Powered by inContact, RingCentral Contact Center is an omnichannel, hosted contact center solution that’s easy to deploy, integrate, and scale. This cloud-based contact center solution connects your business to your customers like never before. Your agents get the data and features needed to deliver professional, effective service, while your customers enjoy better communication and faster response times.
Unlike many other cloud contact center solutions, RingCentral Contact Center is a complete end-to-end solution that’s affordable for businesses of all sizes. Best of all, you won’t pay a separate fee per communication channel.
RingCentral Contact Center offers advanced routing; queuing and distribution; real-time analytics; CTI screen pops; outbound/inbound agent reassignment and much more.
If you’re doing a contact center solutions comparison, you’ll quickly come to realize that RingCentral brings unsurpassed transparency to the buying process, with all-inclusive packaging and a simplified billing statement. Choose from three clearly defined tiers: Basic, Advanced, and Ultimate. White-glove implementation services, including a dedicated Implementation Advisor, training, collaborative review, and more ensure you’ll be up and running quickly.
As low as
As low as
As low as
Let customers reach you via voice, email, web chat, fax, social media, or SMS. Inter-channel handoffs are seamless, providing a great customer experience.
RingCentral Contact Center features multiple points of redundancy in geographically diverse locations to offer you carrier-grade reliability.
Scale up or down as your needs or seasonal calendar dictate. Plus, our open platform works with whatever software systems you currently use or may upgrade to in the future.
RingCentral Contact Center joins customer data to your call center with out-of-the-box CRM integration. Pull in customer data from popular CRM platforms or use your own custom solution. Plus, our open platform works with whatever software systems you currently use or may upgrade to in the future.
When you choose an advanced contact center software solution like RingCentral Contact Center, your customers will never know they’re talking through “the cloud.” To hear for yourself, call one of our Contact Center Consultants today at 800
-4302 and listen to how clear they sound using the system.