Contact center cloud solutions and call center software.

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RingCentral Contact Center

Overview

Transform customer engagement with Collaborative Contact Center cloud technology

Omnichannel customer routing

Build stronger relationships by connecting your contact center agents with customers on their channel of choice.

CRM software integrations

Optimize workflows by leveraging everyday apps and customizing your own with open APIs.

Agent management software

Work more efficiently with greater flexibility thanks to a user-friendly agent and management interface.

Actionable call center analytics and reporting

Improve contact center service and sales with real-time reports and in-depth customer surveys.

Build stronger relationships with customers through better contact center and subject-matter expert communication. Work more efficiently and with greater flexibility thanks to omnichannel routing, optimized workflows, and in-depth actionable insights. Enable agents and supervisors to collaborate across their organization in real time, monitor critical KPIs, and automate alerts for faster contact resolution.

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Benefit from omnichannel flexibility for sales and service

Different types of call centers have different methods of communicating with customers. With RingCentral Contact Center, there are no limitations. True omnichannel outbound and inbound routing allows call center agents to meet customers using their preferred communication method. Start conversations with customers across multiple touch points including voice, SMS, social, or email.

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Enable better communication across your entire company

Increase your call center’s first contact resolution rates by providing fast answers to customer questions thanks to real-time collaboration through cloud technology across your organization. With RingCentral Pulse™, you can take immediate action to resolve service issues faster.

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Boost contact center performance with open platform technology

Enjoy seamless integration with essential business applications. Choose from native integrations with CRM apps like Salesforce®, Oracle®, and others. Through the RingCentral open platform, you can tailor your contact center toolset through open APIs that you can use to integrate with other essential business applications.

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Gain greater flexibility and control

Make better contact center decisions with actionable analytics tools, like easy-to-use dashboards and flexible reporting. RingCentral Workforce Optimization software helps all departments get up to speed instantly and enables staff to work more efficiently. Gain greater flexibility and control over your call center operations without any dependency on IT.

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What our contact center customers are saying

“RingCentral is a key enabler to letting us leverage all of what we know to the benefit of both MSXI and the OEM partners.”

Brendan P. Walsh

Global Vice President and Chief Digital Officer

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“Other products we looked at didn’t have contact center with built-in voice response (IVR) functionality. By going with [RingCentral] Contact Center, we wouldn’t have to spend development time and money on that.”

Ankur Pradhan

Senior Salesforce Developer

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“We communicate faster, which has reduced my emails from 300 per day to fewer than 100.”

Erik Peterson

Applications Support Analyst, Salesforce Administrator

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A solution specialist will contact you for a personalized, informative demo on the key features and benefits of RingCentral Contact Center.

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