RingCentral Glossary
With cloud computing and unified communications set to shape the future of the working world, it’s a good idea to get your head around the jargon. Whether you want to gen-up on your VoIP-related terminology, finally decode that acronym everyone uses or you’re a totally cloud communications rooky, looking to demystify all the lingo, take a look at our glossary pages for a little clarity.
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Trending Terms
Enterprise
Various types of commercial enterprise exist within the UK. LEARN THESE TYPES HERE and see the best ERP software you can use for your business.
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Cloud Optimisation
Discover how cloud optimisation transforms business communication. Explore benefits, real-world examples, and future trends in unified communication with RingCentral.
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Disaster Recovery
Disaster Recovery prepares an organisation to resume critical functions after a disaster has taken place. Preparation is key, find out how to ensure your business' digital safety HERE
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Digitalisation
Digitalisation is the adoption of new and existing technologies to transform everyday processes. Find out WHY businesses are transitioning & best practices to do the same!
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Call Blocker
A call blocker allows users to screen calls that you don’t want to take. Learn how to use call blockers for home & business privacy HERE!
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Recommended Resources
Teleconference: Join and Host Teleconferencing Meetings
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Easy & Secure Conference Calls - Get the Best Features & FAQs
No more "What? Sorry? No, you go!" with conferencecalls designed to optimise your team'scommunications. To start your seamless teamcommunication, CLICK HERE.
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Start Sharing Screen During Online Meetings
Screen share from all of your devices and allow your colleagues to see the most of your presentations and reports. Read our guide for 400K+ businesses so for HERE.
Cloud Computing Definitions
- Anything as a Service (XaaS)
- API
- Application Migration
- CDN
- Cloud Application
- Cloud Architect
- Cloud Backup
- Cloud browser
- Cloud Collaboration
- Cloud Computing
- Cloud Database
- Cloud Engineer
- Cloud Hosting
- Cloud IDE
- Cloud Infrastructure
- Cloud Integration
- Cloud Management
- Cloud Management Platform
- Cloud Migration
- Cloud Optimisation
- Cloud Security
- Cloud Server
- Cloud Video Platform
- Cloud VPN
- Data Breach
- Edge Computing
- End to End Encryption
- Function as a Service (FaaS)
- Hybrid Cloud
- Hybrid IT
Contact Centre Definitions
- Active listening
- Auto Dialler
- Automatic Call Distribution (ACD)
- Average Handle Time
- BPO
- Call Center KPI
- Call Centre Agent
- Call Centre Outsourcing
- Call Centre QA
- Call Management
- Call Queue
- Cold Call
- Contact Centre Management
- First Contact Resolution
- Inbound Call
- Interactive Voice Response (IVR)
- Key Performance Indicators (KPIs)
- Knowledge Base
- Knowledge Management
- Natural Language Processing (NLP)
- Outbound Call
- Performance Management
- Prescriptive Analytics
- Proactive Customer Service
- Real-Time Analytics
- Schedule Adherence
- Speed Dial
- Telesales
- Voice Recognition
- Workforce Management (WFM)
Customer Experience Definitions
- Attrition Rate
- Brand Recognition
- CRM Analytics
- Customer Effort Score
- Customer Engagement Strategy
- Customer Experience Management
- Customer Rapport
- Customer Relationship Management (CRM)
- Customer Reviews
- Customer Segmentation
- Customer-Centric
- Direct Marketing Email
- Email Etiquette
- Hosted CRM
- Marketing Cloud
- Multi-Channel Marketing
- Net Promoter Score
- Omnichannel
- Real-Time Analytics
- Relationship Marketing
- Service Cloud
- Service Recovery
eCommerce Definitions
- Average Order Value (AOV)
- Benchmark
- Competitive Intelligence
- Consignment
- Content Management System
- Conversion Rate
- Cross-Selling
- CSV (Comma-Separated Values) File
- Customer Lifecycle
- eCommerce Business
- Enterprise
- Inbound Marketing
- Logistics
- Mission Statement
- Promotional Code
- Purchase Order
- Resource Management
- Retail
- Return-on-Sales
- Shopping Cart
- Shopping Cart Abandonment
- SKU Number
- Tariff
- Unique Selling Proposition
- Upselling
Unified Communications Definitions
- Annotation
- Asynchronous Communication
- Call Blocker
- Call Drop
- Cloud Telephony (Cloud Calling)
- Dedicated Line
- Digitalisation
- Disaster Recovery
- DSL
- DTLS (Datagram Transport Layer Security)
- Eavesdropping
- Endpoint
- Frame Relay
- Hot Desking
- International Phone Numbers
- Interoperability
- IP Network
- IP PBX
- IP telephony (Internet Protocol telephony)
- Jitter
- Modem
- PABX
- Packet
- Packet Loss
- Phone Presence
- Podcast
- Private Branch Exchange (PBX)
- Quality of Service (QoS)
- Security Development Lifecycle
- Session Initiation Protocol (SIP)
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