RingCentral Glossary

With cloud computing and unified communications set to shape the future of the working world, it’s a good idea to get your head around the jargon. Whether you want to gen-up on your VoIP-related terminology, finally decode that acronym everyone uses or you’re a totally cloud communications rooky, looking to demystify all the lingo, take a look at our glossary pages for a little clarity.

Recently Added

Disaster Recovery

Disaster Recovery prepares an organisation to resume critical functions after a disaster has taken place. Preparation is key, find out how to ensure your business' digital safety HERE

See complete definition


Digitalisation is the adoption of new and existing technologies to transform everyday processes. Find out WHY businesses are transitioning & best practices to do the same!

See complete definition

Call Blocker

A call blocker allows users to screen calls that you don’t want to take. Learn how to use call blockers for home & business privacy HERE!

See complete definition


Endpoints are any end-user devices connected to your network. Many of the devices you use every day at home and while working are endpoints - find out how to optimise your endpoints for maximum security

See complete definition

Find terms beginning with the letter...

Cloud Computing Definitions

Visit Cloud Computing Definitions Glossary

Contact Centre Definitions

Visit Contact Centre Definitions Glossary

Customer Experience Definitions

Visit Customer Experience Definitions Glossary

eCommerce Definitions

Visit eCommerce Definitions Glossary

Unified Communications Definitions

Visit Unified Communications Definitions Glossary

Message. Video. Phone. Together.

Everything you need to get work done in one beautiful app.