RingCentral Press Releases

Stay on top of breaking news and stories from RingCentral—including new partnerships, customer successes, and event announcements.

November 28, 2022

RingCentral Receives Prestigious Recognition For Commitment to Addressing Environmental, Social, and Corporate Governance Issues

Belmont, Calif., – Nov. 28, 2022RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced receiving prestigious recognition from both the Frost and Sullivan Institute and from MSCI for the Company’s commitment to addressing environmental, social, and corporate governance (ESG) issues:

  • RingCentral received the 2022 Enlightened Growth Leadership Best Practices Award from the independent, not-for-profit Frost & Sullivan Institute. The award recognises companies for “achieving sustained financial growth over a ten year period,” as well as “innovating to zero” and making a positive difference in the world by addressing environmental, social, and corporate governance (ESG) issues. RingCentral was honored for its use of innovative technology, as well its commitment to promote diversity and inclusion, reduce greenhouse gas emissions, and emphasise the importance of mental health. 
  • RingCentral recently increased its rating from A to AA (on a scale of CCC to AAA) in the MSCI ESG Ratings assessment, moving into the leadership category. MSCI ESG Research measures a company’s resilience to long-term, financially relevant ESG risks and the ability to manage those risks relative to peers. The research is designed to provide critical insights that can help institutional investors identify risks and opportunities that traditional investment research may overlook. The MSCI ESG Ratings are also used in the construction of the MSCI ESG Indexes, produced by MSCI, Inc. 

“As RingCentral continues to grow, so too does our focus on improving the communities we operate in,” said Sonalee Parekh, chief financial officer at RingCentral. “The Frost & Sullivan Institute award recognises that business performance and doing good are not mutually exclusive–it is a priority for us to continue exploring ways to leverage our technology to help underserved communities and activate the passion of our employees to do their part in helping our planet. We’re humbled to receive this recognition by the Frost & Sullivan Institute as well as MSCI for our work.” 

RingCentral has made noteworthy strides toward building diversity and sustainability by addressing several pertinent United Nations Sustainable Development Goals, including adopting responsible consumption and production practices. In 2021, RingCentral accelerated efforts to diversify its supply chain by setting up an Office of Diversity and Access, establishing an affirmative action plan, and investing $23.4M in supplier businesses owned by minoritised communities. Data security and privacy are also a top priority. All of RingCentral’s products are built from the ground up to inherently protect the integrity of customer data, minimising the risk of data leaks and security breaches. 

“We have identified companies that have demonstrated success in merging business acumen with a moral imperative. Frost & Sullivan Institute applauds RingCentral’s efforts in leveraging its technology, influence, and expertise to align itself with global priorities and go above and beyond in its efforts to improve the world,” said Abash Raj Subedi, research analyst, the Frost & Sullivan Institute. “The Company’s active and firm approach towards diversity and inclusion, emission reduction, and data privacy and security, has set the gold standard which other companies in the cloud computing business will do well to imitate.”

More details on RingCentral’s ESG efforts can be found in its 2021 Impact Report. The Impact Report highlights RingCentral’s commitment to corporate responsibility and the steps the Company is taking to do good by its employees, communities, and shareholders, as well as the planet. In 2021, RingCentral focused on building diversity across its business, supporting its people, and extending the Company’s reach to the communities who need it most. Highlights from the Impact Report include:

  • 26 awards recognising RingCentral’s diversity and inclusion and philanthropy
  • $23.4M invested in diverse suppliers
  • $425K donations made by RingCentral and its employees
  • 6+ employee benefits added to support mental health and work-life balance
  • 400+ nonprofits benefitted through volunteering and donations

For more information, go here.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™   (MVP®) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®,  the company’s video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral Contact Center™ solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2022 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral MVP, RingCentral Video, RingCentral Contact Center, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

 

October 19, 2022

New Enterprise Communications Report Finds 90% of Business Leaders Prefer Phone Over Other Communication Tools

Belmont, Calif., – Oct. 19, 2022RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today released results of a new enterprise communications report that surveyed business leaders and technology decision makers on their current and anticipated phone and technology use. The research revealed telephony is as relevant as ever for businesses of all sizes–and is a strategic driver of customer experience and top-line revenue. 

Seven Key Findings of Survey

1.            Phone is still king - Over 90% of respondents said that phones are considered one of their main communication tools, with a majority (52%) saying it is their primary communication tool. And over 95% of business decision makers say it is important for customer engagement and revenue generation.

2.            Company size doesn’t matter - While small companies are the most likely to say phone is their primary communication tool (58%), even the largest enterprises (10,000+) still are primarily on phone (55%)

3.            Phone is being used for everything - Companies are using phones for everything with over half of respondents saying they are used for internal calls (74%), internal meetings (59%), external client calls (82%), external client meetings (61% ), external vendor calls (70%), outbound customer calls (64%), and inbound customer                 service (52%). 

4.            Traditional systems still reign supreme - a majority of respondents say their company use mobile or on-prem phones with a smaller but growing group using cloud solutions (31%)

5.            Phone usage is expected to increase - The future of phone use is bullish according to respondents with a majority expecting phone use at their company to increase in the short term and only 5% reporting an expected decrease.

6.            Anytime, anywhere - when asked, the top features professionals want are the ability to use their phone for calls (34% rank in their top three) and texts (30%) where they already work on the laptop or desktop

7.            SMS is here to stay and only getting bigger - over 95% report using SMS in some capacity at their company, particularly amongst larger organisations

“Telephony has been a constant in the workplace for decades. While digital channels like messaging and video have grown in popularity, the study shows voice is here to stay and is, in fact, the preferred mode of communication,” said Steven Zachok, vice president, product management at RingCentral. “Critical for customer engagement, as evidenced by the 85% of survey respondents who said the phone was an important tool. It’s clear that business leaders continue to invest in phone communication because it’s easy for employees to use, and it’s the channel consumers prefer.”

"Businesses know that telephony is more than just a communications application, and is central for workplace productivity,” said Jon Arnold, Principal, J Arnold & Associates, an independent industry analyst firm. “When investing in technologies to support hybrid work, compromises cannot be made with telephony given its real-time nature, as well as the fact that the research shows how telephony usage is only going to increase.” 

For more details, visit this new interactive page.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone  (MVP®) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®,  the company’s video meetings solution with team messaging that enables Smart Video Meetings; and RingCentral Contact Center™ solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2022 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral MVP, RingCentral Video, RingCentral Contact Center, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

About the Data
The data referenced was collected via online survey from participants in the United States, Canada, and in the United Kingdom. Participants were recruited by Ipsos between July 13-25, 2022. Selected participants were those responsible for communication technology at their company. Additionally, selected participants are full time employees and hold a title of manager level or above. Relationships between variables collected were analysed using parametric statistics for statistical significance. 

 

September 27, 2022

Tolly Group Testing Shows RingCentral Towers Above Competition in Analytics Capabilities RingCentral ranks #1 in analytics capabilities across leading UCaaS vendors

Belmont, Calif., – Sept. 27, 2022 – RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, today announced that The Tolly Group, a leading global provider of testing and third-party validation and certification, found RingCentral MVP™  (Message Video Phone™) to be the clear leader across multiple categories in an independent research study that compared its analytics capabilities to those of other Unified Communications as a Service (UCaaS) vendors, including 8x8, Microsoft Teams, and Zoom. In a feature-by-feature comparison, RingCentral met 100% of the specification criteria outlined in 13 categories; the next-closest vendor only met 100% in four of the 13 categories.  

Tolly’s criteria covered several key areas including monitoring, optimisation, analysis, alerting, and APIs. Tolly concluded that RingCentral’s analytics solution provided a comprehensive approach to analytics that span communications across phone, video, conference rooms, and messaging. The study also highlighted RingCentral’s powerful reporting and analytics for calls placed across devices, integrations into third-party apps such as Salesforce, and custom-built apps in its rankings.  

“The breadth and depth of RingCentral’s analytics solutions is impressive,” said Kevin Tolly, founder of the Tolly Group. “RingCentral led in performance, measurement, and ease-of use, and provided the most cost-effective solution. Because RingCentral integrates its analytics into its core product and interface, no separate integration is required. Analytics functions are accessed seamlessly from the main interface, as well as mobile devices. Implementing RingCentral analytics is simple. The analytics offerings of the other UCaaS solutions are not delivered in as simple and straightforward fashion.” 

Key findings of RingCentral Analytics in the report

Tolly Group evaluated each vendor’s capabilities against a range of criteria Tolly then assigned an approximate percentage result based on how much of the requirement the solution fulfilled. The study concluded:  

  1. RingCentral MVP is the leading solution designed explicitly to address multiple audiences, including line of business users and IT professionals. RingCentral MVP combined with a rich analytics capability addresses multiple line-of-business use cases. For example, inbound sales teams can measure call volume to make critical staffing decisions. Marketers can use special assigned phone numbers to track the success of their campaigns. Also, customer service managers can monitor live call queues and reallocate resources on the fly to keep customers happy. 

  2. Extensive QoS analytics automatically included without the need for integrations or fees. According to the study, RingCentral analytics allow IT staff to access data from both video and voice call data separately or intermingle it in one place, providing a better level of detail and insight–at no additional cost. Also, the analytic capabilities allow IT staff to customise device and IP address mapping to more easily identify, locate, and resolve issues.  

  3. Provides a single, simple, powerful interface for summary views and drill-to-detail across message, video, and phone. According to the study, RingCentral provides a single interface for summary statistics, intuitive drill-to-detailed, and real-time insights that do not require extensive training or skills. This makes it easy for IT and business users to access their data all in one place. 

  4. Custom KPIs and intuitive drag-and-drop interface provides superior flexibility. The study concluded RingCentral analytics allow customers to develop custom KPIs, dashboards, and insightful views of their data, which can be delivered right to their inbox, browser, or mobile device. Users can rearrange columns and create custom summary statistics and custom dashboards to develop taxonomies that use naming conventions specific to their business–a great benefit to vertical industries.  

“Tolly’s findings validate one of our longstanding goals – provide our customers with powerful analytics that enable them to better run their businesses, while being easy-to-set-up, easy-to-use, and easy-to-manage,” said Esther Yoon, vice president, industry and product marketing, at RingCentral.  

“RingCentral’s reporting gives us more visibility into our call-queue teams than we’ve ever had. We use data points such as percentage of calls answered, and average hold time, both to improve agent performance and to support requests for more resources,” said Travis Cook, executive director of telecommunications, Texas Christian University. 

Download a complimentary copy of the Tolly Group report here to review the complete test details and results. For more information on RingCentral analytics solutions, go here

About The Tolly Group

The Tolly Group provides IT users and vendors alike with independent, objective, hands-on testing, benchmarking services and consulting designed to illuminate differences between strategic products/services and help IT buyers make informed technology decisions. For additional information, visit https://www.tolly.com

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact centre solutions based on its powerful Message Video Phone (MVP®) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®, the company’s video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral Contact Center™ solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world. 

