2018 RingCentral Press Releases

Stay on top of breaking news and stories from RingCentral—including new partnerships, customer successes, and event announcements.
Articles archive: 2018

December 10, 2018

RingCentral Wins Aragon Research 2018 Innovation Award for Team Collaboration

BELMONT, Calif. – December 10, 2018 –RingCentral, Inc.(NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced it was presented the 2018 Innovation Award for Team Collaboration by Aragon Research, a leading technology research and advisory firm. The 2018 Aragon Innovation award recognizes providers leveraging visionary use of technology to adapt as markets change and actively disrupt and inform how their markets will evolve.

In addition, RingCentral Vice President of Corporate Marketing, Neha Mirchandani, was awarded the Aragon Research 2018 Women in Tech Award for her leadership and contributions to RingCentral’s marketing efforts. This award reflects the achievements of women who have demonstrated outstanding personal and professional growth, and who have significantly contributed to the technology industry.

“In today’s globally distributed workplace, staying connected and working collaboratively is increasingly more challenging. RingCentral provides a unified experience across various modes of communication, from voice and video to SMS and team messaging, enabling people to work the way they want,” said Kira Makagon, Executive Vice President, Innovation at RingCentral. “Aragon’s recognition of our innovation is a testament to our continued success delivering the experience workers need to be productive. In addition, I’m proud to see Neha’s recognition by Aragon. Her leadership in marketing has been instrumental in shaping and telling our story, and driving overall brand awareness for the company.”

“Our Women in Tech Awards recognize outstanding female leaders driving change in their organizations and industries,“ said Jim Lundy, CEO, Aragon Research. “RingCentral’s brand is trending thanks to their marketing efforts and we are excited to congratulate Neha and the team on these accolades.”

RingCentral was formally presented with the awards on December 6, 2018, at Aragon Transform, the annual Aragon Research Awards ceremony.

The identification of an Aragon Research Award winner is not an endorsement by Aragon Research of any vendor, product, or service.

For additional information, please visit ringcentral.com.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device and via any mode. RingCentral provides unified voice, video, team messaging and collaboration, conferencing, online meetings, digital customer engagement and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

 

December 5, 2018

RingCentral Appoints Seasoned IT Sales Leader Peter Hughes as Regional Sales Vice President for Asia Pacific

SYDNEY, Australia – December 5, 2018 – RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced the appointment of Peter Hughes as Regional Sales Vice President for Asia Pacific (APAC). Mr. Hughes will be based at RingCentral’s regional headquarters in Sydney, Australia.

Prior to joining RingCentral, Mr. Hughes was with Cisco for 16 years where he led a global team responsible for establishing new routes and channels to market for Cisco’s cloud collaboration solution. During that time, he expanded his role from Director of Sales for Australia and New Zealand to Director of Sales for Asia Pacific and ultimately to Director of Global Sales. Prior to Cisco, he served for seven years as national sales manager, Australia for the Siemens Hicom communications platform.

"Peter brings deep experience working with enterprises in the communications and collaboration space, and we're excited to welcome him to RingCentral," said Mitch Tarica, Senior Vice President of Worldwide Sales, RingCentral. "With his knowledge of the Asia Pacific channel and his proven expertise in hiring the right talent, we’re confident that Peter will establish a strong and dynamic team of sales and technical experts to work with our customers both in Australia and across the region."

"I'm excited to join RingCentral as there is an enormous opportunity for the cloud communications market in Australia," said Mr. Hughes. "RingCentral has been expanding its presence in Australia with strong channel partnerships. Together with the team, I look forward to empowering businesses with greater mobility, customer engagement tools, and team collaboration capabilities for enhanced productivity and ultimately business success.”

RingCentral Office®

RingCentral provides a powerful communications and collaboration cloud solution for multinational companies to support globally distributed offices and mobile employees. Unlike expensive legacy on-premises systems, RingCentral Office is a single solution that can be quickly and rapidly deployed, as well as centrally managed. With worldwide voice, team messaging, web meetings, and video conferencing, RingCentral empowers enterprises with a complete unified cloud solution.

The RingCentral Office offering in Australia is delivered from service centers in Australia. Local customers also benefit from direct peering with tier one local operators across the region. In addition, customers and partners receive 24/7 technical support.

For additional information, please visit ringcentral.com.au.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device and via any mode. RingCentral provides unified voice, video, team messaging and collaboration, conferencing, online meetings, digital customer engagement and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

RingCentral Media Contact

Mariana Kosturos (650) 562-6545 / mariana.kosturos@ringcentral.com
www.ringcentral.com

 

November 14, 2018

Golden State Warriors and RingCentral Partner to Bring Enterprise Cloud Communications to the Warriors and Chase Center

SAN FRANCISCO, CA – The Golden State Warriors, Chase Center and RingCentral, Inc. (NYSE:RNG), a  leading provider of global enterprise cloud communications and collaboration solutions, today announced a multi-year partnership. RingCentral will now be the Official Enterprise Cloud Communications Partner for the Warriors and a Founding Partner of Chase Center, the state-of-the-art sports and entertainment complex being built in San Francisco’s Mission Bay neighborhood, scheduled to open in September of 2019. In addition, all Warriors business offices and Chase Center operations will use RingCentral to exclusively power its communications. Warriors Owner and CEO Joe Lacob and RingCentral Founder, Chairman and CEO Vlad Shmunis announced the news today at RingCentral’s ConnectCentral® 2018 conference in San Francisco.

“Adding RingCentral as our latest Founding Partner further enables us across the organization, to collaborate seamlessly,” said Warriors Owner and CEO Joe Lacob. “RingCentral has been a tremendous partner of ours for the past four years and we’re looking forward to continuing that relationship as we open Chase Center less than a year from now.”   

Under the agreement, RingCentral will be the Official Enterprise Cloud Communications Partner, bringing its industry leading  cloud technology to the brand-new arena. As the presenting partner for the Warriors radio game broadcast Call Under Review feature, RingCentral’s enterprise communications platform will power referee collaboration as they make critical game decisions.

“We’re excited to partner with the Warriors to enhance the communications experience for both the team and Chase Center,” said Vlad Shmunis, RingCentral Founder, Chairman and CEO. “With today’s announcement, we are now a Founding Partner of Chase Center and their enterprise cloud communications solutions provider of choice. We look forward to a continued successful partnership.”

Recognizing the robust capabilities of RingCentral, the Warriors business offices and Chase Center operations will use RingCentral’s cloud platform to communicate with customers, partners, and employees. RingCentral will replace the Warriors legacy on-premises system with RingCentral Office to enable greater mobility, flexibility, and richer features, including video meetings, team messaging, mobile and desktop apps, and quality of service analytics.

RingCentral provides enterprise-grade  unified voice, video, team messaging and collaboration, conferencing, online meetings, digital customer engagement and integrated contact center solutions. Easier to manage and more flexible and cost-efficient than legacy, on-premises communications systems, RingCentral’s cloud solutions meet the needs of today’s mobile and distributed workforce.

About Chase Center

Chase Center is a 18,064-seat sports and entertainment arena, set to open in the Fall of 2019, which will anchor an 11-acre mixed use privately financed complex in San Francisco’s Mission Bay neighborhood. Chase Center will play host to Warriors basketball, concerts, cultural events, family shows and more, totaling nearly 200 events a year. The sports and entertainment district will include two office buildings and 29 unique retail locations, along with 3.2 acres of publicly accessible plazas and open space.

About the Golden State Warriors

The Golden State Warriors organization, currently in its 73rd season, is a charter member of the National Basketball Association. Founded in 1946, the Warriors called the city of Philadelphia home for 16 memorable years before moving to the West Coast in 1962 to become the San Francisco Warriors and ultimately, in 1971, the Golden State Warriors when the team moved across the Bay to its current home in Oakland. The team’s storied history includes six NBA Championships, an NBA-record 73 wins during the 2015-16 season, six of the NBA’s 50 Greatest Players and 26 members of Naismith Memorial Basketball Hall of Fame. For more information on the Golden State Warriors, please visit warriors.com.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device and via any mode. RingCentral provides unified voice, video, team messaging and collaboration, conferencing, online meetings, digital customer engagement and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

MEDIA CONTACTS:

Raymond Ridder (510) 986-5384 / rridder@warriors.com  – Golden State Warriors/Chase Center

Lisa Goodwin (510) 986-2253 / lgoodwin@warriors.com – Golden State Warriors/Chase Center

Mariana Kosturos (650) 562-6545 / mariana.kosturos@ringcentral.com – RingCentral

 

November 13, 2018

RingCentral Reimagines Communications & Collaboration User Experience with a New Unified Mobile App

SAN FRANCISCO, Calif. — November 13, 2018 — RingCentral, Inc., (NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions, today announced at its annual user conference ConnectCentral®, the availability of the new RingCentral unified mobile app, an entirely reimagined collaboration-centric experience for enterprise communications. This offering provides a modern conversational workspace allowing people to communicate the way they want using the devices of their choice. The RingCentral unified mobile app eliminates the need for multiple applications and unites voice, team messaging, video meetings, and other key features into a single user experience.

“Companies have long struggled with breaking down the silos created by fragmented communications. Also, collaboration today is core to the way people want to work, and why we’ve made team messaging a foundational component of our cloud communications platform,” said Kira Makagon, EVP of Innovation, RingCentral. “We’re excited to introduce the new RingCentral unified mobile app, which combines team messaging, video meetings, and enterprise telephony into a single and intuitive experience for greater employee engagement.”

Based on a recent study by CITE Research, today’s modern worker uses an average of four communications apps and 66 percent of them want a single communications platform. The new RingCentral unified mobile app addresses this need, allowing users to be more productive and save time by not having to switch between multiple communications apps to get work done.

“At Structural Group, we rely on mobile collaboration to help our highly-skilled team of world-class engineers and field construction workers achieve the best possible results,” said Jason Kasch, CIO, Structural Group. “The new RingCentral unified mobile App enables us to put people at the center of our business. It’s now easy and efficient for our entire workforce to communicate and collaborate all with a few clicks.”

The RingCentral unified mobile app is designed to be used for all internal and external communications needs, built on these three principles:

  • Collaboration-centric - Provides a modern team messaging-based user experience. It allows users to create teams based on different topics, add internal and external team members, have persistent chat, share files, notes, tasks, calendar events, GIFs, emojis, and more.
  • Enterprise voice ready - Enables enterprise voice capabilities using business number identity, including the ability to dial out, receive calls, extension dialing, and send SMS globally. In addition, with one-click, users can quickly escalate from a chat to a call.
  • Integrated video meetings – Allows users to schedule, start, and join video and screen sharing meetings with a single click.

“We’re seeing a convergence taking place between collaboration, cloud communications, and video and web meetings. Unified Communications is evolving to support the way people want to work and collaborate, and unified messaging is a fundamental part of that evolution. RingCentral has been helping to lead this change by tightly integrating its industry-leading team messaging capabilities with best-in-class enterprise voice and video conferencing capabilities, which is one of the reasons why we’ve recognized RingCentral as a 2018 leader in the Aragon Research Globe for Mobile Collaboration,” said Jim Lundy, CEO, Aragon Research.

The new RingCentral unified mobile app can be downloaded now from the app store, and will be available in English, French, German, Spanish, Italian, Portuguese, Japanese, Cantonese, Mandarin, and Korean by the end of November 2018.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device and via any mode. RingCentral provides unified voice, video, team messaging and collaboration, conferencing, online meetings, digital customer engagement and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. ConnectCentral, RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

 

November 1, 2018

Market Force Information Expands Customer Experience Management Business with RingCentral’s Collaborative Contact Center Solution

BELMONT, Calif. — November 1, 2018 — RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced that Market Force Information (Market Force), a leader in customer experience management, has selected RingCentral to expand its contact center operations and enhance productivity of its global workforce across multiple locations in US, Canada, and Europe.

Recently named a breakout vendor by Forrester Research, Market Force offers customer experience solutions, including contact center services, customer experience and employee engagement surveys, mystery shopping, and social media review tracking. Serving hundreds of customers globally, Market Force was seeking a contact center solution that would better support the growth of its customer experience management business.

Previously, Market Force had a contact center system that was limited in reporting capabilities and did not enable mobility. Market Force was working to enhance its ability to more efficiently report call center data to other groups across the organization, and optimize schedules and associates’ performance against key indicators. The previous system was less effective in enabling agents to work from home, impeding mobility, which is a core part of the company’s future operations to meet customer and business demands. With RingCentral Collaborative Contact Center, Market Force now has integrated team messaging capabilities for faster communication across teams, enhanced mobility, and real-time analytics to enable greater customer responsiveness.

“Given the growth that our customer experience management business is experiencing globally, we feel RingCentral is key to us continuing to serve our clients and their customers at a very high level,” said Ryan Stewart, Vice President of Canadian Operations, Market Force. “RingCentral’s contact center solution is the best I’ve worked with in my 20 plus years in this business. Paired with RingCentral Glip team messaging, we’re able to get the right information to the right people in real time, avoiding the additional email traffic that burdens organizations and slows customer response. It has fundamentally been a game changer.”

Key RingCentral benefits for Market Force include:

  • RingCentral Glip™ team messaging: Streamlines inter-office communications among Market Force’s global workforce; enables messaging in real time to communicate updates on service levels; empowers dialogue around changes that are happening at different contact centers.
  • Real-time analytics: Enable Market Force to have direct insight on customers and increase overall responsiveness and client satisfaction. Account managers who previously had to request contact center data and then wait while it was compiled can now access this themselves using the RingCentral Contact Center™ real-time dashboards.
  • Global capabilities: Provide highly personalized and efficient customer experience, supporting agents based in the US, UK, and Canada, including robust self-serve voice response, customer messaging, agent screen pops with client information, as well as customer callbacks and virtual queuing.

“Market Force is a great example of how RingCentral’s Collaborative Contact Center solution can serve customers very effectively,” said John Finch, Associate Vice President of Contact Center Product Marketing, RingCentral. “The powerful combination of RingCentral’s team messaging and contact center capabilities enables organizations like Market Force to accelerate the pace at which they respond to customers, opening the door to new opportunities.”

For more information about Market Force, visit https://www.marketforce.com.

