Have you ever wanted to automate something you do manually at work every day? Do you ever ask, “why can’t I create a custom rule on my phone or SMS, in the same way I could for my email Inbox?” Did you ever want to have two apps you use frequently to pass critical information between each other, automatically?
Since RingCentral launched Connect Platform in early 2015, customers have eagerly leveraged our open APIs to build a wide array of integrations and automated workflows. Our growing library of integrated apps also serves many of these workflow needs out of the box. Some of our customers, however, have no access to developers, or have app integrations we don’t yet support.
To address these workflow automation needs, I’m happy to announce that our new integration with Zapier is now officially available. Zapier is the leading provider of ‘integration as a service’. This amazingly powerful platform is pre-integrated with more than 500 leading productivity and business services that many of our customers use: Google Mail, Salesforce, Mail Chimp, Basecamp, Box, Amazon S3… the list goes on. With RingCentral for Zapier, you can create custom workflows between RingCentral and the apps and services you use the most without doing development.
Some examples of custom integrations you can build with Zapier:
• Automatically archive your call recordings and voicemails to Box, GDrive, Dropbox, or S3.
• On incoming calls from specific numbers, automatically create a case in Salesforce, Zendesk, or Basecamp.
• Use RingCentral as both the trigger and action: If an inbound call is missed, send a group text to support agents to ensure someone responds.
Ready to try this out? Simply go to zapier.com, create a free account, and search for ‘RingCentral’ to use as either the trigger or action for your custom Zap. It’s that simple.
We also want to hear your feedback! If you experience any issues or have new feature requests, please send it to firstname.lastname@example.org.
Originally published Apr 25, 2016, updated Aug 11, 2020