© 2022 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral MVP, RingCentral Video, RingCentral Contact Centre, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

 

September 9, 2022

RingCentral Harnesses AI to Deliver New and Powerful Video Capabilities Now Widely Available

Rich video meeting capabilities and extended browser support enhances real-time collaboration for customers

RingCentral Video Pro gives customers free meetings without 40 minute video time limits

Belmont, Calif., – Sept. 8, 2022RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, today announced the availability of AI powered video capabilities, along with extended browser support for RingCentral MVP™ and RingCentral Video® customers. With today’s global workforce embracing hybrid work, the need for richer and more intelligent meeting experiences could not be greater.

Since launching RingCentral Video, the company has rolled out hundreds of advanced video meeting features and expanded its video offering beyond the desktop and mobile devices to also include RingCentral Rooms™. To enhance the user experience of RingCentral, new browser support for Firefox on desktop and Chrome for Android devices is also now available. This extends the browser support already available in Chrome and Edge on desktop.

Additionally, today RingCentral is rolling out advanced and highly differentiated AI-driven video meeting capabilities that are now widely available. These advancements include the following:

  • AI-based Advanced Meeting Insights and Summaries: This feature makes it faster and easier to catch up on missed meetings, by creating AI-based meetings summaries. This ground-breaking use of AI also captures a distillation of key moments within a meeting and creates a quick video highlights reel, so a user doesn’t have to replay an entire meeting.
  • Whiteboard: With RingCentral Whiteboard, meeting participants have a digital canvas for visual collaboration. Its powerful whiteboard capability creates a mini-map to allow easy navigation along a broad whiteboard space.
  • Live Transcription: Using AI, this feature automatically transcribes conversations in real-time. Ideal for late joiners who need to get caught up without disrupting the meeting, transcripts can be reviewed at any time during the meeting and also downloaded for future reference. 
  • AI-powered noise reduction: When additional noise reduction is enabled during a video meeting, the AI model will automatically filter out additional noises including keyboard typing, dogs barking, and other background noises, leading to fewer distractions and overall clearer audio quality for all participants.
  • Participant Reactions: This feature allows users to use non-verbal cues in a meeting such as emojis “slow down” or “go faster” indicators and more to meeting participants. With these reactions, there’s no need to slow down the conversation and interrupt the speaker.
  • Remote Desktop Control: Avoid having a presenter say ‘next slide.’ Now this individual can remotely control another participant’s desktop through the RingCentral app or a supported desktop browser. This makes presenting during a virtual meeting more effective and smooth.

Availability and Free Meetings through RingCentral Video Pro
All newly announced features are now available for both RingCentral MVP and RingCentral Video Pro customers in both free and paid tiers. For more information, go here.

Launch unlimited free meetings with RingCentral Video Pro, an easy-to-use meetings solution available to RingCentral customers, without 40 minute video time limits. Making video meetings free is a key value-add for customers, giving them powerful meetings capabilities with team messaging, file sharing, contacts, tasks, and calendar management. 

Supplemental Quotes: 

Mo Kabiteh, President and COO for RingCentral
said, “Video meetings shouldn’t be limited. RingCentral Video Pro is a free and full-featured solution that allows any customer to run HD video meetings without 40 minute time limits. There’s absolutely no catch and there’s no requirement to purchase a subscription. Furthermore, users can join video meetings directly through their browser without requiring any downloads and can also enjoy amazing new AI-enabled features.” 

Kira Makagon, Chief Innovation Officer for RingCentral said, “One of our innovation goals is to make hybrid work simpler by delivering best-in-class video meeting capabilities. Our prior investments in AI, including RingCentral’s 2020 acquisition of Deep Affects, are unlocking new added-value for customers and allowing us to deliver new capabilities that can’t be matched. Many of us are spending countless hours in meetings, and both automation and AI has the potential to increase efficiency, support better productivity and collaboration - all while reducing meeting fatigue.” 

Prashant Kukde, RingCentral’s Vice President of Conversational AI, Product Development added, “AI is a smart fabric that bridges knowledge and communication gaps. Using AI to analyse business conversations and extract meeting insights is a big differentiator for RingCentral. No other provider is able to deliver the advanced meeting summaries and insights the way we’re able to.”

​​Beth Schultz, VP of research and principal analyst with Metrigy said, “Many consider AI-driven video meeting functions such as those from RingCentral to be highly valuable. In-meeting assistance – such as meeting insights and summaries are top of the list, with 93% of Metrigy’s research participants saying these features would have high or moderate value to their organisations. Among the value propositions are improved engagement, productivity, and well-being.”

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact centre solutions based on its powerful Message Video Phone  (MVP®) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®,  the company’s video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral Contact Center™ solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2022 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral MVP, RingCentral Video, RingCentral Rooms, RingCentral Contact Centre, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

 

September 7, 2022

RingCentral Now Ranked 1st in All Four Use Cases in the 2021 Gartner® Critical Capabilities for Unified Communications as a Service, Worldwide Report

Belmont, Calif., – Sept. 7, 2022RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, today announced that Gartner has recognised RingCentral for being ranked #1 in all four use cases in the 2021 Gartner Critical Capabilities for Unified Communications as a Service (UCaaS), Worldwide report, updated August 1st, 2022. The Gartner report evaluated 14 companies in relation to nine critical capabilities and four use cases. 

Gartner “Critical Capabilities” are attributes that differentiate products/services in terms of their quality and performance. Gartner recommends that users consider these sets of critical capabilities as some of the most important criteria for acquisition decisions. Those use cases include:

  • Midsize Enterprise
  • Large & Multinational Organisations
  • UC with integrated Contact Centre
  • Mobility and Remote Working

“We rose to the challenge over the past two years to meet what has turned out to be a radical shift in employee communication, interaction and collaboration. As RingCentral has always had a mobile first mentality, we are especially qualified to solve the newer and ever-evolving demands of hybrid work,” said Mo Katibeh, president and chief operating officer, RingCentral. “The innovations RingCentral has brought to market over the past 12 months are a testament to the hard work our development teams have put in to rise to this unprecedented challenge. I am extremely proud of all our employees and it’s great to see the recognition by Gartner in the Critical Capabilities report.”

RingCentral has also been positioned as a Leader in the 2021 Gartner Magic QuadrantTM for Unified Communications as a Service, Worldwide. The 2021 report marks the seventh year in a row that Gartner has positioned RingCentral furthest to the right for completeness of vision in the Leaders Quadrant. The complete report, including the Magic Quadrant graphic, is available for complimentary download.

Download a complimentary copy of the 2021 Gartner Critical Capabilities for Unified Communications as a Service (UCaaS), Worldwide report. For more information, go here.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact centre solutions based on its powerful Message Video Phone  (MVP®) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®,  the company’s video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral Contact Center™ solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

Disclaimer
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

© 2022 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral MVP, RingCentral Video, RingCentral Contact Centre, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

Gartner, Critical Capabilities for Unified Communications as a Service, Worldwide, By Christopher Trueman, Megan Fernandez, Daniel O'Connell, Rafael Benitez, Pankil Sheth, Updated 1 August 2022, Published 19 October 2021.

Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, By Rafael Benitez, Megan Fernandez, Daniel O'Connell, Christopher Trueman, Pankil Sheth, Updated 15 February 2022, Published 18 October 2021.

Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

 

August 1, 2022

New Advanced Cloud Phone and Platform Capabilities from RingCentral Unlock Cost-Saving Efficiencies

Belmont, Calif., – Aug. 1, 2022RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, today announced several innovations across both its business cloud phone system and its unified business communications platform to help organisations of all sizes unlock cost-saving business benefits. As IT teams and sales departments are under more pressure than ever to deliver operational efficiencies across their workstreams and workforce, these new capabilities help customers automate menial tasks, reduce app switching, and create custom workflows to solve unique business needs.

“Core to successfully enabling hybrid work is providing your people with the right communications and collaboration tools when and where they need them,” said Kira Makagon, Chief Innovation Officer at RingCentral. “At RingCentral, we’re focused on delivering the best connected experiences across the varying working styles, locations, and technologies to reduce operational inefficiencies and enable people to effortlessly connect with customers, teams, and everyone in between.”

RingCentral’s open platform supercharges Salesforce and Hubspot to help sales teams be top performers
The following features enable sales teams to increase their productivity with customizable business communications, including:

  • Helping Salesforce customers do more: With RingCentral’s Salesforce integration enhancements, reps can easily conduct a warm transfer. A warm transfer enables reps to first speak to whoever is receiving the transfer call to provide valuable context and ensure the call will be more productive.
  • Delight customers by texting them in HubSpot: Sales teams can now access both voicemail and fax capabilities within HubSpot. 

New advanced phone capabilities simplify experience for end-users and IT admins
The following new capabilities are designed to help IT teams realise significant time savings around bulk management and onboarding of distributed teams. New features include: 

  • Personal call forwarding made simple:  Forward business calls to another extension, voicemail, or shared line with a single click when going on break or vacation. Think of it like an “out-of-office” assistant for your business phone.
  • Auto-dialer to expedite services and dialing: Call pre-programmed numbers as soon as the phone is taken off the hook. For example, automatically dial the security office, emergency response team, concierge, or the front desk to expedite services.
  • Line seizure for emergency services: Instantly lock down all the lines within particular sites so users can only make and receive calls to/from a phone number designated by emergency services.
  • Enhancing self-service onboarding and support: The Resource Center tool built into the RingCentral app provides users with self-service resources to help them access rich instructional videos, documentation, feature overviews, and help and support.
  • Capture actionable insights from call behavior—from the tools of your choice:  RingCentral’s industry-leading line of business analytics are now available through APIs, as a public beta. With deeper insights, teams are better able to gauge performance across call queues, user groups, and individuals to drive greater efficiency, proactively identify staffing needs, and more. 

Eliminate toggling between apps with new RingCentral Add-ins
RingCentral now offers users access to more apps within the RingCentral app, allowing them to save time with easier app-switching. Users now have access to the following: 

  • Google Drive Add-in: Be notified of new shared Google drive files, easily view files, and instantly provide file access to all team members in your RingCentral messaging group.
  • Google Forms Add-in: Instantly view form responses as they come in.
  • HubSpot Add-in: Instantly access contact details; find and share details of a company; and share the contact, deal, and ticket information easily with colleagues via team messaging.
  • Zendesk Add-in: Agents can create tickets, respond to tickets, and be notified in real-time of new tickets within the RingCentral app.
  • Trello Add-in: Receive notifications for Trello board activity and easily update Trello with completed tasks, new comments, and much more.
  • Poll Add-In: Quickly create a simple poll, allow team members to submit responses within team chat, and instantly see the results in real time. 
  • Auto-reply assistant: Tired of always replying to the same questions in team messages? Auto-reply bot sends pre-determined replies based on keywords or when out of office.

"As we researched cloud solutions to replace our PBX infrastructure, we saw that with RingCentral, we could integrate a whole suite of communication features in one platform, connect our dozens of offices across the country for the first time ever, empower our employees to communicate from anywhere—and still save a million bucks a year," said Philippe Bourdon, vice president of infrastructure at C&S Wholesale Grocers, an industry leader in supply chain solutions and wholesale grocery supply in the United States.

“It’s no secret that cloud phone systems enable organisations to scale, enhance their mobility, and offer a cost-effective communications platform,” said Jon Arnold, principal, J Arnold and Associates, an independent technology research and analyst firm. “As a leader in the telephony space, the new innovations that RingCentral is announcing today provide users with a complete, secure, and connected phone system. This allows their customers to make a seamless transition to the cloud and offers IT administrators the capabilities they need to make setup and management extremely easy and intuitive.”

