Corporate Payroll Services offers full-service payroll processing to more than 6,000 small to medium-sized businesses. In addition to their internet payroll applications, many customers call or fax in their payrolls, which makes call center operations vital for the company.
Prior to switching to RingCentral, Corporate Payroll Services depended on a powerful on-premises phone system that was approaching end of life. Over the years, it had become highly customized to the business’s needs and crucial to its operations. Don Klayman, Director of IT, felt it was time for a change for business continuity and disaster recovery. Since the company had put much time and effort into the customization of its current platform, switching costs and complications of implementing a new phone system were high. However, with RingCentral’s open API platform, the CPS staff could easily personalize the system all while benefitting from the reliability of having a cloud-based communications solution.
Without an API, you’re limited to only what the software can do. With a sufficiently mature API, you can customize the experience to suit your users’ needs. RingCentral provided Corporate Payroll Services’ developers with code to quickly and easily integrate features, such as a custom dial-out Windows app. Software developers also received a kit that allowed them to integrate WebRTC into the platform.
Corporate Payroll Services has already reaped many of the benefits of embracing a cloud communications solution. For instance, now when blizzards in the Northeast or hurricanes in the South keep employees away from the office, CPS staff can quickly re-route calls without depending on a third party carrier, which historically could cause delays. Calls are transferred to different locations within minutes, and employees can work from home using the RingCentral Desktop softphone or Mobile app. RingCentral has enabled Corporate Payroll Services to focus on what it does best, payroll, and enjoy the technologies that others do best.
To learn more about how Corporate Payroll Services relies on RingCentral’s open APIs, click here to read the full customer success story.
Originally published Sep 05, 2017, updated Sep 18, 2021