Pick a topic

RingCentral Adds Cloud Contact Centre to its Communications Solution in the United Kingdom

Ring Central Blog


URL copied

Sep 29, 2015

contact centre uk “We’re excited to launch our Contact Centre offering in the United Kingdom and continue to extend the international reach of our full RingCentral capabilities,” said John Marlow, Managing Director – EMEA of RingCentral. “Now we can broaden our European footprint in partnership with a team that is passionate to bring the next-generation of contact centre innovation to the market.”

RingCentral Contact Centre integrates with RingCentral Office and gives contact centre agents the ability to engage customers through multiple channels, including voice, email and chat.

With over one million people in the UK employed at contact centres, the market is ripe to adopt better tools to communicate more efficiently and effectively.

At least 12% of UK contact centres are looking to implement interaction analytics, in order to improve productivity, (source, Contact Babel’s 2015 research report). With RingCentral Contact Centre customers can get advance real time reporting, and measurement against customized SLA’s, which will allow them to achieve the better-targeted productivity for their business.

RingCentral Contact Centre features:

Availability & Editions

RingCentral Contact Centre will be available on the 1st November in the UK, and available in three all-inclusive editions with low monthly subscriptions – Basic, Advanced and Ultimate. Basic edition provides core Contact Centre functionality via voice channel. Advanced edition provides all the capabilities included in Basic along with three-channel support for voicemail, email and chat. Ultimate edition provides all the capabilities included in Advanced along with predictive / progressive dialer capabilities.

*Workforce management and workforce optimization do not come standard with RingCentral Contact Centre.

Up next

Business leadership, IT leadership

RingCentral Expands Ecosystems and Broadens Capabilities of Connect Platform

This week we are expanding RingCentral’s platform for developers with new APIs, plus the version 1.0 release of SDKs for PHP and C#. Since we announced the open beta release of the RingCentral Connect™ Platform in February, we have been happy to see a surge in interest from independent software vendors, as well as customers ...


URL copied

Related content

RingCentral updates

Twitter’s New Audio Feature Shows the Value of Combining Voice and Digital

RingCentral updates

How RingCentral’s Cloud-based Communications Solutions Enabled a Flawless ...

RingCentral updates

As the State Locked Down, California’s Water Coalition Kept its Communications ...

Before you go...
Get our very best content for free and start working better from anywhere
You’re in! Thanks for signing up. Keep an eye out for our emails in your inbox.
Get the Remote Work Playbook
Everything you need to know in one place
Get the 2021 State of Hybrid Work Report
Learn how businesses are managing a partially remote workforce
You’re in! Thanks for signing up. Enjoy your copy of the Remote Work Playbook.