Availability: 
All these features are available now. For more information, visit here.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact centre solutions based on its powerful Message Video Phone  (MVP®) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®,  the company’s video meetings solution with team messaging that enables Smart Video Meetings; and RingCentral cloud Contact Centre solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2022 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral MVP, RingCentral Video, RingCentral Webinar, RingCentral Rooms, RingCentral Contact Center, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

 

July 25, 2022

RingCentral Expands Hardware Ecosystem and Announces Whiteboard for RingCentral Rooms

BELMONT, Calif. – July 25, 2022 RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, today announced an expansion of its hardware ecosystem and new feature enhancements for RingCentral Rooms™. With return to office becoming a focus for many organisations, 76% of respondents in a recent surveyreported that technological improvements and upgrades to conference rooms is a key priority.

RingCentral Rooms enables organisations to transform their meeting spaces into dynamically enabled video conferencing destinations. It extends RingCentral Video and allows customers to have the same great video experience in a conference room that they already have in a home office or on the go. Now customers can select among several new hardware partners to enhance their conference rooms with high-quality, intelligent audio and video, and whiteboard - allowing room participants to better collaborate and be better seen and heard.

“RingCentral Video has been great for maintaining that sense of team, especially during the lockdowns when we were all remote. And now that some of us are coming back into the office, having RingCentral Rooms is also great to make everyone’s conference room experience consistent and ensure we can always include anyone, anywhere, in our meeting,” said Justin Collins, IT manager at Credit Human Federal Credit Union. 

New RingCentral Rooms Hardware Partners 
As old conference rooms undergo improvement, IT decision makers are turning to technology providers for the most advanced rooms solutions that allow workers to collaborate efficiently. To meet these needs, RingCentral is partnering with two added hardware vendors.

EPOS: A premium audio brand, EPOS, recently announced a new line of meeting room solutions using EPOS BrainAdapt™, a group of technologies that are designed to support the brain’s natural way of processing sound. It enables users to easily adapt to a hybrid meeting sound environment and reduce cognitive load through a video bar device. With support for RingCentral Rooms on EPOS Expand Vision 5, customers will be able to leverage the premium audio of EPOS and the latest collaboration features for meeting rooms to deliver a great experience for customers. (RingCentral Rooms software is scheduled to be certified with EPOS Expand Vision 5 video bar by Q4.) 

Jabra: By partnering with a leader in personal sound and office solutions, RingCentral Rooms is able to harness Jabra’s advanced on-board AI to deliver an intelligent feature set that takes users’ video experience to the next level. Jabra’s PanaCast 50 intelligent video bar is certified for RingCentral Rooms. PanaCast 50 can automatically detect who’s speaking and intelligently adjust the picture to focus on them, delivering a better meeting experience that puts the most important content front and centre.

“Strong relationships with strategic hardware partners are important as we strive to address the complex challenges around fostering collaboration in modern hybrid work environments. We are excited to work with innovative partners like EPOS and Jabra,” said Kira Makagon, Chief Innovation Officer at RingCentral. “When paired with our partners’ advanced hardware offerings, RingCentral Rooms can unlock the full potential of today’s hybrid workforce and enable equitable collaboration for workers wherever they are.”

In addition to these new partners, RingCentral continues to innovate through long standing Rooms partnerships with hardware solution providers LogitechPoly and Yealink, giving users a wide range of RingCentral Rooms-enabled, all-in-one video conferencing solutions. 

A Plethora of Rich and Intuitive Rooms Features
In addition to partnerships, RingCentral has also announced key new feature enhancements for RingCentral Rooms that will enable interactive experiences for customers in hybrid work environments. These features include: 

  • Whiteboard for RingCentral Rooms: Whiteboard for RingCentral Rooms allows users to co-create and collaborate with other participants regardless if they are in a room or home office. It’s easy to annotate and organise ideas with digital sticky notes and shapes using the whiteboard’s immersive, near infinite canvas.
  • Proximity sharing mobile: Sharing content from a user’s mobile device amongst meeting participants in a room is now made possible with the new proximity sharing mobile feature. 
  • Share and View room camera full screen: Just like screen sharing, this feature further elevates the collaboration experience by sharing the meeting room camera full screen to enable remote participants to get closer views of what’s happening in a room. 
  • E2EE Rooms support: RingCentral Rooms supports end-to-end encryption, which means data is encrypted for its entire journey between endpoints, and no one other than meeting participants have access to that information. 
  • Closed Captioning: With closed captioning, users can enable on-screen captions. This gives better engagement for those who need extra language assistance, are hearing impaired or simply want to be able to follow along and read what’s being said in the room's environment.
  • HDMI share: With new HDMI share, it’s easy to share presentations or content from a user’s laptop into the meeting room. Simply plug the RingCentral Rooms HDMI into any laptop to instantly share screens with all meeting participants. 
  • Rooms activation code: Instead of using admin credentials to register each new conference room with a Rooms license, it’s just a matter of hitting a few buttons. Admins can provide an activation code for each room and turn on Rooms remotely, easing the burden on IT.

"As businesses adapt to the hybrid work model, one thing is clear – investments in office meeting spaces will continue to grow,” said Roopam Jain, VP of Research at Frost & Sullivan's Connected Work Practice. “RingCentral’s new features, including Whiteboard, are designed to enhance team creativity and inclusivity with the goal of narrowing the effectiveness gaps found in most hybrid collaboration environments and better connect today's dispersed workforce."

For more information about RingCentral’s hardware partners and its Rooms-enabled solutions, visit https://www.ringcentral.com/gb/en/office/rooms/appliance.html.
For more information about RingCentral Rooms, visit https://www.ringcentral.com/gb/en/office/rooms.html

1  Spring 2022 U.S. Office Occupier Sentiment Survey (CBRE, April 2022)

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact centre solutions based on its powerful Message Video Phone™  (MVP®) global platform. More flexible and cost-effective than legacy on-premises PBX and video conferencing systems, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, device, and device location. RingCentral offers three essential products in its portfolio, including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®, the company's video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral Cloud Contact Centre solutions. RingCentral's open platform integrates with leading third-party business applications and allows customers to customise business workflows easily. RingCentral is headquartered in Belmont, California, and has offices worldwide.

© 2022 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Rooms, RingCentral Rooms For Touch, Message Video Phone, MVP, RingCentral MVP, RingCentral Video, RingCentral Contact Center, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

 

July 18, 2022

Alcatel-Lucent Enterprise and RingCentral enhance hybrid video meetings adding Rooms capabilities to Rainbow Office powered by RingCentral

PARIS, France & BELMONT, Calif. – July 18, 2022 - Alcatel-Lucent Enterprise, a leading provider of communications, cloud and networking solutions tailored to customers’ industries, and RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, video meetings and contact centre solutions, today announced enhancements to Rainbow Office powered by RingCentral, a Unified Communication as a Service (UCaaS) solution, for seamless use in office meeting rooms. 

Rainbow Office powered by RingCentral, combines the very latest in UCaaS technology from RingCentral with market-leading networking, communication and cloud solutions and services from Alcatel-Lucent Enterprise’s portfolio, making it unique in the market. Rainbow Office now offers two additional licence options to turn any room into a video conference room: Rainbow Office Rooms and Rainbow Office Room Connector. Both licences can be used to equip a meeting room with a Rainbow Office bridge accessible 24/7, allowing companies to host meetings with individuals working from home and in the office simultaneously in response to the new hybrid work environments and back-to-the-office initiatives.

The Rainbow Office Rooms licence is perfect for new meeting rooms that require the deployment of video and audio hardware to enable video meetings, while the Rainbow Room Connector licence is the option of choice for companies that already have pre-installed video conferencing hardware and only need access to the Rainbow Office conference bridge allowing these meeting rooms to be part of the overall UCaaS solution. Rainbow Office powered by RingCentral was launched in March 2021 and has rapidly added new rich services including message forwarding, task management, call handling options, virtual backgrounds for video meetings and live reactions during meetings and today is adding the ability to bring the powerful meeting capabilities to office meetings rooms.

"We believe these enhancements will be particularly attractive to our existing customers as Alcatel-Lucent Enterprise actively works to help customers transform their business communications to the cloud with Rainbow Office powered by RingCentral. It’s clear that remote and hybrid working is here to stay. With Rainbow Office powered by RingCentral, meeting rooms are turned into first-class virtual experiences that connect team members,” says Laure Timperman, Head of the Rainbow Office Business Unit at Alcatel-Lucent Enterprise.

Sahil Rekhi, Vice President Global Strategic Partnerships at RingCentral adds: “Our focus is on helping organisations to support their people working from anywhere. At RingCentral, we are combining the reliability and security of cloud-based communications with the capabilities workers need to be productive wherever they are. Rainbow Office powered by RingCentral gives customers access to the best-in-class hybrid work experiences.”

The new licences can now be purchased in all countries where Rainbow Office is available: France, Germany, Austria, Spain, Italy, Netherlands, Belgium, the United Kingdom and Ireland.

About Alcatel-Lucent Enterprise

Alcatel-Lucent Enterprise delivers the customised technology experiences enterprises need to make everything connect.

ALE provides digital-age networking, communications and cloud solutions with services tailored to ensure customers’ success, with flexible business models in the cloud, on premises, and hybrid. All solutions have built-in security and limited environmental impact.

Over 100 years of innovation have made Alcatel-Lucent Enterprise a trusted advisor to more than a million customers all over the world.

With headquarters in France and 3,400 business partners worldwide, Alcatel-Lucent Enterprise achieves an effective global reach with a local focus.

al-enterprise.com | LinkedIn | Twitter | Facebook | Instagram

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact centre solutions based on its powerful Message Video Phone™  (MVP®) global platform. More flexible and cost-effective than legacy on-premises PBX and video conferencing systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®,  the company’s video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Centre solutions. RingCentral’s open platform integrates with leading third-party business applications and allows customers to customise business workflows easily. RingCentral is headquartered in Belmont, California, and has offices worldwide.

© 2022 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral MVP, RingCentral Video, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

May 10, 2022

RingCentral Appoints Sonalee Parekh as Chief Financial Officer

BELMONT, Calif. – May 9, 2022 RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, video meetings, and contact center solutions, today announced that Sonalee Parekh has been appointed as RingCentral’s Chief Financial Officer and will join the Company in her new role by May 31, 2022. Parekh will be responsible for all the company’s financial functions including financial planning, controllership, tax, treasury, corporate development and investor relations. The company also announced that Mo Katibeh, Chief Operating Officer, has been appointed as President of RingCentral, effective immediately.

An experienced business leader, Parekh joins from Hewlett Packard Enterprise (HPE) where she served as CFO of the company’s Communications Technology group and led HPE’s Corporate Development and Investor Relations functions. She has more than 25 years of global capital markets and operational experience in the high growth Technology, Media and Telecommunications industries, both as an advisor and senior executive.  At HPE, she oversaw critical growth initiatives, including the M&A strategy globally, with responsibility for mergers and acquisitions, strategic investments, business integration and performance management. Prior to working at HPE, Parekh held several senior leadership roles at global investment banks, including Barclays Capital and Goldman Sachs.  She is a public accounting alumna of PwC, having worked at the firm in both Canada and the United Kingdom.

