For IT teams dealing with classic on-premise PBX systems, striving to sustain high communication levels can be a huge source of frustration. Valiant IT teams have hacked their PBX systems to the straining point but still can’t find the performance they need or the flexibility and scalability they crave.
PBX and IP PBX systems were designed to thrive in a closed-network environment. When you had one office, one PBX system, etc. you could communicate pretty well. Now, however, the modern day workforce is not a closed-network environment. It is a workforce of remote employees, BYOD, mobility, and Millennials! We think of it as a Dynamic Workforce.
Companies looking for efficiencies quickly realized that nurturing the Dynamic Workforce makes good business sense. A Dynamic Workforce is the infinitely adjustable combination of regional, remote, and mobile employees working alongside standard office commuters in one company.
By adopting a Dynamic Workforce—rather than sticking with the more rigid ‘one office, everyone onsite’ work model—companies could have resources in many different geographic locations and work in many different time zones all while keeping operational costs in check.
The fluid nature of the Dynamic Workforce created a whole new set of business requirements for IT that did not exist even 10 years ago. Primarily, the incredible importance communications now plays in the success of the company. Before, having a Dynamic Workforce for IT in the company meant they had real estate and people spread out all over the place, but with the goal of keeping everyone connected as if they were all in the same place. This was a daunting challenge any way you looked at it.
Ultimately, what IT really needed was a modern communications solution for their modern workforce challenge. Enterprise IT teams now recognize that the Dynamic Workforce is a major organizational model that’s here to stay. They are ready to adapt to its fluid nature. IT teams like yours are earnestly re-evaluating communications priorities and looking at cloud phone systems as a viable solution.
Cloud business phone systems are ideal for meeting the unique needs of a Dynamic Workforce far beyond just today. Cloud technology is anchored in mobility and distributed access.
Today it is in full lockstep with the trending concept that work is ‘something you do’ and not necessarily ‘somewhere you go’. Enabling your company to stay connected with the most talented workforce from anywhere in the world is an easy task with cloud communications. It’s a modern solution to a modern challenge.
What advice can you share with IT professionals thinking of moving their business’ communications to the cloud?
Originally published Dec 17, 2014, updated Aug 11, 2020