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Empowering agents to work remotely with RingCentral & Google Chrome Enterprise

Ring Central Blog

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2 min read

With contact center agents on the front lines, support teams and their devices need to be secure and reliable. Shifting agents to at-home work requires both a cloud based contact center solution and powerful devices to maximize productivity. Ringcentral Customer Experience and Unified Communication solution paired with Chrome Enterprise, ensures that contact center agents can continue to field customer requests at home, while giving IT admins the ability to deploy, manage and secure their device fleet.

What does remote work with RingCentral Solutions and Chrome Enterprise look like?

For the remote agent:

For the Admin:

The end benefit for at-home agents is a seamless experience on one device with maximized productivity. All business communications are tracked in one single place, so users don’t have to waste time searching for important emails, missed messages, or contact information. With an improved workflow, they can spend more time focusing on servicing customers. 

To learn more about Chromebooks for remote work, check out the Chrome Enterprise remote worker toolkit.

To learn more about RingCentral for at-home agents, check out our Remote Support Team toolkit.

Originally published May 06, 2020, updated Aug 27, 2020

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