“We are delighted to welcome Sonalee to RingCentral as our Chief Financial Officer,” said Vlad Shmunis, RingCentral’s founder, chairman and CEO. “Her breadth of experience and leadership acumen make her a great addition to our senior leadership team. I am looking forward to working with her and seeing her impact across the business. I also want to thank Vaibhav Agarwal for his successful stewardship as interim CFO. I look forward to his continued contributions to our business as he works closely with Sonalee and the rest of our executive management team.”

“RingCentral is leading the way in helping companies accelerate the migration of their business communications to the cloud as the world embraces the new reality of hybrid work,” said Parekh. “I am excited to be joining RingCentral, an undisputed category leader at scale, and to leverage its unique platform to focus on sustainable growth and value creation.”

Find out more about Sonalee Parekh.

Mo Katibeh appointed President
The appointment of Mo Katibeh as President expands his responsibilities to include the company’s human resources and corporate strategy functions alongside product, sales, marketing, and customer experience.

Shmunis added: “Mo has brought strong executive leadership to RingCentral and has had a meaningful impact since he joined the company.  He brings a people-first, customer-first perspective that drives great results and is building the culture and systems needed to set us up for continued growth and expanded profitability at scale.”

“RingCentral is a proven industry leader with a large opportunity ahead,” said Katibeh.  “We have invested in building a great team, great technology and an unrivalled partnership network, which allows us to drive durable and increasingly profitable growth.  I couldn’t be more excited of the road ahead as we enable enterprises worldwide to transform their business communications to the cloud.”

About RingCentral 
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP®) global platform. More flexible and cost-effective than legacy on-premises PBX and video conferencing systems, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, device, and device location. RingCentral offers three essential products in its portfolio, including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®,  the company's video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral Cloud Contact Center solutions. RingCentral's open platform integrates with leading third-party business applications and allows customers to customize business workflows easily. RingCentral is headquartered in Belmont, California, and has offices worldwide.

Follow RingCentral: LinkedIn, Twitter, Facebook, and Instagram.

© 2022 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral MVP, RingCentral Video, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

May 9, 2022

RingCentral Announces First Quarter 2022 Results

Q1'22 results exceed high end of guidance across all metrics
Raises 2022 subscription revenue and operating margin outlook
Appoints Sonalee Parekh as Chief Financial Officer and Mo Katibeh as President

Belmont, Calif. – May 9, 2022RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced financial results for the first quarter ended March 31, 2022.

First Quarter Financial Highlights

  • Total revenue increased 33% year over year to $468 million.
  • Subscriptions revenue increased 35% year over year to $440 million.
  • Annualized Exit Monthly Recurring Subscriptions (ARR) increased 35% year over year to $1.9 billion.
  • Mid-market and Enterprise ARR increased 46% year over year to $1.2 billion.
  • Net cash provided by operating activities was $59 million and non-GAAP free cash flow was $39 million. Free cash flow represented 8.2% as a percent of total revenue, up 170 basis points year over year.

“We had a very strong start to the year, driven by continued success with large enterprise customers and ramping contributions from our partners,” said Vlad Shmunis, RingCentral’s founder, chairman and CEO. “We are also seeing the benefits of scale, with strong top line contributions now being complemented by increasing bottom line profitability, including meaningful free cash flows. With our industry leadership position, unique partner ecosystem, and most importantly, our great people, I am very optimistic about the future for RingCentral.”

Financial Results for the First Quarter 2022

  • Revenue: Total revenue was $468 million for the first quarter of 2022, up from $352 million in the first quarter of 2021, representing 33% growth. Subscriptions revenue of $440 million increased 35% year over year.
  • Operating Income (Loss): GAAP operating loss was ($104) million, compared to ($42) million in the same period last year, primarily driven by higher share-based compensation and amortization of acquired intangibles. Non-GAAP operating income was $49 million, compared to a non-GAAP operating income of $33 million in the same period last year.
  • Net Income (Loss) Per Diluted Share: GAAP net loss per share was ($1.60), compared to $0.00 in the same period last year, primarily driven by higher share-based compensation, amortization of acquisition intangibles, and mark-to-market losses associated with investments. Non-GAAP net income per share was $0.39, compared to $0.27 per share in the same period last year. The first quarters of 2022 and 2021 reflected a 22.5% non-GAAP tax rate. There were no material cash taxes given our net operating loss carryforwards.
  • Cash and Cash Equivalents: Total cash and cash equivalents at the end of the first quarter of 2022 was $302 million. This compares to $267 million at the end of the fourth quarter of 2021.

Financial Outlook

Full Year 2022 Guidance:

  • Raising subscriptions revenue range to $1.882 to $1.898 billion, representing annual growth of 27% to 28%. This is up from our prior range of $1.870 to $1.890 billion and annual growth of 26% to 28%.
  • Maintaining total revenue range of $1.990 to $2.015 billion. This represents annual growth of 25% to 26%. 
  • Raising GAAP operating margin range to (20.1%) to (19.0%). This is up from our prior range of (21.7%) to (20.3%).
  • Raising non-GAAP operating margin to 11.5%. This is up from our prior outlook of 10.6%.
  • Non-GAAP tax rate assumed to be 22.5%. No material cash taxes expected given net operating loss carryforwards.
  • Raising non-GAAP EPS to $1.83 to $1.87 based on 96 to 97 million fully diluted shares. This is up from our prior range of $1.69 to $1.72 based on 96 to 97 million fully diluted shares.
  • Share-based compensation range of $435 to $450 million. As a percent of revenue, this represents an approximate 2 percentage point improvement versus last year.
  • Amortization of acquisition intangibles of $173 million and amortization of debt issuance costs of $4 million.

Second Quarter 2022 Guidance:

  • Subscriptions revenue range of $449.0 to $452.0 million, representing annual growth of  28% to 29%.
  • Total revenue range of $475.5 to $479.5 million, representing annual growth of 25% to 26%.
  • GAAP operating margin range of (22.4%) to (21.1%).
  • Non-GAAP operating margin of 10.4%.
  • Non-GAAP tax rate assumed to be 22.5%. No material cash taxes expected given net operating loss carryforwards.
  • Non-GAAP EPS of $0.40 to $0.41 based on 95.5 to 96.5 million fully diluted shares.
  • Share-based compensation range of $107 to $112 million, amortization of acquisition intangibles of $44 million, and amortization of debt issuance costs of $1 million.

Management Update

RingCentral today announced that Sonalee Parekh has been appointed as the company's Chief Financial Officer. Parekh will be responsible for all the company's financial functions including financial planning, controllership, tax, treasury, corporate development and investor relations.

The company also announced that Mo Katibeh, Chief Operating Officer, has been appointed President of RingCentral. The appointment expands his responsibilities to include the company's human resources and corporate strategy functions alongside product, sales, marketing, and customer experience.

Please see our separate press release regarding these important announcements.

Additional First Quarter Highlights

  • Announced the beta launch of RingCentral Webinar, a new product that has been built from the ground up. Integrated into RingCentral MVP as well as available as a stand-alone solution, RingCentral Webinar is easy to set up, easy to use, and easy to manage and is built on our highly reliable, enterprise grade RingCentral platform.
  • Announced new products and capabilities such as AI-based Advanced Meeting Insights and Summaries, Whiteboard, Live Transcription, and Participant Reactions. These new products and capabilities are designed to solve the challenges of hybrid work, with a focus on simplifying communications and collaboration. Additionally, employers can utilize data from these new offerings to gain insights that help  inform business decisions and enhance the customer experience.
  • Announced a partnership with Frontier to launch an all-in-one productivity package to enable small businesses to run seamlessly from anywhere. The new bundle will combine business cloud communications including RingCentral Message Video Phone (MVP®) coupled with Frontier’s high-speed internet and network solutions to provide small businesses access to a reliable, secure, and simple communications platform, enabling them to run from anywhere.
  • Announced the launch of RingCentral Education Essentials™ and RingCentral Education Standard™, which are designed to provide flexible solutions for the hybrid or virtual classroom, district, or campus. The RingCentral Education™ products help students, educators, and administrators connect over message, phone, and video all through a single, unified application.
  • Honored by CRN®, a brand of The Channel Company, with a prestigious 5-star rating in its 2022 Partner Program Guide for the seventh consecutive year. CRN also recently awarded RingCentral’s SVP of Global Channel Sales, Zane Long, to its 2022 Channel Chiefs list for the sixth consecutive year.

For a reconciliation of our forecasted non-GAAP operating margin, see “Reconciliation of Forecasted Operating Margin GAAP Measures to Non-GAAP Measures.” We have not reconciled our forecasted non-GAAP EPS to its respective forecasted GAAP measure because we do not provide guidance on it. We do not provide guidance on forecasted GAAP EPS because of the inherent uncertainty and complexity involved in forecasting the intercompany remeasurement gain (loss), gain (loss) associated with investments, gain (loss) on early debt conversions, and provision (benefit) from income taxes, which could be significant reconciling items between the non-GAAP and respective GAAP measures. The intercompany remeasurement gain (loss) is affected by the movement in various exchange rates relative to the U.S. Dollar, which is difficult to predict and subject to constant change. We do not provide guidance on gain (loss) associated with investments as it is based on future share prices, which are difficult to predict and subject to inherent uncertainties. We do not provide guidance on gain (loss) on debt early conversions as it is based on future conversion requests, future share prices, and interest rates, which are difficult to predict and are subject to inherent uncertainties. We do not provide guidance on forecasted GAAP tax rates as we do not forecast discrete tax items as they are difficult to predict. The provision (benefit) from income taxes, excluding discrete items, is expected to have an immaterial impact to our GAAP EPS. We utilized a projected long-term tax rate in our computation of the non-GAAP income tax provision. For fiscal 2022, we have determined the projected non-GAAP tax rate to be 22.5%. Accordingly, a reconciliation of the non-GAAP financial measure guidance to the corresponding GAAP measure is not available without unreasonable effort.

Conference Call Details:

  • What:  RingCentral financial results for the first quarter of 2022 and outlook for the second quarter and full year of 2022.
  • When:  Monday, May 9, 2022 at 2:00PM PT (5:00PM ET). 
  • Webcast:  RingCentral Q1 2022 Earnings Webcast (live and replay).
  • Replay:  Following the completion of the call through 11:59 PM ET on May 16, 2022, a telephone replay will be available by dialing (844) 512-2921 from the United States or (412) 317-6671 internationally with recording access code 10165545.

Investor Presentation Details

An investor presentation providing additional information and analysis can be found at http://ir.ringcentral.com.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP®) global platform. More flexible and cost-effective than legacy on-premises PBX and video conferencing systems, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®,  the company’s video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third-party business applications and allows customers to customize business workflows easily. RingCentral is headquartered in Belmont, California, and has offices worldwide.

