RINGCENTRAL OFFICE®

Analytics Portal

Gain essential insights into how your company uses your phone system to maximize quality of service and optimize business performance.

Analytics Portal Overview

Feature overview:

  • The RingCentral Analytics Portal provides:
    • Intuitive, powerful reporting on QoS, devices, performance, users, and phone numbers.
    • Customizable report views and data visualization that quickly analyzes company-wide, department/group, or user-level call history, adoption, activities, and patterns. Flexible configuration and 30+ out-of-the-box metrics enable you to create targeted reports for a wide variety of use cases.
  • Save custom reports and set up email subscriptions to easily monitor performance on a regular basis.
  • Export report data to spreadsheets and visualization tools for closer analysis and to create more polished presentations.

Key features and benefits:

Device Status Reports

  • Available on RingCentral Office Ultimate™ edition only.
  • Tracks online and offline devices along with device history and unprovisioned device reporting. Easily filter through location/IP address, time period, or text search device name.

Performance Reports

  • Up-to-the-hour reporting for a wide variety of call metrics displayed in easy-to-read dashboards with data visualizations. Drill down to specific call details with visual call mapping.
  • Supports 30+ pre-built KPIs, such as number of missed calls with voicemail, average speed of answer, and number of refused calls. Inbound and outbound call–specific metrics are also available.
  • Save custom reports for quick access and subscribe to reports for daily, weekly, and monthly updates delivered to your inbox.

Company Numbers Reports

  • Quickly analyze the performance of phone numbers over time, such as customer service , sales, marketing campaign, and international numbers.

Quality of Service Reports

  • Proactively monitor and troubleshoot call quality issues impacting your global users in real time.
  • Easy-to-understand quality scores for media streams are based on transport information, including jitter, latency, packet loss, and codecs.

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Live Reports

  • With its highly visual, real-time dashboards for call queue management, RingCentral Live Reports gives you better control of the customer experience and closely monitor the performance of your agents.
  • RingCentral Live Reports is a feature that can be added on a per-user basis to any RingCentral Office subscription. There is an incremental cost for each agent or supervisor at your company who uses the feature.

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Meetings Dashboard

  • The RingCentral Meetings Dashboard provides administrators with a quick snapshot of the overall usage of meetings within the organization. This allows administrators to view account-wide usage data and analyze issues for occurred events.

FAQs:

Which Office editions have an Analytics Portal?

  • All Office editions with two or more lines automatically have access to our Analytics Portal.

What types of reports can I generate for my account?

  • You can create reports for most of the call activity in your company, such as inbound and outbound call volume, total calls, details on missed or answered calls, average calls per day and time, and more.

Can I personalize reports for my account?

  • Yes. You can save reports after choosing your filters so there’s no need to generate a new report each time.

What types of calls are counted in those shown on reports?

  • All voice calls coming in to the company or going out of the company. Faxes and extension-to-extension calls are excluded.

What is the default time zone in the hourly activity chart report?

  • By default, you’ll see the regional time zone specified by the logged-in user.

What metrics are available in Performance Reports?

  • Performance Reports can measure a number of pre-built key performance indicators for users and call queues, such as inbound calls, answered calls, calls that go to voicemail, refused calls, average handle time, average hold time, average answer speed, and more. Reports can also be filtered by inbound or outbound.