information on the Enterprise report, please view this complimentary excerpt. For more information on the SMB report, please view this complimentary excerpt.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office®, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system, Glip®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™, and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone,  MVP, RingCentral Office, Glip, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

About IDC MarketScape

About IDC MarketScape: IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.

Mariel Santos
mariel.santos@ringcentral.com
650-830-4493

Source: RingCentral, Inc.

February 25, 2021

RingCentral Opens Innovation Centers in India

Amazon and OYO veteran Anil Goel joins as Vice President of Engineering and India General Manager

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, video meetings, and contact center solutions, today announced plans to open two new innovation centers in India. The centers, which will be located in Bangalore and Gurgaon, will undertake research and development for RingCentral’s suite of products. This is the latest stage of the company’s global expansion and it expects to hire top talent in India. The company also announced that Anil Goel has been appointed as Vice President of Engineering and India General Manager. Goel was most recently Global Chief Technology and Product Officer at OYO Hotels and Homes, and previous to that, was at Amazon as Head of Engineering of Customer Returns and Reverse Logistics Business.

“RingCentral is expanding rapidly to help bring the benefits of cloud-based business communications to customers around the world,” said Nat Natarajan, executive vice president of products and engineering at RingCentral. “Finding and attracting the very best engineering talent is critical to our business. Our expansion into India is a strategic priority and we are excited to have Anil join us to lead development of our operations there.”

Goel joins RingCentral from OYO, a technology driven chain of hotels and homes, where he helped drive exponential business growth within five years. He built a technology-first culture and innovation team of over 1,000 people across the world and transformed the company to a leading, tech-driven hospitality chain with a global presence in over 80 countries. Prior to his time at OYO, Goel was the Head of Engineering of Customer Returns and Reverse Logistics Business at Amazon where he led their overall technology strategy, architecture, development, and technical operations and launched a number of customer experience innovations.

“I am excited to join the company that is leading the work from anywhere movement. RingCentral is at the forefront of the massive shift toward new work styles, including remote and hybrid workforce models,” said Goel. “I look forward to establishing RingCentral’s operations here in India, with a focus on recruiting top talent to join our growing innovation team as we focus on enabling businesses to communicate and collaborate with their customers, partners, and employees globally, from anywhere.”

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™    (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system; Glip ®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center  solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone,   MVP, RingCentral Office, Glip, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

Mariel Santos
mariel.santos@ringcentral.com
650-830-4493

Source: RingCentral, Inc.

February 24, 2021

RingCentral Introduces Direct Calls from Salesforce

Sales agents can now manage customer conversations directly from Salesforce for increased efficiency and productivity

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced the release of in-app calling for Salesforce. The new feature enables sales agents to make, transfer, and control phone calls directly from Salesforce, resulting in increased productivity and efficiency, and empowering sales agents to drive improved customer engagement.

With in-app calling, sales associates can easily control and manage all customer calls without ever leaving their browser. Users can select their preferred caller ID number, organize multiple calls as separate tabs on the browser, and manage incoming and outgoing calls across devices without having to download any additional software.

“Today’s modern workforce needs the ability to communicate from anywhere using their preferred channels of choice in order to stay connected and efficient,” said Will Moxley, chief product officer at RingCentral. “Our in-app calling for Salesforce brings the capabilities of RingCentral to customer phone conversations directly within a browser, eliminating the need to switch between different apps. Our integration with Salesforce builds on our vision of providing an open platform, where users are empowered to access RingCentral’s cloud-based communications capabilities from within their applications of choice for optimal productivity across their organization.”

The capabilities are built with WebRTC technology and are the latest advancements in the growing list of features of the RingCentral for Salesforce integration that now includes:

  • In-app calling: Now using WebRTC technology, users can leverage RingCentral calling capabilities like call controls, inbound and outbound calls without ever navigating away from Salesforce. Users can also switch active calls between different RingCentral endpoints.
  • High Velocity Sales (HVS): By powering the telephony side of a sales cadence, sales reps have the ability to “click-to-call” right from their work queue for added convenience.
  • Intelligent performance reporting: Users can view a complete dashboard of a team’s performance. Now, users can edit and customize the RingCentral Analytics data as a native Salesforce report through RingCentral’s Cloud Phone Report.
  • Click-to-call: Users can place calls from within Salesforce by clicking on any phone number, saving time and improving call efficiency.
  • Instant screen pop-up: Incoming calls trigger screen pop ups with a 360° view of the caller, enabling quality interactions.
  • Call logs: With advanced features such as offline call logging and multi-call log option, agents can address their most important tasks first.
  • Effortless meeting scheduling: Seamlessly schedule RingCentral Video meetings from Salesforce.
  • Integration with the Salesforce app: Reach out to customers on the fly by calling or texting right from Account, Contact, or Lead tabs.
  • Work-from-anywhere access: Connect on both Windows® and Mac® devices, using any popular browser.
  • Interface flexibility: Users canwork the way they prefer, in Salesforce Classic or Salesforce Lightning UI.

Sales teams are using RingCentral for Salesforce to improve business continuity, automate tedious tasks, and easily access call history information needed to deliver personalized customer experiences. RingCentral customer Buffalo Americas is a global provider of networking, storage and multimedia solutions for the home and small business environments as well as for system builders and integrators. With in-app calling for Salesforce, Buffalo Americas has been able to easily train their remote sales teams to call customers directly from within their Salesforce browser for fast and efficient call management.

“RingCentral for Salesforce has made our salesforce more productive, and is incredibly simple to deploy and use,” said Ben DeLaurier, Director of Customer Support, Buffalo Americas. “In-app calling allows all of my Salesforce users to have full calling capabilities right from within the RingCentral for Salesforce app. In addition, training users has become simpler and faster. This has been a great help with all of my users, especially in light of a now-distributed workforce.”

The new in-app calling feature is available now as part of RingCentral for Salesforce on the Salesforce AppExchange. To learn more about this new feature, read our blog, RingCentral for Salesforce: leveraging WebRTC for in-app calling.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™    (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system; Glip ®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center  solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©  2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral Office, Glip, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

Lela Gradman
lela.gradman@ringcentral.com
+1-650-525-6264

Source: RingCentral, Inc.

February 16, 2021

RingCentral Appoints Former U.S. Secretary of Education Arne Duncan to Board of Directors

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today appointed former U.S. Secretary of Education, Arne Duncan to the company’s board of directors.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20210216006024/en/

Arne Duncan, courtesy of RingCentral

Arne Duncan, courtesy of RingCentral

“Over the past year we have learned the importance of being able to communicate effectively from wherever we are,” said Secretary Duncan. “RingCentral’s vision of enabling people to learn and work from anywhere presents some intriguing opportunities for us all to rethink how this next generation of communications technologies will empower us as individuals, families, businesses and our communities. I look forward to working with my fellow board members on this exciting journey.”

Secretary Duncan was U.S. Secretary of Education from January 2009 through December 2015 as part of the Obama Administration. Prior to his federal government service, he was CEO of Chicago Public Schools for eight years, and he is currently a senior fellow at the University of Chicago Harris School of Public Policy. He is also the managing partner at Emerson Collective, an organization dedicated to removing barriers so people can live to their full potential. He currently leads Chicago CRED, a nonprofit trying to achieve a transformative reduction in gun violence in Chicago. Secretary Duncan graduated magna cum laude from Harvard University in 1987, majoring in sociology.

“Secretary Duncan brings a broad understanding and experience of the challenges that our communities will have to address over the next decade,” said Vlad Shmunis, founder, chairman and CEO of RingCentral. “RingCentral appreciates the knowledge, experience and perspectives of trusted advisors. I am excited to have him join our Board on this journey. I know his contributions will have a great impact.”

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™    (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system; Glip ®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center   solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone,   MVP, RingCentral Office, Glip, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

Mariana Leventis
mariana.leventis@ringcentral.com
+1 (650) 562-6545

Source: RingCentral, Inc.

February 16, 2021

RingCentral Announces Fourth Quarter 2020 Results

RingCentral Office® ARR up 39% to $1.2 billion

Subscriptions Revenue up 34%

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced financial results for the fourth quarter ended December 31, 2020.

Fourth Quarter Financial Highlights

  • Total revenue increased 32% year over year to $335 million.
  • Subscriptions revenue increased 34% year over year to over $306 million.
  • Annualized Exit Monthly Recurring Subscriptions (ARR) increased 35% year over year to $1.3 billion.
  • RingCentral Office® ARR increased 39% year over year to $1.2 billion.
  • Mid-market and Enterprise ARR increased 49% year over year to $713 million.
  • Enterprise ARR increased 55% year over year to $454 million.
  • Channel ARR increased 55% year over year to $465 million.
  • TCV deals over $1 million were a new record, up over 50% sequentially, including two over $10 million.

“Fourth quarter was outstanding, driven by robust growth across the business with strong contributions from the channel and our key partners led by Avaya, AT&T, and Atos,” said Vlad Shmunis, RingCentral’s founder, chairman and CEO. “We are also excited to add Vodafone Business as a key partner as we continue to expand our global distribution network to meet the rising worldwide demand for cloud-based communication solutions. We believe RingCentral is uniquely positioned to address business communication needs in the new work from anywhere environment with a well-differentiated Message Video Phone™ (MVP™) cloud solution. With the recent addition of our Smart Video Meetings solution, RingCentral Glip™, we can now address our customers’ needs even better to communicate via any mode, on any device, anywhere as they continue on their digital transformation journey.”

