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VivaTech 2018: A look back on the trade fair’s highlights

Ring Central Blog

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RingCentral Engage partook in the VivaTech event May 24-26, the key rendez-vous for the innovation and start-up field. Organized by Les Echos and Publicis, this 3rd edition hosted almost 150 conferences and put under the spotlight over the 300 speakers.

VivaTech’s main stage showcased tech world experts like Chuck Robbins (Cisco’s CEO) who shared a optimistic view of technological innovation, Satya Nadella (Microsoft’s CEO) who enthusiastically spoke in support of AI, and Bill McDermott (SAP’s CEO). France’s President Emmanuel Macron reminded during his speech that France is the European country with the most start-ups. Global companies, numerous french businesses, and young startups contribute to spreading French Tech’s expertise around the world thanks to an ecosystem in favour of innovation.
Furthermore, this event also set aside time to comment on and discuss the latest innovations in terms of AI, virtual reality, and Customer Care.

How can businesses offer Omni-Digital Customer Care?

RingCentral Engage was present on our partner’s lab Cisco with whom we share the same goal, providing an optimal and global customer experience. Our partnership reflects this in the way that we aim to ease companies’ digital transformation by enabling them to deploy Omni-Digital Customer Relations.

“We share with RingCentral Engage a common vision of omni-digital customer care and innovation. The RingCentral Engage’s integration with our solutions such as UCCE allows to treat efficiently large volumes of interactions on all channels and facilitate agents’ work. As digital channels are becoming essential, this solution enables companies to meet their new customer care challenges.”
Ghislain Bourgin Ghislain Bourgin

Paris Innovation Center Lead at Cisco

The first day of VivaTech, François-Charles Fachon, Global Director Channel and Strategic Alliances at RingCentral Engage, explained on Cisco’s lab how we help companies cater Omni-Digital customer care:

Cisco and Dimelo’s VivaStory

Les Echos published an article and video about our partnership with Cisco.

How come digital transformation and customer care go hand and hand?

In the 5th issue of AdTechNews, edited by CB News in collaboration with Journal du Net (JDN), Julien Rio, Head of Marketing of Dimelo, gave an interview on “How come digital transformation and customer care go hand in hand?”.

VivaTech

Julien Rio spoke out on these three issues:

  • Why do we link digital transformation and customer care?
  • Customer care and digital transformation, where to start?
  • How do you envision the future of Omni Digital Customer Relations?

This third edition of VivaTech was the opportunity for RingCentral Engage to present its innovations that enable companies to deploy Omni-Digital Customer Care. Given the fast growth of digital for interactions between customers and brands, companies need to be available on the new channels that are better adapted to their customers’ changing expectations.

Originally published May 29, 2018, updated Sep 23, 2021

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