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RingCentral Analytics: 4 insights that make monitoring your communications solution easier

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System and IT teams play a pivotal role in “keeping the lights on” at every organization. And if you never have to worry about your company laptop, phone, or any technology that you use, you’re likely in the hands of an excellent IT team. 

However, the role of IT professionals is much more than that. Administrators own their IT deployments from start to finish, and are usually driving an IT strategy that’s aligned with business objectives. In other words, they’re responsible for not only system deployment and upkeep, but also to ensure that the solutions they choose positively impact the core business and yield a positive return on investment. 

After all, their decisions have a huge impact on the way their employees work. 

RingCentral Analytics: Easier to monitor and manage

That being said, how can IT teams ensure that their systems stay impactful? While troubleshooting and resolving issues are traditional responsibilities of IT professionals, most business communications systems don’t offer deep, actionable insights out of the box. That’s where RingCentral Analytics is different.

RingCentral Analytics gives administrators full visibility into the health and performance of their RingCentral system. With RingCentral Analytics, administrators can view actionable insights on usage, monitor call and meeting quality, and even set up alerts to easily resolve issues that could impact the system.

System admins have full access to the Analytics Portal, where they can view several different reports and dashboards, all in a single location:

1. Adoption and Usage

2. Quality of Service

3. Rooms and Devices

4. Alerts

Let’s look at some real-life scenarios that administrators might encounter and how RingCentral Analytics addresses them:

1. Adoption and Usage

Scenarios: 

We spent a large amount of time and budget on getting RingCentral up and running. 

Solution:

Adoption and Usage analytics give admins full visibility into how employees use RingCentral features – Message, Video, and Phone, across their organization—down to every department, site and user.

Adoption and Usage report identifies:

Equipped with this data, administrators can run programs to drive optimal usage, leverage power users to educate non/low users, and get the most value from their RingCentral investments. Also, low usage could indicate the use of other non-IT approved tools, revealing any shadow IT issues within the organization.

2. Quality of Service

Scenarios: 

Solution:

Quality of Service (QoS) analytics give administrators detailed insights into their RingCentral call and meeting quality. For example, if a team meeting suffered from audio loss or dropped calls, admins can use QoS reports to identify the cause.

Quality of Service report:

3. Rooms and Devices

Scenarios: 

Solution:

If your hardware infrastructure goes offline, Rooms and Devices analytics displays exactly what’s happening and where. This allows administrators to pinpoint trouble locations and address the issue.

With Rooms and Devices report, you can: 

4. Alerts

Scenario:

Solution:

In the IT world, no news is good news. But, with RingCentral you don’t have to wait for an issue to be reported or a poor experience to know if there are any issues. 

Alerts allow administrators to set up automated monitoring of specific parameters and proactively address issues before they’re escalated. For example, if a VP has poor-quality calls or a RingCentral Room goes offline, the system can send an alert to the IT team.

With Alerts, you can: 

Making your job easier

Today’s fast-paced environment requires technology to remain online 24/7, and that means knowing exactly what’s going on. With detailed insights all in a single, comprehensive location, you can easily monitor and manage every aspect of your RingCentral system and ensure that your communications systems always support your business and help deliver impactful business results.

Learn more about RingCentral Analytics here.

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