About Market Force Information
Market Force Information® is a customer experience (CX) management company that provides location-level measurement solutions that help businesses protect their brand reputation, delight customers and make more money. Solutions include customer experience surveys, employee engagement surveys, mystery shopping, contact center services and social media review tracking, which are integrated into one technology and analytics platform, KnowledgeForce®. Founded in 2005, Market Force has a growing global presence, with offices in the United States, Canada, United Kingdom, France and Spain. It serves more than 200 clients that operate multi-location businesses, including restaurants, major retailers, grocery and drug stores, petro/convenience stores, banking & financial institutions and entertainment brands. The company has been recognized in 2017 as one of the top 50 market research organizations in the AMA Gold Report and by Forrester as a Breakout Vendor. For more information about Market Force, please visit us online www.marketforce.com.

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Contact Center, RingCentral Glip and the RingCentral logo are trademarks of RingCentral, Inc.

 

October 30, 2018

Opus 2 Delivers Virtual Courtrooms with RingCentral

LONDON, England — October 30, 2018 — RingCentral UK, Ltd., a leading provider of enterprise cloud communications and collaboration solutions and a wholly owned subsidiary of RingCentral, Inc. (NYSE:RNG), today announced that Opus 2, a global legal technology business, has selected RingCentral Rooms™ video conferencing solution to build its virtual courtroom offering and help manage cases worldwide. By removing the need to bring witnesses to court in-person, legal firms can drive productivity, reduce costs, and manage sensitivities around court attendance.

RingCentral Rooms is a next-generation, cloud-based video conferencing room solution, delivering HD video, audio, and web conferencing capabilities. RingCentral Rooms uses a web conferencing platform to connect meeting room hardware, such as screens, cameras, and speakers, with external and internal users, as well as with other conference rooms. This enables seamless participation with other participants joining from mobile phones, tablets, and desktops. The solution allows witnesses to make court appearances without attending in person. The easy-to-deploy solution also removes the need for expensive proprietary hardware, which is typical of traditional video conference room systems.

“A virtual courtroom is no longer a vision of the future. We’re working with legal teams around the world to deliver this environment on a daily basis,” explained Dervis Kemal, Head of IT at Opus 2. “We tested a number of video conferencing solutions, but only RingCentral’s technology could stand up to the issue of low bandwidth which exists in many traditional courtrooms today.”

Opus 2 Magnum is a state-of-the-art case management and trial presentation platform which enables legal teams to work collaboratively on document sets regardless of their physical location. All case documents and work products remain in one secure, central workspace, helping to deliver significant efficiencies and cost savings throughout the legal process. Designed for lawyers, Magnum’s intuitive interface has been developed to mimic how legal teams have traditionally worked with paper, making it easy to use and popular with legal professionals of all levels, from associates through to judges.

The decision to partner with RingCentral is part of a wider move by Opus 2 to expand globally, improving collaboration across offices and multiple countries worldwide. The company has already implemented RingCentral Office® to bring together a disparate workforce across five countries. The company has several remote workers who travel extensively, making effective communication and collaboration vital.

RingCentral Office mobile capability is an entirely reimagined collaboration-centric experience for enterprise communications. It provides a modern conversational workspace, allowing people to work the way they want, while driving increased productivity and business workflow efficiency. Eliminating the need for multiple, disparate apps, the new mobile app combines RingCentral phone, team messaging, video meetings, and other key features into a single experience, delivering on the company’s Collaborative Communications vision.

“Opus 2 is a fast-growing, global company which has strong ambitions for the future,” said Sahil Rekhi, Managing Director of EMEA at RingCentral. “The company is taking a huge leap forward by adopting the latest technology for global growth in an industry that is traditionally known for its lack of innovation. We’re excited to support their business and look forward to future partnerships.”

About Opus 2
Founded in 2008, Opus 2 is a leading cloud-based litigation and legal transcript management software and services business, providing 'paperless trial' solutions to the legal community globally. Opus 2's flagship product - Magnum - is a software platform used by senior lawyers, paralegals, judges, and arbitrators throughout the litigation lifecycle for collaboration, case management, document management, and in-courtroom litigation management. The company also provides both real-time and traditional court reporting / transcription services to legal professionals during court hearings. Opus 2 is headquartered in London, UK. For more information about Opus 2, visit opus2.com

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Rooms, RingCentral Office, and the RingCentral logo are trademarks of RingCentral, Inc.

 

October 15, 2018

RingCentral Named a Leader in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide Report

BELMONT, Calif. — October 15, 2018 — RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced that Gartner has recognized RingCentral as a Leader in the Magic Quadrant for Unified Communications as a Service, Worldwide report.* In the Magic Quadrant report, published on October 10, 2018, RingCentral was positioned furthest to the right within the Leaders quadrant for completeness of vision and ability to execute.

“Customers are increasingly recognizing that RingCentral’s collaborative communications approach is unlocking the next level of business productivity and empowering their workforce to work the way they want—anytime, anywhere, and on any device,” said Dave Sipes, Chief Operating Officer at RingCentral. “We believe that our position as a Leader in the Gartner Magic Quadrant is a testament to our laser focus on driving continuous innovation brought to market globally through world-class enterprise delivery capabilities.”

According to Gartner, “By 2021, 90% of IT leaders will not purchase new premises-based UC infrastructure — up from 50% today — because future cloud UC offerings will be far ahead in terms of features, functions, portals, analytics and dashboards.”

RingCentral is a leading provider of cloud communications and collaboration solutions. RingCentral delivers cloud PBX, team messaging, video and web conferencing, and cloud contact center solutions to meet the needs of today’s mobile and globally distributed workforce.

RingCentral will be at the Gartner Symposium/ITxpo, taking place October 14–17, 2018, in Orlando, Florida. Company executives and customers will speak at a CIO thought-leadership session on transforming the enterprise through communications and collaboration in the digital age. Separately, RingCentral will also host a VIP dinner for customers and guests to learn about how to empower their digital workforce.

Download a complimentary copy of the 2018 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide report.

*Source: Gartner, Inc., “Magic Quadrant for Unified Communications as a Service, Worldwide,” Daniel O’Connell, Megan Fernandez, Rafael Benitez, Bjarne Munch, Christopher Trueman, October 10, 2018.

Disclaimer
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Gartner Symposium/ITxpo
Gartner Symposium/ITxpo is the world's most important gathering of CIOs and senior IT executives. This event delivers independent and objective content with the authority and weight of the world's leading IT research and advisory organization, and provides access to the latest solutions from key technology providers. CIOs and IT executives rely on Gartner Symposium/ITxpo to gain insight into how their organizations can use IT to address business challenges and improve operational efficiency. For more information, please visit www.gartner.com/us/symposium.

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc. Other third-party marks and logos displayed in this document are the trademarks of their respective owners.

Contact:

Jennifer Caukin
Jennifer.Caukin@ringcentral.com

650-561-6348

 

October 12, 2018

AGC Networks Partners with RingCentral to Address Global Enterprise Demand for Cloud Communications Solutions

BELMONT, Calif. — October 12, 2018 — AGC Networks, a global technology solutions integrator, and RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, have partnered to bring cloud communications solutions to enterprises around the world.

With more than 3,000 customers, including Fortune 500 companies in nine countries, AGC Networks focuses on helping enterprises grow their business across unified communications, data center and edge IT, cyber security, and digital transformations and applications. Partnering with RingCentral, AGC Networks will bring the leading cloud communications and collaboration solutions to enterprise customers, enabling them to streamline business workflows.

“As trusted advisors to our customers, we’re committed to identifying the best in technology solutions to help them drive greater business outcomes,” said Scott Davis, EVP of Sales and Marketing at AGC Networks. “RingCentral’s cloud communications and collaboration solutions enable enterprises to keep their workforces more connected, driving optimal productivity and deeper engagement.”

“Enterprises recognize the value of cloud communications solutions, and we’re excited to partner with AGC Networks to assist these enterprises in the transition from legacy on-premises systems to realize greater gains in mobility, productivity, and global scalability,” said Zane Long, SVP of Global Channel Sales at RingCentral.

RingCentral works with world-class distributors, master agents, channel partners, and carrier partners to deliver cloud communications solutions to businesses around the world. Recognized as a Leader in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide, RingCentral provides mobile-first voice, video meetings, team messaging, and contact center solutions as a complete seamless experience. Easier to manage and more flexible and cost-efficient than legacy, on-premises communications systems, RingCentral’s cloud solutions meet the needs of today’s mobile and distributed workforce.

For additional information, please visit https://www.agcnetworks.com and www.ringcentral.com/partner/overview.html.

About AGC Networks
AGC Networks (AGC) is a Global Solution Integrator representing the world’s best brands in Unified Communications, Network Infrastructure & Data Center, Cyber Security (CYBER-i) and Digital Transformation & Applications to evolve the customer’s digital landscape. AGC’s ability to tailor solutions across quadrants is strengthened by seamless services. AGC is a leader in Enterprise Communications in India and has a significant presence in North America, Middle East, Africa, Australia, New Zealand, Singapore, Philippines and the UK serving over 3000 customers. In collaboration with global technology leaders like Avaya, Shoretel/Mitel, Juniper, Cisco, HPE, Verint, Polycom, McAfee, Palo Alto, Trend Micro, Riverbed, F5 among others; AGC delivers Return on Technology Investment (ROTI) through customized solutions and services accelerating customers’ business. For more information log on to www.agcnetworks.com.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforce to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide for the second consecutive year. RingCentral is headquartered in Belmont, Calif.

©2018 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

 

September 20, 2018

Pharmacy2U Selects RingCentral for Innovative Omnichannel Communications

BELMONT, Calif. – September 20, 2018 – RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced that its wholly owned subsidiary, RingCentral UK, Ltd., has been selected by Pharmacy2U, the UK's largest online pharmacy, as its central communication platform to help it deliver a truly customer-centric contact center experience to support its rapid growth.

Pharmacy2U helps over 240,000 people across the country manage their NHS repeat prescriptions. Set up by a team of pharmacists in 1999, Pharmacy2U was a founding partner to the NHS in developing the Electronic Prescription Service (EPS).

“We are adding around 7,000 patients per week, which is the equivalent of 16 new High Street pharmacies opening each month, and our aim is to allow people to contact us using the method that suits them best, whether that’s by phone, email, or webchat,” said Andy Williams, Director of Customer Care for Pharmacy2U. “With RingCentral, we have an innovative and industry-proven platform that will allow us to deliver a truly unified communication experience and continue to deliver the highest levels of customer service while driving efficiency across the business.”

RingCentral Contact Center™ is an omnichannel solution that helps people using Pharmacy2U to choose their preferred method of communicating, via voice, chat, SMS, email, and more. The platform includes intelligent IVR and self-service options that are tightly integrated with smart routing functionality to help patients connect more quickly to the advisor who can best handle their needs. The platform also includes tools to help Pharmacy2U optimize staff scheduling and improve contact center efficiencies. Pharmacy2U is already using RingCentral Glip to help manage the system integration and migration project.

“Pharmacy2U is an innovator in the health industry that is making a real difference to people across the country,” said Steven Rafferty, Regional Vice President of Enterprise Sales, EMEA at RingCentral. “We’re proud to help them deliver a seamless patient experience through our open and flexible platform. We look forward to identifying new ways to partner with Pharmacy2U as they continue to expand.”

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Contact Center, and the RingCentral logo are trademarks of RingCentral, Inc.

About Pharmacy2U
Pharmacy2U is a different kind of pharmacy. Born online in 1999 with a strong heritage in traditional pharmacies where our founding pharmacists worked, we know too well the frustrations of patients. We have set out to reinvent pharmacy care and put patients at the heart of it. We are a pharmacy where clinical excellence & patient care meets unique technology, which truly helps families live healthier and happier lives. We are the founding partner to the NHS in developing the Electronic Prescription Service and assisted the NHS in the first pilot programme in 2001.

We treat our patients as customers and deliver the effortless and trustworthy services they are used to in every aspect of their lives. And this sets us apart.

−      no waiting in line
−      no picking up & dropping off repeat prescriptions
−      no waiting for medicine stock to come in
−      no worrying about running out of medicines
−      the convenience of modern tools: mobile app, reminders to re-order, ability to manage your repeat prescriptions online, friendly pharmacists available to assist you

We are the largest NHS online pharmacy. Our online and home delivery NHS Repeat Prescription Service is used by hundreds of thousands of patients.

Pharmacy2U.co.uk provides NHS Repeat Prescriptions and Online Doctor services. Pharmacy2U.co.uk is regulated by the General Pharmaceutical Council in the same way all UK pharmacies are. The Online Doctor service is also regulated by the Care Quality Commission.

www.pharmacy2u.co.uk

 

September 12, 2018

BT Brings RingCentral’s Cloud Communications Solution to Medium and Large Enterprises

BELMONT, Calif. – September 12, 2018 – RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced that BT has enhanced and extended its Cloud Phone solution – which is hosted by RingCentral – to meet the needs of medium and large enterprise customers.

The mobile-first solution, which has been rebranded as BT Cloud Work, provides the key communications capabilities enterprises need to engage customers, drive greater workforce productivity, and enhance mobility.

Designed for today’s increasingly distributed workforce, BT Cloud Work offers enterprise customers fully featured voice, conferencing, and collaboration solutions.

“Demand for cloud communications among enterprises has skyrocketed as they recognize the tremendous value across their business—from workforce enablement and customer engagement to cost savings,” said Marty Piombo, Vice President of Strategic Partnerships at RingCentral. “We’re honored that BT has selected RingCentral as its offering of choice for their medium and large enterprise customers, with BT serving some of the biggest enterprise brands in the UK. Through BT Cloud Work, we look forward to powering the way UK enterprises communicate, collaborate, and connect.”

Key benefits of BT Cloud Work include:

  • Improved flexibility and productivity as workers can connect anytime and from anywhere with a single, integrated telephone number
  • Single business identity enabling enterprises to manage multiple office locations, create an auto receptionist, route calls, and manage directory listings
  • Access to a professional services support team of industry experts to assist with initial planning, strategic consultations, comprehensive implementation or integration designs, and provide ongoing support and system training

“It’s clear that the rapidly changing communications needs of today’s distributed and mobile workforce cannot be met with legacy solutions. Increasingly, cloud-based services will be vital in helping enterprises to work faster and smarter,” said Andy Summerfield, Managing Director, Corporate Accounts, Enterprise, for BT. “We’re committed to meeting the full spectrum of communications needs of enterprises in the UK. RingCentral is a Gartner recognized UCaaS industry leader, and we’re thrilled to be extending our relationship to meet the needs of larger enterprises.”

