We are pleased to announce our 8.1 update for RingCentral Office! This release brings our customers new capabilities that bolster administrative IT control, enhance workplace mobility and productivity, and broaden global reach.
Flexible and Intuitive Role-Based Access Control
With this release, we’ve introduced the new Roles & Permissions feature for all Office customers to help them enforce their company security policies through flexible role-based access control. The Roles & Permissions feature enables IT administrators to delegate access in select areas of the RingCentral system while still retaining overall control of the system. The feature comes with seven pre-defined out-of-the-box roles that cover most use cases within an organization. Office Premium and Enterprise customers can also customize roles. An administrator can easily create a template that efficiently applies roles among groups of users, departments or locations.
Cost-Effective Hot Desking
To keep pace with a growing trend to adopt shared workspaces, this new Hot Desking feature provides companies with a cost-efficient solution to reduce hardware and facility investment and optimize the usage of phone devices without losing users’ productivity. Hot Desking enables any employee to log in to a shared phone device while keeping his/her own extension profile, configuration and voicemail access. It is ideal for traveling employees visiting remote offices and shifted employees who don’t have dedicated cubicles. Hot Desking is available for Office Premium and Enterprise Edition customers.
Global Business Communications with RingCentral Global Office
We’ve expanded our Global Office services to new countries—Denmark, Finland, Hong Kong, India, Malaysia and Sweden. Now customers can easily connect their global workforce with a single, secure communications solution. In addition, RingCentral supports affordable international virtual numbers for over 70 countries, so customers can easily expand their local virtual presence without a physical office. The calls can be routed seamlessly to any of the extensions within an organization, or to any phone or mobile device. Customers can also bundle with RingCentral’s international calling credits, a capability that enables making international calls without paying premium international rates. RingCentral Global Office is available for all Office customers with two or more users.
Greater Phone Selection
We’re now offering a select quality yet affordable Polycom VVX 101 and VVX 201 Business Media desk phones among various other RingCentral phone offers. These VVX models provide unsurpassed voice clarity with advanced echo cancellation and background noise suppression. These 1-line and 2-line SIP phones, respectively, are ideal for home office and retail environments.
RingCentral for Desktop – Beyond Softphone
We’ve also introduced a new multiple-way conference call that supports up to seven callers directly from the RingCentral for Desktop app. Users can easily add or disconnect any caller, any time without the need to set up a conference bridge. In addition, users can now manage their calls directly from their Plantronics headsets – answer, mute, hold or terminate calls with just one touch right from the selecting Plantronics headsets. Other enhancements include fax templates, caller ID display and new UI language support.
Stay Connected with RingCentral Mobile App
We continue to provide a better user experience with the RingCentral mobile app. Users can now import personal contacts from RingCentral’s mobile app to RingCentral Cloud and automatically sync across RingCentral apps. Users can also search and connect to a contact with ease from any RingCentral app. Other enhancements include intuitive notifications, voice delay and echo cancellation. The mobile app is free for all RingCentral customers and available to download on the App Store and Google Play.
Originally published Jun 15, 2016, updated Aug 12, 2020