Contact center cloud solutions and call center software.

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RingCentral Contact Center

Overview

Transform customer engagement with Collaborative Contact Center technology

Omnichannel routing

Build stronger relationships by connecting with customers on their channel of choice.

CRM integrations

Optimize workflows by leveraging everyday apps and customizing your own with open APIs.

Agent management tools

Work more efficiently with greater flexibility thanks to a user-friendly agent and management interface.

Actionable analytics

Improve service and sales with real-time reports and in-depth customer surveys.

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Benefit from omnichannel flexibility for sales and service

Start conversations with customers across multiple touchpoints via voice, SMS, social, or email. RingCentral Contact Center provides true omnichannel outbound and inbound routing, allowing agents to meet customers using their preferred communication method.

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Access to experts across your entire company

A solution specialist will contact you for a personalized, informative demo on the key features and benefits of RingCentral Contact Center.

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Boost performance with an open platform

Enjoy seamless integration with essential business applications. Choose from native integrations with CRM applications like Salesforce®, Oracle®, and others. Through the RingCentral open platform, you can tailor your toolset through open APIs that you can use to integrate with other essential business applications.

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Gain greater flexibility and control

Make better decisions with actionable analytics tools, like easy-to-use dashboards and flexible reporting. RingCentral Workforce Optimization tools help all departments get up to speed instantly and enables staff to work more efficiently. Gain greater flexibility and control over your operations without any dependency on IT.

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What our customers are saying

“RingCentral is a key enabler to letting us leverage all of what we know to the benefit of both MSXI and the OEM partners.”

Brendan P. Walsh

Global Vice President and Chief Digital Officer

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“In terms of availability, RingCentral follows the same model we have architected: multiple data centers that are geographically dispersed, highly redundant circuits, and so on.”

Garry Marsoubian

Senior Vice President of IT and Project Delivery

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“We communicate faster, which has reduced my emails from 300 per day to fewer than 100.”

Erik Peterson

Applications Support Analyst, Salesforce Administrator

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See more case studies

A solution specialist will contact you for a personalized, informative demo on the key features and benefits of RingCentral Contact Center.

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