It’s that time of year again—we’re introducing a set of RingCentral Office updates to help you get more done, whether you’re a team of 20 or 20,000.
Here’s a quick look at what’s new:
RINGCENTRAL APP
Status updates and more
In the desktop app, you can now use a combination of text and emoji to get creative when sharing your status. We’ve also added a convenient new button in the Meet tab that lets you share your screen directly from the app using a proximity sensor, sharing key, or meeting ID.
CALL HANDLING
Less waiting, more doing
We’ve got a super helpful new call queue enhancement to ensure callers aren’t left hanging. You can now route calls in your queue to alternate extensions when a maximum hold time is reached. Those alternate extensions can be another call queue, an IVR menu, an announcement-only extension, or a message-only destination.
MEETINGS
Gathering feedback just got easier
For those wondering what your meeting attendees are thinking, we’ve got an update for you—polling now allows hosts to create single- or multiple-choice questions for attendees. Now, feedback is just a few clicks away.
ANALYTICS
Turn data into insights
Looking for a full rundown? We have over thirty-five updates rolling out over the next few weeks. Check out everything that’s new in ReleaseCentral.
Originally published Nov 20, 2019, updated Jun 19, 2024