Today, we’re honored to be named a leader in Gartner’s 2016 Magic Quadrant for Unified Communications as a Service (UCaaS) Worldwide for a second consecutive year. Gartner determines leader quadrant placement based on ability to execute and completeness of vision. This is a big testament to our relentless focus on innovation and the end-to-end customer experience. You can find a complimentary copy of the Gartner report here.
Our mission at RingCentral is to empower global businesses with the most comprehensive cloud communications and collaboration solution that unifies all the capabilities they need to stay connected and be productive. Gartner’s selection of us in the leader quadrant and furthest in vision speaks volumes about how we are transforming business communications and it validates the trust that our customers place in us everyday.
We’re disrupting a massive global market opportunity. According to Gartner*, unified communications end-user spending is projected to grow from $37.2 billion in 2016 to $42.1 billion in 2020 (in U.S. dollars). Overall, cloud UC end-user spending is expected to accelerate, growing from 28% of UC spend in 2015 to 41% of UC spend in 2020. The opportunity to help businesses replace legacy, on-premises systems with a powerful cloud UCaaS solution is significant.
In fact, I believe the industry is reaching an inflection point where businesses are realizing that it’s not a matter of if they should move to the cloud, but a matter of how. One of our goals is to help businesses learn about the different ways they can move to the cloud – without sacrificing the reliability, security and quality of service they expect.
None of this would be possible without our customers. Customers like Box, Del Monte, CBCC, Columbia University Teacher’s College, Cresa, Medallia and MindBody – just to name a few, are on the cutting edge of digital transformation and pushing the boundaries in cloud communications with RingCentral. We also have a thriving ecosystem of partners who make it possible for us to reach new audiences, such as AT&T, BT, Telus, as well as important channel partners like Ingram Micro, Intelisys, AVANT, Telarus, and TBI. I’m very thankful for our customers and partners, and I’d like to give a big shout out “congratulations” to the entire RingCentral team.
*Source: Gartner, Inc., Forecast: Unified Communication 2013-2020, 1Q16 Update, Megan Fernandez, Daniel O’Connell, 29 March 2016.
Originally published Aug 24, 2016, updated Aug 10, 2020