Call from Computer using Softphone

Transform your computer into a powerful phone using the softphone in RingCentral Phone for Desktop.

RingCentral Phone for Desktop

All-inclusive desktop solution with a softphone, fax, text, conferencing, and more.

Included with the RingCentral Phone for Desktop is the RingCentral softphone, which enables high-quality VoIP calling and transforms your PC or Mac into a sophisticated call controller with an array of features and options.

Benefits of the softphone:

Make and answer calls on your computer.

  • The softphone feature is part of the desktop app, which is included for no additional cost with all RingCentral MVP® editions.
  • Plug in a headset or simply use your computer’s speakers and microphone to turn any internet-connected computer into an intelligent softphone and call controller.
  • Seamless integration with company directory and RingCentral cloud; easily make a call to any of your contacts with a simple click.

Manage and control your calls.

  • Intuitive interface provides you with a single view of multiple calls. Easily switch calls, mute calls, or send callers to voicemail.
  • Easily park a telephone call at a virtual location and retrieve it from any other phone or softphone in your system—even a mobile device can pick up a parked call.
  • Seamlessly flip an ongoing call to your desk phone, computer, or mobile device.
  • Transfer a call to any phone number or extension.
  • Add up to six callers into a conference call, or drop a caller at any time—without complicated button-pushing sequences.

HD voice ensures high-quality sound for your calls.

  • Calls are clearer and easier to understand, and voice quality is richer than with conventional softphones.

Record calls with the softphone.

  • Record a single call, or change your settings to automatically record all your calls.*
  • Download recorded conversations, store them on your computer, or forward them to others for review.
*Automatic call recording is available for Office Premium and Ultimate editions.

Send callers text-to-speech messages in real time.

  • Communicate with your callers without picking up your handset.
  • Allow callers to hear a default message or type a personalized one to be transmitted via text-to-speech technology when you’re too busy to take a call.
  • These options are available even while you’re participating in a web meeting or are on another call.

Intercept callers leaving messages.

  • Listen to voice messages as they’re being recorded by the caller.
  • Intervene when a caller is leaving a message so you can accept the call.

In addition to the softphone feature, RingCentral Phone for Desktop offers other robust features and capabilities:

  • Send faxes with cover sheets and attachments. Receive faxes and print or forward them to one or multiple recipients.
  • Send and receive SMS text messages from your computer—including group messages.
  • Launch RingCentral MVP to participate in online meetings with one click.
  • Launch the RingCentral app to start collaborating tasks, sharing files, and participating in group discussions with your colleagues.

Softphone FAQs:

How does the softphone work?

  • You can configure your phone settings to make RingCentral Phone for Desktop as your primary phone device to answer or make VoIP calls. Use the dialpad in the app to make calls or simply click the Call button from any of your contacts. When an incoming call arrives, the app on your computer will ring and display the caller's information, if available.

What are the system requirements for installing RingCentral Phone for Desktop?

For Windows 7 (or later):
  • Minimum 2 GHz (32-bit or 64-bit) processor
  • Minimum of 4 GB of memory (8 GB recommended)
  • 400 MB of free hard drive space
  • Required minimum screen resolution is 1,024 x 768
For Mac OS X® 10.10 Yosemite (or later):
  • Intel processor
  • Minimum of 4 GB of memory (8 GB recommended)
  • 400 MB of free hard drive space
  • Required minimum screen resolution is 1,024 x 768

Related assets


Download the RingCentral Phone for Desktop Datasheet


Download the RingCentral Phone for Desktop Quick Reference Guide

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