What is call queue

Call Queue

Everything you need to know about call queues We’ve all experienced it: we try to get through to our car insurance contact centre only to get stuck listening to a … Read more “Call Queue”

Call Centre Quality Assurance - Complete Guide | RingCentral UK Blog

Call Centre QA

A Complete Guide to Call Centre QA To Optimise Your Workforce Quality assurance is a central process for all businesses, and call centres are no different. Quality assurance (or QA) … Read more “Call Centre QA”

The What and How-To’s of Speed Dial - RingCentral UK Blog

Speed Dial

Everything You Need to Know About Speed Dial Whether for business or personal needs, having a speed dial extension on your Android or iOS phone is an add-on that can … Read more “Speed Dial”

What is Call Management - RingCentral UK Blog

Call Management

Call Management: How it Works and How it Can Help your Business Despite communication through digital channels increasing, phone systems remain a key part of consumer buying journeys, with 66% … Read more “Call Management”

bpo business process outsourcing definition RingCentral UK


The global business process outsourcing market is expected to grow by a massive $230.2 billion by 2027. A fast-growing industry, the BPO sector’s boom has continued even throughout the COVID-19 … Read more “BPO”