RINGCENTRAL CONTACT CENTER™
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Revolutionize your
Collaborative Contact Center transforms
the way your organization manages
customer engagement
RingCentral Contact Center™ integrated with RingCentral Glip® team messaging enables agents to communicate and collaborate across your organization in real time to resolve customer issues efficiently. With skills-based omnichannel routing and RingCentral Pulse™ intelligent bots for real-time metrics monitoring, your business will always be equipped to respond quickly to dynamic customer needs.
Benefit from omnichannel flexibility for sales and service.
Customers today can choose from a wide range of ways to communicate with one another and the companies they do business with. RingCentral Contact Center provides true omnichannel routing, allowing you to meet your customers using their preferred communication method: voice, SMS, social, or email.
Get access to experts across your entire company.
RingCentral’s cloud business communications and collaboration solutions allow companies to manage the customer experience beyond the contact center. Talk with experts and connect customers with the right resources so you can resolve issues faster and sell more.
Boost performance with an open platform.
Leverage the tools you already rely on in your business today. Choose from ready-to-use integrations with CRM applications like Salesforce®, Oracle®, and others. Through the RingCentral Open Platform, you have access to open APIs that you can use to integrate with other essential business applications.
Gain greater flexibility and control.
Providing both an intuitive agent desktop and management interface, RingCentral Contact Center allows both functions to get up to speed instantly, work more efficiently, and gives managers the ability to respond to changing conditions without any dependency on IT.
Trusted by businesses worldwide.
“Many improvements are possible with a digital solution such as Contact Center, such as spinning up new services very quickly and engaging customers in ways we couldn’t before.”
— Brendan Walsh
Global Vice President and Chief Digital Officer
“Every minute that they are on the phone with a support representative is a minute that they aren’t initiating or closing deals. Our call centers have to be up and running to their fullest extent, and the support reps need tools to answer questions quickly. RingCentral Contact Center makes that happen.”
— Vernon Jones
VP of Customer Support
“I like the features and all the reports available in Contact Center, we had absolutely no visibility with our legacy call centers unless we wanted to pay a huge amount of money to get reports.”
— Erik Peterson
Application Support Analyst,
Salesforce Administrator
Salesforce Administrator
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