Financial Results for the Fourth Quarter 2020

  • Revenue: Subscriptions revenue of over $306 million increased 34% year over year and accounted for 92% of total revenue. Other revenue of $28 million increased 20% year over year, reflecting higher adoption of RingCentral apps in the current work from anywhere environment. Total revenue was $335 million for the fourth quarter of 2020, up from $253 million in the fourth quarter of 2019, representing 32% growth.
  • Operating Income (Loss): GAAP operating loss was ($29) million, compared to a GAAP operating loss of ($20) million in the same period last year, primarily driven by higher share-based compensation and amortization of acquisition intangibles, partially offset by lower costs for acquisition related matters. Non-GAAP operating income was $34 million, compared to a non-GAAP operating income of $24 million in the same period last year.
  • Net Income (Loss) Per Share: GAAP net loss per share was ($0.02), compared to ($0.30) in the same period last year. The lower loss was primarily driven by higher mark-to-market gains associated with investments and strategic partnerships and lower costs for acquisition related matters, partially offset by higher share-based compensation, amortization of acquisition intangibles, and amortization of debt discount and issuance costs. Non-GAAP net income per diluted share was $0.29, compared to $0.22 per diluted share in the same period last year. The fourth quarters of 2020 and 2019 reflected a 22.5% non-GAAP tax rate. There were no material cashtaxes given our net operating loss carryforwards.
  • Cash and Cash Equivalents: Total cash and cash equivalents at the end of the fourth quarter of 2020 was $640 million, which reflects a one-time payment related to a recent strategic partnership, as well as $69 million cash paid for partial repurchase of our 2023 convertible senior notes. This compares to $746 million at the end of the third quarter of 2020.

Financial Results for the Full Year 2020

  • Revenue: Subscriptions revenue of $1.1 billion increased 33% and accounted for 92% of total revenue. Other revenue of $97 million increased 15%, reflecting higher adoption of RingCentral apps in the current work from anywhere environment. Total revenue was $1.2 billion, up from $903 million in 2019, representing 31% growth.
  • Operating Income (Loss): GAAP operating loss was ($113) million, compared to a GAAP operating loss of ($46) million in 2019, primarily driven by higher share-based compensation and amortization of acquisition intangibles, partially offset by lower costs for acquisition related matters. Non-GAAP operating income was $115 million, compared to a non-GAAP operating income of $83 million in 2019.
  • Net Income (Loss) Per Share: GAAP net loss per share was ($0.94), compared to ($0.64) in 2019, primarily driven by higher share-based compensation, amortization of acquisition intangibles, and amortization of debt discount and issuance costs, partially offset by higher mark-to-market gains associated with investments and strategic partnerships and lower costs for acquisition related matters. Non-GAAP net income per diluted share was $0.98, compared to $0.82 in 2019. 2020 and 2019 reflected a 22.5% non-GAAP tax rate. There were no material cashtaxes given our net operating loss carryforwards.

Additional Highlights

Platform

  • Launched RingCentral Glip™, a free, unlimited, easy-to-use solution that offers high quality and high-availability video and audio conferencing, seamlessly integrated with team messaging, file sharing, contact, task, and calendar management - resulting in a Smart Video Meetings™ experience. It includes innovative pre-meeting, in-meeting, and post-meeting capabilities - all for free. Glip® video meetings last up to 24-hours for up to 100 people, and provide a completely integrated team collaboration capability.
  • Announced acquisition of certain technology assets of DeepAffects, a leading conversational intelligence pioneer that uses artificial intelligence (AI) to analyze business conversations and extract meaningful insights. DeepAffects brings powerful AI capabilities that will enable RingCentral to deliver enhanced pre-meeting, in-meeting and post-meeting experiences for customers.
  • Announced new innovations including RingCentral Embeddable™ for RingCentral Video™, enabling developers to quickly integrate video meeting capabilities such as scheduling, joining, and hosting directly from their custom enterprise workflows. Also announced a Call Supervision, Monitoring, and Streaming API, enabling developers to add real-time transcription of a call or use Natural Language Processing and Artificial Intelligence.
  • RingCentral UK announced that the company has secured the United Kingdom National Cyber Security Centre’s (NCSC) Cyber Essentials Plus certification. The Cyber Essentials Plus certification demonstrates robust practice across operational processes and resilient cyber defenses.
  • Announced that RingCentral Office® has achieved three internationally recognized ISO certifications including ISO 27001, ISO 27017, and ISO 27018 for information security best practices. With these third-party certifications in place, RingCentral meets a stringent set of requirements around security and privacy.

Partnerships

  • Announced a strategic partnership with Vodafone Business to deliver new cloud-based communications services. Together the companies will create a new co-branded, cloud-based service that will be the lead UCaaS solution for Vodafone Business, and also offer Contact Center as a Service (CCaaS) to Vodafone Business customers.
  • In partnership with Avaya, announced that Avaya Cloud Office™ by RingCentral® is expanding availability to five of the largest economies in Europe - Austria, Belgium, Germany, Italy, and Spain.
  • Announced that Atos SE is deploying Unify Office by RingCentral to over 30,000 workers in over 20 countries. Unify Office by RingCentral will be integrated by direct routing into Atos’ Microsoft Teams digital workplace environment providing a seamless single pane of glass for communications both internally and externally.
  • In partnership with Atos SE, launched Unify Office by RingCentral in the United States, United Kingdom, and Australia.
  • Announced an expansion of the partnership between RingCentral and TELUS to serve broader sizes of businesses. The two companies will work together to now enable Canadian small businesses to easily transition their legacy phone systems to the cloud via TELUS Business Connect, an all-in-one communications solution for message, video, and phone.
  • Announced that Horizon Telecom, a leading carrier-neutral provider of communication and connectivity for global enterprises, will offer RingCentral Office® to large-scale multinational enterprises around the world.
  • Announced a new partnership between RingCentral and Stack8. The partnership will enable Stack8 to offer RingCentral’s Unified Communications as a Service platform to their large enterprise customers around the world. Additionally, Stack8 will provide RingCentral Office® and an international cloud phone system to all customers.

People

  • Announced that Mignon Clyburn has been appointed to the company’s board of directors. Clyburn served as a Commissioner of the U.S. Federal Communications Commission from 2009 to 2018, including as acting chair. Prior to her federal appointment, Clyburn served 11 years on the Public Service Commission of South Carolina and worked for nearly 15 years as publisher of the Coastal Times, a Charleston weekly newspaper focused on the African American community.
  • Announced that Nat Natarajan has joined the company as its Executive Vice President of Products and Engineering. Natarajan brings more than 20 years of experience as a global operations, product, technology, and organizational leader. Natarajan joins from Ancestry where he was Chief Product Officer and Chief Technology Officer. Prior to Ancestry, Natarajan was Senior Vice President, Chief Product and Technology Officer for Intuit’s TurboTax, and also Chief Information Security and Fraud Officer.
  • Announced that Jaya Kumar has joined the company as its Chief Marketing Officer (CMO). Kumar brings more than 25 years of experience with multiple Fortune 100 companies including PepsiCo and Kraft Foods/Mondelez where he held both president and CMO positions. Most recently he was Global CMO at Capital Group, the world’s largest fund manager with over $2.2 trillion in assets under management.
  • Announced that Matthew Bishop has been appointed as Chief Digital Officer. Bishop spent over 18 years at Microsoft, most recently as Corporate Vice President of Commercial Strategy and Operations of Microsoft’s Worldwide Commercial Business. He joined RingCentral from Core Scientific, where he served as Chief Administrative Officer after leaving Microsoft.
  • Announced that Heather Hinton has joined RingCentral as the company’s Chief Information Security Officer (CISO). Hinton joins RingCentral from IBM, where she spent 13 years in various leadership positions, most recently as vice president and IBM distinguished engineer, and CISO for the company’s Cloud and Cognitive Software business unit.

Recognition

  • Announced that Gartner has recognized RingCentral as a Leader in the 2020 Magic Quadrant for Unified Communications as a Service, Worldwide report.* In the Magic Quadrant report, published on November 11, 2020, RingCentral was positioned furthest for completeness of vision in the Leaders quadrant. This is RingCentral’s sixth year in a row being named to the Leaders quadrant.
  • Announced that RingCentral has received the highest scores in every use case among 14 total vendors in the 2020 Gartner Critical Capabilities for Unified Communications as a Service (UCaaS), Worldwide report.* In the report, Gartner evaluated UCaaS vendors across the following five identified use cases: Mobility and Remote Working, Integrated Contact Center, Midsize Enterprise, Multinational Organization, and Large Enterprise.
  • Announced that RingCentral ranked first and highest for growth in the 2020 Frost Radar™ UCaaS Market Report from Frost & Sullivan for the second year in a row. RingCentral was also ranked as the number one market share leader in a separate report issued by Frost & Sullivan focused on growth opportunities in the UCaaS market.
  • Announced that RingCentral’s executive and investor relations leadership were named to Institutional Investor’s prestigious 2021 All-America Executive Team. For the second consecutive year, the team achieved the ‘Most Honored’ company distinction and ranked in the top three positions across all categories in the software sector of CEO, CFO, and Investor Relations.

Financial Outlook

Full Year 2021 Guidance:

  • Total revenue range of $1.475 to $1.490 billion, representing annual growth of 25% to 26%.
  • Subscriptions revenue range of $1.365 to $1.375 billion, representing annual growth of 26% to 27%.
  • GAAP operating margin range of (21.7%) to (20.4%).
  • Non-GAAP operating margin range of 10.0% to 10.1%.
  • Non-GAAP tax rate assumed to be 22.5%. No material cash taxes expected given net operating loss carryforwards.
  • Non-GAAP EPS range of $1.20 to $1.24 based on 94.0 to 94.5 million fully diluted shares.
  • Share-based compensation range of $410 to $420 million, amortization of debt discount and issuance costs of $65 million, and amortization of acquisition intangibles range of $45 to $48 million.

