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What's Compelling About Cloud Phone Service? Cost, Mobility, Flexibility Top the List


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Businesses are fed up with old-school on-premise phone systems’ limitations. But cloud phone services offer features that on-prem systems can’t – at attractive prices, to boot.

RingCentral recently worked with Dimensional Research, an independent research firm, to poll about 300 corporate IT decision-makers. Among the survey respondents who are using a private branch exchange (PBX) phone system, fully seven in 10 said their PBX is creating “challenges” to doing business.

What specific features are lacking in PBXs? A little less than a quarter of PBX users said their phones are too hard to manage. The same percentage noted that they can’t integrate their phone system with other platforms (like a customer relationship management application). Twenty-two percent find their PBX’s mobility options lacking. And a third are unhappy with how much they’re paying.

The good news for IT buyers? These areas are where cloud phone systems shine. The people who responded to Dimensional Research’s survey find the following cloud phone benefits especially compelling:

  • Reduced cost (60% of respondents)
  • Full-featured mobile apps (55%)
  • Scalability (52%)
  • Ease of management for administrators (52%)
  • No more set-up and ongoing maintenance fees (45%)

Quite simply, on-prem phone systems can’t keep pace with how businesses operate today. But cloud phone services like RingCentral Office are capable of picking up where PBXs leave off, with easy-to-use features, advanced call handling options, mobile apps for the most popular smartphone platforms and a lot more.

Check out RingCentral Office for yourself – and bring your office phone system squarely into the 21st century!

For more details on Dimensional Research’s survey methodology, read our press release or check out the infographic below.


Featured image courtesy of kenteegardin via photopin cc.

Originally published May 22, 2013, updated Apr 18, 2021

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