BT Cloud Work will be available through BT Account managers (Corporate and Major Corporate) through dedicated telesales and call centers. BT Cloud Work is hosted by RingCentral UK, Ltd., a wholly owned subsidiary of RingCentral, Inc.

To learn more about BT Cloud Phone, visit bt.com/btcloudphone.

To learn more about RingCentral, visit ringcentral.com.

About BT

BT’s purpose is to use the power of communications to make a better world. It is one of the world’s leading providers of communications services and solutions, serving customers in 180 countries. Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to its customers for use at home, at work and on the move; broadband, TV and internet products and services; and converged fixed-mobile products and services. BT consists of four customer-facing units: Consumer, Enterprise, Global Services and Openreach.

For the year ended 31 March 2018, BT Group’s reported revenue was £23,723m with reported profit before taxation of £2,616m.

British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on stock exchanges in London and New York.

For more information, visit www.btplc.com.

About RingCentral

RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

 

September 5, 2018

AT&T and RingCentral Extend Relationship to Provide Enterprises with Cloud Communications and Collaboration Solutions

DALLAS and BELMONT, Calif., — Sept. 5, 2018 — AT&T* (NYSE:T) and RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, are extending their relationship to provide cloud-based communications services to more businesses.

AT&T Office@Hand, based on the global, RingCentral Office® platform, allows employees to work virtually anywhere and enhance their ability to connect with their customers.

This effort is part of AT&T’s strategy to deliver technologies essential to digital transformation through edge-to-edge capabilities. AT&T plans to sell the solution through direct and indirect sales channels to enterprises and to vertical sectors like financial services, healthcare and government.

“Businesses of any size need connectivity and voice to improve their ability to compete. AT&T Office@Hand is flexible and easy to manage,” said Mo Katibeh, chief marketing officer, AT&T Business. “Working with RingCentral means we can deliver cloud communications and collaboration solutions to even more businesses to help their workforces be more productive, no matter where they are.”

As leaders in the voice and collaboration space, RingCentral and AT&T are mobilizing the way people collaborate. AT&T Office@Hand means one-stop shopping. It provides mobile-first voice, video, conferencing, messaging, and team collaboration – served on an open platform.

“Through AT&T Office@Hand, we’re connecting more businesses with RingCentral’s innovative cloud communications and collaboration solutions, empowering them to communicate more effectively internally and externally,” said Vlad Shmunis, founder, chairman and CEO of RingCentral. “Now, AT&T’s business customers will have broad access to RingCentral’s industry leading technology for greater business outcomes.”

  • To learn more about AT&T Office@Hand, go here.

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, and the RingCentral logo are trademarks of RingCentral, Inc.

*About AT&T Communications
We help family, friends and neighbors connect in meaningful ways every day. From the first phone call 140+ years ago to mobile video streaming, we innovate to improve lives. We have the nation’s largest and most reliable network and the nation’s best network for video streaming.** We’re building FirstNet just for first responders and creating next-generation mobile 5G. With DIRECTV and DIRECTV NOW, we deliver entertainment people love to talk about. Our smart, highly secure solutions serve over 3 million global businesses – nearly all of the Fortune 1000. And worldwide, our spirit of service drives employees to give back to their communities.

AT&T Communications is part of AT&T Inc. (NYSE:T). Learn more at att.com/CommunicationsNews.

  • AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc. Additional information about AT&T products and services is available at about.att.com. Follow our news on Twitter at @ATT, on Facebook at facebook.com/att and on YouTube at youtube.com/att.

© 2018 AT&T Intellectual Property. All rights reserved. AT&T, the Globe logo and other marks are trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

**Coverage not available everywhere. Based on overall coverage in U.S. licensed/roaming areas. Reliability based on voice and data performance from independent 3rd party data.

 

August 8, 2018

RingCentral Wins 2018 API World Award for Communications APIs

BELMONT, Calif. — August 8, 2018 — RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, was awarded the 2018 API Award in the Communications APIs category by
API World. Regarded as a source of definitive recognition for the API industry, the API Awards celebrate technical innovation, adoption, and reception in the API and microservices industry, as well as by the developer community.

This year, the API Awards received hundreds of nominations for various categories, including Enterprise APIs, Business Software APIs, and Data APIs. RingCentral was chosen based on three criteria: it attracted attention and awareness, it is generally well-regarded by the developer and engineering community, and it is a leader in its sector for innovation.

“We are very excited to receive this important industry accolade, which is a strong testament to the power of our open platform and strong traction with the developer community,” said David Lee, VP of Platform at RingCentral. “RingCentral’s extensive and open APIs enable web developers to easily embed communications into their enterprise workflow, extract communications data for custom analysis, and enhance solutions with AI-powered communication services. By enabling developers to build custom integrations into enterprise solutions for seamless communications and collaboration across their enterprise, RingCentral creates a truly unified experience for end users and their customers around the globe.”

With a community of more than 13,000 developers on its platform, RingCentral provides over 1,500 customer and partner integrations and receives over 20 million API calls per day. Specific RingCentral API capabilities include voice, SMS, MMS, team messaging, web meetings, and fax.

"Developers and engineers are becoming key influencers in their companies because the technologies they use continue to matter more to their business's operations,” stated Geoff Domoracki, Founder of DevNetwork and Producer of API World & the 2018 API Awards. “RingCentral is a great example of a new era of technologies empowering developers to have a greater impact on products and IT.”

The awards ceremony will take place during API World 2018, the world’s largest API conference and expo, at the San Jose Convention Center on September 10, 2018.

For additional information, visit RingCentral Developers or the RingCentral App Gallery.

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

 

August 2, 2018

RingCentral to Host ConnectCentral 2018 User Conference in San Francisco

BELMONT, Calif. — August 2, 2018 — RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, will host its third annual user conference, ConnectCentral® 2018, on November 12–14 at the Westin St. Francis hotel in San Francisco. As the industry’s premier cloud communications event, ConnectCentral 2018 brings together thought leaders, IT professionals, and RingCentral experts to discuss how the cloud is revolutionizing the way we work. Anchored around the theme of “Unite,” ConnectCentral 2018 will showcase how a new generation of communications and collaboration technologies can unite people, ideas, and businesses globally like never before.

ConnectCentral 2018 will provide a unique opportunity to engage with thought leaders, peers, and RingCentral experts for deep learning, networking, and hands-on training. Conference agenda highlights include:

  • Keynotes from business and technology innovators:
    • Malcolm Gladwell, one of TIME Magazine’s 100 most influential people and the best-selling author of David & Goliath, What the Dog Saw, Outliers, Blink, and The Tipping Point
    • Reshma Saujani, Founder and CEO of Girls Who Code and author
    • Jacob Morgan, Futurist and three-time best-selling author
    • Alan Lepofsky, Vice President and Principal Analyst, Constellation Research
    • Vlad Shmunis, CEO, Founder, and Chairman of the Board, RingCentral
    • Dave Sipes, COO, RingCentral
    • Kira Makagon, EVP of Innovation, RingCentral
  • Executive super session: This new session will feature industry changemakers and visionaries, discussing the latest technology trends in cloud, mobility, and artificial intelligence (AI).
  • Technology sessions: Sessions will provide attendees with actionable insights into how they can leverage cloud communications and collaboration solutions for their businesses. Forward-thinking enterprises will share their experiences on topics, including:
    • Connecting a globally distributed mobile workforce
    • Reimagining customer service in the digital era
    • Using analytics to improve IT service delivery
    • Leveraging open platform integrations in a cloud-first enterprise

“We live in a digital age powered by the promise of greater connection. The answer isn’t more technology but smarter technology that provides richer and more intuitive communication experiences for every employee regardless of their location or device,” said Riadh Dridi, Chief Marketing Officer of RingCentral. “Only then can we truly ensure that every opinion, viewpoint, and idea are heard and shared—uniting people and businesses like never before.”

For more information and details on ConnectCentral 2018, please visit: connectcentral18.com. Summer Deal registration pricing of $399 is available through August 31.

Follow the conversation on Twitter, Facebook, and LinkedIn with #ConnectCentral18.

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral, ConnectCentral, and the RingCentral logo are trademarks of RingCentral, Inc.

 

August 1, 2018

John Varvatos Replaces Legacy Systems with RingCentral Cloud Solutions

BELMONT, Calif. — August 1, 2018 — RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced that John Varvatos, an American contemporary menswear designer, has selected RingCentral’s cloud communications solutions to engage efficiently with customers and connect its global workforce to drive increased productivity.

With a collection of tailored clothing and sportswear, the brand represents an entire lifestyle that includes belts, bags, footwear, eyewear, limited-edition watches, luxury skincare, and fragrances. Launched in 2000 as part of the apparel and footwear company VF Corp., John Varvatos became independent in 2012. With this change in ownership, the IT team saw an opportunity to shift their infrastructure to the cloud to enable more agile customer communications and a highly productive employee working environment. With its main office in New York City, flagship store in London, and showroom in Milan, efficient global team collaboration was of paramount importance.

Previously, John Varvatos had legacy on-premises PBX systems, which primarily supported voice-only communications, and a solution with limited web conferencing capabilities. By moving to RingCentral’s cloud communications platform, John Varvatos now uses a single solution, RingCentral Office®, to connect its workforce across distributed locations and enable communications and collaboration using voice, web and video meetings.

“My goal was to create an entirely cloud-based IT environment to enable our employees to work from anywhere, on any device, at any time,” said Nick Barbarise, Director of IT at John Varvatos. “RingCentral makes it incredibly easy to set up new users in global locations while administering the solution from a central location, which is an enormous advantage over our previous legacy system. We’ve already seen a 40 to 50 percent reduction in costs by moving to RingCentral. In addition, the RingCentral mobile capabilities have transformed the way our team is able to work, providing the flexibility we need on a global scale.”

Key RingCentral benefits for John Varvatos include:

  • RingCentral Global Office™: Increases workforce productivity and reduces John Varvatos’ IT overhead by providing reliable voice, messaging, and collaboration functionality on a global scale.
  • RingCentral Meetings™: Enables John Varvatos employees to connect via video meetings, providing more effective collaboration across global offices, with both customers and colleagues.
  • RingCentral Mobile®: Empowers the John Varvatos team to communicate on the go, from anywhere, on any device by making a call, starting or joining an online meeting, or sending messages.

“The return on investment John Varvatos is seeing is a perfect example of how cloud communications solutions have tangible benefits and ROI for a business,” said Ryan Azus, EVP of Global Sales and Services at RingCentral. “Our solutions have enabled John Varvatos to connect its global workforce and customers in a way that cannot be emulated by on-premises legacy systems. As the Varvatos team continues their cloud-first IT strategy, we look forward to partnering with them in new ways.”

For more information, please visit johnvarvatos.com.

About John Varvatos
Launched in 2000 with a collection of tailored clothing and sportswear, John Varvatos now represents an entire men’s lifestyle that includes footwear, bags, belts, eyewear, limited edition watches, men’s fragrances, and the John Varvatos Star USA Collection. The designer has been recognized three times by the CFDA with an American Fashion Award for New Menswear Designer (June 2000) and Menswear Designer of the Year (June 2001 and June 2005), and was honored as GQ’s “Designer of the Year” in 2007. In October 2013, John released his first book entitled, John Varvatos: Rock in Fashion, which documents the elements of rock style that are intrinsic in the music community. Further rooting the brand in music, John Varvatos formally launched John Varvatos Records in February 2014. In 2015, John received several accolades including Most Innovative at MR Magazine’s MR Awards Honoring Game Changers in the Menswear Industry, the Cultural Icon Award at the T.J. Martell Foundation's 40th Anniversary Gala, the ACE Award for Designer of the Year given by the Accessories Council, and the Fashion Cares award given by the Samuel Waxman Foundation. In 2016, John was awarded Footwear News’ ICON Award for Social Impact for his charitable work, most notably with The Stuart House Foundation.

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, RingCentral Global Office, RingCentral Meetings, RingCentral Mobile and the RingCentral logo are trademarks of RingCentral, Inc.

 

July 31, 2018

Bright MLS Connects Distributed Workforce and Enhances Customer Experience with RingCentral Cloud Communications and Contact Center Solutions

BELMONT, Calif. — July 31, 2018 — RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced that Bright MLS, one of the nation’s largest real estate multiple listing services (MLS), has selected RingCentral’s unified solutions across voice, video, online meetings, and contact center to boost workforce productivity and enhance the customer experience.

Serving approximately 85,000 real estate professionals who in turn serve over 20 million consumers, Bright MLS is a combination of two leading multiple listing services, MRIS and TREND, along with a number of other similar organizations in the Mid-Atlantic region. With the formation of the new entity and the offering of more listings across a broader geographic area, Bright MLS needed to standardize its new IT environment to better connect its distributed workforce and contact centers across the Mid-Atlantic.

Previously, Bright MLS had legacy on-premises systems, which primarily supported voice-only communications and were difficult to support a distributed workforce. By standardizing on RingCentral’s cloud communications platform, Bright MLS uses RingCentral Office® to connect its workforce across distributed locations and enable communication across different modes. In addition, Bright MLS also uses RingCentral Contact Centerto better support customer engagement.

“Our real estate professionals conduct $100 million worth of transactions each hour,” said Garry Marsoubian, Senior Vice President of IT and Project Delivery at Bright MLS. “With RingCentral, we’re able to enhance the customer experience while saving costs, making it a business decision that translates to tangible value across our organization. RingCentral has addressed the confidentiality, integrity, and availability questions that all IT leaders must ask when considering cloud services and solutions.”

The other key aspect of RingCentral that convinced Bright MLS it was the right solution was the availability of a robust call center solution, RingCentral Contact Center.

Vernon Jones, Vice President of Customer Supportexplains: “Every minute that our customers are on the phone with a support representative is a minute that they aren’t initiating or closing deals. Our call centers have to be available to their fullest extent, and the support reps need tools to answer questions quickly. RingCentral Contact Center makes that happen.”

Key benefits of RingCentral for Bright MLSinclude:

  • Enhanced mobility: Real estate agents can work remotely while staying engaged with customers and peers through web and video meetings with RingCentral Meetings.
  • Robust contact center solution: RingCentral Contact Center empowers customer support center managers with the visibility and reporting tools they need to ensure that everyone is working optimally.
  • Open platform: Integration with Salesforce CRM allows support agents to handle calls from directly within Salesforce, ensuring an extra measure of efficiency to answer questions quickly.
  • Security: Meets the Bright MLS vetting process for confidentiality, integrity, availability; and follows the same model Bright MLS has architected—multiple data centers with highly redundant circuits.