First Quarter 2021 Guidance:

  • Total revenue range of $337 to $340 million, representing annual growth of 26% to 27%.
  • Subscriptions revenue range of $311.5 to $313.5 million, representing annual growth of 28% to 29%.
  • GAAP operating margin range of (15.1%) to (13.8%).
  • Non-GAAP operating margin range of 8.6% to 8.8%.
  • Non-GAAP tax rate assumed to be 22.5%. No material cash taxes expected given net operating loss carryforwards.
  • Non-GAAP EPS range of $0.24 to $0.25 based on 93.5 million fully diluted shares.
  • Share-based compensation range of $66 to $68 million, amortization of debt discount and issuance costs of $16 million, and amortization of acquisition intangibles range of $11 to $12 million.

For a reconciliation of our forecasted non-GAAP operating margin, see “Reconciliation of Forecasted Operating Margin GAAP Measures to Non-GAAP Measures.” We have not reconciled our forecasted non-GAAP EPS to its respective forecasted GAAP measure because we do not provide guidance on it. We do not provide guidance on forecasted GAAP EPS because of the inherent uncertainty and complexity involved in forecasting the intercompany remeasurement gain (loss), gain (loss) associated with investments and strategic partnerships, gain (loss) on early debt conversions, and provision (benefit) from income taxes, which could be significant reconciling items between the non-GAAP and respective GAAP measures. The intercompany remeasurement gain (loss) is affected by the movement in various exchange rates relative to the U.S. Dollar, which is difficult to predict and subject to constant change. We do not provide guidance on gain (loss) associated with investments and strategic partnerships as it is based on future share prices, which are difficult to predict and subject to inherent uncertainties. We do not provide guidance on gain (loss) on debt early conversions as it is based on future conversion requests, future share prices, and interest rates, which are difficult to predict and are subject to inherent uncertainties. We do not provide guidance on forecasted GAAP tax rates as we do not forecast discrete tax items as they are difficult to predict. The provision (benefit) from income taxes, excluding discrete items, is expected to have an immaterial impact to our GAAP EPS. We utilized a projected long-term tax rate in our computation of the non-GAAP income tax provision. For fiscal 2021, we have determined the projected non-GAAP tax rate to be 22.5%. Accordingly, a reconciliation of the non-GAAP financial measure guidance to the corresponding GAAP measure is not available without unreasonable effort.

Conference Call Details:

  • What: RingCentral financial results for the fourth quarter of 2020 and outlook for the first quarter and full year of 2021.
  • When: February 16, 2021 at 2:00PM PT (5:00PM ET).
  • Dial-in: To access the call in the United States, please dial (877) 705-6003, and for international callers, dial (201) 493-6725. Callers are encouraged to dial into the call 10 to 15 minutes prior to the start to prevent any delay in joining.
  • Webcast: http://ir.ringcentral.com/ (live and replay).
  • Replay: Following the completion of the call through 11:59 PM ET on February 23, 2021, a telephone replay will be available by dialing (844) 512-2921 from the United States or (412) 317-6671 internationally with recording access code 13715059.

Investor Presentation Details

An investor presentation providing additional information and analysis can be found at http://ir.ringcentral.com/.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™    (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system, Glip®  the company’s free video meetings solution with team messaging that enables Smart Video Meetings™, and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone,   MVP, RingCentral Office, Glip, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

Forward-Looking Statements

This press release contains “forward-looking statements,” including but not limited to, statements regarding our future financial results, our GAAP and non-GAAP guidance, our momentum in mid-market and enterprise, contributions from channel partners, the success of our Glip solution, the success of our strategic relationships, such as our relationships with Vodafone Business, Avaya, Atos SE, TELUS, Horizon Telecom, and Stack8, our ability to expand and deepen our global distribution network, our market opportunity, our ability to address business communication needs in the new work from anywhere environment, and the effects of the COVID-19 pandemic. Forward-looking statements are subject to known and unknown risks and uncertainties, and are based on assumptions that may prove to be incorrect, which could cause actual results to differ materially from those expected or implied by the forward-looking statements. Among the important factors that could cause actual results to differ materially from those in any forward-looking statements are: the future effects of the COVID-19 pandemic, our ability to realize the anticipated benefits of our strategic relationships, such as our relationships with Vodafone Business, Avaya, Atos SE, TELUS, Horizon Telecom, and Stack8; our ability to grow at our expected rate of growth; our ability to add and retain larger and enterprise customers and enter new geographies and markets; our ability to continue to release, and gain customer acceptance of, new and improved versions of our services, including Glip and RingCentral Video; our ability to compete successfully against existing and new competitors; our ability to enter into and maintain relationships with resellers, carriers, channel partners and strategic partners; our ability to successfully and timely integrate, and realize the benefits of any significant acquisition we may make; our ability to manage our expenses and growth; and general market, political, economic, and business conditions, as well as those risks and uncertainties included under the captions “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations,” in our Form 10-Q for the quarter ended September 30, 2020, filed with the Securities and Exchange Commission, and in other filings we make with the Securities and Exchange Commission from time to time.

All forward-looking statements in this press release are based on information available to RingCentral as of the date hereof, and we undertake no obligation to update these forward-looking statements, to review or confirm analysts’ expectations, or to provide interim reports or updates on the progress of the current financial quarter.

Non-GAAP Financial Measures

Our reported financial results and financial outlook include certain Non-GAAP financial measures, including Non-GAAP subscriptions gross margin, Non-GAAP other gross margin, Non-GAAP operating margin, Non-GAAP income (loss) from operations, Non-GAAP net income (loss), Non-GAAP net income (loss) per diluted share, Non-GAAP net cash provided by (used in) operating activities, and non-GAAP free cash flow. Non-GAAP subscriptions gross margin is defined as Non-GAAP subscriptions gross profit divided by GAAP subscriptions revenue. Non-GAAP other gross margin is defined as Non-GAAP other gross profit divided by GAAP other revenue. Non-GAAP income (loss) from operations is defined as GAAP income (loss) from operations excluding share-based compensation, amortization of acquisition intangibles, and acquisition related matters including transaction costs, integration costs, restructuring costs, and acquisition-related retention payments, as well as changes in the fair value of contingent consideration obligations. Non-GAAP operating margin is defined as Non-GAAP income (loss) from operations divided by total GAAP revenue. Non-GAAP net income (loss) is defined as GAAP net income (loss) excluding share-based compensation, intercompany remeasurement gains or losses, acquisition related matters, amortization of acquisition intangibles, non-cash interest expense associated with amortization of debt discount and issuance costs related to our convertible senior notes, gain (loss) associated with investments and strategic partnerships, loss on early extinguishment of debt, tax benefit from release of valuation allowance, and the related income tax effect of these adjustments.

Non-GAAP diluted shares outstanding include the impact on shares used in per share calculations of our outstanding capped call transactions. Our outstanding capped call transactions are anti-dilutive in GAAP earnings per share but are expected to mitigate the dilutive effect of our convertible notes and therefore are included in the calculations of non-GAAP diluted shares outstanding.

Non-GAAP net cash provided by (used in) operating activities is defined as net cash provided by (used in) operating activities plus cash paid for repayments of convertible senior notes attributable to debt discount and cash paid for strategic partnerships. Non-GAAP free cash flow is defined as Non-GAAP net cash provided by (used in) operating activities reduced by purchases of property and equipment and capitalized internal-use software. We believe information regarding free cash flow provides useful information to investors in understanding and evaluating the strength of liquidity and available cash.

We have included Non-GAAP subscriptions gross margin, Non-GAAP other gross margin, Non-GAAP operating margin, Non-GAAP net income (loss), Non-GAAP net income (loss) per diluted share, Non-GAAP net cash provided by (used in) operating activities, and Non-GAAP free cash flow in this press release because they are key measures used by us to understand and evaluate our operating performance and trends, to prepare and approve our annual budget, and to develop short and long-term operational plans. In particular, the exclusion of certain expenses and cash flow items in calculating Non-GAAP subscriptions gross margin, Non-GAAP other gross margin, Non-GAAP operating margin, Non-GAAP net income (loss), Non-GAAP net income (loss) per diluted share, Non-GAAP net cash provided by (used in) operating activities, and Non-GAAP free cash flow provide useful measure for period-to-period comparisons of our business.

Although Non-GAAP subscriptions gross margin, Non-GAAP other gross margin, Non-GAAP operating margin, Non-GAAP net income (loss), Non-GAAP net income (loss) per diluted share, Non-GAAP net cash provided by (used in) operating activities, and Non-GAAP free cash flow are frequently used by investors in their evaluations of companies, these non-GAAP financial measures have limitations as analytical tools and should not be considered in isolation or as a substitute for financial information presented in accordance with GAAP. Because of these limitations, these non-GAAP financial measures should be considered alongside other financial performance measures.

Reconciliations of the Company’s non-GAAP financial measures to their most directly comparable GAAP measures has been provided in the financial statement tables included in this press release.

