RingCentral is excited to announce a new integration for the Microsoft ecosystem: RingCentral for Microsoft Dynamics 365. This latest integration now gives our customers even more choices for using RingCentral directly within their favorite Microsoft applications.
With RingCentral for Microsoft Dynamics 365, organizations can gain deeper insights into every call by tightly integrating their Dynamics CRM with RingCentral’s unified communications solution. This can also help maximize productivity by automating key business processes for sales teams.
Dynamics 365 users can now better focus on the business at hand by eliminating the need to switch between multiple applications. RingCentral for Microsoft Dynamics 365 allows users to:
- Gain a 360° view with instant screen-pops of incoming calls within Dynamics 365
- Place calls and send SMS messages within Dynamics 365 with click-to-dial and click-to-SMS
- Access real-time analytics thanks to integrated Dynamics CRM reports that utilize RingCentral call attributes
RingCentral for Microsoft Dynamics 365 joins our current Microsoft integrations, including RingCentral for Microsoft Outlook, RingCentral for Skype for Business, and RingCentral for Microsoft 365. This latest integration is further proof of our commitment to supporting our customers and their business needs across multiple verticals, applications, and operating systems.
The new RingCentral for Microsoft Dynamics 365 integration is available immediately to all RingCentral Office Premium and Enterprise customers who have an active Dynamics 365 account. To learn more, click here. Or to get started using the integration right away, click here.
Originally published Jul 06, 2017, updated Sep 01, 2021