RingCentral AI
A new era of AI meets trusted communications
RingCentral AI works for you across all your team and customer conversations.
Award-winning AI with real impact
Built-in AI effortlessly enhances workflows across your phone calls, messages, meetings, and contact center.
84%
Of organizations say AI Notes improve call engagement
29%
Improvement in customer sentiment after switching
to RingCentral’s AI Contact Center
92%
Of organizations find RingCentral AI
essential for teams after use
Transform the way you work
Call, message, meet, grow revenue, and run events with AI-powered communications.
Get our built-in AI Assistant, at no extra cost
Why RingCentral AI
AI for everyone
We designed user-friendly AI to help businesses of all sizes transform productivity and enhance team and customer conversations—all within their trusted RingCentral tools.
Reliable & secure
We ensure data security with strong protections and high standards for AI products, including rules for AI use, secure training methods, and strict management controls.
Real-time insights
Understand your business more deeply with access to real-time insights that elevate customer service and improve productivity.
Nonstop innovation
We're continuously integrating new AI advancements across our product portfolio to automate workflows, offer insights, and assist teams in real-time.
AI that speaks the language of your business
Unlock the hidden value of your conversational data.
Answer customer questions faster
Pair your business’s knowledge base with Intelligent Virtual Assistants to offer tailored self-service options for customers.
Empower your agents in real-time
Enhance support efficiency and satisfaction with real-time, accurate answers during customer calls.
Coach on the spot
Streamline coaching with AI-generated insights and effortlessly share agent development plans in a click.
Drive effortless quality management
Empower supervisors to coach at scale with AI Quality Management features like automated scorecards and conversation analytics.
Capture every update
Record key updates, action items, and decisions, so everyone can stay focused on the conversation.
Log conversations in real time
Record conversations with real-time AI transcriptions, and easily review, search, and share detailed call records.
Craft copy in a click
Easily generate clear and professional messages to improve team communication.
Get up to speed in seconds
Create intelligent meeting summaries that highlight key decisions and action items, so your teams stay aligned.
Generate landing pages in a click
Craft landing page copy with your preferred length, tone, and style
with AI Writer.
Address every question
Use AI to group similar questions and organize sessions with AI-powered Q&A Categorization.
Make events inclusive
Translate captions into different languages to ensure your events are accessible and inclusive for all attendees.
Create highlights with ease
Quickly create and share highlight clips using AI-powered Smart Editor, saving you time and money on post-event edits.
Instantly identify key moments
Automatically summarize calls with AI Call Summaries to help your team quickly identify key moments and problem areas.
Know what matters to customers
Track key topics, competitors, and products with AI Insights to distill what matters most to your customers.
Boost consistency
Receive automated insights with AI Coaching Tips to help your team deliver consistent pitches and close more deals.
Keep teams aligned
Automatically generate summaries, action items, and next steps with AI Follow-Up Emails to ensure all your teams stay aligned.
Privacy by design
Here at RingCentral, trustworthy AI means protecting our customers and their data while maintaining
our commitment to privacy, security, and transparency at every touchpoint.
Safe
We believe AI-enabled systems should not endanger human life, property, privacy, or the environment.
Secure
AI-enabled systems should maintain confidentiality, integrity, and availability through protection mechanisms that prevent unauthorized access and use.
Transparent
Information about AI-enabled systems and their outputs should be available to users interacting with the systems.
Explainable and interpretable
AI-powered systems should provide information
that describes how they function.
Privacy enhanced
AI-enabled systems should be developed and used in compliance with privacy laws and RingCentral privacy policies.
Fair
The development and use of AI-enabled systems at RingCentral should consider equality and equity by addressing harmful bias and discrimination.
NONSTOP INNOVATION
Our AI foundations
Fit-to-purpose language models
We pair accurate LLMs with proprietary small language models to fine-tune business communications, enabling more precise interactions.
Effortlessly orchestrated solutions
Our proprietary AI models and LLMs work together to deliver powerful, highly targeted, accurate, and cost-effective solutions.
Open and customized platform
RingCentral APIs empower developers to tailor our solutions to fit unique business needs. Plus, connect over 400 pre-built integrations from our App Marketplace.
