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CRM Analytics

Nowadays, most companies use customer relationship management software (CRM software for short). It’s great for keeping on top of the customer journey – from initial contact, to purchase, and through … Read more “CRM Analytics”

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Hosted CRM

Customer relationship management (CRM) is key to keeping your customers happy. It’s not enough to have one-off interactions – it’s all about maintaining a connection. CRM encompasses the various strategies … Read more “Hosted CRM”

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What is Customer-Centric? The way we do business is changing fast. Today’s customers are empowered, knowledgeable, and won’t stand for sub-par service. What’s more, ecommerce options are seemingly infinite. When … Read more “Customer-Centric”