Turnover has always been an integral part of call centre life, with an estimated rate of around 26% depending on the sector of activity compared to an average of 15% … Read more “3 Ways To Improve the Agent Experience and Reduce Contact Centre Turnover”
As businesses continue to explore how to make hybrid work viable for both in-person and remote employees, it’s important to ensure that their business communications are top-notch and continue to … Read more “More Capabilities That Reduce Employee Burdens and Delight Customers”
Every day, thousands of enterprise-level organisations rely on RingCentral for their phone and voice communications, with business needs varying from team to team. At the same time, we’re constantly innovating … Read more “Top 10 voice features in RingCentral MVP [Enterprise Edition]”
Mid and large enterprises have an opportunity to make the most out of new working styles that are here to stay. The way we work has changed. Organisations across the … Read more “Hybrid Work Is Here: How Can Businesses Embrace It?”
When deploying cloud telephony, enterprises have plenty to consider before fully migrating from on-premises to the cloud. For starters, many enterprises have existing complex PBX systems (and possibly a different … Read more “Maximise Your PBX Investments With RingCentral Cloud Connector”
In this article, we will discuss: What is call centre recording? How it works Common types of call centre recording systems Benefits of call recording Best practices for call … Read more “Call Centre Recording and Its Benefits”
Small businesses have several competitive advantages over larger companies. For starters, small businesses can change directions on a whim and make important decisions without lengthy approval processes. They can provide … Read more “5 Phone Hacks for Admins That Make Your Small Business Look Big”
Highlights: The hybrid workforce is becoming a mainstay in modern contact centres. Success with a hybrid workforce requires effectively and reliably scheduling agents to ensure optimal agent and customer experiences. … Read more “Simplify Hybrid Agent Scheduling With Purpose-Built Tools”
66% of customers typically resolve issues via phone support, making it an essential component of your customer service strategy. However, setting up and maintaining phone systems can be expensive, time-consuming, … Read more “Calling Software for Call Centres: Everything You Need to Know”
