Spotlight on
the supervisor

How to better manage teams of remote contact center agents

eBook

Make your virtual contact center extraordinary

Contact centers continue to operate remotely in the future—how will this influence the way supervisors manage teams?

webinar series

Blake Morgan videos

webinar series

Blake Morgan Videos

In this three-part series, Blake discusses topics including transformational leadership, companies nailing customer service including Amazon, and how contact center supervisors and managers can improve culture and engagement amongst teams of dispersed, remote agents.

Blake Morgan

Customer Experience Author & Speaker

The Modern Customer Podcast

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MINI-WEBINAR SERIES

Sheila McGee-Smith videos

MINI-WEBINAR SERIES

Sheila McGee-Smith Videos

Join Sheila McGee-Smith as she discusses how your business can take advantage of the remote work environment to make agents happier and more productive, to provide better service to customers, and even to build a new and stronger sense of team.

Sheila McGee-Smith

President & Principal Analyst

McGee-Smith Analytics

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VIDEO SERIES

Supervisor masterclass videos

VIDEO SERIES

Supervisor masterclass Videos

Explore the current state of customer service and the role contact center technology and
leadership play in light of the COVID-19 pandemic. Build a meaningful culture amongst
dispersed teams, encourage collaboration, and improve management of remote agents.

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