Travelers Haven is in the corporate housing business, an industry that often revolves around responding to immediate demands. For instance, a client may need temporary living quarters for a software developer flown in to rescue a struggling project or a medical specialist brought in to fill a critical hospital staff shortage.
The faster Travelers Haven responds to a request for housing, the more likely it is to win the deal. In fact, the entire process tends to happen quickly. A lease may be audited, signed, and overnighted with a check. Furniture might be delivered by 11 a.m., with basic utilities, cable, and internet turned on at the same time. A concierge service needs to make sure everything goes right. And by 2 p.m., the apartment is move-in ready for the new resident.
“To get all that done, in that amount of time and without error, the communication within our internal staff has to be flawless,” says Daniel Jagd, the company’s Vice President of Strategic Relations.
Travelers Haven makes it happen with RingCentral MVP and RingCentral Video. RingCentral MVP is a cloud-based business phone service with additional real-time communications services like faxing and online meetings. RingCentral Video Pro is a team messaging and productivity platform, which is included with RingCentral MVP and also available as a separate subscription.
Travelers Haven uses the flexibility offered by its RingCentral MVP phone system to minimize the number of calls that are missed and go to voicemail. The addition of the RingCentral Video has made it easier for the sales and logistics teams to coordinate their efforts. They also use it to collaborate with key contractors who have been invited into the RingCentral App with guest accounts.
“They all have very specialized tasks, but they all have to work together,” Jagd says. “Glip (now known as RingCentral Video) is probably the number one way they communicate.”
Read the full case study here.
Originally published Nov 01, 2016, updated Jan 30, 2023