© 2022 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral MVP, RingCentral Video, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

Forward-Looking Statements

This press release contains “forward-looking statements,” including but not limited to, statements regarding our future financial results, our GAAP and non-GAAP guidance, the results of the pace of our innovation and our partner networks, and our ability to execute and lead in the UCaaS digital transformation market, our expectations around the demand for our products and the growth of the markets in which we compete. Forward-looking statements are subject to known and unknown risks and uncertainties, and are based on assumptions that may prove to be incorrect, which could cause actual results to differ materially from those expected or implied by the forward-looking statements. Among the important factors that could cause actual results to differ materially from those in any forward-looking statements are: our ability to realize the anticipated benefits of our strategic relationships; our expectations regarding our strategic acquisitions; our ability to grow at our expected rate of growth; our ability to add and retain larger and enterprise customers and enter new geographies and markets; our ability to continue to release, and gain customer acceptance of, new and improved versions of our services, including RingCentral Office®, RingCentral MVP™, and RingCentral Video®; our ability to compete successfully against existing and new competitors; our ability to enter into and maintain relationships with resellers, carriers, channel partners and strategic partners; our ability to successfully and timely integrate, and realize the benefits of any significant acquisition we may make; our ability to manage our expenses and growth; and general market, political, economic, and business conditions, as well as those risks and uncertainties included under the captions “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations,” in our Form 10-K for the year ended December 31, 2021, filed with the Securities and Exchange Commission, and in other filings we make with the Securities and Exchange Commission from time to time.

All forward-looking statements in this press release are based on information available to RingCentral as of the date hereof, and we undertake no obligation to update these forward-looking statements, to review or confirm analysts’ expectations, or to provide interim reports or updates on the progress of the current financial quarter.

Non-GAAP Financial Measures

Our reported financial results and financial outlook include certain Non-GAAP financial measures, including Non-GAAP subscriptions gross margin, Non-GAAP other gross margin, Non-GAAP operating margin, Non-GAAP income (loss) from operations, Non-GAAP net income (loss), Non-GAAP net income (loss) per diluted share, Non-GAAP net cash provided by (used in) operating activities, and Non-GAAP free cash flow. Non-GAAP subscriptions gross margin is defined as Non-GAAP subscriptions gross profit divided by GAAP subscriptions revenue. Non-GAAP other gross margin is defined as Non-GAAP other gross profit divided by GAAP other revenue. Non-GAAP income (loss) from operations is defined as GAAP income (loss) from operations excluding share-based compensation which includes related employer payroll taxes, amortization of acquisition intangibles, and acquisition related and other matters including transaction costs, restructuring costs, acquisition-related retention payments, as well as Russia-Ukraine charges, changes in the fair value of contingent consideration obligations and certain litigation related costs. Non-GAAP operating margin is defined as Non-GAAP income (loss) from operations divided by total GAAP revenue. Non-GAAP net income (loss) is defined as GAAP net income (loss) excluding share-based compensation which includes related employer payroll taxes, intercompany remeasurement gains or losses, acquisition related and other matters including Russia-Ukraine charges, amortization of acquisition intangibles, non-cash interest expense associated with amortization of debt discount and issuance costs related to our convertible senior notes, gain (loss) associated with investments, loss on early extinguishment of debt, tax benefit from release of valuation allowance, and the related income tax effect of these adjustments.

Non-GAAP diluted shares outstanding include the impact on shares used in per share calculations of our outstanding capped call transactions. Our outstanding capped call transactions are anti-dilutive in GAAP earnings per share but are expected to mitigate the dilutive effect of our convertible notes and therefore are included in the calculations of non-GAAP diluted shares outstanding.

Non-GAAP net cash provided by (used in) operating activities is defined as net cash provided by (used in) operating activities plus cash paid for repayments of convertible senior notes attributable to debt discount and cash paid for strategic partnerships. Non-GAAP free cash flow is defined as Non-GAAP net cash provided by (used in) operating activities reduced by purchases of property and equipment and capitalized internal-use software. We believe information regarding free cash flow provides useful information to investors in understanding and evaluating the strength of liquidity and available cash.

We have included Non-GAAP subscriptions gross margin, Non-GAAP other gross margin, Non-GAAP operating margin, Non-GAAP income (loss) from operations, Non-GAAP net income (loss), Non-GAAP net income (loss) per diluted share, Non-GAAP net cash provided by (used in) operating activities, and Non-GAAP free cash flow in this press release because they are key measures used by us to understand and evaluate our operating performance and trends, to prepare and approve our annual budget, and to develop short and long-term operational plans. In particular, the exclusion of certain expenses and cash flow items in calculating Non-GAAP subscriptions gross margin, Non-GAAP other gross margin, Non-GAAP operating margin, Non-GAAP income (loss) from operations, Non-GAAP net income (loss), Non-GAAP net income (loss) per diluted share, Non-GAAP net cash provided by (used in) operating activities, and Non-GAAP free cash flow provide useful measure for period-to-period comparisons of our business.

Although Non-GAAP subscriptions gross margin, Non-GAAP other gross margin, Non-GAAP operating margin, Non-GAAP income (loss) from operations, Non-GAAP net income (loss), Non-GAAP net income (loss) per diluted share, Non-GAAP net cash provided by (used in) operating activities, and Non-GAAP free cash flow are frequently used by investors in their evaluations of companies, these non-GAAP financial measures have limitations as analytical tools and should not be considered in isolation or as a substitute for financial information presented in accordance with GAAP. Because of these limitations, these non-GAAP financial measures should be considered alongside other financial performance measures.

Reconciliations of the Company’s non-GAAP financial measures to their most directly comparable GAAP measures has been provided in the financial statement tables included in this press release.

Other Measures

Our reported results also include our annualized exit monthly recurring subscriptions, RingCentral Office® annualized exit monthly recurring subscriptions, mid-market and enterprise annualized exit monthly recurring subscriptions, enterprise annualized exit monthly recurring subscriptions, channel Office partner annualized exit monthly recurring subscriptions, direct and partner Office annualized exit monthly recurring subscriptions, and net monthly subscriptions dollar retention. We define our annualized exit monthly recurring subscriptions as our monthly recurring subscriptions multiplied by 12. Our monthly recurring subscriptions equal the monthly value of all customer recurring charges contracted at the end of a given month. We believe this metric is a leading indicator of our anticipated subscriptions revenue. We calculate our RingCentral Office® annualized exit monthly recurring subscriptions in the same manner as we calculate our annualized exit monthly recurring subscriptions, except that only customer subscriptions from RingCentral Office® and RingCentral customer engagement solutions customers are included when determining monthly recurring subscriptions for the purposes of calculating this key business metric. We calculate mid-market and enterprise annualized exit monthly recurring subscriptions in the same manner as we calculate our RingCentral Office® annualized exit monthly recurring subscriptions, except that only customer subscriptions from customers generating $25,000 or more in annual recurring revenue are included. We calculate enterprise annualized exit monthly recurring subscriptions in the same manner as we calculate our RingCentral Office® annualized exit monthly recurring subscriptions, except that only customer subscriptions from customers generating $100,000 or more in annual recurring revenue are included. We calculate channel Office annualized exit monthly recurring subscriptions in the same manner as we calculate our annualized exit monthly revenue subscriptions, except that only customer subscriptions generated from channel partners are included. We calculate direct and partners Office annualized exit monthly recurring subscriptions in the same manner as we calculate our annualized exit monthly revenue subscriptions, except that only customer subscriptions not generated from channel partners are included. We define dollar net change as the quotient of (i) the difference of our monthly recurring subscriptions at the end of a period minus our monthly recurring subscriptions at the beginning of a period minus our monthly recurring subscriptions at the end of the period from new customers we added during the period, (ii) all divided by the number of months in the period. We define our average monthly recurring subscriptions as the average of the monthly recurring subscriptions at the beginning and end of the measurement period.

TABLE 1
RINGCENTRAL, INC.
CONDENSED CONSOLIDATED BALANCE SHEETS
(Unaudited, in thousands)

 

March 31, 2022

 

December 31, 2021

Assets

 

 

 

Current assets

 

 

 

Cash and cash equivalents

$                  301,929

 

$                  267,162

Accounts receivable, net

                    257,323

 

                    232,842

Deferred and prepaid sales commission costs

                    110,019

 

                    102,572

Prepaid expenses and other current assets

                      51,484

 

                      48,165

Total current assets

                    720,755

 

                    650,741

Property and equipment, net

                    173,436

 

                    166,910

Operating lease right-of-use assets

                      44,370

 

                      47,294

Long-term investments

                    163,811

 

                    210,445

Deferred and prepaid sales commission costs, non-current

                    729,920

 

                    723,448

Goodwill

                      55,083

 

                      55,490

Acquired intangibles, net

                    672,471

 

                    716,606

Other assets

                         7,906

 

                         8,105

Total assets

$               2,567,752

 

$               2,579,039

Liabilities, Temporary Equity, and Stockholders' Equity

 

 

 

Current liabilities

 

 

 

Accounts payable

$                    77,019

 

$                    70,022

Accrued liabilities

                    297,256

 

                    279,798

Deferred revenue

                    201,394

 

                    176,450

Total current liabilities

                    575,669

 

                    526,270

Convertible senior notes, net

                 1,635,059

 

                 1,398,489

Operating lease liabilities

                      28,213

 

                      31,812

Other long-term liabilities

                      80,579

 

                      84,052

Total liabilities

                 2,319,520

 

                 2,040,623

 

 

 

 

Temporary equity

 

 

 

Series A convertible preferred stock

                    199,449

 

                    199,449

 

 

 

 

Stockholders' equity

 

 

 

Common stock

                                9

 

                                9

Additional paid-in capital

                    855,894

 

                 1,086,870

Accumulated other comprehensive income (loss)

                       (1,418)

 

                            644

Accumulated deficit

                   (805,702)

 

                   (748,556)

Total stockholders' equity

$                    48,783

 

$                  338,967

Total liabilities, temporary equity and stockholders’ equity

$               2,567,752

 

$               2,579,039

 

TABLE 2
RINGCENTRAL, INC.
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
(Unaudited, in thousands, except per share data)

 

Three Months Ended

March 31,

 

2022

 

2021

Revenues

 

 

 

Subscriptions

$       439,927

 

$       325,223

Other

           27,729

 

           27,133

Total revenues

         467,656

 

         352,356

Cost of revenues

 

 

 

Subscriptions

         129,689

 

           73,247

Other

           25,785

 

           23,734

Total cost of revenues

         155,474

 

           96,981

Gross profit

         312,182

 

         255,375

Operating expenses

 

 

 

Research and development

           90,274

 

           62,676

Sales and marketing

         254,455

 

         179,249

General and administrative

           70,995

 

           55,461

Total operating expenses

         415,724

 

         297,386

Loss from operations

        (103,542)

 

          (42,011)

Other income (expense), net

 

 

 

Interest expense

            (1,232)

 

          (16,278)

Other income (expense)

          (45,219)

 

           58,543

Other income (expense), net

          (46,451)

 

           42,265

Gain (loss) before income taxes

        (149,993)

 

                 254

Provision for income taxes

                 979

 

                 440

Net loss

$     (150,972)

 

$             (186)

Net loss per common share

 

 

 

Basic and diluted

$            (1.60)

 

$                 —

Weighted-average number of shares used in computing net loss per share

 

 

 

Basic and diluted

           94,574

 

           90,634

 

TABLE 3
RINGCENTRAL, INC.
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(Unaudited, in thousands)

 

Three Months Ended

March 31,

 

2022

 

2021

Cash flows from operating activities

 

 

 

Net loss

$            (150,972)

