Pick a topic

The RingCentral Advantage: World-class support—for free

Ring Central Blog


URL copied
2 min read

When they switched to RingCentral’s cloud phone solution, the financial services representatives of Steve Rice & Associates weren’t thinking about getting better tech support. They had bigger concerns. 

Their on-premises phone server was difficult to manage, lacked basic features they needed (like advanced call routing), and didn’t allow them to take and make business calls from anywhere other than their desks.

To be fair, the IT company that the firm hired to support their phone infrastructure was actually pretty good. But they weren’t always accessible right away when there was a problem—and there were a lot of problems. 

Plus, every time the firm put in a request to fix something or make a change to the system, the consultants charged a (very) high hourly rate to do the work.

Meanwhile, Steve Rice & Associates was building a reputation as a world-class firm—the type of financial representatives who are always there for their clients. The thing is, they’re a forward-thinking bunch too. They didn’t want to be at their desks from 9 to 5 every single day. 

So, how could they stay accessible to their clients and maintain that reputation? 

They needed a communications system that was also world-class. That’s what the firm was hoping for—and what they got.

An all-you-can-ask buffet

When the firm rolled out RingCentral across the firm, people were stunned.

RingCentral’s team didn’t act like a vendor. It acted like a true partner.

“I had so many questions during the implementation,” recalls Xander Rice, a partner and financial services representative with the firm. “Not because setting up the system was difficult—it wasn’t. I just wanted to know everything it was capable of. The implementation team walked us through the system, took the time to answer all of my questions about features and settings, and encouraged us to keep asking those questions.”

It was an all-you-can-ask buffet—and it was free.

It was obvious to me from those implementation discussions that RingCentral wanted our firm to get as much value from their system as we could.

Learn more about the RingCentral Advantage for small businesses

Expert support whenever, wherever 

Once Steve Rice & Associates rolled out RingCentral to all of its employees, everyone soon had access to a full-featured business phone system on their phones, computers, and tablets—just by downloading an app.

It was at this point that Xander realized: When the implementation team had encouraged him to contact RingCentral Support as often as he wanted with questions or for guidance, that wasn’t just talk. 

The whole RingCentral team has been fantastic,” he says. “When I call to ask about a feature, or an integration, or anything, the support team seems genuinely happy to help.

Of course, a world-class support team needs more than a positive attitude, and Xander has also found RingCentral’s support professionals to be experts at quickly getting him the answers he needs. “I don’t think we’ve ever had a question or issue we didn’t get resolved within a few hours at most.”

“That’s something we definitely weren’t expecting”

And the best thing? 

The tech support that Xander and his team have been receiving from RingCentral—which is better than the service they’d had from their previous IT consultants—is included in the cost of their RingCentral phone service.

“We have access to an outstanding support team whenever we need them… and there’s no extra charge for it,” he says. “That’s something we definitely weren’t expecting, and it’s making a real contribution to our bottom line.”

Read the full Steve Rice & Associates success story

Originally published Mar 01, 2021, updated Mar 03, 2021

Up next

Real estate, Small business, SMB customer stories, Verticals

How to manage a phone system for a 200-person team—no tech expertise needed

“We don’t have anyone in our office who knows how to manage a business phone system.”  In our experience working with thousands of small businesses over the years, that’s one of the most common concerns we hear. Our answer is always the same: Managing your company’s RingCentral system doesn’t require any technical experience.  But don’t ...


URL copied

Related content

Small business, SMB communication, SMB productivity

3 Ways Free File Sharing Makes Your Team More Productive

Small business, SMB communication, SMB productivity

4 cool ways to use file sharing in your RingCentral app

Small business, SMB communication, SMB mobility

The best collaboration software for efficient remote teams

Before you go...
Get our very best content for free and start working better from anywhere
You’re in! Thanks for signing up. Keep an eye out for our emails in your inbox.
Get the Remote Work Playbook
Everything you need to know in one place
Get the 2021 State of Hybrid Work Report
Learn how businesses are managing a partially remote workforce
You’re in! Thanks for signing up. Enjoy your copy of the Remote Work Playbook.