Workato is a leader in cloud and on-premise automation. The company provides enterprise-grade automation and integration platforms that can be used by businesses of any size. Integrations between applications that help automate work processes are called “recipes,” and Workato’s recipes are so easy to use that many customers can go live with their app integrations within one week. Over 150,000 of these recipes are currently being shared by more than 17,000 businesses.
Before RingCentral, Workato operated on a simple cloud-based solution that provided basic telephony features. To carry out online meetings and sales demos, the company used an expensive web conferencing solution. Soon enough, Workato outgrew this solution and started needing access to international numbers and support for high-volume sales calling. Workato chose to implement both RingCentral Global Office and RingCentral Contact Center across their business, which had everything Workato needed on a single platform.
Since moving to RingCentral, Workato is seeing dramatic improvements in workplace productivity. Each employee has the power to communicate, collaborate, and connect anytime, anywhere, on any device through voice, video, online meetings, and team messaging. Workato’s workforce now has the freedom and mobility to get business done in real time, which is critical to their international expansion. Workato was also able to integrate many of the existing business applications they already use, such as Freshdesk and Salesforce, which has increased productivity of the sales and support teams by as much as 40%. Sales agents can make more calls per hour, thanks to RingCentral Contact Center’s integration with their current CRM.
RingCentral has given Workato the ability to scale business as it grows rapidly and expands globally. It no longer needs to undergo the expensive upgrades and updates that came with its old telephony system. To read more about how adopting RingCentral has increased Workato’s productivity, click here to view the full customer success story.
Originally published Aug 11, 2017, updated Aug 22, 2021