“Standardized on a single cloud communications solution, Bright MLS is an example of the harmony that can be achieved in an organization with multiple locations and a distributed workforce,” said Ryan Azus, EVP of Global Sales and Services at RingCentral. “We look forward to further supporting their needs in the future as their business evolves.”

For additional information, click here.

About Bright MLS
The Bright MLS real estate service area spans 40,000 square miles throughout the Mid-Atlantic region, including Delaware; Maryland; Washington, D.C.; and parts of New Jersey, Pennsylvania, Virginia, and West Virginia. As a leading Multiple Listing Service (MLS), Bright serves approximately 85,000 real estate professionals who in turn serve over 20 million consumers.

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, RingCentral Contact Center, RingCentral Meetingsand the RingCentral logo are trademarks of RingCentral, Inc.

 

July 25, 2018

LeadingRE Adds RingCentral to its Solutions Group Program

CHICAGO – (July 25, 2018) – Leading Real Estate Companies of the World® brings RingCentral (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, to its Solutions Group program of preferred business resources for its global network of 565 market-leading real estate firms. The global industry leader in cloud business communications solutions, RingCentral enables today’s mobile and distributed workforce to communicate and collaborate from anywhere and on any device.

With RingCentral, real estate brokerage office staff and agents can easily stay connected with clients through voice, video meetings, team messaging, and more. In addition, RingCentral can be easily deployed across multiple locations and managed from any mobile device.

“RingCentral is an ideal fit for our Solutions Group program, giving our member brokerages around the world access to a modern cloud-based communications platform that provides the flexibility and scalability required as a company’s business grows,” said Robin LaSure, LeadingRE vice president, corporate marketing. “The ease of working with a single provider for all their communications needs and the potential for significant cost savings over traditional on-premises providers make the RingCentral solution even more compelling.”

“We’re happy to be selected as an approved supplier for the Leading Real Estate Companies of the World®,” said Steve Rawson, head of strategic industry alliances for RingCentral. “RingCentral has extensive experience in helping real estate firms empower their increasingly mobile workforce to stay ahead of the curve in today’s competitive real estate environment. Our platform greatly enhances communication and collaboration with clients and agents, delivering a seamless customer experience and improved agent productivity.”

Learn more about RingCentral at www.ringcentral.com. Learn more about Leading Real Estate Companies of the World® at www.LeadingRE.com.

###

About Leading Real Estate Companies of the World®

Leading Real Estate Companies of the World® (www.LeadingRE.com) is a selective global community of the highest quality independent residential real estate companies, with over 565 companies and 130,000 sales associates in over 70 countries. Network members generate over 1.1 million transactions annually, with $372 billion in home sales. LeadingRE exists to make its members better by connecting them to opportunities and people around the globe, supporting them with an international referral network, professional development programs, unique events and connections to people and opportunities worldwide.

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

 

July 24, 2018

RingCentral Announces New Integration Plans with Google Cloud Contact Center AI

BELMONT, Calif. – July 24, 2018 – RingCentral, Inc.(NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced plans to integrate with Google Cloud’s new Contact Center AI, a solution that combines multiple AI products to improve the customer service experience, as well as the productivity of contact centers.

Google Cloud Contact Center AI is a simple, secure, and flexible solution that allows enterprises with limited machine learning expertise to deploy AI in their contact centers. Together, RingCentral and Google Cloud will collaborate on applying AI in multiple areas of RingCentral Contact Center, enabling deeper customer engagement and improving the productivity of agents.

“AI holds a lot of promise in addressing customer needs faster and helping agents get to customer resolution quickly,” said Jim Dvorkin, Senior Vice President, Contact Centers, at RingCentral. “To make the contact center experience more relevant and efficient for both customers and agents, we believe Google Cloud is a great partner to collaborate with and apply AI in a thoughtful way.”

Areas of opportunity for AI in the contact center include customer interactions and improving the quality and performance of the contact center. To be successful, AI must be applied in a way that is useful and predictable while simplifying complex tasks and issue resolution. Sample use cases leveraging AI insights include:

  • Customer self-service over the web, mobile, and voice
  • Sending conversation context to live agents
  • Real-time agent assistance with article and answer suggestions so customer conversations are more meaningful
  • Cross-selling and upselling

“Contact Center AI empowers enterprises to use AI to complement and enhance their contact centers,” said Rajen Sheth, Director of Product Management at Google Cloud. “Google Cloud’s goal is to make it as easy as possible for our customers to use AI for contact centers through our relationships with key partners like RingCentral.”

Contact Center AI use-case scenarios will be demoed at RingCentral booth #1426 at Google Next.

To learn about the RingCentral Partner Program, please
click here.

About RingCentral

RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Contact Center, and the RingCentral logo are trademarks of
RingCentral, Inc.

 

June 27, 2018

BMJ Overhauls Global Communications and Team Collaboration With RingCentral Cloud Solutions

BELMONT, Calif. – June 27, 2018 – RingCentral, Inc., a leading provider of global enterprise cloud communications and collaboration solutions, today announced that its wholly owned subsidiary, RingCentral UK, Ltd., has been selected by BMJ, one of the world’s leading medical knowledge providers, as its global communications platform of choice. With RingCentral, BMJ is empowering its growing global workforce across 10 countries to drive efficient customer communications and deeper team collaboration.

BMJ aims to advance healthcare worldwide by sharing knowledge and expertise to improve experiences, outcomes, and value. BMJ publishes 70 medical and allied science journals, which include some of the most influential specialty journals in their field. The company also offers digital professional development courses and clinical decision support tools to help healthcare professionals improve the quality of healthcare delivery. Within the past 50 years, BMJ has pioneered the migration to digital publishing and the development of open access.

To support its international business, BMJ previously used several communications systems, including multiple legacy on-premises PBX systems. These systems did not support the mobility and scalability needs of BMJ’s growing distributed workforce and were limited in their team collaboration capabilities. Upon conducting due diligence, the BMJ team selected RingCentral Office® for its capabilities, including global deployment, collaborative communications, and open platform.

Aaron Townsend, Head of Service Delivery at BMJ, explains, “With so many international and flexible working staff, and an ever-increasing number of communication tools to support them, we needed a centrally managed, easy-to-deploy, global cloud communications solution. RingCentral Office enables our team to communicate using any device, across any mode of communication, from anywhere. Choosing RingCentral was a unanimous decision from our executive board, as it meets all of our criteria and the company shares our key values of openness, transparency, and trust, which is a vital part of our business culture.”

Additionally, BMJ uses RingCentral’s seamless integration with Google G Suite. This enables users while working within G Suite to make calls, listen to voicemails, receive/send text messages, and schedule online meetings/audio conferences.

“BMJ is a prime example of a multinational business that is successfully leveraging our global solutions to scale their communications effectively and inspire team collaboration,” said Steve Rafferty, Vice President Enterprise, EMEA at RingCentral. “As their cloud ecosystem grows with other business productivity applications, we look forward to further supporting their business with our open platform integrations.”

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, and the RingCentral logo are trademarks of RingCentral, Inc.

About BMJ
BMJ is a leading healthcare knowledge provider of trusted medical information and services. We are committed to supporting the highest standards of practice in healthcare through our extensive range of product offerings:

- 70 world leading medical journals, both general and specialty
- Learning and continuing professional development resources
- Evidence-based decision support tools
- Career services and events

BMJ has more than 6.2 million users worldwide, from clinicians, nurses, students, academic institutions, hospitals to governments and healthcare organisations. We publish in 11 languages, and produce specialist publications for 19 countries, including the United States, India, Brazil, Australia, New Zealand, China, and the Middle East. BMJ is a wholly owned subsidiary of BMA (British Medical Association), headquartered in London, with offices around the world. Visit bmj.com/company

 

June 11, 2018

Intelsat Empowers Global Workforce with RingCentral Cloud Communications Solutions

BELMONT, Calif. —June11, 2018 - RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced that the operator of the world’s first Globalized Network and leader in integrated satellite communications, Intelsat, has selected RingCentral as its cloud communications and collaboration solutions provider across its global locations.

With globally distributed employees, Intelsat was looking to move to a cloud-first solution to achieve greater agility and provide a collaborative communications experience to all its users across voice, video, web conferencing, and team messaging.

“As a global company with many employees on the move, we were looking for innovative ways to meet our employees’ mobility needs, increase workforce collaboration, and simplify our network administration before we migrated to RingCentral,” said Chimbu Thankachan, IT Engineering Director at Intelsat. “Now, we have a reliable and easy-to-manage communications and collaboration solution that will enable our employees to stay connected from any location, using any device, providing our employees with the latest innovations in communications technology.”

With the assistance of the RingCentral Professional Services™ team, Intelsat is implementing RingCentral Office® across its North America and global locations.

Additional key factors in Intelsat’s selection of RingCentral Office include:

  • Flexibility to use any device (desk phone, softphone, mobile phone)
  • Team messaging and collaboration with RingCentral Glip
  • Integration with most leading cloud applications, including Salesforce
  • Open APIs to customize business workflows, available through the RingCentral Connect Platform

“The landscape for business communications has changed, and enterprises are migrating to the cloud as they strive to stay relevant in today’s competitive business environment,” said Derrell James, SVP of Global Services and Solutions at RingCentral. “We are thrilled to assist Intelsat with their migration to RingCentral, where they will now be able to easily scale their communications and collaboration capabilities globally and streamline workflows through custom integrations leveraging RingCentral’s open platform.”

About Intelsat
Intelsat S.A. (NYSE: I) operates the world’s first Globalized Network, delivering high-quality, cost-effective video and broadband services anywhere in the world. Intelsat’s Globalized Network combines the world’s largest satellite backbone with terrestrial infrastructure, managed services and an open, interoperable architecture to enable customers to drive revenue and reach through a new generation of network services. Thousands of organizations serving billions of people worldwide rely on Intelsat to provide ubiquitous broadband connectivity, multi-format video broadcasting, secure satellite communications and seamless mobility services. The end result is an entirely new world, one that allows us to envision the impossible, connect without boundaries, and transform the ways in which we live. For more information, visit www.intelsat.com.

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, RingCentral Connect Platform, RingCentral Glip, RingCentral Professional Services, and the RingCentral logo are trademarks of RingCentral, Inc.

 

June 7, 2018

Survey: Women Crush Men at Workplace Multitasking

BELMONT, Calif. — June 7, 2018 — RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today released new findings exploring how workers manage app overload in relation to their gender, geographic location, and age group. While workers around the world still have a long way to go to effectively manage the influx of workplace apps—specifically communications apps—West Coast employees, women, and baby boomers are leading the way in reducing the chaos and moving toward workplace zen.

A March 2018 survey report conducted by CITE Research on behalf of RingCentral, From Workplace Chaos to Zen: How App Overload Is Reshaping the Digital Workplace, found that using multiple communications apps designed to enhance productivity in many cases actually hampers effectiveness when used together. According to the report, seven in 10 workers waste up to an hour each day navigating these apps—the equivalent of up to 32 wasted days per year.

The survey of 2,000 knowledge workers across all industries in the US, UK, and Australia found that all workers are not created equal when it comes to managing this communications chaos. Based on their gender, geographic location, and age group, certain workers are ahead of the pack in their quest to overcome app overload and achieve workplace zen.

Battle of the sexes: women rock multitasking at work
Survey analysis shows that women consistently get less annoyed than men when navigating multiple apps, supporting other research findings that women are more at ease with multitasking.

In all 14 scenarios explored in the research, men always find navigating multiple apps more annoying than women do. The biggest gaps between genders were in the following scenarios:

  • Fifty-five percent of men find navigating apps more annoying than trying to lose weight, compared to 47 percent of women.
  • Fifty percent of men find navigating apps more annoying than dealing with an insurance company, compared to 42 percent of women.
  • Forty-six percent of men find navigating apps more annoying than someone chewing with their mouth open, as opposed to 40 percent of women.
  • Forty percent of men find navigating apps more annoying than their laptop freezing, compared to 35 percent of women.

West Coast cool: Western workers get the least stressed by app overload
West Coast workers (i.e., workers in California, Nevada, Oregon, and Washington) navigate between apps the most, but are also least challenged by their communications load and find it the least chaotic. As home to three of the top six high-tech metro areas in America,according to recent research, deep technology immersion undoubtedly helps West Coasters lead the way in mastering the influx of communications tools to enhance productivity and reduce workplace chaos.

  • While 66 percent of US employees find the volume of communications at work challenging to getting their work done, 58 percent of West Coast workersare challenged.
  • While 21 percent of US workers navigate between apps six or more times per hour, West Coast workers lead the nation with 30 percent frequently toggling between apps.

With age comes zen: baby boomers quiet the chaos
Older workers (ages 55 and older) navigate fewer apps and find communications volume less challenging, putting them ahead on the path to workplace zen. This is likely because baby boomers use the fewest communications apps.

  • Just 41 percent of baby boomers use more than three apps regularly (i.e., at least once a week), compared to 50 percent of Gen Xers and 57 percent of millennials.
  • Only 2 percent of working baby boomers navigate between apps more than five times per hour; compared to 19 percent of workers overall and 22 percent of millennials.
  • While 70 percent of workers overall find the volume of communications challenging to getting their work done, 64 percent of working baby boomers find it challenging.

“We still have a long way to go to curb workplace productivity losses that result from switching between communications channels, but we can learn invaluable lessons from those that have made headway overcoming app overload,” said Neha Mirchandani, Vice President of Corporate Marketing at RingCentral. “Our report From Workplace Chaos to Zen revealed that integrated workplace communications solutions that minimize the number of apps deliver time savings, better collaboration, and increased productivity. Two in three workers called for a single platform to manage all their communications and help them achieve what has eluded them to date—workplace zen.”

To read a summary of this research, click here.

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

 

May 16, 2018

RingCentral Announces Certified Partners Program with Leading SD-WAN Vendors

BELMONT, Calif. – May 16, 2018 – RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced a new software-defined wide-area network (SD-WAN) certified partners program with several industry-leading providers, including VMwareCloudGenixRiverbedCradlepointWindstream Enterprise, and GTT Communications. RingCentral certifies partner SD-WAN products that are optimized to seamlessly work with RingCentral’s cloud communications and collaboration solutions. Through this program, global enterprises now have a number of certified SD-WAN choices to deploy alongside RingCentral’s solutions.

