As businesses increasingly embrace digital transformation and seek ways to transform the customer experience, AI and chatbots have emerged as promising tools. Research suggests that these technologies have the potential … Read more “Ask the Expert: How Will AI and Chatbots Impact Contact Centres in the Next Two Years?”
For the 9th consecutive year, RingCentral has been named a Leader in the 2023 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS) Worldwide Report. In a year that … Read more “RingCentral Named a Gartner® Magic Quadrant™ Leader 9 Years in a Row”
In the latest instalment of our Ringside series – which shares telecoms industry insights from our own leaders and external experts – we catch up with RingCentral’s Ben Purton, Senior … Read more “Ringside: Insider Interview with Ben Purton”
Over recent years, businesses have been installing collaboration and communications systems in response to the new requirements of their employees. Accessing these tools from any location at any time has … Read more “How To Optimise Your Business Communications: A Video Series To Understand Everything”
The NHS has long sought to overcome the barriers to delivering smooth, joined-up services. With current communication methods not linking up between departments, primary care is often delivered inefficiently. Ultimately, … Read more “Reforming for Recovery: A New Whitepaper Examining How We Improve Communications in Primary Care”
Optimising the customer experience is one of organisations’ key concerns, and they often focus on improving and simplifying operational processes. But they sometimes forget to investigate an important element that … Read more “Two Minutes To Understand How To Ensure Reliable Business Communications”
Black Friday (and Cyber Monday for that matter) are arguably the most important days of the year for most businesses. That is no different for online businesses. However, many simply … Read more “6 Methods to Prepare for Black Friday”
Today, we’re excited to announce that RingCX, our native contact centre as a service solution, is now Generally Available in the UK, US and Canada. The need for a simplified, … Read more “Announcing the General Availability of RingCX, an AI-first Contact Centre”
RingCentral is thrilled to officially announce the global availability of RingCentral Events, our new events solution designed for creating professional-quality looking experiences (in an effortless way), yet highly engaging. This … Read more “AI-Powered RingCentral Events: Simplifying Event Management From Planning to Execution”
