Pick a topic

How Cloud Communications Drive Efficiencies and Improve the Patient Experience

Ring Central Blog


URL copied

Feb 29, 2016

HIMSS-Tradeshow-Blog-Post-Image_r1 As healthcare providers’ communications needs expand, so do stressors on healthcare IT departments. Doctors and care providers want to be able to call patients back from their business lines on their mobile devices, as that improves call back times, the patient experience, and satisfaction rates. IT managers have to keep up with growing BYOD use while also minimizing security risks and demand for IT budget and resources.

Recent success story

The largest free-standing, privately held cancer center in the United States, the Comprehensive Blood & Cancer Center (CBCC), found the right technology and communications solutions to enhance physician connectivity, improve patient experience, and eliminate complex manageability.

CBCC switched to RingCentral because it wanted to provide a state-of-the-art solution that was designed for today’s mobile workforce. Since deployment, CBCC has seen significant improvement in the patient experience, as doctors are more reachable and can return patient calls from any location while maintaining their own privacy by using business lines on their personal devices. This is a key consideration for those who wish to run more remote-friendly healthcare practices and businesses.

“Moving to the cloud for our communications was the best decision we’ve made as we’re now connected with our patients and colleagues whether we are in the office, at home, or even traveling overseas,” says Dr. Ravi Patel, founder of CBCC. “Our patients are happier, our IT staff is focused on more productive areas, and we now have a state-of-the-art solution that makes our future expansion limitless. RingCentral has helped significantly with video conferencing and web meetings, powerful communication tools, often needed in managing and planning complex cancer care both locally and nationally.”

If you are going to HIMSS, visit RingCentral at Booth #2070 to find out how healthcare IT and contact centers can:

Learn more about the evolution of communications in the healthcare industry here.

Up next

IT leadership, RingCentral updates

Managing Your IT Communications Around the Globe

If we’ve learned anything over the past few decades of business globalization and technology evolution, it’s that virtually everyone in organizations, from CEOs to road warriors, hates complexity. The associated costs and productivity killers often attributable to the complex architectures underlying the applications they need to do their jobs is increasingly unacceptable to them. As ...


URL copied

Related content

Business leadership, Customer stories

RingCentral Helps Peifer Security Solutions Achieve Two Mission-Critical Company Goals

Communication and collaboration, IT leadership

Office Costs Too High? Turn to Internet Fax for Savings

Business leadership, Communication and collaboration, IT leadership, Productivity

Top 5 iPhone Apps for Business Productivity

Before you go...
Get our very best content for free and start working better from anywhere
You’re in! Thanks for signing up. Keep an eye out for our emails in your inbox.
Get the Remote Work Playbook
Everything you need to know in one place
Get the 2021 State of Hybrid Work Report
Learn how businesses are managing a partially remote workforce
You’re in! Thanks for signing up. Enjoy your copy of the Remote Work Playbook.