With the rapid adoption of cloud-first solutions across the enterprise, businesses are increasingly shifting their business applications away from their data centers to public clouds. This shift is making legacy networking architecture quickly obsolete. This in turn is increasing the importance of SD-WAN technology and its role in enabling faster and more cost-effective enterprise deployments. SD-WAN is an ideal companion to unified communications as a service (UCaaS) solutions to deliver optimal quality of service to end users by reducing jitter, packet loss, and latency.

“SD-WAN and UCaaS are natural partners,” notes John Burke, Principal Research Analyst and CIO at Nemertes Research. “SD-WAN reduces branch network outages by 95%, and slashes WAN management overhead by 50%, according to our recent report. Together, SD-WAN and UCaaS combine to fully enable an internet-only, cloud-first agile branching strategy: They deliver robust, resilient enterprise cloud communications services anywhere, with minimal overhead and lead time.”

As certified partners of RingCentral, the SD-WAN vendors announced today work seamlessly with RingCentral’s cloud communications and collaboration solutions and are preconfigured for out-of-the-box usage. This enables IT departments to support rapid location expansion and network growth, which can only be delivered through cloud solutions. For example, now the ability to go live with new locations will take a matter of days rather than months. Through direct integration with RingCentral, these partners enable businesses to deliver optimal communications performance and reliability by reducing jitter, packet loss, and latency, thus providing more stable and crisper interactions.

“RingCentral is committed to enabling businesses to take advantage of the full power of cloud solutions—and our SD-WAN partnerships reflect this strategy,” said Curtis Peterson, Senior Vice President of Cloud Operations at RingCentral. “We want to ensure that our customers have a range of industry-leading choices when deciding on their network options when they deploy RingCentral solutions. This flexibility enables customers to choose the right products for all their network needs. By building integrations with leading SD-WAN providers, our new program makes it radically simple for customers to build the network of the future, without a lot of cost or headache.”

For additional information, please click here.

Supporting Quotes:

VMware
“Unified communications is a critical and important use case for VMware NSX SD-WAN by VeloCloud. NSX SD-WAN provides a complete cloud-delivered WAN solution for customers to take advantage of unified communications services over any WAN network with performance, visibility and remote monitoring.”
-Steve Woo, Senior Director of Product, VeloCloud Business Unit, VMware

CloudGenix
“Collaboration is fundamental to productivity, and as such, is considered a service that must work and must work well. By taking advantage of both the CloudGenix and RingCentral platforms concurrently, customers are able to provide the best possible experience for collaboration, integrate direct internet in the branch with security for better cost metrics and performance, confidently integrate cloud and SaaS applications, and improve WAN manageability and availability.”
-Joel Christner, Senior Director of Marketing, CloudGenix

Riverbed
“While cloud adoption has become mission-critical, enterprises are struggling to reach the full potential of the cloud due to limitations of legacy networks. As a result, businesses are transitioning to a new software-defined approach to networking in order to become more agile, maximize digital performance and ultimately, reach their cloud and digital goals faster. Riverbed SteelConnect is an innovative SD-WAN solution that provides unified connectivity and policy-based orchestration spanning the entire distributed network fabric. Interoperability between Riverbed SteelConnect and RingCentral will enable better performance for unified cloud communications at a lower cost and improved agility, offering an attractive value proposition for enterprise customers.”
-Paul O’Farrell, Senior Vice President and General Manager of Riverbed’s Cloud Infrastructure Business Unit

Cradlepoint
“Like other modern, cloud-enabled IT infrastructures, UCaaS demands a non-stop WAN edge with direct Internet access at each remote site, which SD-WAN plus 4G LTE uniquely delivers. Cradlepoint is proud to partner with RingCentral. Together, we make it easy for customers to integrate UCaaS solutions into their SD-WAN deployments and benefit from the extended reach and reliability of 4G LTE today with a pathway to 5G in the future.”
-Todd Krautkremer, Chief Marketing Officer, Cradlepoint

Windstream Enterprise
“Windstream’s fully managed SD-WAN service is designed to ensure optimal performance and real-time control of all mission-critical cloud applications, including cloud communications.  We look forward to leveraging our extensive experience in managing integrated SD-WAN and cloud communication solutions, helping business customers improve employee productivity, collaboration and the customer experience.”
-Mike Frane, Vice President of Product Management, Windstream Enterprise

GTT Communications
“Being recognized as a certified partner for RingCentral allows GTT to act as an extension of RingCentral’s account teams to quickly and reliably connect RingCentral customers to the cloud. Achieving this partnership status also allows us to bring our SD-WAN service to a broader scope of customers that will benefit from more agile networking capabilities for cloud applications.”
-Joseph Offshack, Senior Vice President of Strategic Sales, GTT Communications

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

 

May 15, 2018

Arco Selects RingCentral for New National Customer Engagement Center

BELMONT, Calif. – May 15, 2018 – RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced that its wholly owned subsidiary, RingCentral UK, Ltd., has been selected by Arco, the UK’s leading safety company, as the foundational technology for its new National Customer Engagement Center. RingCentral’s Contact Center solution will be deployed as part of an ongoing Arco strategy of business investment with the aim of moving toward agile cloud infrastructure and process.

RingCentral Contact Center is an omnichannel solution that helps Arco’s customers choose their preferred method of communicating, including voice, chat, social media, SMS, email and more. The platform includes intelligent interactive voice response (IVR) and self-service options that are tightly integrated with smart routing functionality. Those features are designed to help customers connect more quickly to the adviser who can best handle their needs. It also includes industry-leading tools to help Arco optimize staff scheduling, improve contact center efficiencies and generate surveys for customers.

“RingCentral offers us a best-in-class unified communications platform that will help us to continue delivering exceptional customer service across more communication channels,” said Sacha Redman, Customer Experience Director for Arco. “This project is part of a wider $40.8 million program of investment within our Digital First initiative that will ensure we are continually meeting our customer expectations when it comes to the selection and delivery of the right safety equipment and related services.”

The new Arco National Customer Engagement Center in Hull, East Yorkshire, England, will be staffed by customer service specialists who will manage sales inquiries and orders while also supporting customers with product advice and order-tracking.

“Arco offers a great example of a forward-thinking business that has embraced the omnichannel approach to customer engagement that encourages customers to interact via the method they feel most comfortable with,” said Steven Rafferty, Regional Vice President of Enterprise Sales, EMEA at RingCentral. “The upcoming RingCentral Contact Center deployment provides an open and flexible platform that will help Arco to adapt to modern retail imperatives and enable innovative new technologies such as AI and bots.”

The full deployment of RingCentral Contact Center is expected to go live at the new Arco National Customer Engagement Center in July this year.

Watch video: The UK’s Leading Safety-Equipment Supplier Arco Improves Customer Service with RingCentral

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Contact Center and the RingCentral logo are trademarks of RingCentral, Inc.

About Arco
Arco is the UK’s leading safety company and has a core purpose of keeping people safe at work. Through its dedicated in-house experts, Arco helps to shape the safety world in order to ensure UK workers go home safe every night. It distributes a world-class range of over 170,000 quality assured, branded and own brand products, including personal protective equipment, workwear, safety footwear, gloves, workplace safety and hygiene products. It also provides professional services encompassing training, consultancy and site services.

Headquartered in Hull, Arco reaches its customers through its extensive product catalogue, interactive website and 47 strong retail store network. The company has sales of over £287m and employs approximately 1600 people nationwide.

Arco is committed to providing safety equipment that is genuine and compliant with relevant standards and regulations. To do this, it has a five-step product assurance process and is the only safety distributor with an independently accredited testing laboratory. Additionally, it is a member of the BSIF Registered Safety Suppliers Scheme.

Founded in 1884 and with a heritage spanning four generations, Arco demonstrates traditional family values and is dedicated to its Corporate Social Responsibility policy. It continually demonstrates its support of local business communities and charitable organisations, donating in excess of 1% of pre-tax profits annually. In 2007, Arco became a member of the Ethical Trading Initiative (ETI) incorporating their internationally recognised code of labour practice into its own ethical policy and in 2010 became a member of Sedex, the Supplier Ethical Data Exchange. To ensure ethical standards are continuously met throughout its supply chain, Arco carries out regular audits amongst all suppliers and, working with the ETI and other regulatory bodies, the company plays a leading role in helping to eliminate modern day slavery across the globe.  For more information, visit www.arco.co.uk.

 

May 14, 2018

IHS Markit Ranks RingCentral #1 in the 2018 North American UCaaS Scorecard

BELMONT, Calif. — May 14, 2018 — RingCentral, Inc. (NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions, today announced it has been ranked #1 in IHS Markit’s 2018 North American Unified Communications as a Service (UCaaS) Scorecard. Named the leader for the second consecutive year, RingCentral achieved this recognition due to its market share position, business growth, product capabilities, and continued traction among mid-market and large enterprise businesses.

"RingCentral is the leader in this year’s IHS Markit North American UCaaS Leadership Scorecard. Outpacing the market, RingCentral is setting itself apart with progress in global expansion and investments in customer success and professional services," said Diane Myers, Senior Research Director at IHS Markit. "RingCentral’s enhanced capabilities make the company well positioned to meet the evolving business communications and collaboration needs of today’s increasingly global and mobile workforce."

The IHS Markit annual scorecard evaluates the top US-based UCaaS providers that are best positioned to succeed long term based on market share, financial stability, market momentum, service development, and support options.

The 2018 IHS Markit UCaaS Leadership Scorecard highlighted a number of key strengths for RingCentral, including:

  • Largest installed base and above average market growth
  • Seventy-six percent revenue year-over-year growth in mid-market and enterprise segments
  • Innovative team messaging and collaboration capabilities combined with UCaaS
  • International expansion and support in multiple languages to serve global businesses
  • Investments in IT administration and analytics
  • Expanded integrations by customers and partners with RingCentral’s open platform

“We’re honored to once again be ranked #1 by IHS Markit, which is a testament to our ongoing ability to deliver the communications and collaboration solutions today’s businesses need to be successful,” said David Sipes, Chief Operating Officer at RingCentral. “We go beyond unifying different modes of conversation. Our collaborative communications approach empowers the modern workforce to communicate and collaborate anytime, anywhere, and on any device, driving greater productivity and more meaningful customer interactions.”

RingCentral combines mobile-first voice, video, conferencing, messaging, team collaboration and contact center solutions—all served on an open platform, at global scale. Easier to manage and more flexible and cost-efficient than legacy, on-premises communications systems, RingCentral’s cloud solutions meet the needs of today’s mobile workforce.

For more information, RingCentral is offering a complimentary copy of the IHS Markit 2018 North American UCaaS Scorecard, available here.

Results based on IHS Markit, Technology Group, UC as a Service (UCaaS) Scorecard: North America, 7 May 2018. Results are not an endorsement of RingCentral. Any reliance on these results is at the third party’s own risk. Visit technology.ihs.com for more details.

About RingCentral

RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc. Other third-party marks and logos displayed in this document are the trademarks of their
respective owners.

 

May 14, 2018

CRN Names Lisa Del Real to Women of the Channel Power 100 List

BELMONT, Calif. – May 14, 2018 – RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, announced today that CRN®, a brand of The Channel Company, has named Lisa Del Real, Associate Vice President of Global Channel Programs and Operations, to its list of 2018 Power 100, an elite subset of its prestigious annual Women of the Channel list.

CRN’s editorial team selects Women of the Channel honorees based on their professional accomplishments, demonstrated expertise, and ongoing dedication to the channel. The Power 100 belong to an exclusive group drawn from this larger list: women leaders whose vision and influence are key drivers of their companies’ success and help move the entire IT channel forward.

“This accomplished group of leaders is steadily guiding the IT channel into a prosperous new era of services-led business models and deep, strategic partnerships,” said Bob Skelley, CEO of The Channel Company. “CRN’s 2018 Women of the Channel list honors executives who are driving channel progress through a number of achievements—exemplary partner programs, innovative product development and marketing, effective team-building, visionary leadership and accelerated sales growth—as well as advocacy for the next generation of women channel executives.”

Lisa has been a foundational and driving force in the success of the RingCentral Channel Partner Program and has directly influenced RingCentral’s revenue growth and global expansion. As a dedicated channel champion, she has helped scale the company’s partner program from zero to more than 7,000 channel partners worldwide.

Lisa’s achievements have earned her over four years of recognition as CRN’s Women in the Channel. In addition, she has excelled in raising the visibility for female leaders in the cloud market as the sole recipient of the third annual Trailblazer Cloud Girls Rising award. Presented by Cloud Girls, a not-for-profit consortium of women evangelizing the cloud, in collaboration with the Alliance of Channel Women, this award was created to honor women in the communications and IT channel for leadership and innovation in the cloud space. 

“We’re thrilled to see Lisa on CRN’s 2018 Power 100 list as she has made invaluable contributions to both RingCentral and the channel industry as a whole,” said Zane Long, SVP of Global Channel Sales at RingCentral. “Recently ranked #1 in the 2018 North American Unified Communications as a Service (UCaaS) Scorecard by IHS Markit, RingCentral is best poised to deliver the cloud communications solutions that enterprises are demanding of their channel partners.”

The 2018 Women of the Channel and Power 100 lists will be featured in the June issue of CRN Magazine and online at www.CRN.com/wotc.

Suggested Tweet:
@TheChannelCo names @RingCentral's @DelRealLisa to @CRN 2018 Power 100 list. #WOTC18 #crnpower100 www.CRN.com/wotc.

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

About the Channel Company
The Channel Company enables breakthrough IT channel performance with our dominant media, engaging events, expert consulting and education, and innovative marketing services and platforms. As the channel catalyst, we connect and empower technology suppliers, solution providers and end users. Backed by more than 30 years of unequaled channel experience, we draw from our deep knowledge to envision innovative new solutions for ever-evolving challenges in the technology marketplace. www.thechannelco.com

CRN is a registered trademark of The Channel Company, LLC. All rights reserved.

