November 12, 2015
Cresa Streamlines Communication with RingCentral
Cresa experiences seamless integration, improved call productivity, and mobility through innovative RingCentral implementation
BELMONT, Calif.—November 12, 2015 - RingCentral, Inc. (NYSE:RNG), a leading provider of cloud business communication solutions, today announced Cresa, a commercial real estate services company with over 60 offices across the world, has selected RingCentral Office to replace its legacy phone system and mobilize their workforce. A key criteria for the selection of RingCentral was the product’s ability to integrate with the company’s customer relationship management system.
As part of the overall deployment, RingCentral has been rolled out to hundreds of Cresa employees, but will eventually be fully deployed to 1,000+ employees. With a dedicated professional services team, RingCentral has worked closely with Cresa to handle end-to-end deployment, ensuring the timely success of each office’s migration.
According to Cresa SVP of IT, Dave Nuss, “I joined Cresa four years ago, and found 11 different Customer Relationship Management systems in use, as well as a hodgepodge of Voice over IP and traditional PBX phone systems. When it came time to look for a new enterprise communications product, one of the top considerations was, how does this integrate with Salesforce? Everything we do today is cloud first, mobile mandatory – and RingCentral has been the right answer to fit our requirements.”
As the largest commercial real estate company focused exclusively on tenants, Cresa helps clients with all real estate needs, from site selection through transaction and project management. Cresa benefits from RingCentral’s click-to-call instant dialing of a number, rather than having to read a number off the screen and dial manually, as well as integrated call logging in account records. Furthermore, RingCentral Meetings gives Cresa employees instant conferencing and screen sharing capabilities.
One of Cresa’s primary goals was to eliminate the time that their advisors were wasting on fragmented and inefficient systems. For example, in many cases advisors would have to call in to get their voicemail, rather than having messages delivered via email to them, as they now do with RingCentral. As an additional benefit with RingCentral, each employee at Cresa gets their own conference call number, avoiding any issues of shared conference lines and added costs of getting a separate conferencing bridge.
“We’ve been delighted to serve the Cresa team. We’ve formed a true partnership committing ourselves to their success in helping them scale and improve their systems, and enabling them to be better engaged with their customers,” said Mitch Tarica, Vice President of Enterprise Sales, RingCentral Inc. “Our success with Cresa demonstrates RingCentral’s ability to deliver an innovative, mobile centric, cloud phone system that tightly integrates with CRM, while allowing them to maximize their potential, and save tremendously on time and costs.”
RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud-based business communications and collaboration solutions. RingCentral’s cloud solution is easier to manage, and more flexible and cost-efficient than legacy on-premises communications systems. It meets the needs of modern distributed and mobile workforces spanning SMB to Enterprises globally. RingCentral, Business Communications Made Simple. RingCentral is headquartered in Belmont, Calif. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.
Cresa is the world’s largest corporate real estate advisory firm that exclusively represents tenants and occupiers, with nearly 60 offices in North America and 75 markets worldwide. Cresa specializes in the delivery of conflict-free, integrated real estate services, including: Transaction Management, Project Management, Strategic Planning, Corporate Solutions, Site Selection, Lease Administration, Capital Markets, Mission-Critical Solutions, Relocation Management, and Facilities Management. For more information, visit www.cresa.com.
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