With today’s global workforce embracing hybrid work, the need for richer, more intelligent video meetings has never been greater. Since we launched RingCentral Video just over two years ago, we’ve … Read more “AI-Driven Meetings for Better Hybrid Work”
As the world celebrates International Women’s Day, we reflect on what this means for us as a company and as individuals. The theme this year focuses on embracing equity: acknowledging … Read more “How We Are Embracing Equity at RingCentral”
In 2023, working from home looks set to stay. This news report from last year found 47% of UK workers would quit work if forced to work from an office … Read more “Our Guide to Working From Home”
Your agents are your contact centre’s biggest asset. So how do you recruit and retain the best people? It’s a tough market right now. Last year, the 2022 Contact Centre … Read more “Why Is an Agent-Centric Contact Centre Important?”
Collaboration in the workplace used to be limited to in-person brainstorming and project coordination. But the way we work is changing. Especially how we work together. As companies become more … Read more “The 6 keys to effective collaboration in the workplace”
“Ask the Expert” is a series where RingCentral interviews key influential consultants from around the world as part of the RingCentral Consultants Relation Program. We examine key areas in customer … Read more “Ask the Expert: What Should Businesses Look for in a Modern Phone Solution?”
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Communication in the workplace isn’t just about how well you work with others. It’s about building relationships, minimising errors and working together effectively as a team. Encouraging good communication habits … Read more “5 tips [and 5 tools] for effective communication in the workplace”
Innovations that elevate customer experience Taking the time to understand the customer experience helps you create an exceptional experience tailored to the unique needs of your customers. This builds trust … Read more “RingCentral’s Latest Top 10 CX Innovations “
Data is now everyone’s business. It’s become intrinsic to almost every department of every organisation. But as the amount of data collected and processed has skyrocketed, so too have privacy … Read more “Ringside: Insider Interview with Paola Zeni, Chief Privacy Officer”