Other Measures

Our reported results also include our annualized exit monthly recurring subscriptions, RingCentral Office® annualized exit monthly recurring subscriptions, mid-market and enterprise annualized exit monthly recurring subscriptions, enterprise annualized exit monthly recurring subscriptions, channel partner annualized exit monthly recurring subscriptions, and net monthly subscriptions dollar retention. We define our annualized exit monthly recurring subscriptions as our monthly recurring subscriptions multiplied by 12. Our monthly recurring subscriptions equal the monthly value of all customer recurring charges contracted at the end of a given month. We believe this metric is a leading indicator of our anticipated subscriptions revenue. We calculate our RingCentral Office® annualized exit monthly recurring subscriptions in the same manner as we calculate our annualized exit monthly recurring subscriptions, except that only customer subscriptions from RingCentral Office® and RingCentral customer engagement solutions customers are included when determining monthly recurring subscriptions for the purposes of calculating this key business metric. We calculate mid-market and enterprise annualized exit monthly recurring subscriptions in the same manner as we calculate our RingCentral Office® annualized exit monthly recurring subscriptions, except that only customer subscriptions from customers generating $25,000 or more in annual recurring revenue are included. We calculate enterprise annualized exit monthly recurring subscriptions in the same manner as we calculate our RingCentral Office® annualized exit monthly recurring subscriptions, except that only customer subscriptions from customers generating $100,000 or more in annual recurring revenue are included. We calculate channel partner annualized exit monthly recurring subscriptions in the same manner as we calculate our annualized exit monthly revenue subscriptions, except that only customer subscriptions generated from channel partners are included. We define Dollar Net Change as the quotient of (i) the difference of our Monthly Recurring Subscriptions at the end of a period minus our Monthly Recurring Subscriptions at the beginning of a period minus our Monthly Recurring Subscriptions at the end of the period from new customers we added during the period, (ii) all divided by the number of months in the period. We define our Average Monthly Recurring Subscriptions as the average of the Monthly Recurring Subscriptions at the beginning and end of the measurement period.

*Disclaimer

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner, Inc., “Critical Capabilities for Unified Communications as a Service, Worldwide” Christopher Trueman, Megan Fernandez, Daniel O’Connell, Rafael Benitez, Pankil Sheth, November 17, 2020.

Gartner, Inc., “Magic Quadrant for Unified Communications as a Service, Worldwide,” Rafael Benitez, Megan Fernandez, Daniel O’Connell, Christopher Trueman, Pankil Sheth, November 11, 2020.

TABLE 1

RINGCENTRAL, INC.

CONSOLIDATED BALANCE SHEETS

(Unaudited, in thousands)

 

 

December 31, 2020

 

December 31, 2019

Assets

 

 

 

Current assets

 

 

 

Cash and cash equivalents

$

639,853

 

 

$

343,606

 

Accounts receivable, net

176,034

 

 

129,990

 

Deferred and prepaid sales commission costs

63,726

 

 

36,589

 

Prepaid expenses and other current assets

46,516

 

 

25,354

 

Total current assets

926,129

 

 

535,539

 

Property and equipment, net

142,208

 

 

89,230

 

Operating lease right-of-use assets

51,115

 

 

39,269

 

Long-term investments

213,176

 

 

132,188

 

Deferred and prepaid sales commission costs, non-current

667,779

 

 

462,344

 

Goodwill

57,313

 

 

55,278

 

Acquired intangibles, net

118,313

 

 

127,338

 

Other assets

8,564

 

 

9,561

 

Total assets

$

2,184,597

 

 

$

1,450,747

 

Liabilities, Temporary Equity, and Stockholders’ Equity

 

 

 

Current liabilities

 

 

 

Accounts payable

$

54,043

 

 

$

34,612

 

Accrued liabilities

210,654

 

 

138,729

 

Current portion of convertible senior notes, net

31,148

 

 

 

Deferred revenue

142,223

 

 

107,372

 

Total current liabilities

438,068

 

 

280,713

 

Convertible senior notes, net

1,375,320

 

 

386,889

 

Operating lease liabilities

38,722

 

 

28,516

 

Other long-term liabilities

20,241

 

 

8,929

 

Total liabilities

1,872,351

 

 

705,047

 

 

 

 

 

Temporary equity

3,787

 

 

 

 

 

 

 

Stockholders’ equity

 

 

 

Common stock

9

 

 

9

 

Additional paid-in capital

673,950

 

 

1,033,053

 

Accumulated other comprehensive income

6,806

 

 

1,948

 

Accumulated deficit

(372,306

)

 

(289,310

)

Total stockholders’ equity

$

308,459

 

 

$

745,700

 

Total liabilities, temporary equity and stockholders’ equity

$

2,184,597

 

 

$

1,450,747

 

TABLE 2

RINGCENTRAL, INC.

CONSOLIDATED STATEMENTS OF OPERATIONS

(Unaudited, in thousands, except per share data)

 

 

Three Months Ended
December 31,

 

Year Ended
December 31,

 

2020

 

2019

 

2020

 

2019

Revenues

 

 

 

 

 

 

 

Subscriptions

$

306,495

 

 

$

229,405

 

 

$

1,086,276

 

 

$

817,811

 

Other

28,041

 

 

23,460

 

 

97,381

 

 

85,047

 

Total revenues

334,536

 

 

252,865

 

 

1,183,657

 

 

902,858

 

Cost of revenues

 

 

 

 

 

 

 

Subscriptions

67,305

 

 

45,977

 

 

236,990

 

 

160,320

 

Other

23,907

 

 

20,896

 

 

86,617

 

 

70,723

 

Total cost of revenues

91,212

 

 

66,873

 

 

323,607

 

 

231,043

 

Gross profit

243,324

 

 

185,992

 

 

860,050

 

 

671,815

 

Operating expenses

 

 

 

 

 

 

 

Research and development

56,574

 

 

38,658

 

 

189,484

 

 

136,363

 

Sales and marketing

161,842

 

 

126,077

 

 

583,773

 

 

439,100

 

General and administrative

53,651

 

 

41,626

 

 

200,032

 

 

142,027

 

Total operating expenses

272,067

 

 

206,361

 

 

973,289

 

 

717,490

 

Loss from operations

(28,743

)

 

(20,369

)

 

(113,239

)

 

(45,675

)

Other income (expense), net

 

 

 

 

 

 

 

Interest expense

(16,501

)

 

(5,232

)

 

(49,281

)

 

(20,512

)

Other income, net

43,548

 

 

129

 

 

80,458

 

 

9,247

 

Other income (expense), net

27,047

 

 

(5,103

)

 

31,177

 

 

(11,265

)

Loss before income taxes

(1,696

)

 

(25,472

)

 

(82,062

)

 

(56,940

)

Provision for (benefit from) income taxes

131

 

 

(215

)

 

934

 

 

(3,333

)

Net loss

$

(1,827

)

 

$

(25,257

)

 

$

(82,996

)

 

$

(53,607

)

Net loss per common share

 

 

 

 

 

 

 

Basic and diluted

$

(0.02

)

 

$

(0.30

)

 

$

(0.94

)

 

$

(0.64

)

Weighted-average number of shares used in computing net loss per share

 

 

 

 

 

 

 

Basic and diluted

89,951

 

 

85,449

 

 

88,684

 

 

83,130

 

TABLE 3

RINGCENTRAL, INC.

CONSOLIDATED STATEMENTS OF CASH FLOWS

(Unaudited, in thousands)

 

 

Year Ended December 31,

 

2020

 

2019

Cash flows from operating activities

 

 

 

Net loss

$

(82,996

)

 

$

(53,607

)

Adjustments to reconcile net loss to net cash (used in) provided by operating activities:

 

 

 

Depreciation and amortization

75,612

 

 

37,870

 

Share-based compensation

189,600

 

 

101,354

 

Amortization of deferred and prepaid sales commission costs

47,207

 

 

30,134

 

Amortization of debt discount and issuance costs

49,031

 

 

20,337

 

Loss on early extinguishment of debt

13,284

 

 

 

Repayment of convertible senior notes attributable to debt discount

(35,020

)

 

 

Reduction of operating lease right-of-use assets

15,712

 

 

13,256

 

Unrealized gain and other related costs on investments

(80,988

)

 

3,369

 

Foreign currency remeasurement (gain) loss

(2,954

)

 

(105

)

Provision for bad debt

5,936

 

 

2,949

 

Deferred income taxes

(499

)

 

(737

)

Tax benefit from release of valuation allowance

 

 

(3,210

)

Other

512

 

 

240

 

Changes in assets and liabilities:

 

 

 

Accounts receivable

(51,980

)

 

(37,163

)

Deferred and prepaid sales commission costs

(274,908

)

 

(102,303

)

Prepaid expenses and other current assets

(20,878

)

 

(1,575

)

Other assets

266

 

 

764

 

Accounts payable

21,916

 

 

21,753

 

Accrued liabilities

62,451

 

 

27,095

 

Deferred revenue

34,851

 

 

18,845

 

Operating lease liabilities

(15,362

)

 

(13,830

)

Other liabilities

14,016

 

 

(590

)

Net cash (used in) provided by operating activities

(35,191

)

 

64,846

 

Cash flows from investing activities

 

 

 

Purchases of property and equipment

(43,618

)

 

(27,767

)

Capitalized internal-use software

(38,113

)

 

(16,526

)

Cash paid for business combination, net of cash acquired

 

 

(27,870

)

Purchases of long-term investments

 

 

(135,557

)

Cash paid for acquisition of intangible assets

(25,955

)

 

(89,060

)

Net cash used in investing activities

(107,686

)

 

(296,780

)

Cash flows from financing activities

 

 

 

Proceeds from issuance of convertible senior notes, net of issuance costs

1,627,177

 

 

 

Payments for 2023 convertible senior notes partial repurchase

(1,086,268

)

 

 

Payments for capped calls and transaction costs

(102,695

)

 

 

Proceeds from issuance of stock in connection with stock plans

41,230

 

 

29,827

 

Payments for taxes related to net share settlement of equity awards

(36,717

)

 

(14,666

)

Payment for contingent consideration for business acquisition

(3,648

)

 

(5,176

)

Repayment of financing obligations

(1,489

)

 

(943

)

Net cash provided by financing activities

437,590

 

 

9,042

 

Effect of exchange rate changes

1,534

 

 

169

 

Net increase (decrease) in cash, cash equivalents, and restricted cash

296,247

 

 

(222,723

)

Cash, cash equivalents, and restricted cash

 

 

 

Beginning of year

343,606

 

 

566,329

 

End of year

$

639,853

 

 

$

343,606

 

TABLE 4

RINGCENTRAL, INC.

