Stay updated with the latest articles and discussion topics about business trends that are set to impact SMB’s and enterprises.
Communication is one of the cornerstones of efficient modern business and can mean the difference between survival and success. A good business phone system can keep you in touch … Read more “17 Best VoIP Software Services – Find the best VoIP solution for your business needs”
You won’t be a stranger to the importance of customer service. It’s what makes commerce tick. The fact is that customers have come to expect even better customer service than … Read more “Understanding Good Customer Service and Putting It Into Action”
Keeping customers satisfied is a top priority for any organisation because it can make or break a business. Recent research tells you all you need to know: 71% of customers … Read more “Five Ways To Deliver a Next-Level Customer Experience”
It’s no longer just “nice” for call centre agents to provide an exceptional contact centre experience, it’s vital. According to the report, 2022 June Market Study: CX Trends, Challenges & … Read more “Top 10 RingCentral Customer Experience Innovations for 2022”
With technology constantly evolving and growing competition in the workforce, the recruitment world is changing on a fundamental level. To keep up with the current trends and business needs, investing … Read more “5 Reasons Why An ATS & CRM Software Is Important For Your Business”
Having a way for customers to contact you is essential for any successful business. This could be via email address, online messaging, or even your social media pages. However, … Read more “A Foolproof Guide to Creating a Custom Mobile Number in the UK”
At a glance: Switching between apps How did RingCentral help Sitel Group? Creating an automated and scalable environment Insight on a whole other level The cogs that power the machine … Read more “Scaling Citizen Support During a Crisis: A Sitel Group® Story”
A business can’t run without customers. You’ve got to draw in customers, then ensure they keep coming back. Ideally, they’ll love your products enough to introduce them to their friends. … Read more “Customer Experience Analytics: A Complete Guide To Improve Customer Relationship For Your Business”
Out with the old, in with the new. RingCentral provides customers with new standard contractual clauses and additional safeguards. On 4 June, the European Commission adopted new Standard Contractual Clauses … Read more “Our Update on International Data Transfers and the New Standard Contractual Clauses”
