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How Cloud Communications Drive Efficiencies and Improve the Patient Experience


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HIMSS-Tradeshow-Blog-Post-Image_r1 As healthcare providers’ communications needs expand, so do stressors on healthcare IT departments. Doctors and care providers want to be able to call patients back from their business lines on their mobile devices, as that improves call back times, the patient experience, and satisfaction rates. IT managers have to keep up with growing BYOD use while also minimizing security risks and demand for IT budget and resources.

Recent success story

The largest free-standing, privately held cancer center in the United States, the Comprehensive Blood & Cancer Center (CBCC), found the right technology and communications solutions to enhance physician connectivity, improve patient experience, and eliminate complex manageability.

CBCC switched to RingCentral because it wanted to provide a state-of-the-art solution that was designed for today’s mobile workforce. Since deployment, CBCC has seen significant improvement in the patient experience, as doctors are more reachable and can return patient calls from any location while maintaining their own privacy by using business lines on their personal devices. This is a key consideration for those who wish to run more remote-friendly healthcare practices and businesses.

“Moving to the cloud for our communications was the best decision we’ve made as we’re now connected with our patients and colleagues whether we are in the office, at home, or even traveling overseas,” says Dr. Ravi Patel, founder of CBCC. “Our patients are happier, our IT staff is focused on more productive areas, and we now have a state-of-the-art solution that makes our future expansion limitless. RingCentral has helped significantly with video conferencing and web meetings, powerful communication tools, often needed in managing and planning complex cancer care both locally and nationally.”

If you are going to HIMSS, visit RingCentral at Booth #2070 to find out how healthcare IT and contact centers can:

  • Easily and affordably support mobile healthcare (mHealth)
  • Keep your BYOD team connected at all times
  • Consolidate old, expensive systems into one streamlined, easy-to-use system that requires little IT management
  • Improve patient response time and satisfaction with best-in-breed contact center solutions

Learn more about the evolution of communications in the healthcare industry here.

Originally published Feb 29, 2016, updated Jun 17, 2024

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