RECONCILIATION OF OPERATING INCOME (LOSS)

GAAP MEASURES TO NON-GAAP MEASURES

(Unaudited, in thousands)

 

 

Three Months Ended
December 31,

 

Year Ended
December 31,

 

2020

 

2019

 

2020

 

2019

Revenues

 

 

 

 

 

 

 

Subscriptions

$

306,495

 

 

$

229,405

 

 

$

1,086,276

 

 

$

817,811

 

Other

28,041

 

 

23,460

 

 

97,381

 

 

85,047

 

Total revenues

334,536

 

 

252,865

 

 

1,183,657

 

 

902,858

 

Cost of revenues reconciliation

 

 

 

 

 

 

 

GAAP Subscriptions cost of revenues

67,305

 

 

45,977

 

 

236,990

 

 

160,320

 

Share-based compensation

(2,831

)

 

(2,095

)

 

(10,454

)

 

(6,891

)

Amortization of acquisition intangibles

(9,105

)

 

(3,310

)

 

(32,055

)

 

(6,998

)

Acquisition related matters

 

 

(81

)

 

 

 

(145

)

Non-GAAP Subscriptions cost of revenues

55,369

 

 

40,491

 

 

194,481

 

 

146,286

 

 

 

 

 

 

 

 

 

GAAP Other cost of revenues

23,907

 

 

20,896

 

 

86,617

 

 

70,723

 

Share-based compensation

(1,025

)

 

(534

)

 

(3,821

)

 

(1,850

)

Non-GAAP Other cost of revenues

22,882

 

 

20,362

 

 

82,796

 

 

68,873

 

Gross profit and gross margin reconciliation

 

 

 

 

 

 

 

Non-GAAP Subscriptions

81.9

%

 

82.3

%

 

82.1

%

 

82.1

%

Non-GAAP Other

18.4

%

 

13.2

%

 

15.0

%

 

19.0

%

Non-GAAP Gross profit

76.6

%

 

75.9

%

 

76.6

%

 

76.2

%

Operating expenses reconciliation

 

 

 

 

 

 

 

GAAP Research and development

56,574

 

 

38,658

 

 

189,484

 

 

136,363

 

Share-based compensation

(11,365

)

 

(7,132

)

 

(39,283

)

 

(23,132

)

Acquisition related matters

 

 

(341

)

 

 

 

(693

)

Non-GAAP Research and development

45,209

 

 

31,185

 

 

150,201

 

 

112,538

 

As a % of total revenues non-GAAP

13.5

%

 

12.3

%

 

12.7

%

 

12.5

%

 

 

 

 

 

 

 

 

GAAP Sales and marketing

161,842

 

 

126,077

 

 

583,773

 

 

439,100

 

Share-based compensation

(19,075

)

 

(10,736

)

 

(64,240

)

 

(38,325

)

Amortization of acquisition intangibles

(962

)

 

(929

)

 

(3,781

)

 

(3,720

)

Acquisition related matters

 

 

(8,374

)

 

4

 

 

(10,483

)

Non-GAAP Sales and marketing

141,805

 

 

106,038

 

 

515,756

 

 

386,572

 

As a % of total revenues non-GAAP

42.4

%

 

41.9

%

 

43.6

%

 

42.8

%

 

 

 

 

 

 

 

 

GAAP General and administrative

53,651

 

 

41,626

 

 

200,032

 

 

142,027

 

Share-based compensation

(17,894

)

 

(9,167

)

 

(71,802

)

 

(31,156

)

Acquisition related matters

(244

)

 

(1,947

)

 

(2,820

)

 

(4,955

)

Non-GAAP General and administrative

35,513

 

 

30,512

 

 

125,410

 

 

105,916

 

As a % of total revenues non-GAAP

10.6

%

 

12.1

%

 

10.6

%

 

11.7

%

Income (loss) from operations reconciliation

 

 

 

 

 

 

 

GAAP loss from operations

(28,743

)

 

(20,369

)

 

(113,239

)

 

(45,675

)

Share-based compensation

52,190

 

 

29,664

 

 

189,600

 

 

101,354

 

Amortization of acquisition intangibles

10,067

 

 

4,239

 

 

35,836

 

 

10,718

 

Acquisition related matters

244

 

 

10,743

 

 

2,816

 

 

16,276

 

Non-GAAP Income from operations

33,758

 

 

24,277

 

 

115,013

 

 

82,673

 

Non-GAAP Operating margin

10.1

%

 

9.6

%

 

9.7

%

 

9.2

%

TABLE 5

RINGCENTRAL, INC.

RECONCILIATION OF NET INCOME (LOSS)

GAAP MEASURES TO NON-GAAP MEASURES

(In thousands, except per share data) (Unaudited)

 

 

Three Months Ended
December 31,

 

Year Ended
December 31,

 

2020

 

2019

 

2020

 

2019

Net income (loss) income reconciliation

 

 

 

 

 

 

 

GAAP net loss

$

(1,827

)

 

$

(25,257

)

 

$

(82,996

)

 

$

(53,607

)

Share-based compensation

52,190

 

 

29,664

 

 

189,600

 

 

101,354

 

Amortization of acquisition intangibles

10,067

 

 

4,239

 

 

35,836

 

 

10,718

 

Acquisition related matters

244

 

 

21,300

 

 

2,816

 

 

26,833

 

Amortization of debt discount and issuance costs

16,418

 

 

5,188

 

 

49,031

 

 

20,337

 

Gain associated with investments and strategic partnerships

(41,683

)

 

(8,343

)

 

(89,488

)

 

(8,343

)

Loss on early extinguishment of debt

961

 

 

 

 

13,284

 

 

 

Intercompany remeasurement gain

(2,050

)

 

(383

)

 

(1,634

)

 

(119

)

Income tax expense effects (1)

(7,621

)

 

(6,105

)

 

(25,478

)

 

(24,446

)

Non-GAAP net income

$

26,699

 

 

$

20,303

 

 

$

90,971

 

 

$

72,727

 

Reconciliation between GAAP and non-GAAP weighted average shares used in computing basic and diluted net (loss) income per common share:

 

 

 

 

 

 

 

Weighted average number of shares used in computing basic net (loss) income per share

89,951

 

 

85,449

 

 

88,684

 

 

83,130

 

Effect of dilutive securities

2,845

 

 

5,783

 

 

4,144

 

 

5,393

 

Non-GAAP weighted average shares used in computing non-GAAP diluted net income per share

92,796

 

 

91,232

 

 

92,828

 

 

88,523

 

 

 

 

 

 

 

 

 

Diluted net (loss) income per share

 

 

 

 

 

 

 

GAAP net loss per share

$

(0.02

)

 

$

(0.30

)

 

$

(0.94

)

 

$

(0.64

)

Non-GAAP net income per share

$

0.29

 

 

$

0.22

 

 

$

0.98

 

 

$

0.82

 

(1) Income tax expense effects for the year ended December 31, 2019 include the tax benefit from release of valuation allowance.

TABLE 6

RINGCENTRAL, INC.

RECONCILIATION OF CASH FLOWS FROM OPERATING ACTIVITIES

GAAP MEASURES TO NON-GAAP FREE CASH FLOW MEASURES

(Unaudited, in thousands)

 

 

 

Year Ended
December 31,

 

2020

 

2019

Net cash (used in) provided by operating activities

$

(35,191

)

 

$

64,846

 

Strategic partnerships

141,584

 

 

34,500

 

Repayment of convertible senior notes attributable to debt discount

35,020

 

 

 

Non-GAAP net cash provided by operating activities

141,413

 

 

99,346

 

Purchases of property and equipment

(43,618

)

 

(27,767

)

Capitalized internal-use software

(38,113

)

 

(16,526

)

Non-GAAP free cash flow

$

59,682

 

 

$

55,053

 

TABLE 7

RINGCENTRAL, INC.

RECONCILIATION OF FORECASTED OPERATING MARGIN

GAAP MEASURES TO NON-GAAP MEASURES

(Unaudited, in millions)

 

Q1 2021

 

FY 2021

 

Low Range

 

High Range

 

Low Range

 

High Range

GAAP revenues

337.0

 

 

340.0

 

 

1,475.0

 

 

1,490.0

 

 

 

 

 

 

 

 

 

GAAP loss from operations

(51.0

)

 

(47.1

)

 

(320.5

)

 

(304.5

)

GAAP operating margin

(15.1

%)

 

(13.8

%)

 

(21.7

%)

 

(20.4

%)

Share-based compensation

68.0

 

 

66.0

 

 

420.0

 

 

410.0

 

Amortization of acquisition intangibles

12.0

 

 

11.0

 

 

48.0

 

 

45.0

 

Acquisition related matters

 

 

 

 

 

 

 

Non-GAAP income from operations

29.0

 

 

29.9

 

 

147.5

 

 

150.5

 

Non-GAAP operating margin

8.6

%

 

8.8

%

 

10.0

%

 

10.1

%

 

Investor Relations Contact:
Ryan Goodman, RingCentral
(650) 918-5356
Ryan.Goodman@ringcentral.com

Media Contact:
Mariana Leventis, RingCentral
(650) 562-6545
Mariana.Leventis@ringcentral.com

Source: RingCentral, Inc.