Trusted AI, that’s always secure
RingCentral AI is built upon our foundational values of security, reliability, privacy by design, and transparency.
AI for all of us
Our fit-to-purpose AI tools are built for every kind of team.
AI for sales
Boost sales performance with enhanced coaching, deal scoring, win/lose insights, trend analysis, and customer sentiment tracking.
AI for marketing
Strengthen engagement, streamline Q&A sessions with AI categorization, create tailored materials, and gain insights on leads with clear visualizations.
AI for support
Improve self-service with empathetic AI support, track customer sentiment, and offer real-time AI guidance to agents during calls.
AI for teams
Optimize calls and meetings with AI-driven conversation intelligence and notes, while improving internal clarity with AI-crafted messages.
Discover real AI at work
Our AI solutions are trusted by over 400,000 businesses worldwide.
40%
Reduction in average call wait times for MedCare
10%
Improvement in Customer SLAs at Worldwide Express
9.1
Average attendee NPS score
by 365 Labs
80%
Reduction in time to close cases on average with RingCX
AI Real Talk WEBINAR SERIES
Join the AI discussion
Hear from our experts on the latest AI strategies for better conversations,
stronger customer experiences, and more resilient businesses.
Frequently asked questions
An AI-powered communications platform is a comprehensive solution that integrates artificial intelligence into various aspects of business communications. It typically includes features for phone calls, messaging, video meetings, and customer support, all enhanced by AI to improve efficiency, productivity, and user experience. Our AI platform leverages advanced machine learning models and generative AI capabilities to provide intelligent communication solutions.
Artificial intelligence tools are designed to reduce the amount of manual labor involved in running a business. They can handle repeatable tasks, freeing your teams up for higher-value work.
They can also automatically schedule meetings, transcribe phone conversations, and help your customers through self-service options. It’s all about maximizing efficiency.
When selecting an AI-enhanced communication platform for your business, it's crucial to consider a range of features that can significantly improve efficiency, customer service, and overall communication effectiveness. These advanced capabilities leverage artificial intelligence to transform how businesses interact with customers, manage internal processes, and analyze performance. Here are some key features to look for:
- AI-powered transcription and note-taking for calls and meetings
- Intelligent virtual assistants for customer self-service
- Real-time language translation for global communications
- AI-driven analytics for performance insights and coaching
- Smart scheduling and task management
- Sentiment analysis for customer interactions
- AI-assisted content creation for business communications
AI is revolutionizing customer support by enhancing efficiency, availability, and personalization. Here's how AI is transforming various aspects of customer service:
- Providing 24/7 support through intelligent virtual assistants (IVA) or ai-powered chatbots
- Offering real-time assistance to human agents during customer interactions
- Automating post-call summaries and action items
- Analyzing customer sentiment to improve service quality
- Personalizing customer experiences based on historical data and preferences
By integrating advanced AI capabilities into communication systems, these platforms are transforming how sales teams operate, interact with customers, and close deals.
It improves sales processes by:
- Automating lead scoring and prioritization
- Providing real-time coaching during sales calls
- Generating post-call summaries and follow-up tasks
- Analyzing successful sales techniques and sharing best practices
- Personalizing customer interactions based on historical data and preferences
We know that some people worry about letting machines have too much power. But when AI tools are part of a reputable platform, you’ll have peace of mind that your data is secure.
Look at reputable providers that offer :
- End-to-end encryption for all communications
- Compliance with industry standards and regulations
- Strong data protection policies and practices
- Regular security audits and updates
- Transparent AI governance and ethical use policies
Make sure you choose a vendor that’s known for security and reliability in communications (yes, we’re talking about RingCentral), and ask about their protocols around AI governance. Learn more about RingCentral’s approach to AI security in our Trust Center.
More on RingCentral AI
BLOG
Trustworthy AI: Our privacy-driven approach
WHITEPAPER
RingCentral Artificial Intelligence Transparency Whitepaper
BLOG
AI customer service: What you need to know in 2024
Welcome to a new era of AI at work
Join over 400,00 businesses around the world that use RingCentral to stay connected.