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Unified Communications - Collaboration Blog

Get the latest unified communications (UC) technology news, trends, tips, how-to, and practical advice. Expand your ideas about cloud-based UC.

Future of telephony UK blog-921
  • UC - Collaboration

The Future of Telephony: 6 Predictions for 2023

You might be surprised, but the future of telephony is rich and promising. There has been a silent, emerging disruptor in the backdrop of headlining grabbing video meetings, artificial intelligence … Read more “The Future of Telephony: 6 Predictions for 2023”

Bryan Peddie
Bryan Peddie Author
A man smiling while working from home while being surrounded by house plants.
  • UC - Collaboration

What is flexible working and what essential tools do you need to get started?

Advancement in technology in today’s modern age has brought along positive adjustments to several industries, including the employment sector. Today, employers, employees and the entire corporate entity can exchange files, … Read more “What is flexible working and what essential tools do you need to get started?”

RingCentral Team
RingCentral Team Author
RingCentral-UK-woman-running-an-online-clothing-store
  • Business Trends - CX
  • Retail
  • UC - Collaboration

50 Small Business Ideas You Can Start at Home

As many of us have got a taste for the freedom that home working allows, and we face a cost-of-living crisis that will make UK workers tighten the purse strings, … Read more “50 Small Business Ideas You Can Start at Home”

Allyn Jayawon
Allyn Jayawon Author
Happy Businesswoman Working at her Office-814
  • UC - Collaboration

The ‘App Overload’ Problem and How To Get Round It

How many different tools does your business use for communication and collaboration? Over five? Over ten? Research from OpenText shows that 40% of UK workers use four or more apps … Read more “The ‘App Overload’ Problem and How To Get Round It”

Samantha Clayton
Samantha Clayton Author
Cheerful indian guy businessman with laptop having phone conversation-406
  • UC - Collaboration

Why It’s Time To Move Your On-Premises PBX to the Cloud

Until fairly recently, all PBX and UC technology was on-premises. While this model has served us well in the past, it doesn’t support the way we work today. On-premises solutions … Read more “Why It’s Time To Move Your On-Premises PBX to the Cloud”

Samantha Clayton
Samantha Clayton Author
AI-noise-reduction-506
  • UC - Collaboration

More Capabilities That Reduce Employee Burdens and Delight Customers

As businesses continue to explore how to make hybrid work viable for both in-person and remote employees, it’s important to ensure that their business communications are top-notch and continue to … Read more “More Capabilities That Reduce Employee Burdens and Delight Customers”

Esther Yoon
Esther Yoon Author
Home office.-756
  • Customer Experience
  • UC - Collaboration

Simplify Hybrid Agent Scheduling With Purpose-Built Tools

Highlights: The hybrid workforce is becoming a mainstay in modern contact centres. Success with a hybrid workforce requires effectively and reliably scheduling agents to ensure optimal agent and customer experiences. … Read more “Simplify Hybrid Agent Scheduling With Purpose-Built Tools”

Aurélie Daniel
Aurélie Daniel Author
VoIP Examples | RingCentral UK Blog
  • UC - Collaboration

VoIP Examples: Top Apps and Use Cases

Your business depends on effective communication and collaboration to succeed. So, you need to give your employees the tools they need to work together productively and provide better experiences for … Read more “VoIP Examples: Top Apps and Use Cases”

Allyn Jayawon
Allyn Jayawon Author
An image showing an out of office alert
  • Customer Experience
  • UC - Collaboration

Going on Holiday Soon? This Simple Phone Trick Will Keep Your Business Moving

You certainly deserve a break. After all, we’re working longer hours than ever, with more meetings in our calendars compared to before the pandemic. Luckily, the summer holidays are right … Read more “Going on Holiday Soon? This Simple Phone Trick Will Keep Your Business Moving”

Ashima Bhatt
Ashima Bhatt Author
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Category

Collaboration

GSP

Interviews

Security

Small Business