URL copied
< 1 min read

‘Tis the season! Do you have a special Black Friday promotion you want customers to know about? Will your office be closed over the holidays?

Keep your customers in the know with a custom announcement. Set it to play while customers are waiting for their call to connect.

To add a custom on hold announcement, follow these steps.

1. In your RingCentral account, click Company Settings > Company Greetings. In the Company Business Hours row, click the New button.
2. Enter a name for your message in the Greeting Name box.
3. Record your custom message over the phone or import a message you already have. Just follow the onscreen instructions for either option.
4. Once you’ve added your message, go to Company Settings > Company Rules. In the Company Business Hours row, click Edit.
5. Click Edit again on the next screen.
6. In the Play Company Greeting section, use the drop-down menu to select your custom message.
7. Click Finish to save your changes.

Your announcement is ready to go, and your holiday season is off to a great start.

The team at RingCentral wishes you and your loved ones a happy Thanksgiving!

Originally published Nov 24, 2010, updated Aug 12, 2020

Up next

Business leadership, Communication and collaboration, IT leadership

Block Incoming Calls or Faxes Without Caller ID

Get more control over your calls – and block annoying ones you don’t want. Let RingCentral take care of calls and faxes from numbers that don’t have Caller ID. Here’s how to block calls: 1. Log in to your RingCentral account, and click My Settings. 2. Select Blocked/Allowed Numbers from the menu on the left-hand ...


URL copied

Related content

Communication and collaboration

5 Top Trends for Small Business Communications in 2018

Communication and collaboration

Five Video Meeting Practices to Fuel Collaboration Among Remote Teams

Business leadership, Customer stories

RingCentral Helps Peifer Security Solutions Achieve Two Mission-Critical Company Goals