Blake Morgan videos
Blake Morgan Videos
In this three-part series, Blake discusses topics including transformational leadership, companies nailing customer service including Amazon, and how contact center supervisors and managers can improve culture and engagement amongst teams of dispersed, remote agents.
Customer Experience Author & Speaker
The Modern Customer Podcast
Sheila McGee-Smith videos
Sheila McGee-Smith Videos
Join Sheila McGee-Smith as she discusses how your business can take advantage of the remote work environment to make agents happier and more productive, to provide better service to customers, and even to build a new and stronger sense of team.
President & Principal Analyst
Supervisor masterclass videos
Supervisor masterclass Videos
Explore the current state of customer service and the role contact center technology and
leadership play in light of the COVID-19 pandemic. Build a meaningful culture amongst
dispersed teams, encourage collaboration, and improve management of remote agents.