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Unlock the communications puzzle: How RingCentral Overlay fits “all the pieces together”


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How do you take an already exceptional business phone system and turn it into a world-class collaboration platform with phone, video, and messaging capabilities?

Look no further than RingCentral Overlay, a solution purpose-built for service providers looking to create value on top of their existing voice solutions.

What is RingCentral Overlay?

RingCentral Overlay allows service provider customers to retain their existing calling capability and add on collaboration tools, such as messaging and video conferencing. Most importantly, there is zero disruption to employees and their productivity. Overlay enhances productivity as critical collaboration tools are available to employees, while enabling businesses to migrate and expand into the cloud at their own pace. 

By adding Overlay, businesses have access to incremental capability including Microsoft Teams integration, 3rd party Integrations, Push-To-Talk, AI capabilities, webinars and more. 

Service Providers can offer customers RingCentral solutions without having to move their existing calling infrastructure and without disrupting their business. All while providing a future path to cloud at the customers’ pace. This means that RingCentral Overlay can be integrated into a Service Provider’s Cloud communications infrastructure, and provide the tools to manage employees’ hybrid working more efficiently. 

Furthermore RingCentral Overlay serves as a stepping stone to allow migration of legacy voice to the cloud over time. 

What does that mean for our customers?

Hybrid work is a common practice and businesses today need flexibility in their technology and ways of communicating. Sometimes work means going into an office all day, sometimes it means working out in the field, and sometimes it means doing a little bit of both.The ability to take meetings, answer phone calls and message colleagues from anywhere is now an expectation by many, not just a perk. 

Overlay offers a unified experience across any device for messaging, HD video conferencing, group collaboration, file sharing and task management. By simplifying communications and making business processes more flexible, employees can be more agile and work together efficiently and effectively – wherever they work: home, office, or on the go!

The solution also allows companies to take another step forward in their digital cloud transformation journey with a cost-effective solution, while keeping their existing phone services working transparently with RingCentral’s mobile, web, and desktop application. 

Deployment of the solution is also simple. It’s easy to set up, easy to use, and easy to manage, all without disrupting the business. Updates to the RingCentral solution happen automatically, so employees always have access to the latest business features. 

RingCentral Overlay in action

Last week we went one step further and launched our first joint overlay solution with Vodafone Business Italy, our first service provider in the Italian market. Vodafone Business UC with RingCentral provides businesses of all sizes with an agile, affordable, cloud-based offering for better collaboration and communication among their employees, customers, and suppliers, on any device, from virtually anywhere, at any time. We’re very excited about our first launch of RingCentral Overlay in Italy thanks to VF Business, and look forward to more markets to roll out soon.

—>Read the Vodafone Overlay Launch press release

RingCentral Overlay is a game-changing offer for service providers: enabling them to provide differentiated services with a unique and cost-effective solution, while providing a path for customers to expand their businesses into the cloud.

Why partner with RingCentral?

RingCentral has been recognized as a leader in the industry by Gartner for eight consecutive years. RingCentral brings a strong understanding of calling services and its complexities having been in the industry for over 24 years and provides strong support capabilities needed for Service Providers and their customers through a dedicated team of engineers, channel support and marketing experts.

Extend RingCentral’s cloud platform across your portfolio

RingCentral is here to help solution providers grow and deliver cloud communications and unified communications to customers around the world.

Want to learn more about becoming a partner? Check out our Global Service Providers program, RingCentral RISE, below:

Originally published May 10, 2023, updated Jul 13, 2023

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