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Enable agents to work from home with RingCentral’s COVID-19 Customer Engagement Offer

Ring Central Blog

Written by Anand Eswaran

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48 hours to set you up and get going, and 90-day free seat license.

COVID-19 has changed our way of life. Offices remain closed, cities are on lockdown, and travel is cancelled. Suddenly, you have been forced to keep your businesses running — and thriving — with your agents working from home.

Faced with this new reality, RingCentral has responded swiftly in supporting organizations challenged with maintaining customer communications. After all, reliable messaging, video-conferencing, phone communications , and contact center engagement during a crisis are essential to providing consistent customer service.

Help your customers when they need you the most

Business as we know it seems to be turned on its head. Yet, despite challenging times, you can continue to deliver a sense of normalcy. How? By connecting effectively with your customers and delivering invaluable and uninterrupted customer service. After all, customer service agents are on the frontlines too. You are supporting customers in  setting up in-home technology, assisting millions with their banking needs, and most importantly connecting patients with care teams. Your teams are helping passengers cancel and rebook their travel plans.

Right now your physical presence might be limited. But your customer service doesn’t have to be. An active and reliable contact center shows you are there for your customers — determined to satisfy their needs despite the challenges. In fact, sustained customer engagement has never been more important in securing customer loyalty for the future.  

Doing our part

RingCentral enables you to communicate, collaborate, and connect with customers no matter where your agents are. They only  need a laptop and an internet connection to provide secure and reliable service to your customers. By enabling remote work for your agents, our cloud contact center solutions help maintain the health and safety of your organization’s most valuable asset — your people.

During this difficult time, we see it as our duty to offer our solutions to those who need them most. Therefore, for the next two months, new customers impacted by the COVID-19 crisis can take advantage of RingCentral’s customer engagement solution free of charge.

The package includes a 90-day free seat license. We’ll have you up and running on the platform within 48 hours – just sign up before June 15th, 2020.

Together, we’ll succeed

As a global organization servicing customers around the world, we rely extensively on our own technologies to stay connected during this time of crisis. We felt it was our responsibility to offer this same solution to organizations in need. We want to help your business continue servicing customers while agents are working from home.

I’ve watched in admiration as communities and organizations around the world come together to defeat this terrible virus. At RingCentral, we want to do our part — by keeping you and your customers connected.

Learn more about how we can help you engage.

On behalf of our global workforce, stay safe and thank you.

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Examples of a virtual contact center doing it right

As cloud computing allows businesses to connect agents and locations across time zones and miles, the virtual contact center is quickly becoming a valuable option for modern customer service. For many businesses, contact centers operate exclusively through their contact center software. This allows them to use a cloud contact center solution that connects every employee ...

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