In light of the recent pandemic, companies are finding that it’s incredibly useful to have more effective communications tools in place. What’s even better than effective communications tools? Effective communications tools all in one place under a single vendor.
Multiple vendors just leads to more headaches and more bills. It pays off to have all communications tools under one umbrella.
Imagine an integrated cloud communications and contact center solution from a single vendor. A system that’s fully integrated and all-in-one, combining all the tools your team uses under one umbrella. The increasing popularity of remote and hybrid work have made a system integrated with cloud communications and contact center even more important.
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Below, we outline the seven benefits of partnering with a single communications vendor.
1. Lower costs
Dealing with one reliable vendor can net your business better rates on services, both because your infrastructure is streamlined and you don’t have to maintain multiple contracts with other vendors. It also means you can integrate all of your services without incurring extra charges for bundling.
Research from Metrigy, a company which provides guidance to technology leaders, has made the case for an integrated unified communications as a service (UCaaS) and contact center as a service (CCaaS) solution from a single vendor, claiming that the less tools there are, the more value to a business. Research participants that have integrated UCaaS and CCaaS report the following:
- 56.7% increase in customer satisfaction ratings
- 23.4% reduction in monthly per-agent spending on licenses
- 19.7% reduction operational costs
2. Easier account management
It almost goes without saying that managing one vendor relationship is easier than managing multiple vendor relationships. If you’re using multiple vendors to manage your communications, just remember you’ll need to manage the following for each one:
- Vendor selection
- Contract negotiation
- Contract management
- Vendor onboarding
- Vendor performance monitoring
- Vendor payment
That’s a lot of managing! With one single vendor, you still have to perform all these management functions, but only once—saving you time and money.
3. Smoother onboarding
When you have all of your communications services with one vendor, it’s far easier to train new employees to use the software or equipment. You don’t need to spend time teaching them about different systems and how they work. Instead, you can concentrate on your business goals instead of trying to figure out how to get employees up to speed.
A communications vendor like RingCentral helps you house all your information in one place, making it easy for you to import all your existing employees and assign them the right permissions across various communications channels (including phone, messaging, videoconferencing, and your contact center). You can get employees up and running in minutes, not hours or days.
4. Stronger security
Having your communication tools under one umbrella helps to ensure your communications are secure, especially if your communications system is cloud-based. Cloud-based communications solutions benefit from regular updates, upgrades, and maintenance, which could fall by the wayside if you’re struggling with managing multiple vendors.
RingCentral guarantees 99.999% uptime (that keeps you connected during outages and disasters) with end-to-end encryption and seven layers of security. To add more protection, our global certifications include SOC 2, SOC 3, HITRUST, HIPPA, C5, ISO 27017, ISO 27018, and GDPR compliance.
5. Better scalability for business expansion
When you partner with a single vendor, your vendor quickly learns about your unique business needs and can help you with scalability and business expansion when the time comes. Rather than having to reinvent the wheel each time you scale, you can quickly access the resources you need from your trusted vendor.
With a scalable solution that grows with your business, you no longer need to hire new technicians, install new software, or change equipment.
Often small businesses will outgrow their current systems and providers because they can’t easily accommodate more users or services. With RingCentral’s cloud-based solution, you won’t be limited by server space or a lack of bandwidth, so you can add new products or services without a hitch. You can even add new team members in seconds.
6. Greater customer service
When you have one vendor, it’s easy to reach out for support or ask questions about their product. You don’t need to put in multiple requests or wait for different departments to act on your requests. Instead, you’ll be able to get the information that you need quickly.
With RingCentral, not only do you get an account manager to make sure you’re getting the most out of your service, but you also have access to 24/7 support by phone, chat, and email.
7. Tighter integrations
Quit switching between accounts and apps all day! If you choose your communications vendor wisely, you’ll be able to integrate all your favorite business apps with your communications system. This will simplify your everyday workflows. What could be better than that?
RingCentral allows you to manage all of your communications tools (from UCaaS to CCaaS) and access them from anywhere. We integrate with hundreds of popular business apps, including Salesforce, Microsoft 365, and Google Cloud. With everything in one place, your staff will be able to work more efficiently and deliver exceptional customer experiences.
Choose RingCentral as your single-solution vendor
Having a single communications vendor comes with the list above and many other benefits. Choosing the right vendor can save you money, make your life easier, and increase productivity.
RingCentral is the communications vendor that enables connection with your team and your customers. Get connected. See our small business solutions to streamline your communications today.
Originally published Feb 18, 2022, updated Dec 30, 2022