Category

Pick a topic

RingCentral Helps Howard Midstream Energy Partners Update Communication Efficiency

Ring Central Blog

Written by Evie Goldstein

Share

URL copied

howard energy partnersHoward Midstream Energy Partners (HMEP), founded in 2011, is an independent midstream energy company based out of South Texas.  They are currently using a RingCentral phone solution to streamline communication across six locations. HMEP is accomplishing this by replacing their archaic on-premises PBX system with RingCentral’s complete, integrated cloud-based business communication system. The new solution enables employees to work efficiently and independently.

In addition, the entire phone system is much easier for HMEP’s IT staff to manage. Prior to RingCentral, HMEP used conventional PBX phone system that was difficult to control. Their IT staff preferred to solve system issues and install updates independently rather than hire expensive external technicians. System configuration used to be time consuming and particularly difficult when adding a new employee to the phone system. The on-premise PBX system used before lacked major capabilities, and employees found personal setup and management much too complex and cumbersome.

“Our major pain points were maintenance and scalability,” says Sean McMillan, IT Manager at HMEP. “Just keeping the hardware up and running was difficult, and adding new employees to the system was very time consuming.”

A RingCentral partner, Technology Integration Group (TIG), assisted HMEP in discovering RingCentral and helped them implement the system. With RingCentral, phone management and changes to the system can now be done easily either online or by using the mobile app.

“As a system administrator, I think RingCentral is awesome. Every employee also can manage their settings independently, providing time and cost savings,” McMillan says. “I look forward to everything RingCentral may offer in the future.”

Up next

Communication and collaboration, IT leadership, RingCentral updates

RingCentral President Named on the Top 50 Midmarket IT Vendor Executive

As president of RingCentral David Berman provides leadership across business channels to develop, communicate and implement the company vision, mission and overall strategic direction. Prior to joining RingCentral, Berman served as president of worldwide sales and services at WebEx Communication before it was acquired by Cisco. With more than 20 years of experience in software technology, ...

Share

URL copied

Related content

Communication and collaboration

5 Top Trends for Small Business Communications in 2018

Communication and collaboration

Five Video Meeting Practices to Fuel Collaboration Among Remote Teams

Communication and collaboration

Knowing When to Upgrade to a VoIP Phone Service for Business When You’ve Been ...
Before you go...
Get our very best content for free and start working better from anywhere
You’re in! Thanks for signing up. Keep an eye out for our emails in your inbox.
Get the Remote Work Playbook
Everything you need to know in one place
Get the 2021 State of Hybrid Work Report
Learn how businesses are managing a partially remote workforce
You’re in! Thanks for signing up. Enjoy your copy of the Remote Work Playbook.