February 11, 2021

RingCentral Leads with First Place and Highest Growth in 2020 Frost Radar UCaaS North American Market Report from Frost & Sullivan

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced it has ranked first and highest for growth in the 2020 Frost Radar™ UCaaS Market Report from Frost & Sullivan for the second year in a row. Frost Radar is an annual North American hosted IP telephony and UCaaS Radar report, which delivers analysis of 30 providers on their growth and innovation leadership, notable accomplishments in the past year, and prospects for success based on their technology development roadmaps and effective go-to-market strategies. RingCentral was also ranked as the number one market share leader in a separate report issued by Frost & Sullivan focused on growth opportunities in the UCaaS market.

“In both 2019 and 2020, RingCentral retained its market share lead with high growth rates propped up by a robust feature set including mobility and video meetings; strong push into strategic partnerships and channels; and accelerated penetration upmarket,” said Elka Popova, global vice president for Connected Work, Frost & Sullivan. “In 2020 RingCentral captured the opportunity to enable remote working with compelling offerings (e.g., free trials), which drove traction in healthcare, education and government organizations, among other industry verticals.”

The 2020 Frost Radar UCaaS report highlights a number of key strengths for RingCentral, including:

  • Continued expansion of product capabilities centered on mobile workers and distributed organizations enabling RingCentral to cater to the growing number of people working from anywhere
  • RingCentral Office offers an enterprise-grade phone system with a broad set of UC features
  • RingCentral Global Office solution caters to multinational businesses
  • Collaborative, multi-modal user experience, with team messaging, video meetings, cloud phone system, SMS, global coverage, open integration platform, and analytics—competitively packaged and priced—set RingCentral solutions apart from most competitors
  • Flexible cloud technology and an open platform enable rapid innovation and cost-effective scalability
  • An extensive and expanding feature set addresses diverse and evolving user needs
  • Open platform and broad set of APIs enable businesses to more directly impact business processes and build a large ecosystem of ISV partners

“As the world embraces a flexible, work from anywhere environment, there is an increasing need for a reliable, trusted communications platform that will strengthen collaboration and engagement among colleagues, customers, and partners,” said Jaya Kumar, chief marketing officer, RingCentral. “We’re honored to be recognized as the leader in this report from Frost & Sullivan. Innovation is at the core of everything we do at RingCentral and we are committed to continually offering businesses with state-of-the-art collaboration and communications solutions.”

Results are based on the 2020 Frost Radar UCaaS report from Frost & Sullivan. For more information, please view a complimentary copy of the report. Results are not an endorsement of RingCentral. Visit ww2.frost.com for more details.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™    (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system; Glip ®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center   solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone,   MVP, RingCentral Office, Glip, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

 

February 10, 2021

Lush Cosmetics Selects RingCentral through CDW to Power Cloud Communications Globally

LONDON--(BUSINESS WIRE)-- RingCentral UK Ltd. and CDW, technology services and solutions provider, today announced that Lush Cosmetics has selected RingCentral® to power its business communications across its global workforce and enable them to better engage with their customers.

RingCentral UK Ltd. is a wholly-owned subsidiary of RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions.

As a growing organisation, Lush needed a communications solution capable of scaling to meet the increasing demands of their business. They worked with their longstanding IT services and solutions partner, CDW, to identify the right cloud communications solution.

According to Gavin Berwitz, Commercial Sales Director at CDW, “CDW worked as a trusted partner, assisting with capturing Lush’s requirements, providing market insights around partner differentiation, and accelerating the evaluation process. RingCentral Office® is the industry-leading solution for cloud unified communications, and is best positioned to empower Lush’s employees to deliver the best possible service to their customers and do what they do best – create innovative and ethical products. Lush is an iconic brand and a great British retail success story, and we’re proud to help them become a more resilient and adaptable business, now and far into the future.”

With multimodal capabilities including team messaging, video meetings, and a cloud phone system, RingCentral Office enables Lush employees—who are increasingly working remotely—to communicate with customers and peers across multiple channels, from any location, and on any device.

Brad Candy, Technical Operations Manager at Lush, explains, “The feedback from our team has already been hugely positive. There’s a sense of relief that we’ve now moved from the clunkiness of an on-premise system to a next-generation cloud communications solution. Updates that used to take us hours to complete previously can now be done in a matter of minutes with RingCentral. The transition was much easier than expected.”

Steve Rafferty, UK Managing Director at RingCentral adds, “We’re delighted to be working with such a well-loved global cosmetics brand, and we’re excited to see where our partnership will go in 2021. We understand that with scale comes the need for flexible solutions that not only provide robust collaboration features, but are compatible with existing company systems. We spent a lot of time customizing our offering to Lush’s specific requirements to ensure their employees be as productive as possible and engage with customers effectively.”

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™    (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system; Glip ®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center  solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone,   MVP, RingCentral Office, Glip, Smart Video Meetings and the RingCentral logo are trademarks of RingCentral, Inc.

About CDW UK

CDW UK works with its customers to provide vendor-agnostic IT solutions and manage major IT infrastructure projects. The company has an international presence in both private and public sector IT and through its global supply chain provides products and services in more than 170 countries. The CDW UK team possess the industry’s highest achievable accreditations, which means their customers can focus on running their business, not managing their IT. For more information, visit www.uk.cdw.com.

 

February 8, 2021

Zane Long, RingCentral SVP Global Channel Sales, Recognized as 2021 CRN® Channel Chief

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, video meetings, and contact center solutions, today announced that CRN®, a brand of The Channel Company, has named RingCentral’s SVP of Global Channel Sales, Zane Long, on its prestigious list of 2021 Channel Chiefs for the fifth consecutive year. The executives on this annual list include leading IT channel vendor executives who continually demonstrate outstanding leadership, influence, innovation, and growth.

The 2021 Channel Chiefs are prominent leaders who have influenced the IT channel with cutting-edge strategies, programs, and partnerships. All honorees are selected by CRN’s editorial staff based on their dedication, industry prestige, and exceptional accomplishments as channel advocates.

“CRN’s 2021 Channel Chiefs list includes the industry’s biggest channel evangelists, a group of individuals who work tirelessly on behalf of their partners and drive growth through the development of strong partner programs and innovative business strategies that help bring business-critical solutions to market,” said Blaine Raddon, CEO of The Channel Company. “The Channel Company is proud to recognize these channel influencers and looks forward to following their continued success.”

“Channel partners are essential to our success as an organization,” said Phil Sorgen, chief revenue officer of RingCentral. “It is through Zane’s leadership that we continue to drive momentum for our partner community. We are thrilled that The Channel Company recognizes Zane’s contributions, having named him a Channel Chief for five years in a row.”

CRN’s 2021 Channel Chiefs list will be featured in the February 2021 issue of CRN® Magazine and online at www.CRN.com/ChannelChiefs.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™    (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system; Glip ®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center  solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©  2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral Office, Glip, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

About The Channel Company

The Channel Company enables breakthrough IT channel performance with our dominant media, engaging events, expert consulting and education, and innovative marketing services and platforms. As the channel catalyst, we connect and empower technology suppliers, solution providers and end users. Backed by more than 30 years of unequalled channel experience, we draw from our deep knowledge to envision innovative new solutions for ever-evolving challenges in the technology marketplace. www.thechannelcompany.com

Follow The Channel Company: Twitter, LinkedIn, and Facebook.

© 2021. CRN is a registered trademark of The Channel Company, LLC. All rights reserved.

 

February 3, 2021

Foundation Building Materials Modernizes Business Operations with RingCentral’s Cloud Communications Solution

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced that Foundation Building Materials (FBM), a leading construction materials distributor for the commercial construction and residential building trade, has selected RingCentral Office® as its cloud communications solution, including team messaging, video meetings, and a cloud phone system, to enable more than 3,600 employees to work from anywhere.

With operations spread out across over 180 locations in North America, FBM was looking to centralize its business communications into one solution, moving away from its multi-vendor legacy systems. FBM also needed a more reliable solution that provided greater mobility and multi-modal communication capabilities for staff—both office workers and drivers—to work productively from anywhere.

“Reliability of service was a key factor for us, as we are a 24/7 shop and customers need to be able to reach us at all times,” said Wasi Ahmed, CIO of Foundation Building Materials. “Since onboarding with RingCentral, we have experienced zero outages and our drivers are accessible no matter where they may be on their routes. We’ve also been able to resolve one of our biggest pain points—billing. Prior to switching to RingCentral, billing was a nightmare, with having to account for multiple providers. It was impossible to forecast budget appropriately, not to mention the vast difference in the quality of service you would receive. With RingCentral, we only need to think about one communications vendor for all our needs across messaging, video, and phone for the entire company.”

