Howard Midstream Energy Partners (HMEP), founded in 2011, is an independent midstream energy company based out of South Texas. They are currently using a RingCentral phone solution to streamline communication across six locations. HMEP is accomplishing this by replacing their archaic on-premises PBX system with RingCentral’s complete, integrated cloud-based business communication system. The new solution enables employees to work efficiently and independently.
In addition, the entire phone system is much easier for HMEP’s IT staff to manage. Prior to RingCentral, HMEP used conventional PBX phone system that was difficult to control. Their IT staff preferred to solve system issues and install updates independently rather than hire expensive external technicians. System configuration used to be time consuming and particularly difficult when adding a new employee to the phone system. The on-premise PBX system used before lacked major capabilities, and employees found personal setup and management much too complex and cumbersome.
“Our major pain points were maintenance and scalability,” says Sean McMillan, IT Manager at HMEP. “Just keeping the hardware up and running was difficult, and adding new employees to the system was very time consuming.”
A RingCentral partner, Technology Integration Group (TIG), assisted HMEP in discovering RingCentral and helped them implement the system. With RingCentral, phone management and changes to the system can now be done easily either online or by using the mobile app.
“As a system administrator, I think RingCentral is awesome. Every employee also can manage their settings independently, providing time and cost savings,” McMillan says. “I look forward to everything RingCentral may offer in the future.”