Free up resources and
improve your bottom line

Interactive voice response (IVR) software for
increased efficiency.

Intelligent inbound call routing
Interactive voice response (IVR) software allows your customers to clarify their needs through your phone system without the help of a live agent so they may receive personalized service for their specific issue. Working in tandem with automatic call distribution (ACD), your organization can dispatch calls to the right agent with the right skill set every time to expedite first contact resolution and reduce cost per call.

Prioritize customer experience and customer satisfaction

Enable your contacts to retrieve information with self-service capabilities while increasing customer and employee satisfaction, and lowering abandonment rates and hold time. Provide automatic callbacks when wait time for their agent is too long, to save time.

Resolve issues faster
Save cost on inbound call agents by routing simple, routine queries through an automated system. Allow agents to handle more complex and high-value transactions. Spend less on process training and improve agent confidence by delivering resolutions within their expertise.

Easy software configuration

Make immediate changes to your call menu to notify callers of operating hours or holiday closures through an easy-to-use menu-driven interface.
Customer examples

Sign up for a free personal demo

A solution specialist will contact you for a personalized, informative demo on the key features and benefits of RingCentral Contact Center.

The total number of full-time, part-time, and work-from-home agents in your contact center

Thank you for your interest in RingCentral

A sales advisor will contact you within 24 hours. If you'd like to speak to someone now, please call  (800) 574 5290.

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