 

April 24, 2018

RingCentral Recognized as a Best Place to Work in the San Francisco Bay Area and Denver Region

BELMONT, Calif. — April 24, 2018 — RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced that the San Francisco Business Times and the Silicon Valley Business Journal recognized RingCentral as a 2018 Bay Area Best Places to Work. The award coincides with the Denver Post naming RingCentral as a Top Workplace in the Denver, Colorado, area based on the results of an independent survey conducted by Workplace Dynamics.

Bay Area award applicants were evaluated and ranked across five categories based on the number of employees. The ranking found companies in the region whose employees rate them as the highest on such values as fun, collaborative culture, solid compensation, benefits offerings, and other amenities as well as management practices.

According to the San Francisco Business Times and the Silicon Valley Business Journal, RingCentral’s Bay Area employees value:

  • Competitive and creative benefits, which continue to be refined and expanded as RingCentral evolves
  • The implementation of an internal recognition system that provides positive feedback and is tied to company values
  • The ability to create a strong work-life balance while maintaining high performance standards

The Bay Area office was recognized as one of the best employers in the Large Company category (250–999 employees in region), while the Denver office achieved a Top Place to Work Ranking in the Mid-Size Company category (150–499 employees in region). Key reasons Denver employees chose RingCentral as a top employer include the company’s inclusive environment and forward-thinking leadership. This is the fourth time that the Denver office was named one of the Top Workplaces by the Denver Post. In addition, RingCentral’s Xiamen, China, office was awarded the prestigious Liepin Extraordinary Employer Award in 2017, underscoring the company’s recognition as a global employer of choice.

“Our employees are our biggest asset, and we have made significant investments in our global teams to create an exceptional work environment that puts our employees first,” says John Marlow, Chief Administrative Officer, RingCentral. “Being named a top employer in both the San Francisco Bay Area as well as the Denver region speaks to the commitment and investments we have made in our people and the successful work environment and culture we are cultivating at RingCentral.”

For information about career opportunities at RingCentral, please visit: ringcentral.com/company/careers.

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

 

April 16, 2018

Master Agent MicroCorp Partners with RingCentral to Drive Enterprise Adoption of Cloud Communications Solutions

BELMONT, Calif. — April 16, 2018 — RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced that MicroCorp, a premier value-added distributor of communications and cloud solutions, has joined its prestigious partner program. Building on its momentum in the channel, RingCentral continues to strengthen its program with strategic partners as enterprise demand for cloud communications solutions continues to rise.

“Our channel partners are seeing a massive shift in the mid-market and enterprise segment where companies are demanding cloud-based communications solutions as they look to enable greater mobility, agility, and interoperability across their organizations,” said Karin Fields, CEO of MicroCorp. “As the industry-recognized leader in global cloud communications, RingCentral is best poised to address the communications and collaboration needs of enterprises worldwide, and we’re thrilled to add them to our product portfolio.”

MicroCorp focuses on training and enabling subagents to simplify the purchase and management of communications and cloud solutions for enterprise customers. With RingCentral, MicroCorp will help channel partners bring the leading cloud communications and collaboration solutions to enterprise customers, enabling them to streamline business workflow and improve overall worker productivity.

“It is no longer a question of if enterprises will transition from legacy on-premises systems to cloud communications and collaboration solutions, it’s happening now across the globe,” said Zane Long, Senior Vice President of Global Channel Sales at RingCentral. “Channel partners are critical in helping enterprises adopt modern communications solutions, as they are their trusted advisors. I have worked closely with Karen Fields over many years, and working with MicroCorp’s national network of agents will provide us with greater access to enterprises migrating to the cloud to realize greater business outcomes.”

RingCentral works with world-class distributors, master agents, and carrier partners to deliver cloud communications and collaboration solutions to global enterprises. Ranked in the CRN 5-Star Partner Program Guide for three years in a row and a leader in the 2017 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide for the third consecutive year, RingCentral provides mobile-first voice, video, conferencing, team messaging, and contact center solutions as a single seamless experience. Easier to manage and more flexible and cost-efficient than legacy, on-premises communications systems, RingCentral’s cloud solutions meet the needs of today’s mobile workforce.

For additional information, please click here.

About MicroCorp
MicroCorp is the premier value-added distributor of telecom and cloud solutions. Since 1986, MicroCorp has simplified the purchase and management of telecommunications services for business customers. Today, the MicroCorp People Powered Network is nothing short of the most powerful combination of back-office systems, people and support offerings in the industry. MicroCorp can be your whole back office or an extension of your current team, so you can focus on growing your business profitably. With a portfolio of solutions from more than 75 premier telecom and cloud providers combined with our collaborative back-office portal, Nautilus, we are the trusted, skilled partner for a national network of agents, MSPs, and VARs. For more information on MicroCorp or to become a partner, visit microcorp.com.

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

 

April 2, 2018

RingCentral Given 5-Star Rating in CRN’s 2018 Partner Program Guide

BELMONT, Calif. — April 2, 2018 — RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, announced today that CRN®, a brand of The Channel Company, has given RingCentral a 5-Star rating in its 2018 Partner Program Guide. This annual guide is the definitive listing of partner programs from technology vendors that provide products and services through the IT channel. The 5-Star Partner Program Guide rating recognizes an elite subset of companies that offer solution providers the best partnering elements in their channel programs.

To determine the 2018 5-Star ratings, The Channel Company’s research team assessed each vendor’s partner program based on investments in program offerings, partner profitability, partner training, education and support, marketing programs and resources, sales support, and communication.

RingCentral works with more than 20 master agents and distributors and currently has over 7,000 partners enrolled in the program worldwide across the US, Canada, UK, and EMEA. The partner program is designed to support partner sales with channel managers, subject-matter experts, a dedicated partner support line, partner portal, and operations support. Additionally, RingCentral’s Channel Harmony™: One to Infinity Program eliminates conflict between direct sales and partners, and is recognized as a major differentiator in the industry.

“Finding the right technology vendor to partner with can be a daunting task, given the vast array of choices now available to solution providers,” said Robert Faletra, Executive Chairman of The Channel Company. “CRN’s Partner Program Guide and 5-Star ratings help them narrow the field and find the best fit, identifying the most rewarding partner programs and providing crucial insight into their strengths and benefits. We are pleased to present our 2018 PPG list, recognizing the strongest and most successful partner programs in the channel today.”

“We are dedicated to building an innovative, best-in-class partner program that supports our channel community with the right enablement and training they need to be successful,” said Lisa Del Real, Associate Vice President of Global Channel Programs and Operations at RingCentral. “We’re honored to be recognized for the third year in a row by The Channel Company for our continued enhancements to the RingCentral Partner Program. By empowering our partners, we’re able to provide a valuable experience for them and also achieve the mutual goal of satisfied customers and more impactful business outcomes.”

The 2018 Partner Program Guide will be featured in the April issue of CRN and online at www.CRN.com/ppg.

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@TheChannelCo names @RingCentral to @CRN 2018 Partner Program Guide #CRNPPG www.CRN.com/ppg

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc. Other third-party marks and logos displayed in this document are the trademarks of their respective owners.

About the Channel Company
The Channel Company enables breakthrough IT channel performance with our dominant media, engaging events, expert consulting and education, and innovative marketing services and platforms. As the channel catalyst, we connect and empower technology suppliers, solution providers, and end users. Backed by more than 30 years of unequaled channel experience, we draw from our deep knowledge to envision innovative new solutions for ever-evolving challenges in the technology marketplace. www.thechannelco.com

CRN is a registered trademark of The Channel Company, LLC. All rights reserved.

 

March 29, 2018

Pacific Dental Services® Delivers Superior Patient Experience with RingCentral’s Cloud Communications Solutions Across Over 625 Office Locations

BELMONT, Calif. — March 29, 2018 — RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced that Pacific Dental Services® (PDS®), one of the country’s leading dental support organizations, has selected RingCentral to provide a superior patient experience and improve communications among its distributed workforce. With nearly 10,000 team members and more than 625 supported offices across 19 states, PDS needed robust communications and collaboration solutions that also met its requirement for HIPAA compliance.

Recognized on the Inc. 5000 list of the fastest-growing private companies in America for the past 10 years, PDS’ Private Practice+® model provides supported autonomy that allows dentists to concentrate on clinical excellence and the highest levels of cost-effective, comprehensive patient care, while PDS provides the business support structure, including the latest technology, best operational practices and procedures, highly skilled support staff, and ongoing training and education. Growing at a rapid pace, PDS plans to add as many as 80 offices each year, which perpetuated their need for scalable, cloud-based communications solutions.

Previously, PDS had legacy communications systems that were primarily voice-only and lacked scalability, reliability, and voice quality. In addition, PDS was using six different tools for video conferencing, which was cumbersome for IT and provided a disjointed experience for end users. PDS selected RingCentral for its robust functionality across voice, video meetings, team messaging, and fax—all seamlessly integrated in a single cloud solution that complies with HIPAA security requirements.

“Recognizing our disparate legacy systems could not effectively support our business growth, we decided to migrate to the cloud,” said David Baker, SVP & CIO of Pacific Dental Services. “It became clear to us that RingCentral was able to support our transition to the cloud better than any other unified communications as a service provider. With RingCentral, our staff and patients are able to communicate in the ways they prefer, which for many, is via text and chat. We’re seeing our patients using RingCentral text messaging for enquiries that don’t need to be serviced via a phone call, translating to increased patient satisfaction.”

Key RingCentral benefits for Pacific Dental Services include:

  • HiTrust CSF Certification validation of compliance with HIPAA security requirements: Ensures communications between dentists and their patients are guarded against unauthorized access by means of encryption; includes a Business Associate Agreement (BAA).
  • RingCentral Glip™ team messaging: Streamlines communication across offices through real-time chat, task management, and collaboration, enabling enhanced productivity.
  • RingCentral Rooms™ video conferencing: Delivers HD video, audio, and web conferencing capabilities; easy to configure with off-the-shelf equipment for any conference room, huddle room, or large open space rooms; connects with other meeting participants joining from mobile, tablets, desktops, telephones, or other RingCentral Rooms.
  • Open platform: Integrates with leading cloud business applications used by PDS, such as Salesforce®, Box, Microsoft Office 365™, and Okta, to enable seamless business workflows.

Mike Miller, Digital Solutions Consultant at Sidepath said: “I was tasked to identify a truly holistic and scalable communications solution for PDS that not only replaced the existing legacy system, but also established an enhanced experience across all of the dental offices. As the recognized leader in cloud communications, RingCentral is the only provider to offer a unified solution across all modes of communication. Now, PDS is equipped to take its differentiated patient experience to the next level.”

For more information, please visit www.PacificDentalServices.com.

About Pacific Dental Services

Founded in 1994, Pacific Dental Services (PDS) is one of the country’s leading dental support organizations and has been on the Inc. 5000 list of the fastest growing private companies in America for the past 10 years in a row. PDS originated the Private Practice+® model to enable dentists to focus on their passion: serving patients. PDS continues to grow, with over 625 supported dental offices across the United States and plans to expand into several new markets. PDS’ Perfect Patient Experience® operating model gives patients in PDS-supported offices an extraordinary, differentiated experience, creating Patients for Life.

About RingCentral

RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Glip, RingCentral Rooms, and the RingCentral logo are trademarks of RingCentral, Inc. Other third-party marks and logos displayed in this document are the trademarks of their respective owners.

 

March 7, 2018

RingCentral Launches Collaborative Meetings Solution

BELMONT, Calif. — March 7, 2018 — RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced the launch of its next-generation RingCentral Meetings™ solution. RingCentral Meetings delivers integrated team messaging, online meetings, video conferencing, screen-sharing, and task management in a single solution to enable a full meeting experience. Available stand-alone, the solution can be easily upgraded to the full cloud communications capabilities of RingCentral Office®.

“RingCentral continues to revolutionize collaborative communications with the introduction of our next-generation RingCentral Meetings solution,” said Kira Makagon, EVP of Innovation at RingCentral. “RingCentral Meetings works the way people do. They can connect and collaborate, exchange ideas and creativity before, during, and after the meetings, no matter where they are or what time it is.”

According to Frost & Sullivan’s recent research, the total video conferencing market is expected to reach $11.7 billion by 2021, with rapid adoption coming from next-generation devices and cloud services that will extend the reach to a broad set of users.

“User demand for web meetings and team collaboration solutions is booming, and it’s a smart move by RingCentral to combine the two capabilities for increased user productivity,” said Roopam Jain, Industry Director of Collaboration Technologies at Frost & Sullivan. “With this, RingCentral is providing a differentiated stand-alone web meetings solution that can easily expand into their flagship RingCentral Office cloud communications and collaboration solution.”

Easy to deploy and manage, RingCentral Meetings provides HD video quality with an intuitive user interface.

Key end-user features include:

  • HD video conferencing
  • Screen sharing
  • RingCentral Glip™ team messaging
  • File sharing and task management
  • Move easily from team messaging to web meetings

Key IT benefits include:

  • Replacement for disjointed legacy meeting and messaging systems
  • Single solution for reduced IT complexity and administrative oversight
  • Accessible across any desktop and mobile devices
  • Scalable globally with ability to add the full cloud PBX capabilities of RingCentral Office when needed
  • RingCentral Room Connector and RingCentral Rooms™ add-ons

Availability and Pricing
RingCentral Meetings is available in three tiers: Free, Essentials ($14.99/user/month), and Advanced editions ($19.99/user/month). To learn more, click here.

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

This press release contains forward looking statements, including statements based on Frost & Sullivan’s research about the expected future growth of the total video conferencing market.These forward looking statements are subject to risks and uncertainties, and actual events may differ from the expectations expressed.A discussion of risks that could affect such forward looking statements is included in RingCentral’s Annual Report on Form 10-K for the year ended December 31, 2017 and in other reports filed by RingCentral with the Securities and Exchange Commission.Frost & Sullivan is an independent market research firm and is unaffiliated with RingCentral.We have not independently verified information provided by Frost & Sullivan and included in this release.

©2018 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Meetings, RingCentral Glip, RingCentral Rooms, RingCentral Office, and the RingCentral logo are trademarks of RingCentral, Inc.

 

March 7, 2018

RingCentral Launches Collaborative Contact Center

BELMONT, Calif. — March 7, 2018 — RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced its Collaborative Contact Center solution, which transforms the way organizations manage customer engagement. RingCentral Contact Center™ integrated with RingCentral Glip™, a team messaging and collaboration solution, and new RingCentral Pulse™ service enables agents and supervisors to communicate and collaborate across their organizations in real time to resolve customer issues efficiently.

