Keeping up with technology is a constant business challenge. No sooner have you spent money on the latest ‘game-changing’ piece of equipment; you’ll have your eye on the next to keep up with the Joneses of the business world. It’s a row of spinning plates, and expensive plates at that.
Most technologies providers will have you set up to fixed prescribed features and functions for the length of your contract. But what happens when that technology improves whilst you’re under contract? There is no worse frustration than having your hands tied when you want to take advantage of the latest capabilities. Even if you are able to upgrade, there’s often a hefty price tag attached.
Many businesses end up settling with making the best use of their current hardware. Yes, it saves on the capital expense, but sticking with a legacy system can have some sizeable drawbacks when it comes to advancing the business.
Take your traditional phone system; it’s the way your business has managed its communications for years. However, like all hardware, sooner or later, maintenance and repairs are inevitable. When this happens, your system can remain unworkable until a specialist can be booked in to get you fully back up and running again.
What about adapting and scaling? Getting to grips with cumbersome hardware is not for the feint hearted. If it means you need to a call to technical support every time you need to add a new employee or amend system settings, you can hardly expect to stay on the pulse of change in your business.
Then there are integrations. If your core business software tools are not on the same page, manually inputting and updating records can quickly eat up minutes, hours and days that could be spent far more productively.
So what if your system was remotely controlled off-premises, with all updates configured centrally when they became available? And how about a solution that wraps a range of communications tools together as part of one package and integrates with a wide array of business tools and devices? Sounds pretty smart, right? This is now a reality with cloud-based technology.So is this new technology costly? Not when you consolidate all your costs, time and energy, into one monthly bill.
No more spinning plates, just better customer service, ensure a smooth transition to a cloud phone system for your business.
Originally published May 20, 2016, updated Aug 11, 2020