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What is instant messaging? Instant messaging (IM) empowers businesses to communicate efficiently, collaborate effectively, and enhance customer experiences. Instant messaging (IM) has transformed the way businesses communicate, both internally and … Read more “Instant Messaging in Business Communications”
No business wants to operate in the dark. However, without a complete understanding of the customer experience, poor customer sentiment and agent behaviours can go unnoticed. Supervisors do their best … Read more “Making AI Quality Management a Reality for Any Sized Business With RingCX”
Many companies adopted UCaaS during the pandemic and were forced to make quick decisions about providers. Now, several years down the line, some of these companies are finding that the … Read more “5 Things To Consider When Switching Your Cloud Communications Provider”
It’s certainly not the easiest time to be an SME right now (small and medium sized enterprise), what with high operating costs, lack of affordable credit, and skills shortages. Yet … Read more “Vodafone and RingCentral: Empowering SMEs To Grow Competitively”
Over the last few years, the workplace has undergone considerable change. The move towards hybrid working has accelerated and businesses have had to adapt their communications systems to meet changing … Read more “How To Simplify Your Business Communications: A Video Series To Help You Find Out Everything You Need To Know”
Did you know that 40% of enterprises have planned to increase their budget for cloud platforms?1 In this short video, we explain why this trend has increased over the last few … Read more “Two Minutes To Understand: Why Migrate Your Phone System to the Cloud?”
Good communication is at the heart of every successful business, regardless of size or industry. It connects employees, teams, and departments, builds trust, and fosters a positive work environment where … Read more “Organisational Communication Explained: Examples and Best Practices”
The NHS has long sought to overcome the barriers to delivering smooth, joined-up services. With current communication methods not linking up between departments, primary care is often delivered inefficiently. Ultimately, … Read more “Reforming for Recovery: A New Whitepaper Examining How We Improve Communications in Primary Care”
If you need to start driving better ROI for your business’s IT projects, you’re not alone. In fact, according to this year’s State of IT report, 50% of organisations plan … Read more “Better ROI for IT Projects: 5 Ways To Get It Done”