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It’s National Customer Service Week! We see the importance of customer service everywhere, especially in 2020. Healthcare workers, grocery store associates, and every type of employee we interact with virtually have brought some sense of normalcy to day-to-day life.

But as the world continues to change, businesses are transforming how they reach their customers, connect with their team, and manage their workforce. We chatted with New York Times and Wall Street Journal best-selling author Shep Hyken, who gave us some insight on the importance of support, empathy and communication when making your organization customer centric.

And next time you’re out in the world, make sure to thank and show your appreciation for everyone who works to make our life a little easier.

Big shout out to everyone who works in customer service – we are so grateful for everything you do and have done, especially in 2020. You’ve made this past year a lot more bearable.

Real Talk with Shep Hyken
Watch the full chat here!

Originally published Oct 08, 2020, updated Jan 19, 2021

Want tips on how to better manage your remote contact center? Check out Spotlight on the Supervisor.

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