 

$                    (186)

Adjustments to reconcile net loss to net cash provided by operating activities:

 

 

 

Depreciation and amortization

                  60,929

 

                  24,577

Share-based compensation

                  97,608

 

                  54,962

Amortization of deferred and prepaid sales commission costs

                  23,173

 

                  15,644

Amortization of debt discount and issuance costs

                     1,116

 

                  16,200

Loss on early extinguishment of debt

                          —

 

                        658

Repayment of convertible senior notes attributable to debt discount

                          —

 

                   (4,712)

Reduction of operating lease right-of-use assets

                     4,877

 

                     4,322

Unrealized loss (gain) on investments

                  47,384

 

                 (57,521)

Provision for bad debt

                     4,605

 

                     1,485

Other

                       (251)

 

                          73

Changes in assets and liabilities:

 

 

 

Accounts receivable

                 (29,086)

 

                     7,697

Deferred and prepaid sales commission costs

                 (39,487)

 

                 (36,502)

Prepaid expenses and other assets

                   (2,554)

 

                     7,128

Accounts payable

                     6,868

 

                   (8,109)

Accrued and other liabilities

                  15,097

 

                  11,599

Deferred revenue

                  24,944

 

                     4,022

Operating lease liabilities

                   (5,256)

 

                   (4,382)

Net cash provided by operating activities

                  58,995

 

                  36,955

Cash flows from investing activities

 

 

 

Purchases of property and equipment

                   (6,852)

 

                   (8,721)

Capitalized internal-use software

                 (13,591)

 

                   (9,757)

Purchases of intangible assets and long-term investments

                   (1,484)

 

                   (8,358)

Net cash used in investing activities

                 (21,927)

 

                 (26,836)

Cash flows from financing activities

 

 

 

Payments for repurchase or redemption of convertible senior notes

                          —

 

               (178,911)

Proceeds from issuance of stock in connection with stock plans

                        627

 

                     1,192

Payments for taxes related to net share settlement of equity awards

                       (747)

 

                   (4,900)

Payment for contingent consideration for business acquisition

                          —

 

                   (3,600)

Repayment of financing obligations

                   (1,810)

 

                       (277)

Net cash used in financing activities

                   (1,930)

 

               (186,496)

Effect of exchange rate changes

                       (371)

 

                       (409)

Net increase (decrease) in cash, cash equivalents, and restricted cash

                  34,767

 

               (176,786)

Cash, cash equivalents, and restricted cash

 

 

 

Beginning of period

                267,162

 

                639,853

End of period

$              301,929

 

$              463,067

 

TABLE 4
RINGCENTRAL, INC.
RECONCILIATION OF OPERATING INCOME (LOSS)
GAAP MEASURES TO NON-GAAP MEASURES
(Unaudited, in thousands)

 

Three Months Ended

March 31,

 

2022

 

2021

Revenues

 

 

 

Subscriptions

$   439,927   

 

$   325,223   

Other

        27,729    

 

        27,133    

Total revenues

      467,656   

 

      352,356   

Cost of revenues reconciliation

 

 

 

GAAP Subscriptions cost of revenues

      129,689   

 

        73,247    

Share-based compensation

         (7,196)  

 

         (3,978)  

Amortization of acquisition intangibles

      (43,101)  

 

      (10,618)  

Non-GAAP Subscriptions cost of revenues

        79,392    

 

        58,651    

 

 

 

 

GAAP Other cost of revenues

        25,785    

 

        23,734    

Share-based compensation

         (2,408)  

 

         (1,656)  

Amortization of acquisition intangibles

              (12)   

 

                —    

Non-GAAP Other cost of revenues

        23,365    

 

        22,078    

Gross profit and gross margin reconciliation

 

 

 

     Non-GAAP Subscriptions

82.0 %

 

82.0 %

     Non-GAAP Other

15.7 %

 

18.6 %

     Non-GAAP Gross profit

78.0 %

 

77.1 %

Operating expenses reconciliation

 

 

 

     GAAP Research and development

        90,274    

 

        62,676    

     Share-based compensation

      (24,398)  

 

      (14,649)  

     Acquisition related and other matters

         (3,801)  

 

                —    

Non-GAAP Research and development

        62,075    

 

        48,027    

     As a % of total revenues non-GAAP

13.3 %

 

13.6 %

 

 

 

 

     GAAP Sales and marketing

      254,455   

 

      179,249   

     Share-based compensation

      (41,913)  

 

      (24,767)  

     Amortization of acquisition intangibles

            (937)  

 

            (970)  

     Acquisition related and other matters

            (200)  

 

                —    

Non-GAAP Sales and marketing

      211,405    

 

      153,512   

     As a % of total revenues non-GAAP

45.2 %

 

43.6 %

 

 

 

 

     GAAP General and administrative

        70,995    

 

        55,461    

     Share-based compensation

      (26,431)  

 

      (17,443)  

     Acquisition related and other matters

         (1,799)  

 

            (438)  

Non-GAAP General and administrative

        42,765    

 

        37,580    

     As a % of total revenues non-GAAP

9.1 %

 

10.7 %

Income (loss) from operations reconciliation

 

 

 

     GAAP loss from operations

    (103,542)  

 

      (42,011)   

     Share-based compensation

      102,346   

 

        62,493    

     Amortization of acquisition intangibles

        44,050    

 

        11,588    

     Acquisition related and other matters

          5,800    

 

             438    

Non-GAAP Income from operations

        48,654    

 

        32,508    

Non-GAAP Operating margin

10.4 %

 

9.2 %

 

TABLE 5
RINGCENTRAL, INC.
RECONCILIATION OF NET INCOME (LOSS)
GAAP MEASURES TO NON-GAAP MEASURES
(In thousands, except per share data) (Unaudited)

 

Three Months Ended

March 31,

 

2022

 

2021

Net income (loss) reconciliation

 

 

 

GAAP net loss

$     (150,972)

 

$             (186)

     Share-based compensation

         102,346

 

           62,493

     Amortization of acquisition intangibles

           44,050

 

           11,588

     Acquisition related and other matters

              5,800

 

                 438

     Amortization of debt discount and issuance costs

              1,116

 

           16,200

Loss (gain) associated with investments

           45,476

 

          (59,597)

Loss (gain) on early extinguishment of debt

                   —

 

                 658

Intercompany remeasurement loss

                   28

 

                 735

     Income tax expense effects

          (10,300)

 

            (6,933)

Non-GAAP net (loss) income

$         37,544

 

$         25,396

Reconciliation between GAAP and non-GAAP weighted average shares used in computing basic and diluted net income (loss) per common share:

 

 

 

Weighted average number of shares used in

computing basic net loss per share

           94,574

 

           90,634

     Effect of dilutive securities

              1,071

 

              2,349

Non-GAAP weighted average shares used in

computing non-GAAP diluted net (loss) income per share

           95,645

 

           92,983

 

 

 

 

Diluted net income (loss) per share

 

 

 

GAAP net loss per share

$            (1.60)

 

$                 —

Non-GAAP net (loss) income per share

$              0.39

 

$              0.27

 

TABLE 6
RINGCENTRAL, INC.
RECONCILIATION OF CASH FLOWS FROM OPERATING ACTIVITIES
GAAP MEASURES TO NON-GAAP FREE CASH FLOW MEASURES
(Unaudited, in thousands)

 

Three Months Ended

March 31,

 

2022

 

2021

Net cash provided by operating activities

$        58,995

 

$        36,955

Repayment of convertible senior notes attributable to debt discount

                  —

 

            4,712

Non-GAAP net cash provided by operating activities

          58,995

 

          41,667

Purchases of property and equipment

           (6,852)

 

           (8,721)

Capitalized internal-use software

         (13,591)

 

           (9,757)

Non-GAAP free cash flow

$        38,552

 

$        23,189

 

TABLE 7
RINGCENTRAL, INC.
RECONCILIATION OF FORECASTED OPERATING MARGIN
GAAP MEASURES TO NON-GAAP MEASURES
(Unaudited, in millions)

 

Q2 2022

 

FY 2022

 

Low Range

 

High Range

 

Low Range

 

High Range

GAAP revenues

          475.5    

 

          479.5    

 

       1,990.0    

 

       2,015.0    

 

 

 

 

 

 

 

 

GAAP loss from operations

         (106.5)  

 

         (101.1)  

 

         (400.0)  

 

         (382.1)  

GAAP operating margin

(22.4%)

 

(21.1%)

 

(20.1%)

 

(19.0%)

Share-based compensation

          112.0    

 

          107.0    

 

          450.0    

 

          435.0    

Amortization of acquisition intangibles

            44.0    

 

            44.0    

 

          173.0    

 

          173.0    

Acquisition related and other matters

                —    

 

                —    

 

              5.8    

 

              5.8    

Non-GAAP income from operations

            49.5    

 

            49.9    

 

          228.9    

 

          231.7    

Non-GAAP operating margin

10.4 %

 

10.4 %

 

11.5  %

 

11.5  %

 

March 17, 2022

RingCentral Announces Innovations to Make Hybrid Work Simple

Belmont, Calif., – March 17, 2022RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced several new innovations designed to make hybrid work simple.

“The world of work has changed and businesses are replacing outdated and cumbersome technology, tools, and platforms to simplify the lives of their employees,” said Kira Makagon, chief innovation officer. “At RingCentral, our mission has always been to give users cloud communications technology that solves real world challenges but is also easy to set-up, use, and manage. Our latest innovations address the widespread challenges associated with hybrid work empowering organizations to deliver transformative employee and customer experiences that more effectively connect and empower global teams with simple and flexible communications and collaborations.”

There are various new capabilities being launched today each of which is designed to solve the challenges of hybrid work:

●      Simplifying communications and collaboration

●      Gaining data and insights to inform business decisions

●      Enhancing customer experience

Simplifying communications and collaboration:

These new features help hybrid teams work better together, making meetings more effective and engaging:

●      RingCentral Webinar™: The recently announced webinar offering makes webinar experiences exceptionally simple for everyone. It is available as a beta to MVP customers. Learn more here.

●      AI-based Advanced Meeting Insights and Summaries: RingCentral is launching AI-based Advanced Meeting Insights to help make teams more effective in catching up on the post-meeting experience. Instead of watching entire meeting recordings, anyone can get caught up with what they have missed in minutes, even seconds, with AI-based short form summaries, video highlights, hot-linked keywords, and additional automatically generated time-saving insights. This feature is a “Best in Enterprise Connect 2022” innovation finalist and will be available as an open beta in Q2 '22 for free and paid RingCentral Video customers.

●      Whiteboard: With RingCentral Whiteboard, meeting participants will be able to draw, upload images, type, and so much more to enhance their virtual collaboration experience. It includes unique, powerful functionality to help people find each other and jump to specific areas of the canvas instantly with a mini map functionality and “bring to me” feature. RingCentral Whiteboard will be generally available in Q2 '22.

●      Live Transcription: Live Transcription uses AI to automatically transcribe conversations in real-time. This feature is ideal for late joiners who can get caught up without disrupting the meeting. Transcripts can be reviewed at any time during the meeting and also downloaded for future reference. Live transcriptions will be generally available in Q2, ‘22.

