Rokstar’s team is in constant phone communication with clients, venues, independent meetings planners and all the suppliers needed to make events successful. The company went beyond the basic RingCentral features and got creative by using the RingCentral APIs to integrate data about missed calls and voicemails directly into their customer contact and event management platform. This immersive experience means employees avoid the constant context switching required when dealing with multiple applications. Everyone is totally informed before calling back, productivity increases and clients are delighted.
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Originally published Sep 24, 2015, updated Sep 01, 2021