Online Retailers Prepare for Record Selling Season with Improved Customer Service Tools
RingCentral Offers Click-to-Call and Customized Greetings to Improve Customer Service Online and Close More Sales
Redwood City, Calif. (Nov. 14, 2007) – RingCentral, Inc., whose virtual phone system allows small businesses to instantly unify and intelligently manage all their phone, mobile, and fax communications, today introduced a service promotion tailored specifically for online merchants. Thousands of merchants selling independently as well as on eBay, Amazon and other online marketplaces already use RingCentral to deliver customer service that helps them compete with major online retailers.
RingCentral's feature-rich capabilities, including click-to-call, call distribution and customized greetings with auto-attendant, enable retailers to provide online shoppers with a toll free number and a more personalized and informative shopping experience. Powered by RingCentral, small online retailers can maximize holiday sales and increase customer loyalty.
"The holidays are a critical time for us, and we prepare months in advance to maximize sales," said Tracy Dixon, owner of GiveAGiftBasket.com, award-winning gift basket company. "RingCentral is a big part of our ability to connect with customers during this peak sales time. With customized voicemail on our toll-free number, we can promote seasonal offerings. The ability to add voicemail extensions in seconds means I can expand my team for the holiday rush. This season we are adding RingCentral's RingMe click-to-call button on every page of our web site, so our customers can reach us with just the click of the mouse."
E-commerce is projected to be the best-performing retail channel during the 2007 holiday season, according to TNS Retail Forward. The firm expects online retail sales to approach $42 billion in the fourth quarter of 2007 -- a year-over-year increase of 18.5 percent. To capitalize on this online shopping boom, web merchants are using innovative technologies like click-to-call to improve interactions with customers. RingMe, an embedded click-to-call button allows online visitors worldwide to initiate a toll-free call with the click of a mouse and is one of this season's must-have business tools for RingCentral online merchant subscribers. RingCentral Service for Web Merchants
The RingCentral service incorporates a toll-free and/or local number with call forwarding, auto-call distribution, call management, click-to-call, Internet fax and voicemail. The solution enables subscribers to automatically forward, place and screen calls; customize voicemail greetings; allow customers to click-to-call directly from their website; view call logs for sales leads; send and receive faxes; and receive message alerts.
Special Holiday Promotion
Beginning November 14, 2007, RingCentral is offering double sign-on bonus minutes for new web merchant customers until the end of the year. For more information and to sign up for the service, visit www.ringcentral.com.
"As traditional retailers continue to improve the customer experience they provide online, independent web merchants face increased customer expectations," said Vlad Shmunis, CEO of RingCentral, Inc. "Our thousands of online merchant customers tell us nothing closes a sale like personalized service and a live conversation. With RingCentral, web merchants get a complete customer communication solution that allows them to provide outstanding service and increase their holiday sales."
About RingCentral, Inc.
RingCentral puts businesses and professionals In Touch and In Control™ by unifying and intelligently managing all their phone, mobile, fax and email communications with a single phone number and an easy-to-use online control center. The company is leveling the playing field for small businesses by offering voice communications capabilities available only to large corporations until recently. RingCentral combines a toll-free or local number with advanced call management, PBX, voicemail and Internet fax, enabling customers to set up multiple extensions with voicemail, automatically screen, forward and place calls, take voicemail, send and receive faxes, and receive message alerts. With RingCentral, businesses never miss an important call, or waste time on unwanted calls. RingCentral is headquartered in Redwood City, Calif., and is funded by Sequoia Capital and Khosla Ventures.
For additional information,
Jennifer Dong 650-288-0485