RingCentral Pulse provides intelligent bots that monitor critical call center metrics in real time and provide automated alerts and notifications to key stakeholders directly into RingCentral Glip messaging teams. This will enable companies to deliver superior quality service to their customers. In addition, all the various agent groups in the contact center automatically have corresponding teams in RingCentral Glip to enlist help of other agents and experts in the enterprise to improve response times.

“We’re pioneering a new approach to customer engagement and giving companies a better way to serve their customers that goes beyond the traditional contact center,” said Jim Dvorkin, SVP of Contact Center at RingCentral. “RingCentral is delivering on its Collaborative Communications™ vision, which puts collaboration at the center of the customer experience, and extending it to the contact center. Contact center agents, teams, and experts throughout the organization can collaborate in real time, enabling businesses to fulfill the promise of world-class customer engagement.”

In traditional contact centers, the lack of communication and collaboration between agents and other departments across the organization has historically resulted in siloed communications efforts, leading to slow response times and poor customer satisfaction. RingCentral Collaborative Contact Center provides:

  • Expert Access: Using RingCentral Glip team messaging capabilities, agents and teams can bring in the necessary expertise, not only from within the contact center, but also from the rest of the organization, to speed up response time, ultimately improving the customer experience.
  • Customer Engagement: Contact center agents can create in real time new teams consisting of customer representatives and company experts. These teams can now use integrated communications tools, such as chat, file sharing, video and web meetings, and conference calling. This enables customers to collaborate with multiple company experts in complex problem resolution to quickly identify and settle customer issues.

“A good portion of support inquiries handled by contact center agents require some sort of assistance from experts in various parts of their organization,” said Blair Pleasant, President & Principal Analyst for COMMfusion. “By integrating the power of cloud-based unified communications, team messaging, and collaboration into the contact center, RingCentral enables businesses to better serve customer needs in a faster and more flexible way.”

RingCentral Pulse for Contact Center provides automated intelligent bots
With the integration of team messaging with Contact Center, RingCentral Pulse adds intelligent bots for monitoring of important contact center metrics with alerts and notifications to key contact center stakeholders and teams. This visibility empowers supervisors to take immediate action to resolve contact center quality of service issues in real time, while also improving the efficiency of contact center performance.

Specific capabilities of RingCentral Pulse for Contact Center include:

  • Automated KPI Monitoring: A series of bots monitor various performance parameters of the contact center, informing supervisors when problems emerge so immediate action can be taken, such as bringing on additional agents or rescheduling planned activities.
  • Smart Alert Distribution: When KPIs are not being met, leading to subpar service levels or operational inefficiencies, contact center alerts and notifications are delivered within RingCentral Glip teams. These alerts provide supervisors with real-time access to critical operational contact center insights so they can take action and expedite the resolution.
  • Ease of Configuration: Supervisors can easily configure and tailor important KPIs for agents, teams and skill groups for which they are responsible, as well as identify who should get notified to take immediate action—right within RingCentral Glip.
  • Mobility Enabled: Alerts and notifications are available on desktop and mobile devices, enabling supervisors to take action, no matter their location.
  • Team Sync: Contact center agent groups defined in a contact center application now appear as Teams in RingCentral Glip, so agents and supervisors can post messages and exchange files that will reach the whole agent group, thereby improving internal collaboration.

The RingCentral Pulse for Contact Center beta is expected to be available in Q2 2018. Demos will be shown at Enterprise Connect 2018 in Orlando, Florida, from March 12–15 at booth #1907.

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Pulse, RingCentral Contact Center, RingCentral Glip, Collaborative Communications, and the RingCentral logo are trademarks of RingCentral, Inc.

 

March 5, 2018

Report: App Overload is Creating Chaos at Work and Costing Businesses Billions

BELMONT, Calif. — March 5, 2018 — RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today released its new report From Workplace Chaos to Zen: How App Overload Is Reshaping the Digital Workplace. The report is based on a global survey of 2,000 knowledge workers and reveals that the very workplace apps intended to streamline tasks have sparked an app overload that’s injecting chaos into business workflows and costing enterprises billions in lost productivity.

Specifically for communications applications, workers today are using an average of four apps, with 20 percent of workers using six or more. This includes apps for phone calls, texts, web meetings, video conferencing, team messaging, and more. Sixty-nine percent of workers waste up to an hour each day navigating between myriad communications apps, amounting to a waste of 32 days per year.

To counter this app fragmentation, 66 percent of workers want a single communications platform that will bring a sense of productivity to their workplace. However, the C-Suite is more likely to be content with their current suite of tools (44 percent), revealing a disconnect with the cultural shift to newer communications and collaboration solutions.

App overload is creating workplace chaos
Today’s flood of communications has upended the modern workday, creating a sense of workplace chaos that’s taking a toll on employees and their companies.

  • More than 70 percent of workers say their communications volume is a challenge to getting work done.
  • Sixty-eight percent of workers toggle between apps up to 10 times an hour, and 31 percent of workers said toggling causes them to lose their train of thought.
  • Workers find navigating between apps more annoying than doing household chores (53 percent), paying bills (52 percent), and trying to lose weight (50 percent).
  • Despite the prevailing feeling of app overload, workers find team messaging to be the least disruptive to their workday.

“Today’s workforce is under siege by a flood of communications apps. More than ever, our attention is scattered across a wide array of different apps and communications channels,” said Riadh Dridi, CMO of RingCentral. “These apps are meant to bolster our productivity, but managing myriad apps is proving difficult—with serious repercussions for businesses. This new research reveals workers demand a unified experience that brings together all modes of communications into a single platform that promotes better collaboration and seamlessly integrates with their other business applications.”

Workers seek one platform for simplicity
The report found that workers believe a single platform integrating all their communications channels would bring more simplicity to their workday. Specifically, the data shows that:

  • Employees believe this would help them achieve better workflow (67 percent), be more productive at work (65 percent), make work feel less chaotic (62 percent), and make it easier to work remotely (61 percent).
  • Workers 45+ years old still prefer email (51 percent), but 18- to 44-year-olds prefer team messaging (43 percent). Team messaging–centric platforms are growing quickly in popularity as the preferred “home base” for a single communications platform.

“This report confirms what we’re seeing in the workplace—employees prefer a singular, real-time communications platform that increases their productivity and workflow on a day-to-day basis,” said David Smith, Founder and Principal at InFlow Analysis. “It maps back to the trend toward ‘conversational workspaces.’ Enterprises are striving to enable collaboration combined with real-time communications. As more businesses adopt these platforms, it will encourage workers to use these tools to get more work done with less effort.”

The C-Suite is slower to adopt newer communications technologies
Despite the growing popularity of team messaging–centric communications apps among younger workers, the C-Suite has been slower to embrace this technology.

  • While 80 percent of C-level executives are more likely to find their communications volume very or somewhat challenging, they are more likely to be content with their current suite of tools (44 percent), revealing a disconnect with the cultural shift away from email to newer communications capabilities such as team messaging within their ranks.

From Workplace Chaos to Zen: How App Overload Is Reshaping the Digital Workplace is based on a survey of 2,000 knowledge workers across all industries in the United States, U.K., and Australia, conducted by CITE Research on behalf of RingCentral. To view the full report, click here.

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

 

March 1, 2018

RingCentral Announces Integration with Google Hangouts Chat

BELMONT, Calif. — March 1, 2018 — RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced its integration with Hangouts Chat, a secure collaboration tool within G Suite designed to bring teams together. As one of the inaugural partners of the Hangouts Chat launch, this integration brings RingCentral’s enterprise-grade calling and video meetings capabilities to the Chat platform so users can effectively communicate and collaborate. RingCentral for Hangouts Chat is the latest integration leveraging the RingCentral Connect Platform™, which integrates with over 1,000 partner and customer applications, essential for providing an enhanced business workflow environment.

“RingCentral is a Recommended for G Suite partner, as well as a Chrome Technology partner,” said Marty Piombo, VP of Strategic Partnerships at RingCentral. “Our deep integrations across the Google Cloud ecosystem give our enterprise customers a frictionless communications and collaboration solution within the productivity applications they use every day. RingCentral for Hangouts Chat removes the hassle of toggling between different applications to start a video meeting or call, ultimately saving workers time and driving greater efficiency.”

With RingCentral for Hangouts Chat, users can quickly access RingCentral using the @ command. Available as an add-on bot, RingCentral for Hangouts Chat requires a Google account. To initiate a RingCentral call or meeting, a RingCentral Office® subscription is required.

For further information, please visit the RingCentral
App Gallery
.

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Connect Platform, RingCentral Office and the RingCentral logo are trademarks of RingCentral, Inc.

 

March 1, 2018

RingCentral, Inc. Announces Pricing of $400 Million 0% Coupon Convertible Senior Notes Offering

BELMONT, Calif. — March 1, 2018 — RingCentral, Inc. (NYSE:RNG) today announced the pricing of $400 million aggregate principal amount of 0% coupon convertible senior notes due 2023 (the “notes”) in a private placement to qualified institutional buyers pursuant to Rule 144A under the Securities Act of 1933, as amended (the “Act”).

The offering of the notes was upsized from the originally announced aggregate principal amount of $350 million. RingCentral also granted the initial purchasers of the notes a 13-day option to purchase up to an additional $60 million aggregate principal amount of the notes. The sale of the notes to the initial purchasers is expected to settle on March 5, 2018, subject to customary closing conditions, and is expected to result in approximately $389.7 million in net proceeds to RingCentral after deducting the initial purchasers’ discount and estimated offering expenses payable by RingCentral (assuming no exercise of the initial purchasers’ option).

In conjunction with the issuance of the convertible notes, RingCentral (a) entered into a capped call transaction with a cap price of $119.035 (representing a premium of 90% over the last reported sale price, and (b) repurchased approximately $15 million of RingCentral Class A common stock as detailed below. In addition, RingCentral may redeem the notes, at its option and subject to certain conditions, on or after, September 20, 2020 as detailed below.

The table below illustrates the potential net dilution expectations from the overall transaction.

The notes will be senior, unsecured obligations of RingCentral. The notes will not bear interest and the notes will not accrete. The notes will mature on March 15, 2023, unless earlier repurchased, redeemed or converted.

RingCentral expects to use approximately $43.4 million of the proceeds of the offering of the notes to pay the cost of the capped call transactions described below. Proceeds from the offering will also be used to repurchase approximately $15 million of RingCentral Class A common stock (“common stock”) at $62.65 per share, the closing price of the stock on February 28, 2018, from institutional investors through one of the initial purchasers or its affiliate, as RingCentral’s agent, concurrently with the pricing of the offering of the notes. The remaining net proceeds from the offering will be used for general corporate purposes, which may include working capital, capital expenditures, potential acquisitions and strategic transactions.

The initial conversion rate for the notes is 12.2782 shares of common stock per $1,000 principal amount of notes (which is equivalent to an initial conversion price of approximately $81.45 per share). Prior to the close of business on the business day immediately preceding December 15, 2022, the notes will be convertible at the option of the note holders only upon the satisfaction of specified conditions and during certain periods. Thereafter until the close of business on the scheduled trading day preceding the relevant maturity date, the notes will be convertible at the option of the noteholders at any time regardless of these conditions. Conversions of the notes will be settled in cash, shares of RingCentral’s common stock or a combination thereof, at RingCentral’s election. The last reported sale price of RingCentral’s common stock on February 28, 2018 was $62.65 per share.

RingCentral may redeem the notes, at its option, on or after September 20, 2020, at a redemption price equal to 100% of the principal amount thereof, plus any accrued and unpaid special interest if the last reported sale price of RingCentral’s common stock has been at least 130% of the conversion price then in effect for at least 20 trading days (whether or not consecutive) during any 30 consecutive trading day period ending within not more than three trading days preceding the date on which RingCentral provides written notice of redemption.

Holders of notes may require RingCentral to repurchase their notes upon the occurrence of certain events that constitute a fundamental change under the indenture governing the notes at a purchase price equal to 100% of the principal amount thereof, plus any accrued and unpaid special interest to, but excluding, the date of repurchase. In connection with certain corporate events or if RingCentral issues a notice of redemption, it will, under certain circumstances, increase the conversion rate for holders who elect to convert their notes in connection with such corporate event or during the relevant redemption period.

In connection with the pricing of the notes, RingCentral entered into capped call transactions with the initial purchasers or other financial institutions and their affiliates (the “hedge counterparties”). The capped call transactions are expected generally to reduce or offset the potential dilution to the common stock upon any conversion of notes with such reduction or offset, as the case may be, subject to a cap based on the cap price. The cap price of the capped call transactions will initially be $119.035 per share, which represents a premium of 90% over the last reported sale price of RingCentral’s common stock of $62.65 per share on February 28, 2018, and is subject to certain adjustments under the terms of the capped call transactions. If the initial purchasers exercise their option to purchase additional notes, RingCentral intends to enter into additional capped call transactions with the hedge counterparties.

RingCentral expects that, in connection with establishing their initial hedge of the capped call transactions, the hedge counterparties expect to purchase shares of RingCentral’s common stock and/or enter into various derivative transactions with respect to the common stock concurrently with, or shortly after, the pricing of the notes. These activities could increase (or reduce the size of any decrease in), the market price of RingCentral’s common stock or the notes at that time. In addition, RingCentral expects that the hedge counterparties may modify their hedge positions by entering into or unwinding derivative transactions with respect to RingCentral’s common stock and/or by purchasing or selling shares of RingCentral’s common stock or other securities of RingCentral in secondary market transactions following the pricing of the notes and prior to maturity of the notes (and are likely to do so during any observation period relating to a conversion of the notes). This activity could also cause or avoid an increase or a decrease in the market price of RingCentral’s common stock or the notes, which could affect the ability of noteholders to convert the notes and, to the extent the activity occurs during any observation period related to a conversion of the notes, could affect the amount and value of the consideration that noteholders will receive upon conversion of the notes. The capped call transactions have not been, and will not be, registered under the Act or the securities laws of any other jurisdiction and may not be offered or sold in the United States without registration or an applicable exemption from registration requirements.

This announcement is neither an offer to sell nor a solicitation of an offer to buy any of these securities and shall not constitute an offer, solicitation, or sale in any jurisdiction in which such offer, solicitation, or sale is unlawful. The notes and the shares of common stock issuable upon conversion of the notes, if any, will not be registered under the Act or any state securities laws, and unless so registered, may not be offered or sold in the United States except pursuant to an exemption from the registration requirements of the Act and applicable state laws.

