We’re proud to announce that New Relic, a leading software analytics company, is expanding its existing RingCentral deployment globally and implementing RingCentral Contact Center to support its global customer base. For the past few years, New Relic has used RingCentral Office as its cloud communications solution, providing employees with rich communications and collaboration capabilities. Seeing the support and flexibility our cloud communications solution delivers, New Relic has chosen to scale up its communications globally with RingCentral.
New Relic has high standards and expectations for its cloud phone system and aims to provide a VIP experience for customers. This requires a comprehensive contact center solution with capabilities such as analytics and queuing. When New Relic conducted a multi-vendor review of cloud contact center solutions, they decided on RingCentral Contact Center as the best fit for the company’s business requirements for engaging customers. With intuitive, graphical dashboards and reporting to analyze calling insights and manage performance, RingCentral provides a holistic solution that enhances customer satisfaction, enables increased productivity, and scales globally.
New Relic’s plans to roll out RingCentral further across its organization, expand its deployment internationally, and add RingCentral Contact Center is great validation of the service and support we are continuing to provide their team. We look forward to growing with New Relic, both domestically and abroad.
Originally published Apr 22, 2016, updated Sep 01, 2021