●      Participant Reactions: Users can use non-verbal cues in a meeting such as emojis and “slow down” or “go faster” indicators and more to meeting participants. Participant Reactions will be available in Q2’22.

●      Join third party meetings from RingCentral Rooms™: Businesses now can use RingCentral Rooms to join other video meetings from Zoom and Webex–making connecting into those meetings easier. Customers can simply use the SIP dialer to dial into the invited meetings from those meeting clients. This feature is planned for open beta at the end of March 2022.

●      RingCentral Add-ins: RingCentral Add-ins enable users to use their preferred applications and services within the RingCentral app without having to switch to a different app. Today, RingCentral Add-ins include apps for Akazio, BeRemote, Bridge OC, Bugsnag, GitHub, Jira (Cloud and On-Prem), KeeperAI, Poll bot, RSI (Shadow Bot), and Trello. In Q2, RingCentral will release new apps for Aha!, Asana, Google Drive, Google Forms, Hubspot, and Workday, with many more to come.

●      RingCentral for Hubspot: RingCentral is launching a Hubspot integration to streamline communication and reporting workflows, building upon popular integrations such as Salesforce, Zendesk, Google, and Microsoft Teams. This integration is in open beta now and is planned for GA in Q2’22.

●      Advanced Call and Fax Blocking: With advanced call and fax blocking, users can now block specific numbers and area codes and customize their blocking options. Users can also block calls and faxes with no caller ID, allow/block numbers that start with a specific area code, start with 1-800, allow/block only specific phone numbers and so on. This feature gives users the security controls they need to manage their work, wherever they do it. Advanced call and fax blocking are available to MVP customers immediately.

Sidney Ong, Head of Business Applications, BirdEye, the all-in-one software for businesses to grow their revenue, said, "RingCentral is our communication glue within the organization. We've integrated our own platform and developed real time alerts. We're now using features such as the new Add-in Poll bot–a critical tool to help us scale our collaboration and improve our efficiency."

Gaining data and insights to inform business decisions:

●      Next-gen analytics for lines of business (LOB): Designed to go beyond IT quality of service and usage metrics, RingCentral’s business analytics provides business users with summary statistics, trends and performance indicators that are critical for business decisions across sales, operations, finance, HR, facilities, and more.

●      Configurable dashboards and custom reporting: Customers can now customize and share data views, key performance indicators, and reports on real-time or historical metrics from any device and without the need for specialized applications or skills. Analytic APIs are also available should developers need to access these same insights programmatically. The RingCentral Analytics Suite empowers users to answer their most critical questions by giving them control of what they see, and how they see it, making business decisions a lot easier.

Availability: RingCentral next-gen business analytics, configurable dashboards, custom reporting, and analytics APIs are available as a beta to all MVP Standard, Premium, and Ultimate customers immediately.

Enhancing customer experiences:

●      AI Agent Assist: With AI Agent Assist, built using Google’s Contact Center AI, contact center agents can respond faster and better with AI-powered Smart Reply and FAQ-Assist capabilities from Google. Smart Reply automatically suggests a response based on past conversations with customers. FAQ-Assist suggests preconfigured answers based on the uploaded datasets and context of the conversation with the customer. 

●      Video Elevation: RingCentral Video capabilities in Engage Digital now help customers seamlessly elevate a conversation to a video conversation with an agent.

●      Virtual Agent hub: Virtual Agent hub simplifies deployment of customer facing bots. Users can now leverage their existing investments in bots and orchestrate better customer journeys for smarter self-service.

Availability: AI Agent Assist, Video Elevation, Virtual Agent Hub are available to customers immediately.

For a full list of all RingCentral innovations, please click here.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone  (MVP®) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®,  the company’s video meetings solution with team messaging that enables Smart Video Meetings; and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2022 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral MVP, RingCentral Video, RingCentral Webinar, RingCentral Rooms, RingCentral Contact Center, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

 

March 15, 2022

RingCentral Announces New Webinar Solution Offering an Exceptionally Simple and Stress-Free Experience

Key Highlights

●     Provides customization, APIs, integrations, and analytics to simplify registration, promotion, and tracking

●     Simplifies webinars from set up, to hosting, and measuring events for up to 10,000 attendees at initial beta launch

●     No download required - Attendees can join via their browser, any mobile device, desktop app, or dial in options

Belmont, Calif., – March 15, 2022 RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions today announced the beta launch of RingCentral Webinar™, available to customers as an add-on to RingCentral’s flagship offering–RingCentral Message Video Phone (MVP®). The new product, which can be accessed through a web browser or through RingCentral’s unified application, has been built from the ground up to ensure radical simplicity when it comes to set-up, use, and management to democratize the webinar experience - a critical channel of communications enabling today’s hybrid work.

Kira Makagon, chief innovation officer, RingCentral, said, “We’ve all been part of webinars and they’re not the easiest to join and when it comes to hosting them, they can be even more nerve wracking. At RingCentral our focus is to simplify communications and collaboration technology so it’s easy to set-up, use, and manage–with RingCentral Webinar, we’re doing exactly that. By leveraging people’s muscle memory of hosting and joining RingCentral Video meetings and by adding Webinar capabilities directly to our unified communications app - that already offers team messaging, video meetings, and a cloud phone system - we’ve made it easier for businesses to deploy and for users to join RingCentral Webinar.”

Webinar software is often complex and daunting for new users to get the hang of. RingCentral Webinar is a secure solution that makes it easier than ever to plan and host a variety of webinars–whether for all-company meetings, a training session, or a marketing event.

Jim Lundy, CEO and lead analyst, Aragon Research, said, “RingCentral's new innovative Webinar offering shows ease of use and simplicity, positioning it well to compete in the market. Traditionally, services like Webinar have been offered as a separate product and have never been easy to join or even schedule.  Because RingCentral Webinar looks and feels just like RingCentral MVP™, it gives end users and line of business decision-makers the ability to dive right in with zero ramp-time needed.”

Key capabilities of RingCentral Webinar include:

●     Run webinars with confidence: RingCentral Webinar brings simplicity and ease of use to hosts, panelists, and attendees. RingCentral Webinar is tightly integrated and available as an add-on to RingCentral MVP to run large internal events or marketing events in the same experience and can be hosted and attended on the same app. Additionally, hosts can start webinars using the RingCentral desktop app or through a browser such as Google Chrome or Microsoft Edge. Panelists can join directly from the desktop, mobile app, and/or a web browser (even on mobile).

●     Simple set-up:

○     Takes seconds to start: Gives users the ability to set up a webinar in just two clicks directly from the RingCentral app or a web browser.

○     Familiar look and feel: Set up and run webinars with the same confidence of hosting and running meetings - all within the RingCentral app.

○     Asynchronous environment: Move seamlessly between messaging, video, and phone to plan and coordinate your webinar before or after it takes place with internal or external collaborators.

●     Integrations: RingCentral Webinar will offer simple integrations that enable users to easily track webinar registrations and capture leads in the systems they use. These integrations will be available in the coming quarters and enable users to streamline end-to-end webinar experiences across the CRMs they depend on for easier registration, promotion, and performance tracking. Furthermore, RingCentral Webinar offers integrations for popular Marketing Automation Systems such as Marketo and Task Automation products such as Zapier.

●     Analytics: RingCentral is building an ecosystem of solutions - from analytics to APIs. RingCentral Webinar will deliver Quality of Service (QoS) analytics for real-time and historical reporting of webinars for both host and panelist roles. With analytics at their fingertips, hosts can ensure the highest quality experience of their organization’s all-hands webinars with detailed service, quality monitoring, and reporting.

Kris Kleinschmidt, IT Specialist, at Pacific Fishery Management Council, said, “Setting up a webinar, inviting presenters, running test sessions, and ultimately putting on the show has been streamlined in RingCentral Webinar. It couldn't be easier. RingCentral Webinar also provides optimal security for us, a necessity as our organizations host publicly attended meetings. With RingCentral Webinar, the granular controls to limit who has access to screen share, enable their microphones, and overall participation gives us confidence in successfully broadcasting our conferences without incident. We also love the flexibility–RingCentral has made it easy for our attendees and stakeholders to join via browser, mobile app or whatever device they are running–their choice.” 

The initial launch of RingCentral Webinar is geared towards use cases including–but not limited to–all-hands company meetings, trainings, team celebrations, and company culture events. In summer 2022, webinar features will expand to support marketing use cases and include more features to support and track webinar success across the lead generation lifecycle.

RingCentral Webinar is available in beta to all customers in the US, Canada, United Kingdom, Europe, and Australia. RingCentral Webinar is expected to be generally available in Summer 2022. To learn more about RingCentral Webinar click here.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone (MVP®) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®,  the company’s video meetings solution with team messaging that enables Smart Video Meetings; and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2022 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral MVP, RingCentral Video, RingCentral Contact Center, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

 

February 17, 2022

Deutsche Telekom and RingCentral Expand Partnership to Launch ‘RingCentral X powered by Telekom’ for Deutsche Telekom Business Customers

Bonn, Germany & BELMONT, Calif. -- Feb. 17, 2022 – Deutsche Telekom and its partner RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions today announced an expansion of their partnership to offer customers ‘RingCentral X powered by Telekom,’ an end-to-end communications and collaboration solution. RingCentral X powered by Telekom includes RingCentral Message Video Phone (MVP®) and will be available at the end of Q1’22 to all Deutsche Telekom business customers in Germany. RingCentral X powered by Telekom brings together RingCentral’s team messaging, video meetings, and a cloud phone system on a single platform for customers of all sizes, enabling them to work from everywhere.

Combining Deutsche Telekom’s high quality access products, strong brand presence, and strength as a leading national network and service provider in Germany, with RingCentral’s deep Unified Communications as a Service (UCaaS) capabilities, gives customers in Germany a secure, reliable, and flexible business communications and collaboration solution. Accompanying the feature-rich UCaaS-solution of RingCentral, Deutsche Telekom offers its customers a wide range of individual services and a broad set of additional equipment to enhance their communication experience even further. Additionally, RingCentral’s open API platform enables customers to integrate third party business applications across all necessary workflows with their global, multi-mode communications platform.        

“People are not only working in the office, but also in the home office or on the move and across different devices. RingCentral X powered by Telekom combines these communication needs in a single solution. This gives them the tools they need to succeed in a rapidly changing work environment," said Claudia Buhne, head of Business Communication and Collaboration at Telekom Deutschland GmbH, "It also makes businesses more resilient.”

“We are excited to bring a modern cloud-based solution to customers in Germany in partnership with Deutsche Telekom – a company with high-quality standards in access and service,” said Marco Meier, vice president, sales, DACH, at RingCentral. “This is yet another step in our journey to helping organizations migrate to the cloud so they can work efficiently from anywhere. Deutsche Telekom’s state of the art networks combined with our cloud-first communications platform, we are able to transform and enhance the way people work.”

Additionally, in order to ensure that RingCentral meets the stringent security requirements of German customers, the company has received the C5 test certificate (Cloud Computing Compliance Criteria Catalogue) from the German Federal Office for Information Security (BSI), which is a critical requirement for all government institutions.