Key RingCentral benefits for Foundation Building Materials include:

  • Enhanced mobility: As a distributor, the nature of FBM’s business is on-the-go. With RingCentral, FBM employees can access their business calls, team messaging, and video meetings from anywhere. This keeps them connected to their customers, partners, and peers at all times, no matter their location—be it at a construction site, in the office, at home, or on the road.
  • Trusted reliability: RingCentral’s highly reliable and redundant architecture ensures 24/7 business continuity for the company. With RingCentral, FBM has experienced higher productivity and greater efficiency in its operations.
  • Easy to administer: RingCentral offers a single application that is easy to deploy and easy to manage. By having a single application across its entire nationwide workforce, FBM is now able to streamline its communications operations into one centralized solution.

“For the construction and distribution industry, the freedom to work from anywhere is an important reality that ties directly to business outcomes. It is wonderful to see companies like FBM modernize and take advantage of cloud solutions that enable them to vastly improve the way they connect their employees and customers to ensure work gets done,” said Carson Hostetter, senior vice president, Worldwide Field Sales, RingCentral. “We are excited to be a trusted partner of FBM, and look forward to helping them power their communications in the new world of work.”

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™    (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system; Glip ®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center  solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone,   MVP, RingCentral Office, Glip, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

Media Contact:
Mariel Santos
mariel.santos@ringcentral.com
650-830-4493

Source: RingCentral, Inc.

February 2, 2021

RingCentral Helps Developers Bring Video Meetings, Calls, and Transcription to Their Business Apps

RingCentral cloud-based communications platform now has over 50,000 developers and 5,000 custom integrations

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, is today announcing a range of new innovations designed to help developers bring improved communications capabilities to their business apps. These include:

  • RingCentral Embeddable™ for RingCentral Video™: RingCentral Video is now available via RingCentral Embeddable enabling developers to quickly integrate video meeting capabilities such as scheduling, joining, and hosting directly from their custom enterprise workflows.
  • Call Supervision, Monitoring, and Streaming API: This new Application Programming Interface (API) enables developers to add real-time transcription of a call or use Natural Language Processing (NLP) and Artificial Intelligence (AI) to assist supervisors and agents to assess performance and resolve issues quickly, respectively.

“Our vision is to bring the benefits of cloud-based communications to people anywhere on any device,” said Sangeeta Walsh, Head of Platform marketing. “Central to that is giving developers a reliable and trusted open communications platform that they can easily connect with their apps and services. These latest innovations on our Open Platform will give organizations the tools and solutions they need to transform business communications across their companies and for their customers.”

RingCentral Embeddable for RingCentral Video

RingCentral Embeddable enables developers to embed RingCentral Video in addition to voice and team messaging, into business applications in minutes. Key benefits of RingCentral Embeddable include:

  • The ability to start, join, or schedule a RingCentral Video meeting within RingCentral Embeddable
  • The ability to integrate communications and collaboration capabilities into enterprise application workflows within minutes
  • A seamless experience that eliminates the need for employees to toggle between various business and communications applications to get their work done

Chexout, a contact tracing company, being used by the State of West Virginia and other locations in the U.S., has been using RingCentral Embeddable.

Joe Paulini, CEO, Chexout, said, “The current RingCentral Embeddable product has been working quite well and we’re looking forward to continuing to partner with RingCentral and expand our offering to include RingCentral Video.”

Call Supervision, Monitoring, and Streaming API

With real-time transcription, the call supervision, monitoring, and streaming API can be leveraged by developers to build an integration that enhances customer service and the enterprise sales function. Through the integration, users can listen in on a call, with access to separate channels including the active speaker and listener for each party on the call, thereby assisting customer facing agents in resolving issues quickly and monitoring performance, which ultimately enhances the overall customer experience.

Dedicated voice specialist, Red Box, enables customers to analyze data from recorded voice conversations in order to maximize its business value. Now with RingCentral’s real-time call streaming API, joint customers of Red Box and RingCentral can access and analyze real-time transcription of conversations to enhance customer service and employee productivity.

“As the number of mobile and dispersed workforces continue to rise, it is more important than ever to provide them with the tools they need to be productive, effective, and efficient,” said Pete Ellis, chief product officer, at Red Box. “With the introduction of this latest API from RingCentral, we’re able to seamlessly integrate AI and voice analytics to capture conversations -- all in real-time. Customers then have the ability to leverage the data to drive compliance and strategic business outcomes from a conversation. The API is easy to use due to its comprehensive developer documentation and we’ve received a great deal of support from the RingCentral team.”

RingCentral App Gallery

Lastly, RingCentral also made enhancements to its RingCentral App Gallery, providing users with app collections and easy access to industry-leading integrations that work with a variety of RingCentral products and themes such as ‘Glip® by RingCentral’ and ‘Work from Anywhere.’

In addition to the above innovations, RingCentral continues to receive accolades for its developer resources, recently winning an award for Best Developer Dashboard in the 2020 DevPortal Awards. The DevPortal Awards brings together the API community to recognize, celebrate and learn from the world’s greatest developer portals and their API documentation.

For more information on building with the RingCentral API, visit https://developers.ringcentral.com.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™    (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system, Glip ®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™, and RingCentral cloud Contact Center  solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©  2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral Office, Glip, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

Lela Gradman
lela.gradman@ringcentral.com
+1-650-525-6264

Source: RingCentral, Inc.

January 28, 2021

Atos launches Unify Office by RingCentral in the United Kingdom

Belmont, Calif., 28 January, 2021 – Atos SE (CAC40: ATO) and RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, video meetings, and contact centre solutions, today announced the first release of Unify Office (UO) in the United Kingdom. A Unified Communications-as-a-Service (UCaaS), UO enables businesses to communicate and collaborate with ease using industry-leading voice, video, and team messaging capabilities from anywhere and on any device via a single enterprise solution.

“As all organisations try to navigate the acute challenges of a third UK lockdown, the importance of long-term communication and collaboration plans are becoming clear. Unify Office by RingCentral brings leading edge capabilities of team messaging ,  cloud phone system , and high quality video into a single application, giving our customers the flexibility to work  across multiple environments to meet the new working patterns of their employees,” said David Webbley, Atos Unify Head of Northern Europe.  “Additionally, as GDPR and data compliance are now mandatory elements of our customers’ requirements Unify Office by RingCentral has been specifically designed to meet the highest UK & EU security and privacy standards.”

Unify Office offers several benefits to customers, including:

-      Seamless migration: Customers can migrate at their own pace from traditional on-premise telephony systems to Unify Office by RingCentral. They can also continue to use their existing Atos Unify OpenScape Desk phones with Unify Office.

-      Simplicity: One vendor, One offer, One solution. Whether a customer’s need is big or small we can support them with a simplified landscape to cover all their communication and collaboration needs, wherever their teams are working in the new normal.

-      Open Platform and Integrations: Easily integrate Unify Office with existing business applications, when using applications such as Salesforce, Microsoft, and Google productivity suites through 200+ pre-built integrations or with help of Atos to develop integrations for specific custom workflow.

-      Enhanced user experience: Unify Office will now offer dark theme for easier viewing, integration with Microsoft Office 365 and Google contacts for easy communication, and desktop phone updates for better navigation. 

-      New call features: Will enable users to switch from a voice call to a video call with a single click, pick-up authorised calls that are directed to another user’s extension, and setup queue overflow to extensions so that more calls are answered rather than getting routed to voicemail. 

-      Enhanced video meeting experience and security: Unify Office will include admin, host, and moderator controls, and password protection.  

-      Also, participants will now have the ability to switch their view of the video gallery to one of two new layouts: Film Strip and Active Speaker. This will provide an improved user experience so if users choose, they can focus on who is speaking or presenting without distraction from other users. 

-      Integrated team messaging: With built-in messaging, users can get more done before, during, and after meetings. Using task management, users can pin action items for easy follow-up and keep teams accountable.

“At RingCentral, we’re focused on bringing the benefits of cloud communications to businesses everywhere,” said Anand Eswaran, RingCentral’s president and chief operating officer. “With Atos Unify now available in the UK, more of Atos' customers will have access to a single, secure, and trusted business communications solution with integrated team messaging, video meetings, and an enterprise cloud phone system, enabling people and teams to be productive and efficient.” 

For more information, please visit Unify Office by RingCentral online. 


About Atos
Atos is a global leader in digital transformation with 110,000 employees and annual revenue of € 12 billion. European number one in cybersecurity, cloud and high performance computing, the group provides tailored end-to-end solutions for all industries in 73 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos operates under the brands Atos and Atos|Syntel. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Atos UCC (Unified Communications and Collaboration) refers to the former Unify Division  
Atos Unify refers to the product family of former Unify products and partner program.  

About RingCentral  
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™(MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office®, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system; Glip®the company's free video meetings solution with team messaging that enables  Smart Video Meetings™; and RingCentral cloud Contact Center solutions. RingCentral's open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world. 

©  2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral Office and the RingCentral logo are trademarks of RingCentral, Inc.

 

January 20, 2021

RingCentral Announces Date of Fourth Quarter 2020 Financial Results Conference Call

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced that it will report financial results for the fourth quarter ended December 31, 2020 after market close on Tuesday, February 16, 2021. The company also announced that it will hold a conference call on the same day at 2:00 PM Pacific Time (5:00 PM Eastern Time) to discuss its quarterly financial results.

