Category

Ring Central blog

Pick a topic

Infographic: Survey Shows Desk Phone is Headed for Retirement, but Isn’t Dead Yet

Ring Central Blog

Share

URL copied

Deskphone Infographic Cover For the past century, the desk phone has been a staple of every business and the vital communication lifeline connecting employees and customers. Despite the popularity of the mobile phone, 83% of employees still have a desk phone. With the advancement of the increasingly mobile and tech savvy workforce, the mix of devices and platforms employees rely on is changing and diversifying rapidly.

In May of 2015, RingCentral commissioned a survey to delve deeper into the trends and insights of knowledge workers. The goal of the survey was to understand the prevalence of the desk phone today and how today’s workers best communicate. Among the 505 individuals surveyed, 30% prefer to take calls from their mobile phone, 65% from their desk phone and only 5% via a laptop or desktop software. Contrary to some beliefs that the desk phone will soon be dead in the workplace, the survey proved the opposite: even with the rise of mobile, desktop and collaboration tools, the desk phone might be headed towards retirement, but isn’t dead yet.

Participants of the survey were asked if they agree or disagree that business calls from a desk phone are in decline. Even if workers still use their desk phones, over half said they believe the desk phone is in decline.  In fact, our survey showed employees’ preference for working, and other technologies are rising up and threatening the desk phone’s early retirement

So what’s keeping businesses from trading in legacy desk phones for sleeker alternatives? Clearly employees are relying more frequently on alternative methods of communication from video calling to using their mobile phones, and relying less on functions associated with traditional PBX phone systems like voicemails.

We’re still years away from killing the desk phone, but it does seem to be heading for retirement. We hear from our customers that the desk phone hasn’t kept up with the way people work today and employees don’t want to feel tethered to a desk. At the same time, mobile phone and collaboration technology is rapidly improving. Workers find it more convenient to take a call from their mobile phone and they now have technology that makes this feasible.

While the desk phone isn’t dead, employees are pushing for alternative technologies. It’s time for employers to equip employees with the technology they prefer to get their work done—and soon enough the desk phone will be a thing of the past.

Check out the complete infographic below: Deskphone Headed for Retirement RingCentral FINAL Do you still use your desk phone? Or do you prefer taking work call on your mobile device? Share with us in the comments below.

Up next

Business leadership, Communication and collaboration

Glip Boosts Collaboration to Help Women and Children Worldwide

Collaboration is core to the mission of the Canadian Network for Maternal, Newborn and Child Health (CAN-MNCH), which coordinates the efforts of non-governmental organizations, academics and health workers in promoting the health of women and children around the world. When CAN-MNCH needed to improve collaboration within its own organization, it turned to Glip. “In the ...

Share

URL copied

Related content

Communication and collaboration

5 Top Trends for Small Business Communications in 2018

Communication and collaboration

Five Video Meeting Practices to Fuel Collaboration Among Remote Teams

Communication and collaboration

Knowing When to Upgrade to a VoIP Phone Service for Business When You’ve Been ...

Before you go...
Get our very best content for free and start working better from anywhere
You’re in! Thanks for signing up. Keep an eye out for our emails in your inbox.
Get the Remote Work Playbook
Everything you need to know in one place
Get the 2021 State of Hybrid Work Report
Learn how businesses are managing a partially remote workforce
You’re in! Thanks for signing up. Enjoy your copy of the Remote Work Playbook.