Organizations are increasingly opting for SaaS applications over hardware-based, on-premises systems. This trend is prevalent not just for business applications but for communication systems as well and is in line with changing business requirements and user expectations.
Companies are looking for solutions that help replace the ‘spaghetti in the closet’ and the many vendors they need to rope in to keep their communication systems up and running. They are moving away from the old, and consolidating their multi-system, multi-vendor environments to unified, cloud-based solutions – Unified Communications as a Service (UCaaS).
“The UCaaS market is accelerating at an annualized rate of 29% due to the continued erosion of on-premises PBX systems, which declined -11%, and the rapid pace of adoption among enterprises that are migrating to the cloud looking for richer and more cost-effective collaborative communication solutions,” says Jeremy Duke, Synergy Research Group’s founder and chief analyst.
Adoption of new-age latency-sensitive voice, real-time video conferencing, and collaboration solutions place new requirements on an organization’s wide area network (WAN). Users expect rich functionality and great performance, irrespective of the device, mode of connection or their physical location. Changing traffic patterns, user behaviors and business agility needs require organizations to rethink their network architecture and revisit connectivity options.
This also places greater onus on SaaS providers. They need to take measures to ensure best quality and performance via any and all modes of connections an enterprise and its users might choose to access their services.
RingCentral has invested significantly to ensure the best quality of service for its customers, regardless of how they connect. The measures include:
- Global private backbone – RingCentral platform is our own, purpose-built to perform as a highly redundant, reliable, and secure global communications network. Active-active architecture hosted in Tier-4 data centers and direct peering relationships with over 200+ ISPs globally are some of our strong founding decisions that guarantee availability and voice quality.
- RingCentral Network Operations Center (NOC) – Our NOC teams and dedicated engineering resources focus relentlessly on delivering Quality of Service with smart call routing and 24/7/365 monitoring of quality metrics across all modes of communications.
- HD media – To consistently deliver the highest HD quality possible, RingCentral employs the advanced Opus Interactive codec, as well as the wideband G.722 codec. HD Voice with Opus codec is enabled by default on RingCentral apps, providing a better user experience with more clarity in HD Voice, especially in limited bandwidth environments.
- QoS Analytics – RingCentral Quality of Service Analytics gives administrators access to key operational QoS metrics in near real time to monitor the global voice quality and to diagnose call quality issues impacting users.
- Professional Services – Our Professional Services staff can help you set up, integrate, tailor, and extend your RingCentral service to meet specific business needs. We help conduct bandwidth analysis, make router and firewall recommendations, and assist with traffic prioritization efforts to help customers get properly configured to utilize our platform.
We strongly believe that networking and connectivity decisions are business-specific and require a deep understanding of an organization’s operational and business priorities. The best choice for connectivity needs to be driven by careful evaluation of business requirements, balancing bandwidth, reliability, costs, and so on.
For more information on how RingCentral works to ensure enterprise-class voice quality and to learn about enterprise WAN connectivity, check out our recommendations on networking options.
Originally published Jan 17, 2018, updated Apr 18, 2021