RingCentral Contact Center™

RingCentral Acquires Dimelo

Accelerate digital transformation to deliver next-generation customer experiences

RINGCENTRAL CONTACT CENTER™

Revolutionize your customer relationships

Contact center cloud solutions and call center software.

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RingCentral Contact Center

Overview

Collaborative Contact Center transforms customer engagement

Omnichannel routing

Build stronger relationships by connecting with customers on their channel of choice.

CRM integrations

Optimize workflows by leveraging everyday apps and customizing your own with open APIs.

Agent management tools

Work more efficiently with greater flexibility thanks to a user-friendly agent and management interface.

Actionable analytics

Improve service and sales with real-time reports and in-depth customer surveys.

Build stronger relationships with customers through better contact center and subject-matter expert communication. Work more efficiently and with greater flexibility thanks to omnichannel routing, optimized workflows, and in-depth actionable insights. Enable agents and supervisors to collaborate across their organization in real time, monitor critical KPIs, and automate alerts for faster contact resolution.

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Benefit from omnichannel flexibility for sales and service

Start conversations with customers across multiple touchpoints via voice, SMS, social, or email. RingCentral Contact Center provides true outbound omnichannel and inbound routing, allowing agents to connect with customers using their preferred communication method.

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Enable better communication across your entire company

Increase first contact resolution rates by providing fast answers to customer questions thanks to real-time collaboration across your organization. With RingCentral Pulse™, you can take immediate action to resolve service issues faster.

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Boost performance with an open platform

Enjoy seamless integration with essential business applications. Choose from native integrations with CRM applications like Salesforce®, Oracle®, and others. Through the RingCentral open platform, you can tailor your toolset by using open APIs that can be integrated with other essential business applications.

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Gain greater flexibility and control

Make better decisions with actionable analytics tools, like easy-to-use dashboards and flexible reporting. RingCentral Workforce Optimization tools help all departments get up to speed instantly and enable staff to work more efficiently. Gain greater flexibility and control over your operations without any dependency on IT.

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What our customers are saying

“RingCentral is a key enabler to letting us leverage all of what we know to the benefit of both MSXI and the OEM partners.”

Brendan P. Walsh

Global Vice President and Chief Digital Officer

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“In terms of availability, RingCentral follows the same model we have architected: multiple data centers that are geographically dispersed, highly redundant circuits, and so on.”

Garry Marsoubian

Senior Vice President of IT and Project Delivery

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“We communicate faster, which has reduced my emails from 300 per day to fewer than 100.”

Erik Peterson

Applications Support Analyst, Salesforce Administrator

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A solution specialist will contact you for a personalized, informative demo on the key features and benefits of RingCentral Contact Center.

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