As part of the long-standing partnership with Atos, Telekom will also offer "Unify X powered by Telekom" to its existing Unify customers. The solution is also built on the RingCentral platform and complemented by Atos' extensive systems integration capabilities. This secures customers' existing IT investments and supports them on their journey to cloud communications.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact centre solutions based on its powerful Message Video Phone (MVP®) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®, the company’s video meetings solution with team messaging that enables Smart Video Meetings; and RingCentral cloud Contact Centre solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2022 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral MVP, RingCentral Video, RingCentral Contact Centre, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

 

February 3, 2022

Vodafone Business and RingCentral bring flexible cloud communications solutions to organisations across Europe and Asia

London, UK – February 3, 2022 – Vodafone Business and RingCentral Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, today unveiled ‘Vodafone Business UC with RingCentral,’ a powerful new communications platform that brings together RingCentral’s flagship offering RingCentral Message Video Phone™ (MVP™) with Vodafone’s mobility and 5G capabilities to give customers more choice, flexibility, and simplicity when it comes to workforce collaboration and remote working. Vodafone Business UC with RingCentral will be rolled out in the UK, Germany, Hong Kong, Italy, Portugal, Singapore, Spain, and Sweden.

The way people work and collaborate has changed. There is an increased focus on enabling people to work from anywhere. To support hybrid work, companies need a secure, reliable, and flexible cloud communications platform.

Bringing together Vodafone Business’ mobile first approach, global brand, reach, and scale with RingCentral’s deep Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS) expertise, Vodafone Business UC with RingCentral combines all preferred modes of communication including team messaging, video meetings, and cloud phone into a single intuitive app that is accessible on any device, anywhere.

Giorgio Migliarina, products and services director at Vodafone Business said: “As businesses adapt to a disruptive and changing environment, they need to become more automated and agile in their way of working. Bringing technologies together that work in sync, connecting people, processes and information for faster decision making, will be critical. Vodafone is committed to supporting the digital journeys of companies big and small, so we’re pleased to be working with RingCentral to support this move and help organisations become fit for the future.”

Providing businesses with an effective way to move their existing legacy infrastructure to the cloud, the platform is highly secure and robust and offers an expanded portfolio of next generation unified communication and collaboration capabilities including team messaging, HD video meetings, and calling.

Homayoun Razavi, Chief Business Development Officer at RingCentral said: “Enterprises today have growing global communications needs to meet the ever-evolving demands of their mobile and distributed workforce—from servicing global customers to expanding their global talent pool. Combining RingCentral’s industry-leading cloud communications with Vodafone’s leadership in mobility, 5G, and international connectivity unlocks new ways for companies to grow and run their businesses. Our open platforms and joint innovation are paving new paths to productivity and engagement around the world.”

All features can be run standalone or integrated with various business applications, including Microsoft 365, leading Customer Relationship Management (CRM), Enterprise Resource Planning (ERP) and Helpdesk services – ensuring everything works in sync.

In addition, Vodafone Business UC with RingCentral includes real-time and historic analytics, extensive call management, and team collaboration and task management capabilities, which will be available to larger businesses. Vodafone Business plans to expand the platform to smaller businesses in the UK and Germany soon.

To find out more about Vodafone Business UC with RingCentral visit: https://www.vodafone.com/business/vodafone-business-uc

About Vodafone
Unique in its scale as the largest pan-European and African technology communications company, Vodafone transforms the way we live and work through its innovation, technology, connectivity, platforms, products, and services. Vodafone operates mobile and fixed networks in 21 countries, and partners with mobile networks in 52 more.  As of 31 December 2021, we had over 300m mobile customers, more than 28m fixed broadband customers and over 22m TV customers.

Vodafone is a world leader in the Internet of Things (IoT), connecting more than 142m devices and platforms through innovation that aligns with the aspirations of society for cleaner and safer cities, better transport, and improved agriculture. Vodafone’s digital leadership is also changing how governments deliver healthcare and education, and how businesses, particularly Small and Medium Enterprises (SMEs), serve customers.

We have revolutionised fintech in Africa through M-Pesa, which celebrates its 15th anniversary in 2022. It is the region’s largest fintech platform, providing access to financial services for more than 51m people in a secure, affordable, and convenient way.

Our purpose is to connect for a better future, enabling an inclusive and sustainable digital society. We are taking significant steps to reduce our impact on our planet by becoming net zero by 2040, purchasing 100% of our electricity from renewable sources in Europe and across our entire operations by 2025, and reusing, reselling or recycling 100% of our redundant network equipment. Vodafone proactively works to expand access to connectivity for rural communities, students, and jobseekers. For more than 30 years, Vodafone’s Foundation has supported communities in Europe and Africa in the areas of health, education, and equality.

We support diversity and inclusion through our maternity and parental leave policies, empowering women through connectivity and improving access to education and digital skills for women, girls, and society at large. We are respectful of all individuals, irrespective of race, ethnicity, disability, age, sexual orientation, gender identity, belief, culture, or religion.

For more information, please visit www.vodafone.com, follow us on Twitter at @VodafoneGroup or connect with us on LinkedIn at www.linkedin.com/company/vodafone.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud Message Video Phone™ (MVP™), customer engagement and contact centre solutions for businesses worldwide. More flexible and cost-effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

©2020 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, and the RingCentral logo are trademarks of RingCentral, Inc.

 

February 3, 2022

Vodafone and RingCentral Launch New Cloud Communications Platform for Businesses

  • Vodafone and RingCentral jointly launch ‘Vodafone Business UC with RingCentral’, a unified cloud communications platform, in the UK
  • The solution brings together RingCentral’s unified platform with team messaging, video meetings, and cloud phone system, and provides an optimised experience on any device, for anyone, anywhere 
  • This new platform provides a simple solution to help organisations as they prepare for existing networks - Integrated Services Digital Network (ISDN) and Public Switched Telephone Network (PSTN) - to be shut down in 2025

United Kingdom: Vodafone and RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, have today launched ‘Vodafone Business UC with RingCentral’, a cloud communications platform offering organisations more choice, flexibility, and simplicity when it comes to workforce collaboration and remote working. 

The way businesses work and collaborate has transformed significantly. There is an increased focus on helping people work from anywhere, with secure and reliable communications tools including team messaging, video meetings, and a cloud phone system. The cloud communications platform ensures businesses have an agile and reliable solution to meet the challenges of today’s hybrid working environment so people can be productive and get their work done, wherever they might be.  

This new unified communications platform from Vodafone and RingCentral is particularly important to organisations preparing for the impact of the UK’s 2025 shutdown of existing ISDN and PSTN networks, on which the vast majority of businesses rely.

‘Vodafone Business UC with RingCentral’ provides businesses with an effective way to move from existing infrastructure on to cloud connectivity through a single, unified app. The solution is highly secure and robust and offers an expanded portfolio of unified communication and collaboration capabilities, including call recording and HD video meetings. 

These features can be run standalone or integrated with various business applications, including Microsoft 365 and leading Customer Relationship Management (CRM), Enterprise Resource Planning (ERP) and Helpdesk services – ensuring everything works in sync. 

Vodafone Business UC with RingCentral includes real-time analytics, extensive call management, and team collaboration and task management capabilities, which will be available to businesses of all sizes. 

Nick Gliddon, Business Director, Vodafone said: “We’re excited to be working with RingCentral to bring to market a unified communications solution that meets a real business need.  This platform will help people work effectively and securely no matter where they are.”

Yves Desmet, Vice President, Global Service Providers EMEA, RingCentral, said: “At RingCentral we are focused on bringing people the best communications capabilities across team messaging, video meetings, and a cloud phone system. Bringing together the power and strengths of Vodafone with RingCentral’s leadership in unified communications, we are giving people the communications capabilities they need to get their work done, through a single mobile app. Additionally, our open platforms and joint innovation are paving new paths to productivity and engagement around the world.”

To find out more about Vodafone Business UC with RingCentral solutions visit: https://www.vodafone.co.uk/business/unified-communications/vodafone-with-ringcentral

About Vodafone in the UK: Vodafone is a technology communications company that connects people, businesses, and devices to help our customers benefit from digital innovation. Our services span mobile, fixed line connections, home and office broadband, and the Internet of Things (IoT).

We have a strong track record as a tech pioneer, making the UK’s first mobile phone call, sending the first text message, and making the UK’s first live holographic call using 5G in 2018. We were also the first to start carrying live 5G traffic from a site in Salford, Greater Manchester. We have 5G in 100 locations in the UK and 240 across Germany, Spain, Italy, and Ireland.

Our 4G network coverage currently reaches more than 99% of the UK population. 

Today, Vodafone serves more than 18 million mobile and fixed-line customers in the UK. To help deliver Gigabit UK, our full-fibre broadband roll-out programme now covers 15 UK towns and cities through partnerships with CityFibre and Openreach.

For more information about Vodafone UK please visit: www.vodafone.co.uk.

About RingCentral:  RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact centre solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location.

RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®, the company's video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral MVP, RingCentral Video, RingCentral Contact Centre, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

 

January 10, 2022

Mo Katibeh, Former Chief Product Officer and Chief Marketing Officer for AT&T Business to Join RingCentral as Chief Operating Officer

London, UK – January 10, 2022 -- RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced that Mo Katibeh, former Chief Product Officer and Chief Marketing Officer for AT&T Business, will join the company as Chief Operating Officer, reporting to founder, chairman and CEO Vlad Shmunis. Katibeh will be responsible for RingCentral’s products, sales, marketing, and customer experience.

Over his 20 year career, Katibeh held multiple executive positions at AT&T, including EVP Chief Product & Platform Officer and EVP Chief Marketing Officer of AT&T Business where he oversaw all product and marketing responsibilities, as well as go to market sales for digital, wholesale, and indirect channels - and was recognized as one of the World’s Most Influential CMOs by Forbes for 2019 and 2020.  Under Katibeh’s leadership, AT&T established a multi-billion dollar communications, collaboration, and security business, driving market leading growth through development and deployment of innovative cloud-based technologies.

“I am excited to welcome Mo to RingCentral,” said Vlad Shmunis, RingCentral’s founder, chairman and CEO. “Given Mo’s customer-first mentality, deep appreciation for innovation, and proven track record building rapidly growing multi-billion dollar global cloud businesses, I am confident that he will be an invaluable asset to our entire team as we head into an exciting 2022 and beyond.”

Katibeh has managed a portfolio of businesses with $36 billion in annual revenue and has managed a global workforce of 50,000. Most recently, Katibeh was Head of AT&T Network Infrastructure & Build, where he was responsible for one of the largest 5G and broadband deployments in the world and largest capital investment in AT&T’s history.

“I’m thrilled to join the RingCentral team as they continue to shape the future of enterprise communications,” said Katibeh. “The way we work is forever changed. Hybrid workforces everywhere need access to a reliable, global and secure messaging, video, and phone solution, whether they are in the office, at home, or on the go. As one of RingCentral’s first major go-to-market partners, I have seen firsthand how RingCentral delivers an incredible solution that’s a fit for businesses of all sizes. I look forward to working with the team to build on RingCentral’s core strengths of trust, innovation and partnerships to continue our leadership position in the exciting $100B+ cloud communications opportunity.” 

Katibeh will join a strong team of seasoned executives at RingCentral on January 18, 2022.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact centre solutions based on its powerful Message Video Phone™  (MVP®) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®,  the company’s video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Centre solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2022 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral MVP, RingCentral Video, RingCentral Contact Centre, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.