The conference call can be accessed by dialing (877) 705-6003 from the United States or (201) 493-6725 internationally with reference to the company name and conference title, and a live webcast and replay of the conference call can be accessed from the investor relations page of RingCentral’s company website at http://ir.ringcentral.com. Following the completion of the call through 11:59 PM Eastern Time on February 23, 2021, a telephone replay will be available by dialing (844) 512-2921 from the United States or (412) 317-6671 internationally with recording access code 13715059.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™    (MVP) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system; Glip ®  the company's free video meetings solution with team messaging that enables Smart Video Meetings; and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone,   MVP, RingCentral Office, Glip, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

Investor Relations Contact:
Ryan Goodman, RingCentral
(650) 918-5356
Ryan.Goodman@ringcentral.com

Media Contact:
Mariana Leventis, RingCentral
(650) 562-6545
Mariana.Leventis@ringcentral.com

Source: RingCentral, Inc.

January 12, 2021

TELUS and RingCentral Expand Partnership Enabling Canadian Businesses to Transition Legacy Phone Systems to the Cloud

OTTAWA, Ontario & BELMONT, Calif.--(BUSINESS WIRE)-- TELUS (NYSE: TU), a world-leading communications and information technology company and RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced an expansion of their partnership to serve broader sizes of businesses. They will work together to now enable Canadian small businesses to easily transition their legacy phone systems to the cloud via TELUS Business Connect, an all-in-one communications solution for message, video, and phone. Offered as part of TELUS Business Connect, the new Business Connect Voice and Business Connect Voice Plus plans are built for small businesses who want to replace their basic legacy services with a cost-effective, trusted business solution and richer functionality that enables remote work and easy online management.

“Small businesses are the backbone of our economy and we want to provide them with solutions that enable them to run their business smoothly so they can focus on what matters most, and not worry about the technology,” said Marshall Berkin, vice-president of Business Products and Services at TELUS. “Through our partnership with RingCentral, small businesses can now manage their phone systems remotely, whether that’s from their in-store phone to a mobile phone or manage call routing from wherever they are, unlike traditional phone lines.”

The Business Connect Voice Plus plan enables businesses to keep lines of communication open at all times, with mobile and desktop apps, easy-to-configure call routing, voicemail-to-email capabilities, and online fax. For small businesses planning to adopt a Unified Communications as a service (UCaaS) solution in the near future, TELUS Business Connect Business Voice and Business Voice Plus provide a simple and easy first step to deploying a complete cloud communications infrastructure with messaging, video and phone capabilities.

“Our mission at RingCentral is to provide every business with the cloud communications technology they need to empower their people to work from anywhere,” said Sandra Krief, vice president of service providers, Americas at RingCentral. “Small businesses are critical to the economy and by working together with TELUS, we will ensure that these businesses have access to the very best communications services and capabilities along with strong security and reliability, ensuring they can quickly transition to the cloud and maintain operations remotely and easily cater to the current and future needs of their customers.”

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™    (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system, Glip®   the company's free video meetings solution with team messaging that enables Smart Video Meetings™, and RingCentral cloud Contact Centre   solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©  2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral Office, Glip, Smart Video Meetings and the RingCentral logo are trademarks of RingCentral, Inc.

Lela Gradman
lela.gradman@ringcentral.com
+1-650-525-6264

Source: RingCentral, Inc.

January 12, 2021

RingCentral Hires Jaya Kumar as Chief Marketing Officer

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions today announced that Jaya Kumar has joined the company as its Chief Marketing Officer (CMO) reporting to Anand Eswaran, president and chief operating officer (COO) at RingCentral.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20210112005322/en/

Jaya Kumar (Photo: Business Wire)

Jaya Kumar (Photo: Business Wire)

“I am delighted to welcome Jaya to lead our world-class marketing organization,” said Anand Eswaran, president and chief operating officer at RingCentral. “Jaya has a terrific track record of envisioning and leading category changing marketing programs across several industries and geographies. The boundaries between businesses and consumers are collapsing, and Jaya’s global experience, and pioneering marketing work at this intersection of consumers and businesses will prove invaluable in RingCentral’s journey to lead the digital transformation of business communications solutions in the work from anywhere environment.”

Kumar brings more than 25 years of experience with multiple Fortune 100 companies including PepsiCo, Kraft Foods/Mondelez where he held both president and CMO positions. In addition, Jaya has worked in multiple markets of the world including Asia, Middle East, Canada, and USA. Most recently he was Global CMO at Capital Group, one of the world’s largest fund manager with over $2.2 trillion in assets under management for individuals and institutional investors.

“Throughout my career I’ve been lucky to work around the world in different industries and bring unique approaches to drive successful business outcomes. The opportunity to join a company like RingCentral that’s at the center of a major global shift as people start to work from anywhere, comes along once in a lifetime,” said Kumar. “RingCentral is well positioned to help companies of any size support a hybrid workforce using the very latest cloud communications solutions. I couldn’t be more excited to join the company. The possibilities are endless.”

Follow Jaya Kumar on LinkedIn.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™    (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system, Glip ®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™, and RingCentral cloud Contact Center   solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone,   MVP, RingCentral Office, Glip, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

Jyotsna Grover
650-513-8712
jyotsna.grover@ringcentral.com

Source: RingCentral, Inc.

January 7, 2021

RingCentral Appoints Security Expert Heather Hinton as Chief Information Security Officer

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, video meetings, and contact center solutions today announced that industry security veteran, Heather Hinton has joined RingCentral as the company’s Chief Information Security Officer (CISO). Hinton joins RingCentral from IBM, where she spent 13 years in various leadership positions, most recently as vice president and IBM distinguished engineer, and CISO for the company’s Cloud and Cognitive Software business unit.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20210107005134/en/

Heather Hinton (Photo: RingCentral)

Heather Hinton (Photo: RingCentral)

Hinton brings more than 30 years of experience in Information Technology (IT) and cyber security expertise to RingCentral. Over the years, she has led product design and architecture, development, and sales and support for several organizations and was instrumental in bringing Privacy by Design thinking into IBM’s Security and Privacy by Design discipline in response to emerging privacy requirements. She has also overseen security operations and data center security, risk management, and incident response activities for large Fortune 500 customers.

“As everyone evolves to work from anywhere, it is absolutely crucial that we continue to provide our customers with a trusted cloud communications platform,” said Nat Natarajan, executive vice president of products and engineering, at RingCentral. “Heather brings incredible experience and insights on security and privacy that perfectly aligns with our vision. We are delighted to welcome her to the RingCentral family and look forward to continuing to build trust with our customers through delivering a best-in-class secure, reliable, and compliant cloud communications platform.”

While at IBM, Heather held a variety of key positions including IBM Distinguished Engineer and chief technology officer (CTO) for the company’s Security and Compliance Specialty Service Area (SSA), where she addressed security and compliance concerns for internal adopters and external clients. She was also chief architect for the Worldwide Technical Sales and Solutions group where she was responsible for driving the adoption of IBM Cloud solutions (also known as IBM Bluemix IaaS, IBM SoftLayer, and IBM Smart Cloud) with key strategic clients.

As an IBM Master Inventor, Hinton holds over 100 patents covering federated identity management, cloud security, and policy management. She was inducted into the Women in Technology Hall of Fame in 2019.

“I am excited for the opportunity to provide RingCentral customers with a trusted, reliable, and secure platform that supports customers’ digital transformation and enables their people to work from anywhere,” said Hinton. “As the concept of the workplace continues to evolve at a rapid pace, security and privacy have taken center stage. RingCentral’s commitment to security and privacy and desire to continuously delight and empower customers with broader security innovation was a big draw for me. Together with the team, I will help maintain and improve RingCentral’s current security posture and processes as we continue to drive innovation and collaboration.”

Follow Heather Hinton on LinkedIn and Twitter.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™    (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system, Glip ®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™, and RingCentral cloud Contact Center  solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone,   MVP, RingCentral Office, Glip, Smart Video Meetings and the RingCentral logo are trademarks of RingCentral, Inc.

Jyotsna Grover
650-513-8712
jyotsna.grover@ringcentral.com

Source: RingCentral, Inc.

January 6, 2021

RingCentral Continues Focus on Trust With Cyber Essentials Plus Certification in the United Kingdom

LONDON--(BUSINESS WIRE)-- RingCentral UK Ltd., a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions and a wholly-owned subsidiary of RingCentral, Inc. (NYSE: RNG) today announced that the company has secured the United Kingdom National Cyber Security Centre’s (NCSC) Cyber Essentials Plus certification. The certification, under the UK Government's Cyber Essentials scheme, was achieved following a comprehensive external audit process undertaken by Manchester based NCC Group. The Cyber Essentials Plus certification demonstrates robust practice across operational processes and resilient cyber defenses. This certification is part of RingCentral’s ongoing commitment to trust, security, and compliance.

“Trust is the currency of business communications,” said Steve Rafferty, Country Manager, United Kingdom & Ireland at RingCentral. “We are committed to ensuring that our customers can rely on the highest standards of security, compliance, and privacy. Our focus on adding the Cyber Essentials Plus certification is part of that commitment and assures our existing and future customers across the public and private sector that we’re focused on embracing the very highest standards.”

This certification underpins the company's commitment as a key supplier of services to the public sector. In addition, RingCentral undergoes frequent and proactive testing, assessments, and third-party security audits throughout the year to give customers assurance and builds on its core pillars including security, trust, privacy, transparency, and reliability.

For more information on RingCentral’s approach to trust and security, click here.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™    (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system, Glip®   the company's free video meetings solution with team messaging that enables Smart Video Meetings™, and RingCentral cloud Contact Centre   solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©  2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral Office, Glip, Smart Video Meetings and the RingCentral logo are trademarks of RingCentral, Inc.

Jyotsna Grover
650-513-8712
jyotsna.grover@ringcentral.com

Source: RingCentral, Inc.