Forward-Looking Statements
This press release includes forward-looking statements within the meaning of Section 27A of the Act and Section 21E of the Securities Exchange Act of 1934. These statements involve risks and uncertainties that could cause actual results to differ materially, including, but not limited to, whether RingCentral will be able to consummate the offering, the satisfaction of customary closing conditions with respect to the offering of the notes, prevailing market conditions, the anticipated use of net proceeds of the offering of the notes which could change as a result of market conditions or for other reasons, whether the capped call transactions will become effective and the impact of general economic, industry or political conditions in the United States or internationally. Forward-looking statements may be identified by the use of the words “may,” “will,” “expect,” “intend” and other similar expressions. These forward-looking statements are based on estimates and assumptions by RingCentral’s management that, although believed to be reasonable, are inherently uncertain and subject to a number of risks. Actual results may differ materially from those anticipated or predicted by RingCentral’s forward-looking statements. All forward-looking statements are subject to other risks detailed in our Annual Report on Form 10-K for the year ended December 31, 2017 and the risks discussed in our other filings with the Securities and Exchange Commission. You are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date hereof. All forward-looking statements are qualified in their entirety by this cautionary statement, and we undertake no obligation to revise or update this news release to reflect events or circumstances after the date hereof, except as required by applicable law

.

February 27, 2018

RingCentral, Inc. Announces $350 Million Convertible Notes Offering

BELMONT, Calif. — February 27, 2018 — RingCentral, Inc. (NYSE:RNG) today announced its intention to offer, subject to market conditions and other factors, $350 million aggregate principal amount of convertible senior notes due in 2023 (the “notes”) in a private placement to qualified institutional buyers pursuant to Rule 144A under the Securities Act of 1933, as amended (the “Act”). RingCentral also expects to grant the initial purchasers of the notes a 13-day option to purchase up to an additional $52.5 million aggregate principal amount of the notes.

The notes will be unsecured, senior obligations of RingCentral, and interest will be payable semi-annually in arrears. The notes will be convertible into cash, shares of RingCentral’s Class A common stock (“common stock”), or a combination thereof, at RingCentral’s election. The interest rate, conversion rate and other terms of the notes are to be determined upon pricing of the offering. The notes will also be redeemable at the option of RingCentral after a specified date if certain conditions are met.

In connection with the pricing of the notes, RingCentral expects to enter into capped call transactions with one or more of the initial purchasers or other financial institutions or their affiliates (the “hedge counterparties”). The capped call transactions are expected generally to reduce or offset the potential dilution to the common stock upon any conversion of notes with such reduction or offset, as the case may be, subject to a cap based on the cap price. RingCentral anticipates that the cap price of the capped call transactions will initially represent a premium of approximately 90% over the last reported sale price of the common stock on the pricing date of the offering. If the initial purchasers exercise their option to purchase additional notes, RingCentral intends to enter into additional capped call transactions with the hedge counterparties.

RingCentral expects that in connection with establishing their initial hedge of the capped call transactions, the hedge counterparties will purchase shares of the common stock and/or enter into various derivative transactions with respect to the common stock concurrently with, or shortly after, the pricing of the notes. These activities could increase (or reduce the size of any decrease in) the market price of RingCentral’s common stock or the notes at that time. In addition, RingCentral expects that the hedge counterparties may modify their hedge positions by entering into or unwinding derivative transactions with respect to the common stock and/or by purchasing or selling shares of the common stock or other securities of RingCentral in secondary market transactions following the pricing of the notes and prior to the maturity of the notes (and are likely to do so during any observation period relating to a conversion of the notes). This activity could also cause or avoid an increase or a decrease in the market price of the common stock or the notes, which could affect the ability of noteholders to convert the notes and, to the extent the activity occurs during any observation period related to a conversion of the notes, could affect the amount and value of the consideration that noteholders will receive upon conversion of the notes.

RingCentral expects to use a portion of the net proceeds of the offering of the notes to pay the cost of the capped call transactions described above. Net proceeds from the offering of the notes will also be used to repurchase up to $35 million of shares of RingCentral’s common stock from institutional investors through one of the initial purchasers or its affiliate, as RingCentral’s agent, concurrently with the pricing of the offering of the notes, and for general corporate purposes, which may include working capital, capital expenditures, potential acquisitions and strategic transactions.

The notes will be offered to qualified institutional buyers pursuant to Rule 144A under the Act. Neither the notes nor the shares of common stock issuable upon conversion of the notes, if any, have been, nor will be, registered under the Act or the securities laws of any other jurisdiction and may not be offered or sold in the United States absent registration or an applicable exemption from such registration requirements.

This announcement is neither an offer to sell nor a solicitation of an offer to buy any of these securities and shall not constitute an offer, solicitation, or sale in any jurisdiction in which such offer, solicitation, or sale is unlawful.

Forward-Looking Statements
This press release includes forward-looking statements within the meaning of Section 27A of the Act and Section 21E of the Securities Exchange Act of 1934. These statements involve risks and uncertainties that could cause actual results to differ materially, including, but not limited to, whether RingCentral will be able to consummate the offering, the final terms of the offering and the capped call transactions, the satisfaction of customary closing conditions with respect to the offering of the notes, prevailing market conditions, the anticipated use of net proceeds of the offering of the notes which could change as a result of market conditions or for other reasons, whether the capped call transactions will become effective, and the impact of general economic, industry or political conditions in the United States or internationally. Forward-looking statements may be identified by the use of the words “may,” “will,” “expect,” “intend” and other similar expressions. These forward-looking statements are based on estimates and assumptions by RingCentral’s management that, although believed to be reasonable, are inherently uncertain and subject to a number of risks. Actual results may differ materially from those anticipated or predicted by RingCentral’s forward-looking statements. All forward-looking statements are subject to other risks detailed in our Annual Report on Form 10-K for the year ended December 31, 2017 and the risks discussed in our other filings with the Securities and Exchange Commission. You are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date hereof. All forward-looking statements are qualified in their entirety by this cautionary statement, and RingCentral undertakes no obligation to revise or update this news release to reflect events or circumstances after the date hereof, except as required by applicable law.

 

February 14, 2018

Zane Long, Vice President of Global Channel Sales at RingCentral, Recognized as 2018 CRN® Channel Chief

BELMONT, Calif. — February 14, 2018 — RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced that CRN®, a brand of The Channel Company, has named Zane Long, vice president of Global Channel Sales, to its prestigious list of 2018 Channel Chiefs. The executives on this annual list represent top leaders in the IT channel who excel at driving growth and revenue in their organizations through channel partners.

Channel Chief honorees are selected by CRN’s editorial staff on the basis of their professional achievements, standing in the industry, dedication to the channel partner community, and strategies for driving future growth and innovation. Each of the 2018 Channel Chiefs has demonstrated loyalty and ongoing support for the IT channel by consistently promoting, defending, and executing outstanding channel partner programs.

Long’s channel leadership at RingCentral has led to stellar growth in channel partner bookings, with Q4 2017 marking the seventh quarter in a row that channel partner bookings grew by over 100% year-over-year. The channel has also contributed greatly to midmarket and enterprise business, with this segment now a $178 million annualized business that grew 76 percent year-over-year in Q4 2017. In addition, channel partners contributed over 35 percent of RingCentral’s overall bookings in Q4 2017, up from about 20 percent last year.

“The executives on CRN’s 2018 Channel Chiefs list stand out for their exceptional leadership, vision, and commitment to the channel,” said Robert Faletra, executive chairman of The Channel Company. “These individuals deserve special recognition for their development and support of robust partner programs, innovative business strategy, and significant contribution to the overall health of a vigorously growing channel. We applaud each Channel Chief’s impressive record of accomplishments and look forward to their future successes.”

"We are proud that The Channel Company has recognized Zane for his leadership and commitment to channel excellence,” said Ryan Azus, EVP of worldwide sales at RingCentral. “Enterprise demand for cloud communications solutions is rising rapidly, and partners are recommending RingCentral because we are the largest cloud communications solutions provider and growing almost twice as fast as the category. We look forward to capitalizing on this momentum in 2018.”

The 2018 CRN Channel Chiefs list, including the 50 Most Influential Channel Chiefs, is featured online at crn.com/channelchiefs and will appear in the February 2018 issue of CRN.

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About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

About The Channel Company
The Channel Company enables breakthrough IT channel performance with our dominant media, engaging events, expert consulting and education and innovative marketing services and platforms. As the channel catalyst, we connect and empower technology suppliers, solution providers and end users. Backed by more than 30 years of unequalled channel experience, we draw from our deep knowledge to envision innovative new solutions for ever-evolving challenges in the technology marketplace. www.thechannelco.com

CRN is a registered trademark of The Channel Company, LLC. All rights reserved

 

February 6, 2018

MSX International Boosts Customer Experience and Connects Global Workforce with RingCentral

BELMONT, Calif. — February 6, 2018 — RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced that MSX International (MSXI), a business process outsourcing company that provides technology-based services to enterprises, has selected RingCentral to provide a superior customer experience and connect its 6,000 global employees.

With globally distributed customers and employees, MSXI needed modern cloud solutions with robust communications capabilities, including voice, video, conferencing, team messaging, collaboration, and contact center. By leveraging RingCentral Office®, MSXI efficiently connects its global workforce by improving their productivity with the mobile capabilities of RingCentral. Also, by replacing voice-only, legacy on-premises contact centers with omnichannel communications–capable RingCentral Contact Center™, MSXI is able to deliver improved customer service to its global clients.

Previously, MSXI had a complex network of more than 30 communications technology vendors spread across 80 countries, hence the cost and manageability of MSXI’s legacy system was very challenging. Also, the voice-only contact center system limited MSXI’s ability to react quickly and efficiently to customer demands, and it took months to stand up a new legacy contact center. With RingCentral Contact Center, MSXI has cut implementation time from months to only three days, from start to finish.

“As with every other domain in enterprise business, digitalization is totally changing the game,” said Brendan Walsh, chief digital officer, MSXI. “RingCentral has allowed MSXI to digitalize this aspect of our service offering to take our customer support and internal collaboration to a new level. As a result, we are more responsive than ever and bringing new digital services to market that help our customers reduce cost and improve their customer satisfaction.”

Key RingCentral benefits for MSXI include:

  • Omnichannel customer engagement with RingCentral Contact Center; boosts response time and scales efficiently.
  • Increased productivity among MSXI employees, with simplified communications and collaboration between countries.
  • A more connected team; RingCentral’s mobile-first platform ensures remote and global workers feel like a part of the office team.
  • Consolidated end-user experience where voice, video, and conferencing are integrated into a single solution; previously MSXI used ad hoc video and audio solutions to host online meetings.

“We’re happy to see MSXI reap the immediate benefits of new business opportunities and higher customer satisfaction by consolidating all its business communications solutions with RingCentral,” said Mitch Tarica, senior vice president of enterprise sales, RingCentral. “As organizations strive to provide the best customer experience while enabling a highly productive workforce on a global scale, they are turning to the cloud to achieve what legacy systems have not been able to deliver.”

For more information about MSXI, please visit https://www.msxi.com.

About MSX International
MSXI (www.msxi.com) is a business process outsourcing company that provides technology-based services to enterprises in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. Geometric Results, Inc. (GRI), a wholly owned subsidiary of MSXI, is the world’s largest independent managed service provider (MSP) with $4 billion in managed non-employee labor spend and clients in more than 70 countries. The company maintains an independent position with regard to staffing suppliers and VMS technology platforms. GRI’s solutions offer management of clients’ total extended workforce program activity, including contracting, supplier management, payment services, and advanced analytics; clients realize improved efficiency, increased transparency, and reduced cost.

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, RingCentral Contact Center, and the RingCentral logo are trademarks of RingCentral, Inc.

 

January 29, 2018

Porch Enhances Customer Engagement with RingCentral's Cloud Solutions

BELMONT, Calif. — January 29, 2018 — RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced that Porch, a data-driven home services company providing homeowners with personalized assistance and fulfillment of home projects, has selected RingCentral for its integrated cloud communications and contact center solution. Moving away from legacy PBX and call center systems, Porch has realized a dramatic increase in customer call satisfaction and significant cost savings within just two months.

With more than 300,000 national and local providers in its network, Porch connects home service professionals with customers through its website and via chat and SMS. Porch also works with retail partners, such as Lowe’s Home Improvement, making it easy for customers to solve installation and assembly of home products. Previously, the company’s sales and services team used a combination of a legacy PBX system and a call center solution to engage with customers and partners. This approach made it challenging to integrate with its CRM software of choice, Salesforce.

“Our multiple system approach was inefficient and an administrative burden on our IT team,” said Sean Parson, Salesforce administrator, Porch. “We have so much more functionality now with RingCentral’s integrated solution, including omnichannel cloud contact center, web and video conferencing, and the RingCentral Mobile capabilities.”

“RingCentral’s CRM integration with Salesforce has been a game-changer for our business, as we’re able to optimize customer engagement and workforce productivity— all from within a single solution,” added Ankur Pradhan, Salesforce architect and manager, Porch.

Key capabilities of the RingCentral solutions include:

  • Built-in voice response (IVR) functionality, a time-saving asset that routes customers to the appropriate representative based on their unique needs
  • Integrated dialer that allows agents to make calls directly from Salesforce, increasing the quality and efficiency of sales calls
  • Call-back feature, which reduces hold times for customers when an agent is unavailable

“Porch’s improved customer experience and productivity outcome is a perfect example of how an integrated cloud communications and contact center solution can transform a business,” said Ryan Azus, EVP of global sales and services, RingCentral. “Cloud solutions enable more opportunities to stay connected and integrate with other business applications for intelligent workflows, which just aren’t feasible with on-premises legacy systems. It is this flexibility and openness that has delivered tangible business results for Porch, as demonstrated by their customer satisfaction and
cost savings successes.”

For more information, please visit Porch.com.

About Porch.com
Seattle-based Porch.com is a home services platform that helps homeowners maintain their homes and get projects done by connecting them with quality home improvement professionals. Porch is available nationwide online and serves as the exclusive in-store resource in over 1,720 Lowe’s stores across the US. For more information about Porch, visit porch.com.

About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2018 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.