Gone are the days when people only contacted customer service by making a phone call. Today’s savvy consumers expect to be able to communicate with your company however it’s most convenient for them, whether that’s voice, email, online chat, SMS, or social media apps. How can you make sure your call center is ready to handle this new customer service reality?
Learn how an integrated call center solution like cloud-based RingCentral Contact Center can bring multiple communications channels together to provide a better overall experience for both your customers and agents. Join one of our experienced Solutions Engineers for a live demo of RingCentral Contact Center.
Date: Wednesday, June 8, 2016
Time: 11:00 a.m. to 11:30 a.m. PT
During this 30-minute session, you will:
- Get a complete overview of Contact Center and its capabilities
- Learn about the various types of agent/customer interactions, including voice calls, emails, and chats
- Take a closer look at the dashboards, reports, and agent management systems available with Contact Center
- Participate in a live Q&A session
Click to register, and save your seat for this live event today.
Originally published May 31, 2016, updated Aug 27, 2020